Tesco in Knowsley

Part of the car park is closed so what do click and collect do, put cones out to add to a more congested area, really clever!!!!

Every time I go here something else has moved, the new layout makes no sense (other than the fruit and veg being moved to the front) and the staff have no idea where everything is either. At one point they had a lot of alcohol displayed at the front as you walk in, shouldn't that be in the back of the store? It's a chaotic mess and is stressful for someone who is autistic, I just want to get in and out as fast as I can because it's always super busy here and people are always in the way or push in front of you to pick up something. There was also one time when I arrived super early to avoid people and the self scanners weren't available to use, when I got to the till, the cashier didn't ask if I had a club card, and because I was so used to using the self scanners I forgot all about it, so I ended up paying the full price. Because I'm not great with any social situation, I felt awkward to mention it and just accepted it as a mistake I made, but shouldn't they ask before you pay? Or is it one of their tricks to get you to spend more money? I've also stopped bothering with meal deals (especially now that the price has gone up yet again), because a lot of the time you don't notice that the deal didn't go through until you go to pay, and when I mention it to the staff, they check it for you and say "oh this item isn't part of the deal" and when I go back to pick up something else, the item that wasn't part of the deal is displayed as part of the deal.... What?! Again, I feel like this is another trick to get you to spend more. I have noticed there is also an issue with a lot of food expiring within one or two days, such as bread, potatoes and other goods. There's no point in spending money on food that will go bad in such a short amount of time. There's always homeless people outside begging for money, but they take turns in doing so, they're never there at the same time. One has a fancy, white electric bike which is suspicious, and there's always people smoking near the entrance and clogging up the area as they wait for a taxi. In the meantime, I've been shopping at the Tesco Extra in St Helens, and it is so much more quiet and relaxing there, they have some interesting things that this Tesco doesn't have and the best by dates are way better, no idea why. Also, the staff are actually really friendly there compared to this one, they acknowledge you and say goodbye to you with a smile on their face.

Just been to shop helped by a lovely guy Kev who went out of his way to go and get something not out on the shelf, thank you for going the extra mile. Thank u.

Recently moved to the area, we've always done are shopping early on Friday morning at the Old Swan tesco using the scan and shop, for some reason the Prescot one can't use scan and shop before 8am 2 hrs after they've opened and good luck finding a trolley by the front door of a morning.

Love going in early in the morning. Shelves always neat and tidy. Well stocked. Friendly helpful staff. Lots of lovely ideas for Christmas.

They’ve turned it into an Un organised dump.

Nice store the music not too loud the helpful staff got everything you need toilets are disgusting 🤢

Visited tesco this morning with my granddaughter. Unfortunately, she had a seizure and classed( she is ok) I would like to say a HUGE THANKYOU TO THE STAFF They closed the aisle to protect her dignity, and nothing was too much. Sorry, I never got their names, I can't thank you enough, and Jj loved the chocolate buttons xx

Love shopping here always good bargains and you rack up points with your card

Disappointed to pick up a Bento box quick meal this evening (I was in a particular rush) Hidden within the box, inside the cover, the main, food package was split - no time to pop back etc - was looking forward to that too, couldn't possibly risk eating something like that

I have always enjoyed shopping in this store in the past, however, I feel the dim lighting is depressing and I find it difficult to see the ingredients on some of the products. Why is this store like a shop from past times?

Not enough staff to bill , only 2 open they have 10!… not enough self check out counters …. Go to Asda… always long queue… will never visit Tesco

The store is run with a blatant disregard for consideration to the local neighbourhood. The managers pretend to care, but nothing ever changes.

Incompetent, lazy staff on the till.

No disability scooters available One broken one not charged up Staff whom I interacted with couldn’t be bothered Seem to think it was a joke Im disabled wearing a leg brace yet they really couldn’t be bothered!!!!!!! I used my own walking aid to get my shopping done But continually hampered by the staff doing on line shopping for others Sad customer service today Will start using another shop to spend my ££££ In We visited again a week later And mobility scooters both still not working!!!!!! I was shocked and spoke to a floor manager who assured me he would look into the problem And stated he didn’t even know they where out of order !!!! Hope he does something ????

They need to buy more large trollies. Every time I go there isn't any! Difficult to do a big shop with such a small trolley. Please invest in more

Aboslute joke why have 15 staff doing click and collect on a Friday afternoon / sat morning and three tills on just dosnt make sense to have people queuing at a till three deep and most of the staff gathering goods for click and collect

Great shop been there today with my family. Then went shopping in the cloths sale which was fantastic. 👍😊

Pumps gone off at petrol station…makes a change from running out of fuel …

Good store, plenty of choice friendly staff

Great place to shop and great staff, clean and accessible too well done 👏🏻

Got two of the best bins ever here

Absolutely disgraceful shop, it’s 4.15 on a Friday afternoon, 5 manned tills open, queues are ridiculous, and not a manager to be seen, sort it out Tesco

Loads of choice and good prices, especially with Club card. Currently have 25% off cloths

Used on several occasions including the travel money exchange and the in store timpson concession.

Where are all the staff? Plenty on shop floor scanning random food whilst you looking at it but every till shut besides two who refuse to start scanning untill you've put all shopping on. Few important people stood in a huddle near computer looking at phones and laughing, surely they have the ability to jump on a till?? Whole place is a joke, hopefully they won't have the only supermarket in prescot in the near future and buck their ideas up

Usual tesco extra experience. It's my local. They've reduced stock variety and closed down some sections like the majority of the electrical section upstairs, but still a decent selection of most things

Went here specifically to ride the escalator ramp. Did not disappoint.

Very big store Everything you need from a-z Very neatly displayed Very friendly staff And the main advancement is the timings which is open from 6am to midnight on weekdays and Saturday and Sunday 10-4 Which is very convenient for day to day shoping and emergency shoping

Great location lots of produce and regular groceries.

Very busy . Shelves well stacked

Good assortment of different products

Great big store..sells all kinds.. From food to toys,clothing. Gardening items,homeware goods and much more.. Also has a cafe, photo printing store, chemist and health shop within Public toilets, self service tills, scan and shop Has a dry cleaners and key cutting service within

Went to collect my order from Tesco travel money excellent service and was surprised how large and spacious the store was plus lots of other shops on the retail park

I shop here weekly for veg , salad stuff and weekly shop sometimes it's expensive on a lot of food items etc

Great staff . Reasonable prices for most things . Some are very exspensive .

Wanted to buy a gift card from Tesco Prescot. Went to the self service, put my shopping through, told can’t. Pay for gift card here . Told sorry the should be a sign saying this as the is one on the bank of tills by the door. Told I had to go to a staffed till, did this after waiting in the queue, told by the cashier, can’t purchase gift card at tills the is a sign somewhere, have to go to customer services . So queued there got my gift card needed for a birthday today. Communication zero, maybe a sign where you pick gift cards tell you about having to go to customer services. Rant over Frank

Can’t believe that there is not one person is this very large store able to process a refund between 6am and 8am. Not even the person in charge can do it -or so they told me. Not sure I believed them but nothing I could do other than go somewhere else for the refund!

It's probably my favourite Tesco store and I shop here quite regularly but the quality of service from the staff is really slipping, if you go of an evening it's basically just a social club for the staff and their friends to stand around gabbing while doing no work and ignoring customers.

It's got loads of stuff and very accessible

It was fine, little busy for 10pm, a lot of things were sold out and the aisles are full of trolleys where staff are restocking, which I don't understand them doing if they close at 1am now, used to be 24 hour, but not anymore.

It's tesco you know what's going on... Easy parking but can be busy

Visited there tonight to pick a few items . Got to the water aisle, where one of the staff was stocking up the shelves with their own brand of 2ltr bottles of water . Was told they had no 6 Packs of 2ltr Tesco water. But the guy was cutting open the 6 packs from the warehouse trolley to put the single bottles on the shelf. Single bottles 60p each ,compared to 1.30 for the 6 pack . And was told they was out of stock of 6 packs, although their was alot of them on the warehouse trolley. That's pretty low for even Tesco. Well done Tesco. I see you in a different light now. I've literally spent 1000s there over the years.

very large store prices are ok ,strangely a good sized costa in the store and the Tesco café is in an attached building

Busy, but clean and efficient self service till system

I used the self service checkout yesterday and after payment found I was overcharged £1 on three item's. Reported to staff who acted immediately, I was directed to the customer service desk for a refund. Staff member apologised for the mistake and refunded the £3 overcharge and an extra £3 for the inconvenience. Outstanding customer service from the staff and the company. Split the extra £3 between the homeless guy and the buskers, win win.

When you going to open your cha ging rooms? Am sure you would sell a lot more clothing if people were able to try them on

I was last shopper but felt no pressure from staff to leave only assistance.

I have been using this store for many years and recently the store decided to close the Toilets to the public outside the hours of 7.00am to 7.00pm. I expect large shops to have toilet facilities for all. I looked on the webpage and found nowhere to leave a complaint. This will stop me from using this store again.

Called in for breakfast & coffee, nice food, good service. Also ended up doing some shopping. Will be back.

Awfully busy midweek in the middle of the day - but no tills on and so many self scans but none seem to be on. Two very sassy and unhelpful women on the self scan checkout who didn’t want to help me use the scan and shop things.

I see the mandatory face mask rule doesn't apply here, not even to a lot of the staff.

This used to be a really good cafe, somewhere pleasant to sit down and relax after shopping in the store. Unfortunately now though, it's pretty awful, largely due to the totally apathetic manager Mary, who's also been mentioned in another review. My latest visit I was served by her, and in a robot-like fashion she asked what I wanted, head down, no eye contact. I ordered a sausage toastie but wasn't asked if I'd like white or brown bread, or if I wanted anything else with it. She then asked, without moving her lips, if I'd like a drink. She returned my bank card, held out a table number, but nothing else was said to me. No interaction at all. There was no 'put this number on your table and someone will bring you your order', or 'enjoy your food', there wasn't even a 'thank you.' Unsmiling glum face, negative body language and demeanour, she looks like she's at a funeral. This is one Mary who isn't spreading any Christmas joy. Go in and see for yourself. And this wasn't just a 'one-off', it's all the time. As the manager, shouldn't she should be leading by example? She then delegated tasks to the two younger waitresses who seem to keep the place running, filling the fridge, cleaning the tables etc, while she stood behind the counter on her mobile phone. I've observed her doing this before, and once she even walked over to the fridge opposite, removed a sandwich, and then proceeded to eat it whilst leaning on the counter on her elbows! She always has a vacant, distant look on her face, and comes across as totally 'couldn't care less'. Food orders are often served to the wrong tables, it happened to myself once, and apart from a couple of the waitresses who work quite hard, the staff are clueless. Avoid at all costs, unless it's raining outside.

Very poor quality food and not cooked properly. Had to send it back. Also out of some ingredients but can’t get them from massive Tesco shop which it’s part of. Won’t be going back.

I picked up some wine on the end of the isle which was on offer if I used my club card. I got to the self service and put it through, scanned my club card. No discount. I asked the young gentleman who called through the headphones to check. He came back and said it was for a different wine and did I want that one. I declined politely and asked if I go back and check would that wine no longer be on the offer stand at the end of the isle. He laughed and blushed. I asked for a refund.

Emma served us our coffee and teas, a lovely young lady, very genuine polite and helpful. Will call again. Thank you Emma 😊

Always got what I need clean and staff polite

The disabled access to toilets here is terrible. I visited with a disabled person and the Tesco is huge. As we entered the Tesco we had to walk to the opposite end of the store to go the toilets only to find the disabled toilet was locked. We asked staff and were told we had to get the key from customer service which was back by the entrance. So we had to walk the length of the Tesco again to get the key & back again to the toilet. The key had a security tag on so when we entered the arch of the toilet the alarms went off loud. After using the toilet I did not lock the door with the key as I knew the person I was with would require the toilet again, we then walked to the opposite end of Tesco again to return key. Later on when we went to use the toilet a woman in her 80s on a Zimmer frame with very poor mobility came out the disabled toilet, I was so glad I'd left it unlocked as she would of had to have done 3 lengths of the Tesco to gain and return the toilet key if it had been locked. I don't think it's reasonable or fair to expect a disabled person who may have mobility problems to walk the length of the Tesco & back again to gain access to a toilet, not everyone can hold on for that long when they need to go. Also when we used the key and alarm went off everyone was looking at us. I think the person who has decided on this system has not put themselves in the shoes of a disabled person & thought about their dignity, there must be a better way of giving people access to the toilet.

Decent supermarket, friendly staff but prices let them down - can usually find other big supermarkets much cheaper.

This is the best Tesco I've been to around the Liverpool area. It sells everything. Great layout too. Loads of space even when at peak times

Shop is supposed to be open til midnight. Just arrived at 10:50 and it's closed with no explanation whatsoever. Terrible service when you've worked all day, read the opening times and they closed!

Used to love this place, everything is now poor, products, quality, service, click and collect, you can get a delivery if you're lucky a month in advance, car park is horrific, people are allowed to jump the queue on click and collect! Substitutes are not what they were, staff try their best, but its terrible such a shame, people dont wear masks, all about the profits these days, used to be the best, now the worst

Standards of service have certainly dropped. Open at 6am but not even one main till opens till 8am! Queues at self-service, which aren't big enough to check out a trolley load. Seem to open early only to cater for home shopping service. Trolleys not collected from car park, blocking access. Management need to get a grip, Aldi will soon be on your doorstep!

Visited this supermarket yesterday and disappointed to find Some staff working in the aisles not wearing face covering. I decided to abandon my shopping trip and use another store that takes things more seriously.

Big and boaring, no one smiling all dull.

Been meaning to review for a while. Gone downhill with missing items and dates on food that are only within 2 days, how am I suppsed to use all my food shop in 48 hours, happened a good few times now both with home delivery and pick ups. (Also peppers and tangerines mouldy and packets full of watery mould how can anyone not notice this when picking off the shelf! Also wasn't happy in store with a member of staff called Barbara

What can I say I went in for breakfast the only thing that taste fresh was the eggs it was freezing cold and disgusting the manager Mary wasn't much help she didn't seem to care so left it and walked out

pretty good, a lot of good stuff, still have the old pick and mix prices but people steal from it a lot, videogame isle and make up isle and fish mongers are there, no ramped escalator dont bring a pram

Tons of taxis outside parking dangerously. They need moving.

Wish this was my local tesco. All staff I've dealt with have been helpful and friendly in store and at the petrol station. There's always room to park or at least I've never had any issues. The store always appears roomy even if there are lots of people in store the Isles feel spacious. Quite often been in here to buy something and the staff have tipped me off to come back at certain dates when items im interested in ie memory cards are expected to be on offer.

I eat here a lot, almost exclusively breakfast. The food is pre-prepared, like they run out of poached egg, but you can have a fried egg instead?? Lots of places are like this these days, sadly. The ladies here though make up for it. They are a variety of ages and personalities, but all are cheerful, kindly and give very good service within the restrictions often placed on them. Well worth a visit as long as you don’t add to the standard menu, if you do, one egg or one slice of bacon is £1:00 each, which does nothing for the Tesco Brand.

I went to Tesco today, my Granddaughter fainted in the store. I can't Thank the staff enough for how brilliant they were. I unfortunately didn't get their names. One lady called for an Ambulance and a First Aider and the Shift manager were absolutely lovely. They had no idea what may have been wrong with her and with all the fears if Covid they showed no fear and were helpful beyond what they needed to do. Well done Tesco Prescot you should be Proud of your people.

Excellent friendly staff always ready to help.

Shopping at Tesco is excellent. The parking is convenient. If I can't find anything, I always ask a staff member - they are always wiling to help and go out of their way to do so. They always smile.

Come this place a lot to be honest for breakfast. Staff are always on the ball, very quick with service and the seating is excellent. Great value for money and the quality and quantity of products on your plate is more than adequate. I would give this place a 5 if the sausages and hash browns were of a better standard. HD01

Tesco's is Tesco's, sometimes good, sometimes not so.

Decent shop but annoying that the card reader on self checkout is set up for midgets. I hear you say, just take it off the stand. We'll yes I did 3 times and each time the data cable came out of the back and I had to wait for it to restart. There are people who are over 6ft in the world you know and small people will still be able to use the key pad if it was a little higher.

Great for shopping plenty of parking. Good selection.

I shop at tesco quiet a lot but unfortunately don't like on my way put tags being left on clothes and getting stopped by security!!! I know you have to keep a look out for shop lifters me not being one. Please can you make sure this stops happing or I will be visiting other supermarkets

It’s not 24 hours. The PETROL isn’t even 24 hours. A load of lies.

Parking is a complete farce. Tesco isn't as money for value as people think. Asda is a much better place to shop. More variety and better value.

Fantastic customer service from the Tesco Mobile section of the store and always ready to answer any questions you may have about phones, contracts etc :) Great job guys! Cheap fuel too and gorgeous Cheese and Onion & Chicken, Bacon and Lettuce sandwiches!! Also great service from Eileen on the clothing section :)

Good menu for breakfast or lunch or just a quick staff or perhaps just a coffee. Staff very helpful and service was quick and efficient

It is always nice to have some places to go when you have jet lag and wake up really early in the morning. So nice that Tesco is open 24 hours and we could just pop by to shop for our breakfast items! Conveniently located for us and the food and bakery are usually good1!

One of the best places to shop. Sometimes has some good deals. Food , drink, clothes, electrical appliances and products including phone contracts and insurance. Has a Costa as well as a Tesco cafe for those looking to take weight off their feet.

Went to do my weekly shop on Saturday and didn't have a £1 or a disc for trolley. Went to customer services (after asking 'security') to see if someone could get me a trolley. I was told I had to buy something with my card and she'd give me a £1 cashback for the trolley!!! I couldn't believe it. I refused to buy something I didn't want just so I could have a trolley in order to shop in Tesco and went to walk out and do my shopping in Asda. A kind member of the public and her daughter ran after me and gave me a £1 which I was grateful for. I went to then get a trolley only to find 1 on its own so I found the lady and gave her the £1 back. The lady restored my faith in human nature as she saved me wasting time going elsewhere. It was late afternoon afterall. I am disappointed at Tesco if this is your policy...you'd rather lose custom than give them a trolley to put the shopping in from YOUR store?? There are plenty of other supermarkets.

Avoid avoid the car park is the worst ever and lots of violence there I've stopped shopping at that one and now use st Helens near raven head it's worth the travel.

Terrible breakfast all the food was precooked except for the egg, presentation was none existent. The size of this establishment with all the staff they have they should be presenting food at its best . Very disappointing

Very good devices and low prices highly recommend it

Car park always full but the ones on the right are always empty lazy people love parking as close to doors as possible it's easy to park has a large car park

Really good. There are toilets, and a cafe. Inside the cafe there is children's menu items as well as adults. They have a wide range of items, including clothing, food, books, houseware and technology.

Everything you need enough said

Went here today for lunch with my Nan and my Mum and had cod and chips with tartare sauce and garden peas. Beautiful fish and lovely chips with bright and pleasant decor. Highly recommended!

Called in to the cafe after shopping in the store, the BOSS had a cappuccino, I had a turkey panini and a cup of tea. The panini was tasty drinks ok. Service quick and friendly. It is a large cafe with plenty of comfortable seats. It is accessible, person in a wheelchair was there and young mums with prams .

Can't cope with how awful the staff are.

Great local store. Good value and helpful staff

Always fully stocked and is my nearest store so always a go too. On the cables so its got topshop js mcdonalds a garage 2 costas a next boots and many more Tesco includes tesco mobile and mother care also a timpsons so really handy

as useful as a chocolate fire guard

AWFUL... CHANGE MACHINE BROKEN ESCALATORS BROKEN CASHIER HAD NO NOTES ONLY COINS A TERRIBLE EXPERIENCE

I always enjoy a great shopping experience when I shop in the Tesco Extra, in the Cables Retail Park, Prescot, Merseyside :)