Tap Room in Cotswold

Lovely cooked breakfast, just needed to be a little warmer.

We had our anniversary dinner at the atrium, and it left us underwhelmed. We had a taxi booked to take us to the hotel but they arrived late to collect us, it was completely out of our control. Out of courtesy, we called ahead to say we would be 10-15 mins late, to which the receptionist replied we would probably miss our first couple of courses. For starters, the timing of that doesn't work out, but equally, it sets the tone for how this hotel treats its customers. We objected and talked to a manager who said they'd do the best to accommodate us being 10 mins late. Jeez, thanks. The kitchen must be so overworked we're grateful. We arrived and the receptionist asked if she could take our coats, it wasn't until the end of dinner when I went to the loo I saw that our coats hadn't been put away safely they were just put on a peg in the main thoroughfare. Had I known that I'd have kept it safely with me. We went to the atrium dining room to see 6 inward facing tables. We were the 5th to be seated. The room itself has very corporate decor, a few flipcharts and red marker pens wouldn't have looked out of place. The wine list is small and tops at £120 a bottle, unless there was another list we were unaware of. Our white burgundy was served in red wine glasses. We noticed that the folks at the next table had their white in white wine glasses. The 6th table of guests arrived and then food service started. For each course several wait staff queued up with dishes for all tables and then the one waiter that was allowed to interact with customers deposited them on the tables and then stood at the front of the class, I mean dining room, and announced to us all what the dishes were. A few courses in I found this batch processing of dinner to be tiresome as we had to wait for others to get their food, have swapped dishes explained privately and then he would address the room before we could eat - meaning our food was getting cold. The pace of dinner was therefore dependent on the slowest diner before the plates were cleared and the next course could begin. If someone went to the loo the service didn't wait and the food was delivered and announced without them - always hallmarks of high end dining. Cutlery wasn't laid it was plonked on the table for diners to set themselves. Any requests of the waiter were met with comments of why he was busy and we had to wait. When people part with their hard earned cash they want to feel special and appreciated. Tone is usually set at the top, which is where the inflexibility and batch approach to dinner must come from. I dont particularly like being shunted through a dinner experience en masse. Its a shame as the service detracted from the food, which was good but not special enough that I should be expected to experience it like a coach load of punters. My sympathies to the chef, i can only imagine the hardship that it is to cater for 12 covers in an entire evening, When dining out, you always remember how the place made you feel, and lord of the mayor's left us feeling meh. Maybe communal dining for £450 a pop just isn't for us.

Fantastic! Read all the reviews regarding the breakfast, but come here for dinner, you won’t be disappointed!

Stopped in for a late lunch today and what a lovely find! The food was absolutely delicious and the staff were really friendly and accommodating. Will definitely be visiting again.

Very disappointing. Was a special birthday treat and the meal was awful and the staff didn’t care Steak chewy most got spat out. Pork crackling tasteless and hard , chicken and chips … just that and not worth the money Very very disappointed