Caffe Cream in Wirral

Decent food, relatively average service level. Nothing in particular shined about the service level which is why they got a deserving 3-stars. The price of food is high as well, although quality is alright, I'd land it at 3.5 stars. The thing which makes this coffee shop shine is the atmosphere, which is 5/5 due to the park it's placed in. Birkenhead park is lovely, and thus this place gets a good rep for it. Overall, a bang-on average 4 star experience.

I went to the cafe this morning with my daughter and I ordered an ice cream for her and hot chocolate. Then I waas waiting for ages to have my hot drink. Then finanally I went to the desk and said to the girl at the cashier fir my drink. She was looking for the bill but U saw her just pasted on the wall. And sge said the payment has not gone trough then I showed her my bank account see it s been trough. Finally after another 15minutes the boy offered the drink. I asked have you sorted it. But he said its fine its for today. But its their mistake they are irresponsible and the hot chocolate is not worthy for the price..

A nice place to sit for coffee after a walk in the park and ice-cream in the summertime

Visited 1400 Saturday, was surprised to find no eggs or ingredients for another grilled cheese my wife wanted. Considering they offer all day brunch I was a bit surprised eggs were not available. We opted for the “Rustic” sausage sandwich. Sadly nothing about it lived up to the photo it was a basic deep fried sausage on brown toast. Positives mocha coffee and tater tots were good, but expected much more.

Robotic, unfriendly. Bare furnishing creating an unwelcoming atmosphere.

Expensive for what it is. Robotic, abrupt staff.. Family queues too long.

Great place to visit after a walk around the park

Great cafe in brilliant location. Captive audience so prices are obscene. Looks like chaos behind the bar.

Absolutely abyssal. Understaffed...no system...food terable...no fresh sandwiches or much choice. Considering there was an exhibition on in the park they should have been more prepared. Over an hour's wait!! Very young staff doing there best but could be soooo much better so much potential to run what could be a lovely place.

Lovely place for a stroll around the park and lakes. Plenty to photograph and then enjoy a cuppa in the cafe or ice cream. Gets busy during holidays. The biggest downfall is parking since they shut the gates. There were no problems with cars when the gates were open, I used to go about 3 or 4 times a week before covid, but since 2022, I've been about 5 times. I'm disabled and can't manage the hike from the main road, so I go elsewhere. I used to meet my friends and take an elderly lady, but all that's stopped due to not being able to park near the cafe. Please OPEN THE GATES.

Lovely cappuccinos, can usually get a table here no problem. My Dad loves visiting here from the nearby Park House Care home, it's a real highlight for him. (Edit) sat outside in the sun today, gorgeous Often busy on a Saturday morning but always get a table. Dad loves coming Helpful staff Edit 12-Aug-23: lovely visit today again with Dad had cappuccinos and chunky toast. Memorial garden looking really nice too. Nice tuna melt toasties too

We loved the toasties and ice cream at Caffe Cream and the staff were so friendly and service was fast. We will definitely be back.

Just brilliant and one of the best cafés in a park I've experienced!! Brilliant valued deal of large variety of massive melted cheese toasties, any hot drink(tea, coffees or hot chocs) and bag of kettle crisps!! Lovely staff and always different friendly customers to chat to. Love it! Thanks x

Good stop off with the dog, friendly staff

Relaxing place to visit after a good wal around the park

Dog friendly cafe. Good coffee. Cookies are amazing especially the biscoff ones.

Great little dog friendly cafe for before or after your walk in the park. Popular with young families so it can get noisy. At peak times it's hard to get a table but in the warmer months you can sit outside. On the whole the food is great, priced well so what more do you want.

Always love to pop in here after a walk with the dog paticulary on rainy days. Lovely place Service is fantastic even when it's at its busiest staff do their best.

Well placed inside Birkenhead Park with a good range of hot drinks, sandwiches and snacks. Dog friendly, which is a boost, not good from the gluten free side.

Stopped here on two separate occasions for a snack and drink and have been very happy on both occasions. Very relaxed; plenty of seating indoors and outdoors. Good food prepared to order.

Good coffee Tuna Melt was amazing little pricey though

Lovely place to wait out a sudden down pour

Food basic but they do dog sausages ... bit more expensive for what it is but ice creams are lovely and they do a loyalty card which when full is worth having.

Lovely little coffee shop. Just great for a stop during your walks in Birkenhead park. You should visit :)

Staff trying very hard to cope with demands from many customers. Popular place but selection availability of food by 1pm very limited and still the afternoon to come.

Came here with family for dinner before having a stroll around birkenhead Park we ordered two ham & cheese toasties and two sausage toasties which resulted in a mix up and two items were forgotten but that mistake was forgiven as the toasties were divine they also do a wicked love heart milkshake

The coffee is like dish water it's not nice at all and it's £3.50 they always get our orders wrong. If you are allergic to cows milk then you will definitely want to give them a miss they gave us cows milk when I ask for oat

Bacon butty in lovely setting in Park friendly and helpful staff giving us info about best way round the park.

Lovely staff & food was excellent

Quite expensive and service not great when busy.

Nice place to catch up with your friends sadly they don't stock decaf tea so I presume there is no decaf coffee either.

Coffee is hit and miss but staff are all very nice and approachable

Loved it very lively lots going on

Very nice cafe staff very friendly

The pumpkin spiced oat-milk latte is delicious! Friendly service. Indoor and outdoor seating.

Great place to meet, good food and drink before or after a walk in wonderful Birkenhead Park.

We thought this cafe did main meals. Roast dinners and fish, chips and peas. Disappointingly not. We didn’t stay so can’t comment on the food quality. Nicely located on the edge of the park and just around the corner from the station. Online menu needs to be corrected to make the options clear. This states fish, chips and peas as available. Staff say not.

Big, light, modern, airy building. Popular with mums, kids and prams and .... dogs sitting on chairs..... grrrr! Paws on floors, surely, no?! When it's busy, you might be queuing for a while to order your food. Wasn't a great 'gastronomical' experience to be honest. Ordered the cheese and mushroom toasted sandwich @ £5.50 and a medium hot chocolate. Hot chocolate was OK. I couldn't eat the toasted sandwich as they served me a cheese and ham one. Somewhere between the waitress's shorthand and the kitchen crew's eyesight, my vegetarian option got translated into meat haunches. I have had this experience at other dining establishments when ordering mushroom anything. "M" or whatever they write down becomes piggy wiggy ham, grunt snortly gruntly. When pointed out, it was rectified and the pleasant, young lass who served me was sincere and apologetic. While I waited for the replacement porcine-free version to arrive, checking my receipt, I then discovered that I had been overcharged to boot and for a panini, not a toastie. Flippin heck, quelle comedy 'de erreurs'! There then ensued a very confusing conversation with the same waitress, who assured me that the price board was right and the till was wrong. She said that they were waiting for the till to be updated with the new prices, which statement only made me more confused. The price board stated £5.50, not £6, and yet I had been charged £6 by the naughty till. The waitress then said the paninis were the same price. This was also confusing as there are no paninis mentioned on the price board, but the till prints panini on your receipt. This was getting more and more Tommy Cooper-esque. Waitress eventually had a ping light bulb moment of realisation and went to get me a refund, saying, she'd told the manageress as they hadn't realised and that they had been overcharging everyone. Oooo errr missus. I wasn't annoyed, it was just funny but I don't honestly think I'll be rushing back any time soon.

Not a good experience at all, my partner found a coffee bean in her hot chocolate and the bacon was full of fat, when I confronted the manager she didn't seem bothered at all and got a measly sorry then went off to sit down. The place was also very dirty with food all over the floor and tables not cleaned, and staff are all miserable, would advise staying clear of this cafe.

Caffe Cream is a little gem that compliments Birkenhead Park perfectly. The staff are friendly and care about the customer. We went for Sunday breakfast, had tea and cappuccino and bacon sandwiches. The drinks and the food were brought to the table very quickly. There was a minor mistake with one of the sandwiches and the way this was dealt with by the staff was exemplary, efficient and with a smile. The food was delicious, hot, fresh and presented appealingly. A great place to stop during a walk. We are looking forward to our next visit. Thank you Caffe Cream.

I visited with a group (camera club) and we went to the cafe for lunch. It has a basic range of snacks and meals, which are more than enough for a light lunch. The service was a bit inefficient, though polite.

Lovely staff and food, nice place to sit and watch the lovely flower beds and park beyond Having been to the cafe on a number of occasions of late i am so disappointed with the service now, waited 35min for our toast this past sunday, wrong orders going to people, lots of people were complaining to the young girl who was the only one serving and apologising to customers. She was so nice and kept smiling under alot of stress. Well done Charlotte you were really polite and as helpful as you could be. Need to get the back room staff sorted.

Hot Chocolate was luke warm. Staff so miserable, no smiles , no conversation apart from amount to pay. No atmosphere in the venue considering it’s Christmas. No decorations up apart from a tree if your feeling in a Xmas mood and fancy a warm drink I wouldn’t not definitely not Recommend this place and don’t waste hard earned money VERY DISAPPOINTED

The most delicious ice cream here!

Very Very Very poor service waiting for 10mins the 3 staff there didn't even acknowledge me and I was the only one there (9.30am) ended up walking out shame I couldn't leave no stars 😡

Slow service. Poorly trained. barista made every drink the same and no basic customer service (no hello, thank you, have a nice day). Basic hygiene not followed. Watched 10 coffee orders being made with the milk frother with no cleaning between uses. For 20mins not one word to uttered to any of the 10 customers except the amount the owed. People were also queuing in the pick up area only to see a sign later that the order queue was elsewhere. Very poor experience. Felt like it was run by kids with no clue what service they are providing. Either no training or lazy employees slacking while the boss away.

Took over 20 mins to get two coffees even though there was no queue. Coffees were given to drink in even though asked to take out, then just decanted badly into takeaway cups (they were lattes). They were so bad/cold by the time I got it I took one sip and binned it.

Loved it.So glad it has reopened.

Good coffee and cake. The meals are good and the prices are reasonable.

Fantastic cafe! My local for after running at parkrun!

Lovely staff! Great icecream the grandkids love it, fantastic sunny outlook in historic birkenhead park

Nice café at the Park Visitor Center. Problem is it closes at 4-30 pm which is too early in the summertime.

The food was very nice and all the staff was so friendly and welcoming

Pleasant location with welcoming and helpful staff team. Only had drinks so can't comment fully on refreshments but drinks were fine with generous amounts of cream on mocha and hot chocolate if you wish!

Has toilet facilities. Food was lovely and fresh .

Always enjoy the food at Caffè Cream. Their cheese on toast (cheese on chunky toast )is well up there, followed by an icecream . Simple pleasures.

The cafe in the Park is always busy, there is a nice mix of ages of people, popular with young mums and older folk and those wheelchair bound. The staff are very friendly. There isn't a large menu mostly breakfasts and snacks but the food is good.

The grotto really could be better

Nice little place clean menu not much choice. But OK

Lovely venue with decent views. The kids food was ok and the hot drinks were just right. But oh dear, the baked potatoes were awful. The fillings were fine but the baked potatoes themselves. .. They should be delicious in themselves but these tasted reheated a number of times, were really dry and were grey close to the skin. Was so disappointed as I love a good baked tattie. We didn't complain as we had the kids. I think you need much better quality potatoes and don't reheat. They taste so different when you do.

Little pricey but well worth a visit

Lovely place to go with my grandson. Very clean and lovely food and staff x

Every time I visit Birkenhead Park I have to pop in for ice cream. The cafe is a great addition to the park and it a lot better managed than their New Brighton location. Ice Cream is some of the best on the Wirral

Great coffee but understaffed and not enough seats outside.

Perfect for a coffee after a walk in this beautiful park

When I am CV famous my whole life will become famous so watch this space know that you Have walked in my foot steps before my fame

Close too early. Even in summer close at 1630..turning people away at 1615 it was a lovely day and kids wanted ice cream..girls wouldn't serve us.

Lemon sorbet in temperature of 28° was lovely and refreshing. As the queue built up, the staff did their best to deal with customers in a timely manner.

Nice place but food isn't the best chips taste like cardboard left in the rain for a week soggy and nasty after taste. Nice ice cream though

Lvly place very clean pleasant helpful staff and good food.well worth a visit

Wonderful surroundings and food good

Great ice cream but needs more seating and longer opening hours. Almost always busy

Overpriced poor service stick too spoons

very unprofessional managers, and the presentation of the food is disgusting i think they should be trained to have better quality food and better manners from all the staff. and the prices of the food is repulsive for what you are getting.

Had 2 teas and 2 packets of biscuits just under£ 5 pounds nice setting sitting in sun

Great little place, great for families etc...

Very nice well maintained lovely staff expensive prices on food etc though.

Come here quite a bit but my last visit was ok but not the usual standards. The girl at the till kept me standing at the front whilst she turned around and spoken to other staff member. Eventually she served me and was good service. Kids love the ice cream here and the food is brill otherwise.

Very busy place, amazing ferrero rocher ice cream!!!

Good coffee... scones brilliant :-) staff pleasant but geez it needs a coat of paint and repairs.

Clean and friendly. Convenient after a walk.

Nice coffee relaxing outdoor seating for summer facing the first public park in the world what else could you want

In the park excellent views. Good selection of good and drink.

Very dirty inside the café, tables, chairs and the floor covered in food debris. I asked a young girl if some cleaning could be done, but nothing while I was inside happened. I could also hear comments from other customers about the mess.

Just arrive with my two boys who I promised an ice-cream after school. The young girl on the door said 'we are shut,' it was 3.50pm. I told her 'you shut at 4.' After I told her it was to take out she said rudely 'we have cleaned up!' an proceeded to shut the door in my face. I have witnessed the staff be rude to other customers in the past, this it not a one off occurance. I will not be going back here again! If there was a way to inform management I would. Hopefully this complaint finds its way to them!

Small cafe within visitor centre of local park. 2 coffees & 1 small cake £6.00.Not too bad. Dog friendly outside with seats for owners. Inside, due to modern building and bare walls the noise levels were dreadful and spoiled conversation. Okay for a quick visit.

Great place to take the kids to have various activities there if have things on for disabled people

Nice place to go for coffee after a walk around the park

Excellant.. meet my friends there every week and one of them goes every day for lunch. Friendly staff and good food and lovely ice cream. A fantastic park to walk around too.

Went and got a large cappuccino, was a nice coffee and was good service. Was very busy when we went so was pretty crowded but that can't be helped. Plenty of high chairs for kids too which was helpful

Nice little cafe, reasonably priced in the park visitor centre

Nice friendly atmosphere and good for coffee.

Enjoyed coffee and cake at this cafe they do meals and sandwiches too

Good place to rest and have coffee etc after a lovely walk around the lakes. Staff pleasant too

Great ice-cream. Good coffee and dog friendly

Warmth and a hot drink after a chilly windy day. Just wish there was abit more seating

Nice place for a coffee break on a walk around the park, especially on a bright and sunny day.

Lovely food staff you can bring dogs only outside and it's open through the winter if you need a hot drink warm you up after taking your poochs for their walk

Went for our breakfast after doing the Park Run as a tourist Was busy with other runners as well as other visitorsWe sat outside as we had our two dogs with us but it was a nice morning and a great area to sit out and watch the world go by and appreciate the lovely park Food was plentiful , well cooked and presented Our daughter is vegetarian she was well catered for.Staff was pleasant a must visit very clean A fantastic selection of ice creams which looked really good although did not have one .

Lovely staff but food terrible. Needs some inspiration from somwhere. I know it's not the most affluent of places, Birkenhead, but the food should be a bit more inspiring at this cafe. Chips and crap food. Look at the cafe in Victoria Park in Widness, that should be your template.