Tebay Services in Eden

What was once thought of as a worthy destination, has gone dramatically down hill. 25 minutes of queuing for food, only to be told that 3 of the limited 5 dish menu were not available for a further 10 minutes. No real apology given, staff were “frantic” and spent more time moaning to one another than actually serving and just getting on with it. At one point, there was only one male serving food, slower than anything I’ve ever seen before. Till queue no better - half the restaurant seating area was closed off for cleaning (great timing during a Friday evening dinner rush) - dirty plates left on the tables - and to top it all off, no available cutlery. We won’t be coming back, which is a shame when I think how good this services used to be. Clearly lacking proper management oversight, or it was tonight at least. Recommend going to a normal service station in the future. EV chargers were good though, that’s a plus I suppose.

We have stopped at Tebay many times in the past for breakfast and in the past I have always been a very big advocate. The last 2-3 times I have been the food service has been very slow, the quality of the food has not been as good and by the time you’re sat down to eat it’s going cold due to till queues. Today however, we called in for breakfast, which is served until 11:30 and at 10:43 were told we wouldn’t be able to have one and would have to wait for the lunch food which was being prepared! We did not stay and will start looking for alternative places to eat on our frequent visits to Scotland!

Stood in a ridiculously long queue only to find no vegan options. Food choices extremely expensive. Restaurant dirty and no staff cleaning the tables. All in all a very disappointing experience.

Stopped here for dinner recently. Used to be one of our favourite stops en route up North but we won’t be back. Cost £90 for 5 below average tasteless meals. Also got our order wrong asked for steak & ale pie with mash and received it with chips. When we pointed this out we were told this is what we ordered despite other members of our party agreeing mash was ordered: this is what happens when the server was busy chatting to his co workers and not fully paying attention to what was asked for. Avoid Tebay services North bound.

We went on an expensive coach tour to and around Scotland, driver said we were in for a treat on his two hourly fag break. Very very expensive plus over crowded, toilets were disgusting. Bring your own hot drinks and food. Artisan shop… hahaha, have you seen the price of the stuff. Don’t eat anything that’s my advice we binned ours. £28 we spent…

Nice location, but sadly rather expensive - £2.95 for a mug of tea! The cafe needs some ventilation as it was very stuffy in there. All the food and drink in the shop was very expensive.

We have used Tebay Services for many years but this was the worst experience ever. The coffee was like dishwater and the cheese scone taste less and rubbery. If you can't make a proper flat white then don't include it on the menu !, Are...

Breakfast was disappointing considering the 15 pound cost. Most items were hard as preheated. Toast precooked and hard. Cappuccino coffee not nice had synthetic taste to it. Overall disappointing. The service area including restaurant is clean and pleasant, with staff polite and helpful.

Always loved it. They do what they say. Well, they used to. Mrs and I dropped in as always, heading north for a wedding. Her Soup was last in the pot, and not warm. As we had dog, I went next, Soup I wanted was...

Along with Gloucester services these are the best there is. Not the usual seventies dated establishment. Clean, good food, nice coffee, only gripe is the rip off prices, eg £3.50 for a flat white.

Wee had a stop off on way home from Blackpool had a lovely coffee and scone the scenery sitting at window amazing got some quality stuff from food court to take home

Beautiful location, some food on offer looked good. We opted for a pie expecting a meal (potato veg etc) only to be told the only option left was chips. We went either this but they were hard in the middle, we were offered gravy which...

Stopped overnight, Lady in filling station made sure we well looked after, knew her job and gave good customer service. Breakfast next morning was nice, not the best but ok, not cheap. Shop was untidy, Deli and Butchers counters were immaculate, but they had proper...

I have read some negative reviews of Tebay Services, but compared to some of the rundown, dirty and rip off services further down thr M6, Tebay is excellent. No one is going to expect very low prices at a motorway services- the petrol typically is...

This might well be the UK’s most picturesque service station. There is a lovely pond and fields to look out over from the cafe. There is a brilliant shop stocked with excellent farm produce - meat, pastries, drinks, clothing and more.

This used to be our first stop on way to Cornwall. Oh dear, what's happened to this lovely place. We stopped on Friday around 11.30pm. The place was deserted. We stood for about 5 minutes while the two members of staff chatted about their nights...

We regularly use the caravan park for overnight stops when travelling to England and back from Scotland and very rarely use the restauraunt. We don't often buy food, only occassionally, and accept that it's expensive but we've never, ever had a bad buy. I agree...

Once upon a time this was a must stop on a road trip. Worst experience ever today! Cold breakfast served by seriously in experienced staff (Not their fault). Burnt sausage, tough bacon, rubbery scrambled egg, cold beans and sour, soggy toast. CHEAP coffee instead of...

Tebay used to be our pit stop of choice on the M6. Not any more. First, the table - spotlessly clean, after we cleaned it with the cloth and spray obligingly left there for us. The scones were grim - dry, tasteless and I have...

A classic example of ruining something by expanding and taking your eye off the ball. Tebay used to be an institution. Now, you only have to look at the reviews (which we wish we had done), to realise something has gone terribly wrong. The services...

We called for breakfast as we have done many times the last few visits have been terrible. Bad service and overcooked cold food. This time was our last chance visit will not be calling for breakfast again. The young female on breakfast service was totally...

Popped into Tebay Services for a comfort break. The place was absolutely heaving and we were disgusted to see a low table of cakes in the farm shop open to the elements. I was scunnered with this pre-pandemic and am even more so at this...

Was looking forward to stopping off on the way to Scotland, having lunch and going shopping, unfortunately this was not a pleasant experience. Tebay is not designed for coach parties and large groups. There was insufficient staff on duty, with the number of visitors. The...

The northbound services the busiest parts are all crammed together (cakes, sandwiches, payment) which makes the shop quite difficult to negotiate. N&S bound the cakes were uncovered and were crawling with flies. Sadly gone very downhill as it used to be very good just very...

What a brilliant service station. The deli is absolutely fantastic and if I could recommend one item, it would be the cumberland sausage pinwheels. Absolutely delicious. The whole place was nicely done, clean and the staff were amazing. Will be stopping off here again soon.

On our way home from Scotland today we visited the southbound Tebay Services as I had seen it on the TV series and looked up their details on their website, which impressed me greatly. Hmm. Yes, it all looked beautiful - the decor, the produce...

The services at Tebay are well worth a stop if you are travelling on the M6 since they are not part of a faceless chain with all the regular (overpriced) convenience stores. Instead there is a more personal feel with real character. A highlight for...

I wish I had read the reviews before I stopped. 2 bacon baps bun dry Bacon stone cold. Went in to the shop and came straight out after seeing food uncovered with flies flying around and school children picking stuff up and putting it back....

I want to commend the service assistants at J38 Southbound Tebay Services. I have never before encountered a service station with such helpful caring staff as Russell and Kieran who were manning the tills for the shop/petrol area. I had pulled into the services car...

It's a long time since I've been so disappointed in a recommend and highly acclaimed place. Visited on 12/6/23. From I walked through the door, the smell of the butchers counter was overwhelming. Disgusted to have to watch cakes etc openly displayed on low tables...

Can honestly say this was one of the worst stops at a Services. we have ever had ! On our way back home to Scotland, we called in to get what we hoped would be a good lunch, to have a break, & to pick...

We were driving nearby and remembered the TV series. Stopped for a coffee and snack. First class - I can see why they made the series...

What has happened to this place. Used to stop there on our way N & S at least 10 times a year We will not do so again. Food looked v un appetising , very little choice and the ordered a pot of tea but...

Motorway Service Stations in the UK are known for high prices & poor quality but Tebay north bound takes this slogan to a whole new level. Our so called Westmorland breakfast was totally cold and tasteless & the bread must have been toasted 2 hrs...

After watching on TV we were looking forward to going for breakfast however we got 2 large breakfast and even on hot plate and covering it was cold !!! Not happy after paying £12 each , food great quality just a shame it was a...

I have always done a pit stop at Tebay due to being able to get away from the noise of the motorway. Absolutely disgraceful this morning. Only eggs available were a sad attempt at scrambled - the machine wasn’t working for fried 🤷‍♀️🤷‍♀️🤷‍♀️ Only fruit...

The cafe was very poor. Very little food to choose from and the biscuits and cakes were all out with no covers. The tables outside were dirty and in need of repair, we tried a few different ones but they were all the same. The...

Stopped at Tebay southbound for breakfast. The service in the cafe was poor. The first woman to serve us could not have cared less about the customer experience with a grumpy face and lackadaisical attitude. The manager “Keren” was rude & condescending to her team...

We had previously stopped at a terrible services where I could not find anything decent We then stopped at Tebay and Wendy went above and beyond the call of duty in making us a lovely cup of tea Thank you

Stopped at this services on a coach trip to Scotland so had no choice. Having checked reviews before departure I was not optimistic. Did not eat at the services but had a ice cream which was very tasty. I liked the fact it did replicate...

Coffee americano, tastless and overpriced. Otherwise shop OK resteraunt good. Would not purchase coffee again

Relaxing stop in the sunshine with views of ducklings in the pond & the hills beyond. Despite it being a busy Friday afternoon the queues were not too bad & we got snacks quickly. I didn’t realise that whoever is in charge of Tebay is...

Brilliant Meat at Tebay south, great staff . Bought a pot roast, from there, done in the slow cooker so tender . Very good shop with lovely strawberries and lovely pies of the Deli

Quite busy Saturday at 10 am. Queue for breakfast was OK, but the queue for hot drinks and to pay was very, very slow. Only around 4 people in front of us, but the time to make a simple filter coffee was a complete joke...

Esso M6 tebay south, On my way down to Scotland and stopped to get some snacks and tea and a ice cream in the service station, when walking in looked lovely, very nice lay out picked up some current biscuits while my dad wanted a...

After seeing the services on tv my wife and I were looking forward to a mid afternoon coffee/tea and cake. What a let down!!!! I would not touch any of the cakes were uncovered so anyone could have touched them or breathed over them. Hygiene...

What a very disappointing visit we had this recent, excessively long wait for breakfast baps and coffees, after queuing up at one food area I was told that that particular service area didn’t sell them, although they are on the menu board, i then went...

The restaurant closes at 9pm and we arrived at 7:50pm. We checked out the food and soup then went to order. We ordered soup only to be told it was too late and that had finished. Literally 3 or 4 minutes before the soup container...

Stopped here at 11.45, sandwiches in chillers not even out however on asking a member of staff she did go into to the back and get some for us. Then we waited 20mins in 'quick' kitchen queue to pay. Warm wrap was lovely but food...

Have been here before recently and was not impressed so we thought we would give it one last try but this time on the southbound side on the way home. We looked at the food counter and both saw that the sausages were burnt to...

Once again unable to park with our caravan on the north side due to cars parking in the wagon/ caravan bays . There was plenty of other parking in the car park at the side and back of the service’s that we could see as...

This is the fifth time I have used the disabled toilet facilities northbound in recent times and each time I have had to clean the toilet before use. The cleaning schedule had been completed and the next one was a little overdue. Used toilet paper...

Great butchers with speciality meats such as mutton, goat/kid and offal as well as your regular cuts of beef, lamb, chicken etc - I purchased some mutton and shin beef and it was very good quality and a reasonable price compared to other butchers and...

Appalling. The Chicken Curry pasty has been a true staple of the services for 8 years of my coming here. They have altered the recipe and I was shocked and dismayed to find a mess of distasteful spices and vegetables. It seems that the good...

Very disappointed with our trip here after all the promotion - nowhere near as good as sister station in Gloucester. The place was absolutely mobbed (although it was bank holiday weekend) but service was slow with not enough staff, most things sold out, porridge was...

Stopped for dinner here today. Of all the service station type food places this one promotes itself as serving great fresh food. It did for many years but has been going downhill a bit over the last few visits. Today was the worst yet. We...

Piece of toast with no butter plus one fried egg price £5.50 , pot of tea not available instead glass cup with a teabag. Staff friendly. Have been stopping at Teebay 4 times a year for the past 16 years but not anymore. Just because...

We stopped for breakfast on way to Scotland.We ordered full English breakfast and vegan option with a side of haggis! Delicious and staff were friendly and helpful.

Called here on the way to North Lakes. We had 3 sandwiches egg mayonnaise, tuna, Mediterranean veg,2 soups ,flat white ,cappuccino and americano .Sandwiches were tasty and the view from the restaurant stunning. Overall very good

Nice spot for food on a very wet day. Good choice of food. The shop was really good with a large selection of local produce. Good choice of cheeses. The Gelato was really good. We liked Toast and Honey flavour something different and nice.

Surly service tonight north bound. The lad behind the hot counter seemed completely uninterested in serving tonight. A queue built up whilst he shuffled the trays around. Finally someone appeared from the back and told he to get to it! Not a good experience. The...

A little over priced 2 wraps one with salad and 2 teas £26.90 but we did feel full and they did taste really nice. The disappointment we found was the state of the eating area a bit untidy and neglected.

Found ourselves stranded at Tebay Services (southbound) today, with a motorcycle puncture. We were looked after so well by the staff at the fuel station. Fay and her team did everything they could to assist; tried several tyre repair services for us, offered cups of...

Just used the quick cafe for hot drinks. It was not busy but the table where sugar and stirrers were, looked like it had not been wiped all day the container for used tea bags and stirring sticks was overflowing and the table top was...

Very disappointed this time around. We both had the steak pie and it tasted like a school lunch. And by the time we had ordered coffee and sat down it was a very cold lunch. When I visited before the staff were very helpful, but...

I used to always bob in to Tebay services when in the area for my favourite scotch eggs which used to be around £2.50 which I considered fair enough for the occasional treat. I called in today with a rumbling tummy in anticipation of a...

Choice and quality have really gone downhill. Pretentious. Greasy inedible fish. Jacket potatoes with nice fillings would be a way to go

Cold food,had eggs on toast and bacon which was served on a tea plate, no skimmed milk for latte, staff were quite friendly.

Visited many times but never again. Food uncovered in restaurant & shop, people can sneeze, cough, dust or flies can land on it! Also the breakfast was barely warm. Very disappointed.

After a dismal ecperience at Killington lake services a fortnight ago we thought we’d try Tebay South for our breakfast break. After all, the website looks great and it’s not McDonalds. Bad choice… £5.50 for a small dry roll and 2 small rashers of overcooked...

Visited as we’d seen it on TV and is constantly courted as the best services in uk. I agree with another review which describes it as a farmers market in a service station. Enjoyed walking round (expensive) shop and was more than happy to buy...

Very poor cold Cumberland and tofu breakfasts at over £22 the staff seemed to be not enthusiastic and bored will never buy a breakfast there again.

No trays to put your food on. Food was look warm. I chose the terrine which as not very warm. Drinks only sold as what they want to sell. Not what the public want to drink. Sky high prices for the drinks. I had a...

We always visit tebay service on the M6 on our way to Glasgow As we were early we opted for the vegan breakfast with at £8.95 each is not the cheapest but we knew it was fresh ingredients so don't mind the cost We waited...

I really do wish that all service stations were as quirky and sympathetic to their surroundings as this one is. It is amazing, so many different kind of things available, from toys, books, toiletries, and even a cocktail. This really is unique. We enjoyed a...

Stopped of to grab some supplies and a spot of lunch, firstly the butcher was so rude to me I had to walk away as it was so embarrassing even the lady behind me said he’s very rude, then I went to grab a sandwich...

We had called in at the north bound service station 4 days ago and were impressed with the butchers meat counter and decided to call in yesterday on our return journey, south bound. The meat looked lovely and we started to order a few choice...

Stopped for breakfast en route to Northumberland. Bacon Bap and Bacon and Egg Bap - £5.50 each plus 2 Teas/Teabags at £2.80 each. White Baps cold not warmed or toasted or buttered; whilst bacon was freshly delivered from kitchen to Server, it was cold. Fried...

Really has gone downhill. Overpriced food and of a poor quality. The staff couldn’t care less, cutlery missing, condiments not replenished. I won’t make the effort to stop there next time.

what on earth has happened?! Mum and I often stop here for 'tebay chips and gravy ' which was an indulgent treat for 6.50 each with a cup of tea. The chips used to be a fab wedge type of affair with a triple cooked...

We drove past several other services just to go to Tebay where, in the past, we have been pleased with the offerings. Not this time though. The two people serving at the hot food area simply didn't want to be there. The young male served...

Drove here following a trip in the lakes as we had seen it on the channel 4 programme and we love farm produce. We didn't eat here- but we did visit the shop and grab fuel and a coffee. We bought lovely scotch eggs from...

The best motorway service station I have stopped in. Tasty reasonably priced food and a lovely shop with really good quality (not cheap) produce. Got some cheese and crackers for later which were absolutely worth the money. Fab section you can take a dog in...

Queues at quick food counter & both coffee machines giving black coffee only. Handriers in ladies loo were filthy. These services need to up their game if they’re to keep their reputation.

The food was a limited menu . Very small . Ridiculously overpriced for portion size and quality . Adults are subsidising the £1 meals for children I think ! All of the Tables were very dirty . I appreciate they were busy but with such...

Have been to Tebay before and found it ok. Not worth the hype it gets. This visit was a huge disappointment though. They’ve now installed a kids play area in the restaurant which just creates crowds of parents stood around, shoes everywhere and lots of...

The Food Is Incredible And In General The Place Is Great, Been Several Times And Enjoyed It Always, Thanks Tebay Services !

Very disappointing experience. Extremely busy with long queues for food. Bought sandwiches instead. Area where we ate them had a very dirty floor. In the shop, people with long hair leaning over food and small children touching food. Would not visit again.

This is what all motorway services should be. The food selection is extensive, the quality is divine. I had to keep stopping myself from spending. They even had quality clothes. I found myself trying on beautiful dungarees, which I'd probably need after all the divine...

Called at Tebay Northbound because it used to be good food. Chickpea Tagine with sweet potato wedges was my choice but wanted to swap wedges for chips (I don't like sweet potatoes) In no uncertain terms I was told this was not possible, on principle...

What a disappointment. Stopped for breakfast following recommendation. Breakfast was cold, overcooked, toast was burnt and the whole thing outrageously overpriced. Will use McDonalds next time, at least you get what you pay for.

Parking for caravans is so far away from the shop/cafe, negotiating dangerous car park and road to get there with kids was not good. Food so disappointing, stale cakes, not a great choice of hot food. I can’t believe the difference between this and the...

From the quality of food to the presentation and dishes on offer this place is not just a motorway service area. They have a very good hotel too that’s situated away from the traffic noise and is within a nature reserve, I have stayed a...

Today I had the misfortune to visit Teebay for breakfast. I had been there many times, usually an experience I'd look forward to, something to make the hell of the M6 bearable, but not today. Actually, my last dreakfast visit wasn't much to shout about...but...

We stopped on the northbound side on our way to complete the NC500, was very busy, due to us having our 4 legged friend we decided on the takeaway option, only downside was no sausage rolls and only chicken pies, think they need to stock...

We visited the Southbound services on our way home from Scotland. Unfortunately I was on crutches having torn knee ligaments and was in agony. I needed to get some paracetamol and asked Jesica on the tills if they sold them, Jesica seeing my mobility problems...

Stopped at Tebay Northbound and Southbound going to and from Scotland for the weekend. Been stopping here for years. This weekend's visits were the worst I've experienced Tebay, at a time when it definitely wasn't at the busiest I've seen it. Going Northbound on the...

Southbound side was great, very friendly staff and a good breakfast. Stopped in by the northbound side on my way home. Time was 11:20am on 31/3/23 this was the opposite. when we arrived the lunch menus were on display, so I asked if the lunch...

One of the better services on M6. Sausage rolls are wonderful. Nice flaky pastry...not too thick but packed with meat. Quite a filler. various pies also delicious and filling. Prices were average for motorway services, but disappointed that their shop didn't sell the same sausage...

We paid £18 for 2 very average greasy bacon sandwiches and small coffees. Looking round the shop the prices were extraordinary and frankly we cannot see why anyone would buy anything here. Very disappointing and one to be avoided at all costs.