Tesco in East Ayrshire

The delivery driver is so friendly and made my day, thank you !

The food was cold and the packaging it came in was terrible

Ann was amazing staff very friendly

ordered a hot chocolate and got no cream on it or chocolate buttons. if I knee there was no cream or buttons I wouldn't have ordered this. waste of money. totally disappointed that didn't get what was described.

Absolutely appalling service. Waited almost 40 mins for our food: a baked potato with Tuna mayo, a tuna roll, and New York Deli brioche bun. When the food arrived it was absolutely pitiful, the baked potato was dry and the skin was like leather - I couldn't cut it with my knife, the tuna roll was just a buttered roll with no tuna, and the brioche bun wasn't enough to feed a child! The side salad that accompanied the potato was also dry and looked days old. The cafe wasn't particularly busy so the fact that we waited so long for these incredibly simple meals was difficult to understand. I really should have learned my lessons about this place. I once had to have my lunch refunded here because they took so long I actually ran out of time on my lunch hour! Yeah it took them nearly an hour to make fried eggs on toast! Avoid this sorry excuse for a cafe at all costs!

Food was an hour later than it said it would be and there was extra sausage missing - the food arrived and was terrible won’t be ordering again

Ordered ham and cheese toasties. I was told we would need to wait 20 mins. I asked if I could have our hot drinks served at the same time. The girl on the till asked us to come back up when the food arrived, as she would probably forget. We finally got our toasties and went up to get the hot drinks. By this time there was a long queue with one girl serving. She continued to serve the queue and we waited a further 20 mins before we finally got our drinks. We then discovered that only one side of the toasties had been toasted.It was very difficult to find a seat as most of the tables had not been cleared. Why Tesco in Kilmarnock don't put a trolley to allow customers to take their trays back like other their stores is beyond me It needs more staff on at busy times such as weekends and more training for those preparing meals. I agree with previous reviews, the staff don't seem to care less.

There was no eggs or toast this is very poor womt be ordering again

Crazy late cold and horrible. Husband didn’t even get his sent but still charged for his Scottish breakfast! Won’t be back

I regularly go to the Tesco cafe a few times a week. The food even when busy is served in a timely manner, I’ve never wasted longer than 20/30 minutes, which I’m absolutely fine with. Price is OK and not to be grumbled at. Food is good and tasty. Service is lacklustre sometimes, it depends on who serves you. There’s a lady with blonde/brown hair I’ve seen regularly and she’s always smiling and chatty. Other servers are often mute and look like they’re dying a slow death. It’s quite cold to be honest, like sit with a jacket on cool. That’s my only qualm, needs to be cosier, warmer with a warmer atmosphere and warmer friendlier staff. As above, some staff are and if I knew her name I’d applaud her directly. Overall 3.5 but half stars aren’t a thing.

I come in here most Saturdays with my grandparents and today will be the last. Manager was clueless and the girl at the till was slower than a week in the jail.She got the guy in front of us coffee wrong with a mug that had about an inch of water in it.We waited a total of 20 mins to order food and had to repeat ourselves several times for our order and the till girl made several cock ups with the card payment. Waited 30 mins for food which was 4 slices of toast,beans,tattie scones and a roll and sausage.The toast was cold,tattie scones overcooked and the roll and sausage was like a child's snobby kitchen you sliced sausage and had to be changed over with no apology offered. Like I say we go here most Saturday mornings for breakfast but this will be the last time and will go elsewhere from now on as the service was shocking.

Unfortunately half of the order was missing this time.

This is about our 5th time this year and you'd think we'd learn from past experience but I must say the waiting time is absolutely atrocious.

We had not been in the tesco cafe for a long time because my Mother had been ill! Usually the place was always busy, so at first it wasn't taking an unexpected amount of time . . 30 minutes later........ Yes i enjoyed my wrap with the chips but Mum's panini was pathetic! Where was the cheese? 1 slice of cold meat! We used to enjoy going to tesco in kilmarnock for lunch, dinner. They clearly don't like the new 6pm hours.

Got 2 big breakfast and 1 of the breakfast was missing items

He couldn’t find address says going round in circles n would get refund as never delivered at all

food was stone cold , wouldn’t give it to the dug

Meal was delicious and warm. Driver was on time, friendly and polite.

I asked for the roll to be cooked it came and it was terribly

Tea was spilled out everywhere only dribble left in cup

Generally appalled at this place to call its self a cafe. Firstly the staff have to be the most inept people when it comes to ordering food and drink, to be handed a table number for hot food to be ignored is something that seriously needs to be addressed, (not the first time this happened), had to chase up hot food, only to be handed a cold, undercooked bacon roll still oinking. To add insult to injury the waitress/server allowed the person sitting next to us to finger the food that she did not order, absolutely disgusting and for the person cooking, he/she needs to return to training or at least read the manual of the cooking appliance on how to cook items to make them edible and also be of a temperature that passes HSA food safety regulations.

The cafe sits on the first floor of the store but after climbing the stairs I'm afraid it was all down hill from there. I wanted the haddock and chips but was informed by the grumpy woman at the counter that they'd used up the daily quota of swimmers. Apparently the cafe is allocated only five fish per day (that's three more than Jesus had and he managed to spread them around fairly well). Macaroni? None. So I settled for a small plate of bland chicken strips. Just as I was about to get stuck into these delights a guy appeared with a large and dirty motorised floor-cleaning machine and parked it right at my table - with the engine still running - while he wandered off to god knows where. I assume he worked in Tesco and wasn't just some random fellow who'd popped in from the street. Next, a female cleaner arrived and began brushing/mopping around my feet while I was gnawing my way through the chicken strips. I could go on but I won't as I'm even boring myself with this sorry tale. Needless to say, from now on I'll be dining at Morrisons, which if nothing else, provides a much better standard of let down.

Avoid, avoid , avoid!!! Just waited 45 mins for a breakfast. Staff are totally inept. They should just shut the place

It was left on my doorstep without ringing my ring doorbell. I checked it & the delivery driver simply never chased or rung Bell. So food stone cold!! No pictures show you cold food ..

Very slow service. Long wait in a short queue. Nearly my turn when the coffee machine broke down! I walked out.

Pink lemonade slush was tastless and mainly crushed ice. Not a slush. The food was terrible. Macaroni was tasteless and stodgy. Had to go get our own drinks too even tho we were sat down. Food was wasted which I hate doing but couldn't eat it.

very poor breakfast, potato scone .... burned ... link rotten ... egg overdone.. bacon under cooked.. hash browns ok... very poor for the price ... no toast ...... my score 2 -10

Food was cold and soggy as though sat for ages. Also toasty not as advertised.

This might just be the worst thing I’ve ever eaten! Half the food was burnt, other half would have been hotter coming out the fridge. The only edible thing was the cold toast

The breakfast is always brilliant. Delivery courier was really friendly as well

As a visitor to this cafe in Kilmarnock I was very disappointed, I ordered a focaccia for lunch. We waited about 20 mins for it to be delivered when it did come it was so hard I failed to get the knife through it. Took it back to the counter and said that no way can I get my teeth through that . To add insult to that I was told that's how they came in. No I replied that it had been in a microwave for too long. I've been a catering manager with Sodexo for many years so I know that it did not come in like that. I asked for a sandwich even that was not cut in two . Just two slices of bread with filling ,did get a millionaire shortbread as compensation. Can I suggest you go to Tesco in Ayr they will show you how it's done. Always well presented no long wait to get it and most enjoyable

Went there for lunch. Saw only three staff on duty. Cook looked very harassed and sawno food orders going out and as we had to wait 45 minutes for meal on previous occasion we decided on cold food. My wife chose a muffin. I asked for a ham and cheese sandwich but was offered only ham OR cheese kids sandwich. Mo apology. Won't be back!

Absolutely horrendous Undercooked and portion size was ridiculous - seen kids meals twice the size

No bigger on toast and none given other than that was a lovely breakfast

Food never came also no phone number directly to the cafe shocking nobody phoned to say there was an issue

Double roll and bacon for 5.75 and I only got two snidey bits barely filled the roll. Don’t know why I keep ordering fae here

Both breakfasts ordered don’t have toast- beans portions where half of a tiny tub. No with the money at all !

Went in to order the breakfast and they said it would be 20 ish minutes 45 minutes later and still no food and i need to go so I ask to have it put in a box for takeaway they say it will be 2 minutes I then had to wait a further 25 minutes for it to finealy arrived when I went to ate it the sausage was extremely disappointed and the egg was like a flip flop and bacon was just fat only saving grace was the hash brown which was pretty nice but apart from that a massive disappointment and even thought it was 5.25 I would not pay for it again will not recommend eating here

Popped in today had breakfast quality and service was fantastic. The staff were excellent extremelly happy with the service

Breakfast - half the items cold and some overcooked. Fish and chips overcooked. Pot of tea good. Prices have risen quite a bit. Refused to pay £2 for 330ml of coke.

Missing toast again for the second time.

Missing food are people incapable of reading orders

Go in on a Monday after my hopistal. Went in just before 10 advised no eggs. So had sausage subsitiute. Also breakfast 2 hash browns and 1 potato scones would prefer bit of toast instead of 1 potato product.

The food was cold, mushroom uncooked and avocado too hard to eat

Love ordering from here. The food and the caramel latte are always brilliant. Then they write a nice comment on the bag thanking you for your order or have a nice day. Small thing but it’s great service every single time

The food is unacceptable. I got black avo with the vegan breakfast I wouldn't serve that to anyone let alone someone paying for the breakfast. It's very poor I can't believe someone thought it is acceptable to send this food order out! Very unacceptable and should know if you are not willing to eat it don't expect a paying customer to eat it!

By time it arranged it was stone cold

Food is always spot on. The caramel latte was brilliant as well

I keep giving this cafe a chance but about 50% of the time I have to try and get a refund from just eat as they either miss or send the wrong items.

Not enough chips some were so fat they were under cooked

Ordered breakfast and no bacon came with it.

The whole meal is practically cold the bacon is awful the beans are dried out

No drinks arrived ,and chips were cold .

Food was cold when it arrived.. was still good

I got sth totally different than I ordered. It should be a sausage bap and a fried egg, but the square sausage bap was delivered with no fried egg. I'll be asking for a full refund (took a photo of what was delivered).

After 1 and half hours the 3 breakfasts I ordered arrived and it was 2 cakes and 2 freezing rolls

Uncooked black pudding which I paid extra for. Very disappointed and won't waste any more money here. It's a shame because I actually enjoyed the other parts of the breakfast.

Amazing breakfast as always . Thanks for the 50 leaflet aswell 😂

Food quality excellent. Food hot on delivery. Disappointed avocado missing from breakfast. Only time this has happened. Delivery driver polite, friendly and efficient. I would order again.

Firstly had to clear our own table, not a good start! I ordered macaroni cheese with garlic bread and salad, I asked to have it without the salad. My friend had a sourdough toastie with cheese and caramelized onion pickle. My macaroni came about half an inch of macaroni in sauce, the macaroni had been cooked so much it was hard to distinguish between it and the sauce, it was covered with what tasted like very fine breadcrumbs on top. There was a tiny bit of garlic bread on the side of the plate which was very well toasted and I was unable to eat as it was so hard. My friends toastie looked really unappetising and she said it was really soggy and horrible. Needless to say we will not be returning or recommending this café. Shame on Tesco's for serving up disgusting food

Food was nice. Didn’t deliver the coffee!

My drink was spilled all over my food and I want a refund

Incomplete order didn't get beans with my all day breakfast.

Lovely and hot and on time with a lovely we note thank you

Arrived late, breakfasts were cold. Not the usual service from here. Don’t usually have any problems ordering from here

No toast, no slice, no extras. This has happened the last few orders. Incompetant staff. Had to go thru just eat for refund again.

Thank you and great my daughter got more then 5 chips today 👍😃

Missed out the extras I had ordered other than that breakfast was good

Was late and half the order was missing

What a team, what a breakfast.

Waited ages , but expected that with it being a bank holiday From the time the driver got the food the delivery was fast

Sooo half my order was missing and the roll that did actually come was completely wrong my waffles tasted hard and undercooked plus the yogurt was sour and tasted off definitely won’t be ordering again full thing was binned

That breakfast was brilliant will definitely order again wee bit pricey but very good

Everything went well except they were late

Ordered for my nieces birthday as I can't be with her, they wrote a message on bag from me & added a muffin and birthday wishes from them. Thankyou and the breakfast delicious as always im told

Amazing food arrives before estimated time. 100% recommend

Excellent vegan breakfast. A little on the cold side but I’m just being picky. Very good delivery guy

My food DIDN’T EVEN ARRIVE! No number to contact the restaurant to get it sorted! So someone get free food!

I paid and I did not get my order

Not good today food was damaged

This is the second time I've paid for an extra item and not received it, staff need to be more vigilant when reading orders, apart from that food is always hot, lovely produce and delivered on time

Great food .a few more chips this time lol 😆

Great thank you but 5 chips for my child ?

Foods always great arrives warm and is really good

Great brunch choices for a lazy Sunday!

Amazing as always. Breakfasts are always great we love them ❤️

Food was bang on, best breakfast in kilmarnock by far

Not impressed with the bacon I have been given.,not even a full slice and not even the good side.

Was bit expensive but definitely worth it.

Breakfast was brilliant always is. Wee personalised note on the bag saying enjoy your meal is great customer service

Always great and delivered early. One of the most reliable places in Kilmarnock for breakfast.

Food was great, would order again.

Food was great but the little personalised note on the bags was even better, how lovely of the staff to take a minute to do that!!

Missing the extra items I paid for

Very long wait for light meals (40 minutes) from order time with no explanation given. Asked our server when it was delivered to the table and was abruptly told they were busy. Very poor service although there were a number of staff behind the counters. Well worth avoiding if you are in a hurry.

Paid for extra and never received

Always great - food fab and service reliable.

Our order has not been delivered albeit it says it was at 12.25

All the extras bought was was missing, you could break a window with the fried egg, the fried toast was soggy and the other pieces of toast was basically warmed buttered bread and rest of the food was freezing & it’s wasn’t worth over an hour wait waste of money & it went in the bin

Delicious breakfast wrap and latte! Personal message on the bag put me in a lovely mood to get on with working from home! Thank you :)