Costa Coffee in Wirral

The shop itself is quite nice. However, the staff are incompetent. They ignored me while they talked about their personal lives for a good few minutes then served someone else who was behind me in the cue. I didn't say anything as no doubt they would get offended if I brought it to their attention. I eventually received my order and it was the incorrect drink and side. I won't be visiting again.

Sadly the coffees are now very poor, rushed and not up to the level expected from a Costa. I won’t be frequenting this shop anymore.

I love this cafe. Such terrific staff. Always friendly and fun. Linda is a national treasure. They are all so helpful and work very hard. Respect also to Jamie, Steve, Laura, Jack, Sam, Agy and Jack 2. I hope I haven't forgotten anyone. Thank you for always being kind and welcoming. Charlie & Judith

Always love Costa but especially like this one because Heswall is a beautiful village.

Been here a couple of times, service is very good, food and coffee maintain the costa standards. Special commendation to staff Linda for being efficient, accomodating, jolly and energetic! We need someone like her to start our day with good vibes and good coffee

Just clear the dirty tables please. Not much to ask when you have lots of staff on.

Rubbish, staff so slow. Really 15 mins to make a cold drink and service piece of cake. Not happy really not happy. Really really not

Sent away at 5:15pm as they said they were closed although door says 5:30pm!! So what is it 5:15pm or 5:30pm? I only wanted a take away.

My father and I had parked in the Linghams car park. We were going to choose Linghams but farther preferred Costa. As he went off to exchange money from the bank across the road. I went in to get our drinks. Inside I chose my orders and waited in the queue. On the front till I saw the sign stating that just because something maybe vegan friendly does not mean it’s okay for people with severe allergies. It also explained that there maybe a risk of cross contamination, something that is so common that it’s just respectable to accept it. Ahead of me I observed a young man with special needs use a keypad to explain to the young man at the counter what he would like to order? The devices wasn’t loud enough for the counter man to hear. But when the mother stepped forward to turn the device around. The situation was clarified. The counter then made pleasant talks with the boy, making him happy to be in the cafe. When it came to my drink I was served by a different individual. He was very nice and perky to be working. He made my drinks, I took them outside and then me and my father sat outside and drank them. Both agreeing they were lovely. Hope you guys are doing well and that you keep the good work.

Handy on my to work. Sat in this morning too.

All drinks and food are what you would expect from a Costa. The establishment is clean and well maintained. What makes this branch of Costa stand out is its wonderful staff who are always very friendly and cheerful and who go out of their way to help. The staff team are also honest and trustworthy, I left my bag by accident under one of the tables. My bag was found/handed in and the staff kept it safe. So when I realised I had forgotten my bag and went back to find it. It had been kept safe and sound, which was a relief.

A chill place with my favourite....lemon poppyseed muffins!

Usually enjoy going in for coffee when Linda is in. Today she wasn't, my friend and I got 2 toasties. One was fine ,one nearly burnt to a hard crisp . When taking the hard one back, the man serving abruptly said Its the oven. No apology. Not except able my friend said. Looks could have killed us. Well we will sort it but nothing happened till we complained again. Just before we left we were grudgingly given one toasties money back. Staff need to learn customer service .

Served by Katie, Linda & James. Very welcoming and very helpful.

Nice and relaxing location, with great staff.

Best coffee on the Wirral as far as we're concerned.

Pleasent cafe with very friendly staff with more chairs and tables than I thought,as it was my first time there so yes I will be back nice seeded toast and coffee too.

The service was very slow, the maestro didn't seem to have any clue about what he was doing either.

No character , good coffee but expensive , expensive food .

Staff extremely helpful and friendly

Place was surprisingly dirty, every table covered in used cups and had crumbs all over the floor! I’d have been more understanding if there was only 1 person front of house, however there were 3 of them and no new customers other than my grandma and I. Was so loud inside even though there were more empty (dirty) tables than full ones, and I appreciate that it wasn’t the fault of the staff there that there were a few loud customers, however my grandma and I could barely hear each other over the loud conversation between a member of staff and a table of customers behind us. Our drinks were made quickly and were very tasty so I have no complaints about that, would just prefer it if next time the tables weren’t filthy…

Until the manager is sacked unfortunately the service in this coffee shop will not improve. The majority of regular customers now refuse to frequent this establishment as a result of the managers attitude to both staff and the general public alike. She has single handily ruined what was relaxed environment, which now on occasions resembles a war zone, when are the owners off this business, going to sit up and take notice of what is going on in there business!!

Love Costa friendly staff just wish they have more df & gf products

Extremely slow service. Member of staff who took my order was very abrupt and interrupted me whist I was trying to order. I think she thought because she was smiling and putting on a bright sing song voice that her rudeness was justified. Hot chocolate was weak compared to every other Costa I’ve been to. Won’t go back!

Great service good coffee. Very relaxed whilst I was catching up on my paperwork. Clean trade area and tables cleaned as soon as people left. Toilets were clean and tidy too.

Love the team at this Costa..one lady in particular makes it such a fun place to have a coffee

Just visiting now. And the poor girl behind the counter working on her own asked for help and the other one prioritised cleaning the toilet with a queue of 10 people

To the owners of Costa coffee in Heswall this shop needs a lick of paint and a good clean it going down hill fast there are a lot of coffee shops in local area for your customers to go to.and it is true your new Manger is not up to the mark.

Didn't like that my grandson came with his grandfather an when doing his free drink Kaylie took one off his mallows out of his glass that he was being given.leaving him with one .come on now how prefectic!!!!

I may have a coffee problem but i did go to Costa everyday for a drink and chill, so i am very used to this store. The staff team have always been brilliant, Linda, James Jamie et al are all brilliant. Linda being the star of the store!!!!! It is so sad to see that since the new manager started service has collapsed, the wait for service is now beyond annoying, I am not the only person who now turns away and leaves when we see the manager on the counter, usual give away is the queue out the door. I manage services and so understand there are 2 types of managers, those that focus on customers and ensure efficient service and those who relish a long queue as it makes them feel busy, in reality you are not busier as many customers just leave so branch is loosing money. the new manager is clearly type 2 the opposite to myself. i also find the new manager passive aggressive and agree with other comments about her treatment of staff. when this manager is on shift the tables are left uncleared, the queues and waits are beyond a joke, no chance of a quick coffee break. Having run a coffee house many years ago, I understand rush times, but this week was the final straw, I entered a pretty empty shop, 3 other customers sat down already with drinks, I still had to wait more than 10 mins for a coffee. I feel so sorry for the troops who have been brilliant on every visit and now are so apologetic as they know the current situation is putting people off visiting. unless the new manager drastically ups her work rate and her attitude then I am sorry the place will be empty. It is such a shame as Linda, James and Jamie do not deserve it, they work so hard and really make everyone feel so welcome. such a sad situation as has always been 5 stars until last few months.

I went into today for a chilled lunchtime break and was met with something I have never witnessed elsewhere. The bully like behaviour towards staff and customers really shocked me. I witnessed a young blonde girl being paraded to run round and complete jobs under the demand of what seems an incappable manager. She seems to not want to have anything to do with hands on work and represents herself very poorly. The idea of a manager should be to take control, to co-operate as a team and treat others (customers and staff) with respect. I will not be returning anytime soon due to the events that I witnessed this lunchtime. Extremely poor

God bless Linda she is a star ⭐⭐⭐⭐⭐⭐

The current manager, SAM is so rude to both customers and staff! Chastises staff in front of consumers! Yells across the shop, both at customers and staff? Grandstands! To get her point over???? This behaviour is totally not acceptable. Bullying of the worst kind. Very vile women. We wo t go back there.This is why you have such a large turnover of staff! Bullying needs to be addressed urgently and stopped and try treating customers ears and staff with respect. I believe you need to treat people and you expect to treated! She does not fit any of this. She is so disorganised and can’t cope! She bullies. Not acceptable. Distrusting place to work and visit. I hope it closes.

Went in for a coffee today and witnessed the manager speaking to the staff in an unacceptable way. I go here regularly and it really has gone downhill under this new manager!!

Took 15 mins to get 2 coffees. 4 staffing falling over each other & having a natter!

Quite possibly the slowest coffee shop on the planet. It took just under 15 minutes to make one takeaway cappuccino with only four other drinks in front of me. The mature lady operating the machine only seems able to do one thing at once and even then slowly. Eventually (presumably as I'd expressed my concern) a luke warm cup of coffee with warm milk slopped on top was thrust at me. I'm not going to make any apologies for 'everyones always in a rush' claims, it's a takeaway coffee shop not a library. The staff don't seem to be up for the job. One of them was drifting loudly around the place performing some kind of abstract stand up comedy act, either that or she's had one too many free espressos. The place is also filthy. I only went there to get my points. I'll never go in again, I'll stick to the other multiple coffee shops in Heswall. I suggest you do the same.

Absolutely terrible service, disorganised staff. Took well over an hour to make a drink - needs major improvement

Winnie ,mari and esme had a lovely time hanah was a real gem mari felt like she very secure as the environment is lovely esme felt warmed in the environment 10/10 serivivce via hanah

winnie loved it, forgot my red sauce, mari felt safe but said her frappe wasn’t as nice as the one in wrexham. my drink was luke warm 😳and hanah was helpful and welcoming xxxxx

Visited the Heswall Costa with my daughter and grandchildren. Unfortunately my granddaughter dropped her milkshake which spilled onto the table, my trousers, my handbag which was on the floor and the floor under my chair. We tried to clean it up with some tissues and asked the staff for help. An assistant gave me a handful of napkins which was never going to be enough. We again asked for help and a mop. The assistant brought a damp mop mop over and swished it under my chair and that was it. None of the staff asked if we were ok or came to help us clean up. We had noticed that some of the tables and chairs in the cafe were sticky and now we know why. The housekeeping is none existent. A very unpleasant experience, customer service non existent. I don’t suppose anyone from Costa will read this. We certainly won’t be going into that dirty shop again.

Good service friendly staff.Great cup of coffee too

Incredible service and great friendly staff and I really enjoyed my hot chocolate and this is a great coffee shop👍👍👍

Quick service and amazing food. There is great and friendly staff and it is overall and amazing coffee shop.

Lovely place for a relaxed coffee first thing in the morning

Chai tea felt watered down Mocha was delicious The actual cafe was nice and the staff were nice

Well I've got to say some of the staff are absolutely lovely such as Linda and that young blonde girl I think her name was faye however the rest of them didn't really seem to care or want to be there, staff standing around on phones and quite disorganised. I think whoever is in charge there needs to pull their finger out and start running the shop properly as it didn't seem to be like anyone was in charge.

Popular and busy place. Good selection tion. Friendly staff.

Three members of staff on (not training, I asked). Why are all three members serving one customer (very slowly). No sense of urgency, people walking out due to excessive wait. You could do so much more! Disappointed 😞

Fabulous service by a lady with straight blond hair. Excellent coffee and cake.

Just the usual Costa coffee that you get everywhere but very friendly staff, fun banter, and open later than most in Heswall.

Popped in for a tea and mince pie while Christmas shopping. Nice relaxed atmosphere and served quickly.

Cleanliness is disappointing especially during Covid

Latte far too strong and also quite flat. Not my usual Costa experience.

Came in on a busy Saturday afternoon and a very smiley and friendly bloke called Ethan served us. Calmly dealt with our order whilst making time to ask about our day etc. Costa always make you feel welcome and loving the new Autumn range of food especially.

Great location. Service was good.

Always made to feel welcome. More importantly the drinks are always HOT

Very quiet ,had four of the grandkids with us , limited food available at 4 30 pm.staff mopping floor.

Incredibly helpful and friendly staff! No complaints about the food or the service and the location was pleasant!

Great place to chill and staff are amazing 👏

Rude member of staff when checking if used red milk in coffee

Good service and COVID guidelines were followed

Costa standard, no quibble on using the toilet in a village without public convenience.

Seriously surprised at how helpful, professional and patient the team were during their “50th” 50p promotion this week when they couldn’t of been busier. I didn’t have the app and struggled with my phone, Sib took the time and trouble to support and enable me to be part of the celebration as she recognised I was a loyal customer. Each time we visit there the coffee is outstanding, staff never fail to smile, chat and ensure it is more than just a delicious drink.

An extra star for providing an oasis of caffeine and sanity through the latest lockdown. For months this was my only human contact outside the home ... and it's nice to have someone make that americano for me!

Very pleasant just great to be back enjoying a coffee.

Good costa this one :) the young lady tasha made the best flat whites we have had in a while

Another lovely take out coffee from the fab staff at Costa. Cant wait to eat and drink indoors.

Great friendly colleague in store. Coffee was good too 😋

It's got to be the worst costa in Merseyside. The staff are soo slow and they just don't care. The coffee is really poor as well. Latte's are just full of foam. Very disappointing not just today but a few visits recently

Pleasant and very bubbly staff on this site at Heswall. Plenty of space considering current constraints.

Always good. Good service standards. Staff always very polite and welcoming.

Even with recreations its run smoothly

It's tough for everyone in these lockdown days so it's especially good to visit this Costa in Heswall. Not just for the coffee, but mainly because Natasha and her great team are always so warm and welcoming. It's the best Costa I know (and I've visited many), and that is because it is so well managed and run. Thank you Tash and the team for all you do to make life a little bit better in these difficult times.

I went into heswall branch of Costa coffee with a neighbor. The staff there were amazing, friendly and polite. It made my first time there In months feel like I was a regular. The coffees were fresh, the cherry Bakewell was exquisite, and the store was well kept. Well worth returning to once covid has been dealt with well enough to become 'normal' once again.

Excellent service. Amazing staff always a smile 😃

Internet not working for the last 4 weeks and no information about future availability will not visit again. Toast too hard.

Really friendly staff and prompt service.

Nicole was very very rude. Tom was a lovely lad and made up for Nicole's incompetence

they do not sterilize the chairs ?? COVD the trays are dirty.

We enjoyed our coffee, hot chocolate, tea and coke plus Bakewell tart and lemon drizzle in sunshine and watched fabulous regular cars go by.

Excellent staff always ready for a chat and always served with a smile.

Unfortunately the fridge was making such a noise it spoiled the coffee and chat that we went for!!!

An excellent Costa coffe house, I always call in here when on my organ tuning round. Very friendly, bubbly and attentive staff, one of whom has an infectious laugh! Coffee nicely prepared, never scorched nor cold. Other branches of Costa should come here for training!

Small family group enjoyed good service but oh dear the coffee was at best average . The order of two flat whites was at best average!! Was absolutely nothing like a flat white. Oh well may have caught them in a bad day ☹️

Popped into the Heswall shop for a quick Americano with lactose free steamed milk. Lovely friendly young gentleman served me. We chatted and laughed whilst he made my drink, age is no barrier when you have good communication skills. Well done, see you again soon 😁

Cosy atmosphere, great coffee & staff welcoming.

The staff are really friendly and they make a good Costa coffee, the only problem was that every table was full of people's used cups etc and I saw one person with his small son walk around for a few minutes trying to find a table on which he could put his tray. We had also had to move things to one side to actually make a space. But on a positive note the staff did eventually apologise for not clearing the tables.

Really good cup of coffee nice surroundings and the staff helpful with particular mention to Syb fantastic

Go in regularly and always good service Sib is so lovely and always a smile And she is a credit to you from making drinks to sweeping the floor well done

Good place for a cup of great coffee

Staff lovely toilets could do with a clean though

Awful blackforest hot chocolate the worst I have had from a Costa 😩

Really friendly staff and good coffee

Nice friendly staff could be a little bit cleaner the tables and never clean

It's ok, pleasant staff and quick service.

Have to say I'm a diabetic and the young girl who was working there was so helpfull and obliging and friendly it was a shock! Deffo recommend.

I love Costa coffee as the balance is just right in terms of flavour mainly because other high Street brands are too bitter for my palate but I can't go to the Heswall branch anymore. The service is too slow. I left this morning from the store empty handed after queueing 10minutes. Just a shambolic farce and it's not the first time this has happened to me... Honestly I've seen better organised chimpanzee poo fights in chester zoo.

This is a Costa with a difference!The difference is all about the staff, who are all lovely characters. As a very local outlet, it's always very welcoming when staff remember your name and engage in friendly banter. Linda, Sib and there crews are top class for customer service.Oh, and the coffee is great too!

All the staff are amazing at Costa Heswall and always look after my daughter like she’s a VIP :-)

Massive improvement from pre makeover. Beforehand, it was dirty, dangerous and unhygienic but now it is very nice. Staff are always very friendly and helpful.