Subway in Wirral

Gross! Went yesterday about 4:30, lad serving seemed off his head, didn’t listen to a word said to him, got every order wrong. Place is filthy. It needs better staff and a cleaner. Minging

Dear lord the lad who works here really needs to listen to what customers are telling him, he got every sandwich wrong and when I paid he didn’t even hand me my sandwich it was still in the prep section… I had to ask twice just for him to hand it to me. Place needs a clean as well, I’ve never been to a subway that dirty.

Some love working in Hospitality others don't, seems that way here. A means to an end. More smiles & enthusiasm needed. Delicious as always as made as you like but floor seating needs a good overhaul, replaced, sanitised & cleaned regularly & properly. A popular busy place so why is there no investment to pretty it up & have someone bus the tables, toilets & floor throughout service 🙄 This site could be so much more..American subways are impeccable in service & seating their customers.

Staff struggle to communicate and talk in whispers, chunnering questions. The food range was poor, hardly any variety of salad available. The restaurant itself was grubby and unkempt. Wouldn't go back.

Girls didn't want to be there and it showed. One worker un the back was the only nice one and the other members treated her awfully. Got a salad asked for the new all star range. Girl when asked for extra cheese as there wasn't much of anything did her little all star throw of cheese as I asked for extra

This place was grubby, in need of a clean and some t.l.c. It was not busy and there were two staff working. After we were served nobody else entered yet the tables were left uncleaned, I had to wipe down the sugar and milk station before I could use it. The glass counters protecting the food from the customers were filthy. That's the cleanliness, the bread/subs were hard, the latte machine not working and a general feel that the staff were not listening to your order. A member of staff even took their break, got their food and sat at one of the filthy tables! I will not eat here again.

When we entered the store and ordered the food, the mature lady made us feel very unwelcome and was pedantic. Correcting us on small things even though she understood. She was very rude to the other younger staff working and it created a bad atmosphere.

At your local Subway®, Unit Ru3, Croft Retail Park, when we say you can Make It What You Want ®, we really mean it. No they don't. They mean we will make you what you want from the very limited ingredients we have left over today. Just experienced this now. The should be closed, not selling the scraps they have left.

I was served by Lauren at Bromborough retail park and she was very helpful with my fussy request.

This branch has greatly improved , I think there is a new manager. Much quicker service with staff who are friendly

Me and my husband walked into subway yesterday as there was a special offer on the staff made us feel unwelcome so we decided not to go for the food but we still ordered two lattes after that we decided to look for a table even though the place was empty and we were the only customers the tables where mostly full of rubbish, the time we were there the members of staff were sat talkingi n one of the booths. one they've had my links to clean and they were sat there me and my husband sat across from them and we have to put somebody else's rubbish in the bin all in view of the two members of staff my husband went to the toilet and he said it was like it hadn't been cleaned in a month I don't know what is going on with this subway weather if it is the staff or management but when it first opened it was the best one around here please can we try to get back to these standards

Place was really dirty, The had ran out of most thing's. Drink machine out of oder.

Awful customer Service, blonde woman specifically very rude and snotty when we asked a question not to mention the place was filthy

Place was dirty, tables weren't wiped. Girl doing bread was miserable and unfriendly it all fell apart, the machine had run out of the drink my grandson wanted and nobody was bothered. Been here before and it's been good, don't know what's gone wrong here but won't be returning

Subway Bromborough. Food was the usual brand good standard, but one of the servers was so rude. She barked at me that 'bacon isn't vegetarian' ( well duh!) when l asked if they had a veggie bake. Then snapped 'are you vegetarian?' as if it was some crime against humanity( for her info I'm NOT a vegetarian). Sarcastic and aggressive from the off and the place was filthy, so will deffo never go there again!

Awful customer service, attitude and all the sandwhiches are rushed and fell apart. Staff got annoyed at customers for not being able to answer question. Would help if they didnt whisper behind the counter and actually looked at customers when talking.

Three out of four staff all had attitudes - generally unfriendly and not interested. Place was filthy with tables and floor covered in rubbish. Staff standing round talking and no one bothered about cleaning up.

Quite busy food good but table's needed a lot of attention ,got to keep table s clean

Charlie and Kristy made our day, generally so nice! Fab service! Definitely need a pay rise. Hit me up if you wanna have a night out 💃

Pay rise for Charlie & Kirsty. Fab service, Charlie was howlin the whole time the little legend😂 comment if you see this Charlie 🤣x

Awesome. Best steak melt. Still of the same opinion after another one today.

The new breakfast sub is awful don't know why just didn't like it probably just me so give it a go anyway

My order was accurate and it was served swiftly and it was still hot , the staff were lovely and very helpful and friendly

I’d never used this subway before, but I was really pleased with the service, and the food was lovely and fresh.

The staff passed me my sandwich which I questioned "are you sure that's the right one?" I was assured it was. Got back to the car and it wasn't even close. But I ate anyway, it was a good choice, tastes nice. The service isn't good!

We all love a fresh sandwich but starting to feel the price of a subway. It really isn't as cheap as I once thought.

First time in a subway - not really impressed the older lady who served us coughed on her plastic gloves - the young guys were very helpful - could do with a refurb

I'm never disappointed with the service or, more importantly, the food.

Food Excellent lots of choice credit to the company and its staff very hard working and very Professional.Ryan who served me very pleasant.

Good place nice food would eat there again 😋

Love subway . Clean and efficient shop. Frieny staff . Quick service and everything was available.

Just discovered why at 1.30 on a sunny afternoon, very busy with shoppers, this place is close on empty. Despite there being at least 3 staff on the premises, the floor under and around the empty grumby tables is strewn with food. Relying then on those of us who may be used to better conditions and service from SW and too hungry to queue elsewhere. Hospitality being enough of a tough gig, staff training and motivation, especially in the customer facing roles, is ultimately down as ever to those further up the line in management, the book stops with you!

Typical Subway no different to any other, it is quite a large shop. We had lunch & it does get rather busy around this time. Good sandwiches though.

Polite & friendly staff. Lovely fresh food as would be expected.

Bit slow at times but had a full stock of food unlike others iv been to recently.

Had a lovely 6in chicken and bacon sandwich

I can safely say that this is the worst subway I have ever been to in my entire life. It started with my bread choice not being available, then the person serving was so engrossed in his conversation that I had to remind him to put grated cheese on as I had requested and when he put this on it was a pitiful portion. I sat down with my sub and unwrapped it, it was a complete and utter mess, there was no filling at least an inch from either end of the sub, the sub was almost completely split at the seam, being a 12” it should have been cut down the middle, but was cut about 2/3 down the sub, diagonally and not all the way through. I demanded a refund, and declined the very kind offer of a replacement.

I was second in the queue to order just a quick coffee, the lady serving seemed not bothered to serve me and carried on serving sandwiches to people behind me. A simple press of the button to the coffee machine and a smile would have helped me be patient. I walked out. Won't be going to that subway anymore. The franchise is a hit or miss pending on level of staff training. This one needs more

I love subway, best sandwiches and salads ever. Staff are professional.

staff working were incredibly rude and bad mannered. one member of staff in particular had awful customer service. wouldn’t go again.

Nice modern premises, decent sandwiches and it's priced in line with other fast food/quick service places. Very good veggie options and the staff seem to be clued up on preventing cross contamination etc in this regard. Delivery on the standard takeaway apps, sometimes takes a little while but not had a bad meal.

The worst customer service and refused my refund after waiting 2 hours.... wouldn’t be so bad if they weren’t 10 minutes up the road from me. Also marked our order as delivered when it weren’t!!!!

Excellent food, shame they didn't clean the knife when halfing the sub.

Nice place for a quick snack and drink

Nothing wrong with this subway, it's as good as the rest!

Got the meat feast footlong on Italian bread,wife got 6" chicken & bacon,very tasty,staff were friendly and helpful

Partner and I ordered a boxed salad and a 12 inch sub. Fillings were so skimpy even holding back on basic salad. 3 slices of cucumber on a 12 inch sub, 2 slices of tomatoes in a box salad, that was only the beginning,But we let that slide and went to sit down, chairs are broken, tables not cleaned, floor dirty.Decided to take food out and eat in the car but before leaving I used the rest room. Well, I say use, I walked into the toilet and walked out. It was disgusting, looked like it had NEVER been cleaned. How the staff can clean their hands in such a dirty place is beyond me????I walked out binning our food on the way,Will never eat from there againPlease be warned.

I work close to here and call in maybe twice a week at dinnertime. I find certain members of the staff to be bad mannered basically. If you are served by a member of staff and presented with your change by them, only to see them walk back with the same plastic gloves on to serve someone else doesn't that render the gloves pointless?I've been in several times where I've got to the point of payment and asked for coffee only to be given my change for the sub and no coffee was forthcoming.Today I went in for a tuna sub, so when it was my turn I asked for this with herbs and cheese bread, to which the reply was "cold?" and that was the ONLY thing the woman serving me said. When she took it out of the oven she brought it to the salad counter and held her hands out by her sides and I interpreted this as "what salad do you wasn?" So when it came to sauce choice she just looked at me and flicked her head back? Would it hurt to say any sauce? Then I paid and she gave over my change,- no please or thank you by the way- then went back down the counter to serve another customer with the same gloves. Time to move on.

Staff don't offer to change gloves after handling meat and before preparing a vegetarian sandwich. Poor service.

Called in for lunch after looking round the shops. Service was fast. The sandwich I had was quite nice. Price was right as well. However, it could do with a clean. Maybe one to take away rather than sit in. Toilets were clean, though.

Having eaten in different subways this was difficult to find a table that was clean. As customers dispose of our food wrappers the tables are left for the next person to sit at. The resulting pictures show what occurs when not one member of staff is allocated the task of wiping down either table or chairs. Dried drink stains and crumbs. It is unacceptable that to sit within this Subway the customers have to wipe and clear a place to sit. I stopped one elderly man from sitting on the bench chair shown but as he had struggled to get accross from the door he said he and his wife would sit on the same side as he needed to rest.

I went in to order food on one occasion in July and noticed the same lad was taking money and then making up food orders without changing gloves. I asked for him to change his gloves before touching my food which I felt embarrassed to do but I had to do it! Then I returned again in August and a different lad was doing the same thing which showed that it must be something that happens all the time when its quieter and there is only one staff member doing both the food serving and the till. I didn’t want to have to ask him to change his gloves as it should be an absolute must when touching food and money so I just left the shop without ordering anything.

I stopped at this subway late one night for a quick bite, The staff were very chatty and had a good sense of humor. Cheers boys!

We visit subway frequently as a family. For a while now I have noticed the amount of salad you get on the subs has been reducing. Today’s effort was pitiful. 6 pieces of sweet corn, 2 gherkins, 2 jalapeños etc. Also one lady’s order had the wrong salad on - she didn’t want gherkins so they took the gherkins off and put them back in the pot. Her meal had meat in and I am a vegetarian - cross contamination. Not good.

Felt a bit faint whilst shopping for Christmas decorations nearby so called in for a quick lunch. We had tuna sub and a veggie sub, very tasty and did the job felt much better. You can always rely on the consistency of this chain the food is spot on at every outlet.

Regularmente comer ensaladas 6 metro al otro lado quizás diferentes lugares. Nunca he tenido una pequeña porción.La lechuga ya había sido puesto en el cuadro de ensalada antes de pedir y el maíz era fuera también. Yo no me di cuenta hasta que estaba en el coche.Ver otros se han quejado de falta de llenado en subs.Creo que iré en otro lugar la próxima vez que estoy en esta zona.

Muy concurrido, pero el servicio era amable y eficiente. Son muy reservados sobre cuánto ponen en su sub, mínimo, de hecho. Tuve la carne y queso con queso picante y el picante sabor mayonesa, no podía de ninguna en absoluto. Mi sub era sosa y medio lleno. No volvería.

Called in for quick carry out. Always busy but que moves quickly. Pleasant staff and clean surrounding but portions seem to be a little smaller.

Como de costumbre este metro están más allá de mezquinos con el tamaño de la porción en todo comparado con los otros sandwiches de metro que he visitado, este lugar es más que una broma. He visitado hoy y conseguimos una pies de largo de atún que vienen con dos cucharadas de atún para un footlong sí dos. Parecía una capa de mantequilla que finas que era. No se visita esta tienda de nuevo.

Si frecuente del metro, entonces sabes que la calidad de su comida, que generalmente es económico similar en todas las sucursales. Esta no ha sido la excepción, es el lugar ideal para una buena comida estilo bocadillo a un precio razonable. Donde difieren es en algunas ramas de la limpieza del restaurante. Me alegra decir que esta rama está muy bien cuidado y estaba completamente limpia a mi visita que hicieron a una hora muy concurrida.

Busy lunchtimes as you would expect. Coffees good too. I never feel ripped off visiting this place. Could be cleaner in seating areas..

Quick easy fix. Love my Turkey and cheese salad box. Sandwiches good too. Cookies are a thumbs up. Good sandwich bar for a quick fix of those hunger pains

Era larga y no ir muy rápido. Muy estrecha para gestionar un cochecito. Mesas dentro y fuera donde sucia. Miembro del personal estaba recogiendo basura, pero era solo hasta tocar a la izquierda sobre la comida en el suelo con un paño sucio y no volver a pincel. Decidimos dejar

Whilst out shopping decided to stop here for a quick lunch. Big que but it moved quickly. Salad girl was uninterested and spent her time chatting to till girl. Till girl was very rude and immediately went to the fridge and asked what cold drink I wanted and pulled a face when I requested a tea. She also didn't listen to my daughters request and brought her the wrong drink.Floors where filthy, not just crumbs, absolutely filthy with rubbish building up. One member off staff did attempt to clean up but was shouted at by bread man to get back behind the counter with a "just leave me to do it all then".Horrible atmosphere

queue tends to go down quickly. Food is lovely and fresh, staff seem nice and friendly, tables are cleared and cleaned often.

We like subway I like the turkey and ham sub with all the lettuce onion etc. You can sit inside or outside. The food good staff good. All good.

Good fresh food on freshly baked choice of rolls with a varied choice of fillings. All at a very reasonable price. Limited seating but always clean and welcoming.

Fully staffed so you are in and out. Staff are friendly and polite. Place is Exceptionally clean and subs and ingredients are ridiculously fresh. Probably one of the nicest subs I've had.

First time visit to this shop none of the family was that impressed . I know it's fast food . Bit like a conveyer belt rushed to choose your fillings

Not as good as it used to be, We will in future give this place a miss, Has gone downhill since it moved earlier in the year to the new building, Not as clean as it used to be, Often cross contamination of foods,

Yes this is s standard subway so the menu is th same everywhere however IT is in it's new home now which is always kept clean. The staff here are very efficient and friendly which adds to the whole experience.

Usual subway product, strict recipe control. However staff willing to 'stretch' combinations and very accommodating within the 'formula' they are set by the Subway sandwich gods in their 9 grain palace. Top marks for service, cheers!