Pavilion at the Park in East Ayrshire

Very poor service and charged 20% service charge without giving option to remove it, certainly won't be eating here again

Dismayed to find I was charged £17.00 for two toasted sandwiches, plus £1.50 per sandwich for premium filling, which was Cheese and Carmalised onion, when did the humble cheese and onion become premium? Not happy as the standard fillings included a roast beef and carmalised onion for which I would have paid £1.50 less, no lettuce no tomato, I didn't make a fuss as I was treating someone to lunch, but come off it I would get a cheese and onion toastie in any run of the mill establishment and they would not pretend it was premium! Cheese is cheese, and onion, onion, I am gob smacked at their cheek!

Been often with my eldely dad was always great. Last time we were there total shambels dad got wrong soup when finally changed I had to get him a clean spoon as his was taken. Today went with dad and grandson waited ages to get served yes was busy but take offence to other people getting served before us even if you are the provest. Grandson got chicken nuggets £6 but didn't include a drink so £2 for a juice in total £8 for 4 chicken nuggets and handful of chips. My dad and I asked for sandwich each and chips each sandwiches came and had 2 ask for the chips after 10 min we got them another 10 min later after we finished our sandwiches got told we would not be charged for chips but were until I told the crabbit server . Dad loves here as he is die hard killie fan but a really think after today will be our last definitely need more servers and train them in hospitality !

Went here for lunch Sunday afternoon for the first time. You don't need to book but it is popular and no wonder! Beautiful model decor, relaxing atmosphere. There's plenty of free parking. The staff were all very friendly, welcoming and attentive. Tables are well spaced out. The Pavilion is a cafe by day and a bar by night, and would be lovely to sit in either way. They have a great selection of bakery, and a good cafe menu. They also do afternoon tea with optional prosecco which I look forward to trying. The food was lovely and fresh. It was busy but we got a table for 2 okay and service was quick. Definitely recommend. For a wider range or more extensive menu, there is the restaurant (Blues) still within the hotel which is next to the Pavilion.

This is like a conservatory and the noise of people trying to talk and eventually shouting to each other to be heard is awful. Ordered a latte which was lukewarm and in a small cup. Charged £3 for this. Lots of staff buzzing around aimlessly. On our departure we noticed a group sitting in reception having their coffees etc, this was quieter and they must have known the place to talk to each other in a relaxed atmosphere.

Had a lovely lunch. Staff were very friendly. Nothing seemed to be a problem for them Will definitely return. We had the choice of sitting inside or outside in the terrace

This is really a bar that serves food rather than a restaurant - I mistakenly thought it served the same as the Blues at the Park. Nevertheless - I had a well prepared steak and trimmings, with excellent service. All in all a good meal, despite a minor fire emergency part way through that was well handled by staff.