Tesco Cafe in Wirral

They never even turned up with it

This cafe experience sums up the country today. Used to be Okay, but going down hill rapidly. It was Okay in the past. Not been for a while, will never go back again. It is now all automated self service screens. A debacle. Two coffees cost £7. Machine did not take club card. Menu and instructions were nonsensical and difficult to navigate. Took about 10 minutes faffing about. Went today. I'm pretty tech savvy, but others were struggling in the queue. This is not progress. For that price I could of had a Costa experience. Two small pathetic coffees arrived in Plastic cups, no lid. Abysmal. So much so I am taking the time to give an equally abysmal review. Tesco get your act together, your Bidston store is decent, why let your customers down. People want a pleasurable experience after shopping. This was anything but. Bad experience, bad service, vad coffee, bad value.

Didn’t like the new self select screens at the entrance but the rest of my visit was really good. Was only stopping for a short visit - sandwich, coffee and cake. Time wasted using self select menu screen (didnt get to choose a sandwich not enough time) carrot cake and coffee were brilliant. Cafe seems popular always a good sign and plates being cleared from other customers didn’t have much waste food on them so it must be good. Clean, bright, staff busy ………. now about those screens this older person doesn’t get on with them but I doubt Tesco will do anything about it.

Scampi & Chips was very good. Shame it was missing the tartare sauce.

Not the most cosy of places but comfortable andspotless from floor to tables. Though automated order system Food and coffee came quickly Very nice small breakfast. Coffee came first with big smile Same with breakfast .. Sitting on bench ..acualy very comfy .

Does. Not take legal tender card only won't be back. Staff have bad attitude when told about it they say not responsible. There responsible all the time they represent tesco

Eating in the cafe food is nice take away is awful food is terrible , burnt , cold , missing items terrible is the only word

Nipped in for tea and cake to find it's all automated now, asked if we could order and was told do not have a till have to use aotomated order. When order came with 2 cakes we were given 1 small plate and one napkin and no cutlery, we had previously spoken to staff so knew it was for 2 people had to ask for cutlery and was given 1 knife. Will not be returning

Fabulous breakfast treat for the family…

The big breakfast had no eggs on it. The sausage batch was stone cold and the batch itself was hard/stale and inedible. Bacon batch was a success

Had breakfast here always seems chilly with the air conditioning blowing cool even on cool days. Breakfast aren’t bad but would be better if they were hotter. Coffee not very hot as well. The self service screens take some getting use to.

full English was nice , waffles great . muffin good aswell no complaints. prompt delivery.

Forgot my coffee but other than that, lovely 😊

NO BUTTER/SPREAD. FOR THE THIRD TIME

I ordered and paid for two (2) lemon cakes but only received one. No butter for toast. Please refund £2.80 Thanks

Paid £1.50 for an extra hash brown and didn’t receive it and the sausages where charcoaled Had a few belter breakies from here but today just wasn’t it

Was previously a 5 star review that I left as the staff used to be amazing and the quality of the food was far ahead of my expectations. However since my last visit it has changed for the worse. Staff are young and don't have the same customer experience skills, brought our drinks over and just dumped them on the table and didn't say a word. Coffee didn't taste good atall. Food was not done well and missed items of the order. It's such a shame as this was such a lovely cafe but looks like they have had lots of staff turn over and the new simply cannot replace the staff they had.

There was no black pudding with my order which I paid extra for!

The look of the cafe has completely changed and has gone from a relaxed place to meet to a bad version of a bank of Mac Donald’s type self serve stations and queues at the door. We only had cash so went up-to where you used to be able to order food and asked if I could just pay there as I didn’t have a card on me and was told that all of the tills are now removed and you can only use the self service tills. So we had to turn around and leave. Instead of having a nice bit to eat and leisurely shopping round the store we just bought one item as we were hungry and wanted to get food. Have you not realised that we do not want self serve and we do not want to be forced to pay by card all the time! What about the old people who would like some human interaction. Shame on you Tesco

not the best breakfast i had only ordered as QT's cafe was shut. Breakfast was missing black pudding, mushrooms and tomatoes defiantly not worth the £14 paid

Appear to have been charged (2.80)for Lemon Muffin but NOT RECEIVED.

Not a fan of the new layout with the self order smart displays. This Cafe now feels more like a McDonalds, and like McDonalds the only reason I’d now ever choose to come here is to order to Take Away.

Coffee was split all over food can’t eat it and driver drove off disgusted want a full refund And missing brownie

Food was okay but items were missing

I came here with my mum and it was lovely. I got the bacon and maple loaded waffles and she got poached eggs on toast. The staff were very helpful and friendly.

Had the breakfast baps when they came one was warm the other almost cold took it back and the lady could of been the manager took it away and brought another one which was hot but think it had been in microwave won't eat here again not just because of the food but the cost is high for quality of the food served

Amazing food well packaged grey job

Perfectly prepped food and arrived fresh and hot. Thank you. ⭐️⭐️⭐️⭐️⭐️

Woman called pam always talking when customers waiting get rid of her. Tunnocks wafers one pound each. 1.29 in lidle. For 8. Tins coke. 2.05 Greedy basterds

Absolute joke of a cafe, service from the older woman with glasses was shocking, she never smiles, she didn’t get our order right, we had to ask for extra bacon as what was brought to us was a grey colour and mostly fat and to add insult it was cold, it may have had a makeover, but the food is a disgrace, avoid

Great to see the team had been learning sign language 👍 Food tasted beautiful and presentation was amazing 👏 see my pics Coffee was pretty nice too and all for a bargain price

The most delectable delight !!! This was the best lunch after a hardy night out!! I would absolutely recommend that anyone come to this brilliant establishment it was absolutely delicious! Mega tips to the staff who served with a smile 😃 so much good vibes here will come back again !!!

Food was cold and had items missing

Missing one portion of chips, other than that it was good

Way over priced for the food you get on youre plate £7.75 for 2 sausages 2 bacon 1 egg, 2 hashbrowns beans and one toast. The food came out with in a few minutes indicating that it is all pre cooked, but yet it was mostly cold

My favourite place for lunch, food is always amazing!

Didn't get any of the food I ordered just got my drinks

Honestly the best breakfasts around. Adding black pudding to those wraps makes them perfect. Would like the option to add a fried egg as an extra to the bacon rolls.

Nightmare! Despite calls to customer service no help offered. PLEASE ENSURE MY DEBIT CARD IS REFUNDED. NOW CLAIMING IT HAS BEEN DELIVERED>

My caramel shortcake was in with the hot meals and was squashed Uneatable

Average quality and taste, not fab but edible

Great place to go for a breakfast, staff are very friendly and the food is spot on.

Delivered a little early GREAT!

Good food and polite, prompt delivery

Great food & pleasant delivery driver.

Thank you fort my usual nice snack. Alan

Lukewarm food breakfast was tepid except for hash browns. Took 40 mins in an empty restaurant friends chicken burger was a joke tiny piece of chicken that was mostly batter very slow service. Staff busy chatting

Ordered for 12.05 arrived 13.49 Roads were free flowing.

My order never ever got delivered to my door!!!! So where did it go ??

Had the cooked breakfast here today not impressed. Everything except the fried egg was lukewarm hash browns , black pudding etc even the toast didn’t seem freshly done. It’s as though it was all pre cooked and just kept warm. It’s a shame because the cafe has just been refurbished and is nice.

Having traveled through the night into early hours i thought to stop off for fuel breakfast a little shopping then 12 miles before home. Got fuel ,parked up and took a fair walk to stretch my legs ,café and food ,café very nice inside ,I put my order in and took my pot of tea and sat down awaiting my all day breakfast . By the time breakfast was served pot of tea was cold so i left it. Breakfast consists of sausage actually dry and burned,sliced tomato instead of cooked plum tomato ,bacon rasher was tiny,toast was barely done you couldn't notice if it was in toaster ,mushroom was big and should have been sliced .it fell on deaf ears when i complain .don't waste your money here .I left very annoyed and found a place to park my lorry ,newbrighton train station is where you get a real hearty breakfast ,this place is far cheaper and i should have gone there . So here we are I've wasted money at tesco café i had to leave entire so called breakfast ,money is tight as things are ,very fortunate that newbrighton train station is where we have breakfast when I'm home .it was a quick stop shop eat and fuel at tesco ,nevertheless no shopping only fuel i was very annoyed .

We usually have breakfast here before doing our shopping and never been disappointed yet. Yes you can wait a bit for your food, that's because it's freshly cooked to order. Really can't believe some of the poor reviews, it's a super market cafe for goodness sake that has scored the highest food hygiene rating possible, ie 5. The staff are great and we've never had any issues. Go to McDonalds or something if you want fast food. Oh and it's fantastic value for money.

Surprisingly tasty! Was a speedy delivery, great food, and honestly was far nicer than expected:O

Kept informed about any delays. Excellent food, with request followed. Will never stop ordering the bacon brioche, delicious

Very nice and cosy. Welcoming, and good food.

Undercooked bacon. Coming in grey in contrast. Toast was not browned and was literally soggy bread. The chips are manky, very undercooked. Order likely rushed and parts prepared before driver assigned. Cold and nasty food. Expected much better. The staff who made it would not eat it themselves.

Staff amazing, never moan even tho u can see they’re short staffed. U need 2 people on the tills and on the cafe floor. I’ve stopped going every week now because of the queues. So keep up the good work staff your doing a great job

Food is quite nice but for the price you'd expect more.

Always satisfied won't go no where else for breakfast now!

I never received my food it got delivered t0 someone else

We arrived at 15.40pm to be told ran out of food ran out of ice for drinks and only had hot drinks and cake! My son got a biscuit packet of caramel waffer we sat down women was serving food to other customers. The man was getting order order order on the online ordering machine! I asked the man if he was making the food for the online orders and if I can order food that way so my son wasnt disappointed to be told no he had switched everything off at 3.30pm! It doesn't state on your site of opening times that after 3.30pm it's hot drinks and cakes only! I asked the lady for a cup of tea and there was a bug in it yes a bug! She replaced it I couldn't drink it my son was upset and I didn't want to risk another bug - I asked for a refund she said I'd have to go back tomorrow! Went to customer services to complain and explaining I know won't be shopping and spending the £250 I'd planned to after dinner on clothes and food items in main shop - to have no explication no advice, no trying to make it better just took the money for two puzzle books he'd done eatting waffer! #badcustomerservice #martinlewis #watchdog

The breakfast bap was fine, but the bacon and waffles were both burnt. I will not be ordering from here again.

The food for us always lovely, but for the second time in a row I have items missing from my order

Absolutely disgusting, cold, dry. Went into the bin, wish I could submit a picture to show how horrid it was

Food was stone cold and wrong!

Delivery lady was a very kind lady , lovely smile on her face ,and the food and drink was hot ,thankyou to the staff at the café for cooking my breakfast to

Food was cold Missing part of order

Terrible order extra toast with my sausage bap and received it on the toast with no bap and kids meals the chips was so hard they could not be eaten and 2 small strips. Double you’re order if you want ten correct amount delivering.

Really nice food and made 2 small cups as they had no large cups. Will definitely order again

Would like the breakfast hotter,staff are 1st class

I didn't get my breakfast I ordered come to 12 pound for 1 sautages 1 egg1 black pudding an little tub of beans

Payed extra for harsh browns but they where missing and I was charged anyway. Food was also cold and late

Love this cafe ordered a few times food been amazing every time, hot and delivered on time or early fab service thank you

Convenient, nice but overpriced.

Extremely dissatisfied because the extras were not added, the avocado was missing, the toast was soggy bread and it was extremely cold.

For the price it's just not worth it. None of the extra items ordered where actually in my delivery. Drinks missing. And that's just topped off with the fact it was freezing cold.

Food came cold and portion sizes were extremely small for how much you pay

Didnt get extra eggs that where paid for. Toast was that dry it snapped when bitten in to. Hash browns where soggy.

Food was lovely delivery driver really cheered me up

Ordered 2 double cooked chips but what I received was 1 box of crinkle microwave chips absolutely vile, bacon on bacon bap was burnt legit black burnt, hashbrown soggy black pudding soggy all in all a waste of my money. You lot just a bunch of Ford dole heads trying to cook basic food

Bacan bap saturated in butter which made black pudding soggy, chips were good today

Didnt put 4 extra toast in again but still charged

No egg, tomato or toast in the breakfast! Both lot of chips not cooked and hash brown was so soggy it was dripping with water... not very nice and certainly not worth the money!

Thought I'd try this place a second time as the first time I ordered it was burnt and just bad. It's still bad staff dont care. Food standards are poor they don't follow instructions and miss items from the order .

Black pudding a little soggy but other than that absolutely banging food. This place is the go to place for Cafe food. Much better than elsewhere. I wouldn't order breakfast from anywhere else ever again. This place is the bees knees! Surreal scran. Top cooks in this place. JustEat delivery fella was sound too. Is right team.

Food was amazing. Very hungover today and that has sorted me out! 10/10 for service. Will be ordering again :)

Untrained staff with extremely slow service, Staff seems not wanting to work, but why bother opening up the cafe if they don’t fancy working! Not even busy, waited 40 mins for food then chef press bell for table service only to leave our food under hot lamps to sit for further god knows how long! Sorry not coming back.

Lovely little breakfast and hot chocolate today before I went to work... Quick but food was hot and really nice. Definitely will be back. X

Staff are friendly they took my order and quickly severed my food. Chorizo Breakfast Eggs and a Cappucino. 😎✌️

Hash brown was smashed to pieces on the bacon bap. Not very attractive to the eye and it could not be eaten due to the abysmal appearance.. The chips aren't really cooked Toast came in whole pieces,rushed scran . Different staff? Maybe it was down to issues with assigning a driver. Not had this type of issue before from here.

That was great quality food. That hit the spot today! 👍 Lovely fresh food and nice and hot. Thank you guys. P.s the hash browns are absolutely banging, but so is everything else!

ABSOLUTELY STONE COLD FOOD. THEY CHANGED THE DELIVERY TIME BECAUSE THEY COULDNT ASSIGN A DRIVER

Amazing vegan breakfast, hot, fresh and tasty loved it thank you 🙏🏼

Didnt enjoy it and my cake was bashed

Everything was unwrapped? Bag was ripped not sure what happened but wasn't very nice to receive

Items missing from order . Food burnt .

Chips like that should be illegal my brother's. Next time please cook the chips throughly as they were a soggy mess and went straight into the bin.

Excellent. Nice delivery driver as well.

Hash brown missing, wrong breakfast. Ordered a breakfast bap. Received the breakfast instead, one sausage down. Received right chips so don't know what's going on weather wrong order packed or just confusion.

This place is the absolute business. Top quality scran cooked by good people who aren't lazy. Delicious. My go to Cafe scran.