Tap On The Line in Richmond upon Thames

£12 for a Tesco quality sandwich and chips? The chips were nice but the sandwich was supermarket bread with a runny filling that claimed to be hot smoked salmon and cream cheese. No salad, no garnish, no attempt at presentation. Service was pleasant and it’s an attractive venue but… won’t go back. Wine was expensive too. Since posting this review, the manager invited us back for a complimentary lunch. They had taken note of the comments, made changes and taken the disappointing sandwiches off the menu. We had a very nice lunch with lovely service and it was great to see how swiftly and positively the management had reacted.

Nice atmosphere, quirky little pub with nice drinks and outdoor seating.

Lovely pint of Pride, good service and a cozy beer garden. Great location too.

Great pub for a drink , friendly staff definitely recommend.

Best ever puppy friendly pub.. good quantity of food ...

Great location to meet after work and have drinks.

We stopped here for lunch and then again before getting the train back haha, (we went to visit Kew Gardens) it’s literally a-joined to the Kew Gardens station (I think an old part of it to be fair). Hence, the tap on the line haha. Food was very good and reasonable price for the area. Staff very friendly. Would recommend.

Jack was a great server. Excellent chicken roast in a scenic venue. Right next to Kew gardens station

My local. Lovely beer, friends and team. Well led by Toby

Nice meaty pigs in blankets but the staff passive aggressively kicked us out for no reason

I had the nut roast, which was okay. More like a casserole imho. My husband had the lamb, which he really enjoyed. He also enjoyed the cask ale. As an American being told that tipping was optional (I prefer to tip) I was surprised to find out that a 'service charge' was added to our bill. It's my understanding that if compulsory, we should have been told about it before we ordered. And if discretionary, I had the option to decline. Not sure which it was. I only found out about it when I asked if I could add a tip. I've only come across this once before and the bill clearly stated it was optional with a choice as to the amounts.

Great place next to Tube with pub and restaurant dining. Really pleasant place. Worth the stop.

Always friendly efficient staff

Everything they had on the menu was not available,then you order 3 fishes and a burger with chips,3 beers and a coke to be changed a hundred quid?! No way I m going there again!

Turned away at 20.40, for a meal whilst 8 months pregnant. Kitchen closes at 9. Poor and lazy service. Great Britain!

Went to Kew Gardens, London's hidden gem! London's only Tap on a tube platform, has 2 access but most accessible to all. Highly recommend, include it you your itinerary when travelling down at Kews. Maybe even a dinner after a visit from the Botanical Gardens! I'll be back, Tap on the Line!

Pleasant café/restaurant at the entrance to the metro station. Nice interior design and pleasant terrace. The welcome during our visit was not the most pleasant.

Expensive and an awful Guinness

Nice little pub adjacent to Kew Gardens train station

I heard about this place many times over the years, so I definitely made time to visit whilst staying in London, there is a food menu but its small so don't let that put you off as it is worth it, there is also a kids menu, my sister who is 30 plus had the kids fish and chips that I thought was big for a kids portion, also you can watch tube trains pass whilst at your table

Great pub, highly recommend. Right next to Kew Gardens station. Very convenient!

Popped in for a drink with friends. Good pub with nice outside space did seem like it's on the platform as so close to the railway quite a talking point

Great breakfast here on the way to Kew Gardens.

Great spot after work good pints friendly staff

We were in need of cold refreshment following our six-hour walk around Kew Gardens. There was only Peroni available as bottled beer inside the Gardens so my husband needed something better...and British! We made a beeline for The Tap on the Line being the first one in a direct line between Victoria Gate and the train station. It was busy out in the Courtyard being a nice day so we sat inside and enjoyed drinks while giving our aching feet a rest! Loved the little historic elements around the interior which was originally part of the station building and belonged to the L&SWR (London and Southwestern Railway) which was absorbed into the Southern Railway in 1923. Lovely old tiles and memorabilia are a feast for the eyes including the large old clock about the bar. A great place to pop into just to get a feel for the ambience. I loved the decorative wrought iron works on the station platform and on the courtyard side. Gorgeous designs and I hope this is preserved forever!

Wonderful Sunday roast, just a pity the atmosphere is spoilt by smokers who aren’t even customers!

Really nice bar in the old station building at Kew Gardens tube/overground station. Nice ambience inside, with a pleasant outdoor seating area to watch the world go by in nice weather. Good selection of beers and attentive friendly service. Also had a very good Sunday roast lunch there.

After a long day at Kew we wanted some good pub fare before the journey home. The establishment didn’t disappoint. Arrived without a booking on a warm Saturday evening. Despite the pub being relatively busy they fitted us in. We both opted for burgers which were good. Accompanying triple cooked chips were fantastic. Due to its location you’re also able to see when your train is due without leaving the surroundings of the pub. Friendly staff with appropriate time between food courses. Well worth checking it out if you’re looking for similar things to us.

Went to this restaurant a week ago. Ordered a fish and chips and I ate so little that I asked for it to be take away. The waitress said sure but then at the end when I asked for it she pretended she never heard it. She did not do anything about it I felt so offended and mislead. It is so disrespectful to lie I would have appreciated honest response like I forgot or sorry instead of pretending that she never heard me in the first place. The restaurant has not got back to me with my complaint yet bad customer services with rude waitress.

Lovely atmosphere, great place to hang out and enjoy a nice relaxing drink.

What a fabulous pub! Once part of the station, it was converted into this fabulous pub. Very traditional and staff were fabulous! Food very good, as was the service!

For me, it's the best place to eat in the World.

Sunday Roast on the pricey side but very tasty. Recommend booking for conservatory seating.

Called in to this pub for an early lunch on our return train journey. Beer was excellent. We shared the charcuterie board which was well presented. Sat outside in pleasant courtyard garden. Staff were friendly and professional.

A lovely little pub which always seems to be busy with people coming and going from Kew Gardens. The view out onto the underground platform is very unique. The service is friendly and attentive, and it has a decent selection of beers and good food, but it is quite expensive (£18 for a burger and chips). The seating area in the bar is limited as they reserve most tables for food service, so expect to stand up if you're only going for a drink.

Cozy pub with well kept beer. Definitely worth stopping at if visiting Kew Gardens

bobby served us and was amazing!! we loved our experience would come back 10/10

Lovely pub for a drink outside, quick service, friendly staff. Toilets disgusting, women's smelt of sick and they were dirty. Can't comment on food, as didn't order any.

We are coming here 3 to 4 times a week, convenient place on our way home from work. Just ordered some bar snacks and paid £7 or more for 4 hallumi fries. They do taste nice, but 4??? Come on! Go down the road to The Botanist and you get way more for less money! 2 or 3 times more!! The staff is always lovely and know what we drink always, no argue there! We will keep coming back but you gotta do something about that! Chunky chips are nice but please do something with the rest of the bar snacks! We will come back but definitely not ordering food again.

If you want a relaxing pint before getting the train this is the place

Nice place, with view of platform, food great!

Wow. What a great pub/place/bar/restaurant. It's so well run, and the staff were the very peak of friendliness and helpful - with a smile and a SOH. The food was hot and freshly prepared. The beer was excellent, and what a strange experience to sit and have a pint with tube trains rolling silently by! Will definitely return. Special thanks to the waiting staff - extremely professional.

Our somewhat “local” pub, staff are always friendly, food on Sundays is really good as far as pub food goes! I love it there around Christmas

Nice pub this. Quite crowded but it was the Grand National.

Very handy for Kew Gardens railway station. Good range of Fullers Ales. Gets busy so come early.

A bird pooed in my drink and they made me a new one. Top marks. Also lovely pub.

Pub at Kew Gardens tube station. Quaint.

I visited this pub on a busy Sunday in March 2024 for lunch as part of a large group. This pub had exceptionally good service and even accommodated the cutting of our birthday cake. The food arrived quite quickly and was tasty. There are plenty of vegetarian options to try and potentially a number of dishes can accommodate vegans but I suggest you warn the staff in advance of your dietary restrictions. The pub advised us that the fish and chips fish had run out however I was not surprised as it was a busy day. I strongly suggest also that you book in advance as this will help the pub allocate and area for you and serve you better. The experience of paying the bill was also flawless and did not have to wait. Overall I strongly recommend this pub and would complement well a visit yo Kew Gardens nearby. It also is situated in a very good location adjacent to the tube/ overground station so good if visiting with a family and want to get to the train immediately after the kids eat.

We enjoyed a family gathering with wonderful food (best fish and chips!), great atmosphere and absolutely wonderful staff! They want you to have a great time! Dankeschön!!

First time experience in tap on the line and I enjoyed

Great staff.Good food.Dog friendly.Great location.We went for Mothers Day and we were not disappointed.Free gifts were a lovely touch.Staff were really great.Good pub.I recommend.

Great breakfast and really helpful with my allergies and intolerances. Lovely and friendly. Will come again.

Good Spot for a Stop. This place is super conveniently located if you are in Kew or visiting the gardens. It’s also one of the only pubs with a direct view to the local train station. We had the chicken and the burger. Both portions were decent and the food was tasty. The real draw of this place however is the atmosphere. It’s a beautiful little pub located in a special little nook in Kew. Definitely recommend if you are in the area.

Interesting and delicious dishes, perfect service, nice location!

Disappointing as it’s a great location. Poor service, food and drink. Overpriced for the quality/quantity. Could do with a deep clean.

Great little pub, right on the station platform. Funky artwork decorating the venue. Had a sunday roast here and was thoroughly impressed

LOVED IT. Super cool unique place

The only station pub in London. Great position and interior. Food was good although a bit pricey. Friendly barman. Worth a visit having spent the day at Kew Gardens.

Took 10 minutes to pour a pint then met by another member of staff to to which questions my look of amazement hence took refund and will never be coming here again. Be warned.

Only visited this lovely pub during the day. Lots of people eating so the food must be good. Friendly staff.

Popped in for lunch after going to Kew Archives. I had sweet potato curry. It was absolutely gorgeous.

We had a lovely sharing platter and some chips. More than enough for 2 and good value.

Had a lovely dinner here just before an evening trip to Kew Gardens. Very friendly helpful staff that found us a table even though we hadn't booked. Lovely food that was way nicer than the beige food you often find in pubs. Lovely atmosphere and a pretty pub too. Will definitely visit again when in the area.

Had a lovely meal with wine here. Friendly and helpful staff who found us a table even though we didn't book. Food was lovely and fresh and not the beige food you find in a lot of pubs. I had the Sri Lankan sweet potato & green bean curry. It was delicious and well spiced. The crumble was very good with a crunchy top and not too sweet either. Atmosphere was great, and it's a very pretty pub too. Will definitely return when I'm in the area.

Nice local pub, Fullers beers but the food never fails to disappoint. It’s ok, but not great -like a Fullers pub.

Nice environment, interesting decor. Slow service when we visited. Table service, but we had to repeat the drinks order after no drinks arrived after 20 minutes.

The service was absolutely 1st class with ordering drinks to ordering the food. Didn't have to wait long for drinks & as soon as we ordered the food come right on time. The waitress was 1st class...

Very nice local pub to try! Went there before heading to Kew Gardens and absolutely loved it.

We popped in here several times for drinks while visiting Kew. What a great little pub - the weather was great during our visit, so we enjoyed sitting in the outdoor area. We found the staff friendly and polite when purchasing our drinks and they were good at clearing empty glasses off the table. We didn't eat here, but we would have if we'd been here longer.

Visited for a Christmas family meet up/ lunch and a couple of drinks before heading to Kew Gardens. The food was delicious. The staff were very accommodating for our larger group whilst also having a much larger group in to. Loved the setting. Would definitely recommend

Dropped in for a drink just before 9pm on the 27th of Dec. Understandable that there were reduced hours due to the festive season, however theses weren’t displayed. We brought our drinks, however our server didn’t notify us that it was last orders or that they’d be kicking us out of the pub by 21.20. We were told several times across a 20 minute period that the pub would be closing, asked to change glasses etc. The tone of the staff was short and unapologetic. The staff even got into an argument with a women who was unhappy about them letting her buy a bottle of wine just before last orders and not being clear about the closing time (which I felt was fair enough from the women’s side). They laughed at her and argued back. Such a shame to have this experience because the pub is in a lovely setting.

Not a good day? Don't want to serve? Effect of brexit? "All booked" but when we returned to the station after having lunch elsewhere, still half of the tables set with no one. No show? Too bad for everyone.

Very loud musician and could not hear ourselves talk and very abusive friends of the musician avoid amazing manager did nothing

Great night down at tap on the line tonight. The live music was awesome need to bring him back brilliant

We were having the most lovely evening but there was extremely rude and loud live music. We only asked politely to turn the music down so we could hear each other but the singer and his family were rude and it forced most of the restaurant out. Disappointed, we’ve been a few times and previously loved it.

The Tap on the Line in Kew is a festive delight, especially at Christmas. With its unique location on Kew Gardens Station platform, it offers a cozy, welcoming atmosphere. Friendly patrons add to the charm, creating an inviting space for both locals and visitors. It's the perfect spot for experiencing the warmth and joy of the holiday season. A must-visit for anyone seeking a truly special pub experience.

I took a party of 40 friends and colleagues to the Tap on the Line for a Christmas Dinner excellent meal, lovely staff and brilliant location 👏

Can be a busy place. Service is good, great selection of beers, wines and spirits. But. The toilets stink, have done for years.

Lovely place where I could enjoy a really nice fish and chips! Even with my allergies. Thx for the service!

Beautiful place. Very quaint. Excellent to hang out.

Wow what a great traditional pub! Brilliant attentive staff and fabulous food. We were 6 friends having dinner after visited Kew Gardens.

KARENS DINER would probably be more polite to you than the staff here! The customer service is awful, rude staff who do not give a monkeys that someone else's table was so broke next to us that they sat down it tipped and red wine all over my friends white top! I asked them to put a reserved sign on it because my friends clothes are ruined to stop it happening to aomeone else.... some blonde woman with glasses said .... And what! Rude rude. Pretty place but Avoid avoid avoid. No care no acknowledgement

A nice airy pub with good beer selection

This is a convenient place to eat if you are on your way to visit Kew Gardens. It is by the Kew Station and easy walking distance to the gardens. We had lunch here before visiting the gardens. It serves typical pub food in a nice setting.

Friendly pub conveniently located on the tube stations platform. Good pub grub.

The food and the service are both amazing. Excellent choice

Such a nice and friendly place for a drink! Had the best time after a tiring day at the Kew gardens. The French fries were crispy even after 3 pints of beer! Loved it ♥️

Great location with good atmosphere. Slightly pricey on beers 🍻

Beautiful place for an evening pint.

We wanted to try a local pub while staying in Kew Gardens so turned up on a Thursday night with no booking 😬 The staff were lovely and fitted us in at a lovely table and looked after us brilliantly all night. My partner had a beautiful gnocchi and I had a great steak pie. Nothing was too much trouble and everyone was smiling. There was live music and a great atmosphere with all types of people dining or just catching up, couples, families, and groups of friends… Would definitely recommend ☺️

A lovely pub that’s easy to get to as it’s right at the entrance to Kew Station. The staff were very friendly and accommodating. The food was amazing, we had a beef and a pork roast and both were delicious. We stayed to watch the Rugby and the staff ensured there was a good table available for us. I would highly recommend the Tap if you are in the area.

A great location and such a pretty setting. Good selection of drinks, tasty food, and wonderful staff. Would definitely stop here again!

Managed to get a table walking in on a Sunday. Really convenient walking distance from Kew Gardens. Staff were friendly and food arrived pretty quickly. The steak and ale pie was really good, as was the mash. My partner really enjoyed her vegetarian roast too. Atmosphere is lovely, something quite nice about being able to watch the trains going past while eating.

A really nice pub. We visited here after Kew Gardens for food. The atmosphere/decor was nice. I like being so close to the platform, a bonus for people watchers! The service is very good and the staff are friendly. We ordered the fish and chips and a shandy. Everything was very delicious and well cooked. The portion was also very good. There is also a good range of drinks. The food is more gastro pub but still has traditional options as well. Worth a visit! :)

Beautiful high ceilings, windows and features. Good food and atmosphere, with nice service too. Ideal.

Pie of the day was great, looked like a pretty pub.

Great experience, food and service excellent. Thank you!

Lovely railway pub in the heart of Kew. Good place to stop for an ale while the family explore the small, chi-chi shops nearby.

NOT FRIENDLY. Certainly not recommended. Terrible planning. After a day at Kew Gardens our party of 4 decided to have a pint or two before the train home. What a complete waste of time it was. The bar area was packed with no seating left but the restaurant, which takes up most of the floor area, was absolutely empty. Basically nowhere to sit for a drink yet all the restaurant tables empty.. Would they let us sit at the empty tables? NO. Obviously don’t care about the needs of the elderly and don’t want the custom.

A full bar with no seating. And yet a restaurant area that took up most of the establishment, completely empty. Could we sit there ? No! Flatly refused, despite having elderly and infirm guests with us. Zero help and zero customer service. If it's a "Tap" room, why have a massive restaurant with no diners and everyone cramped into a tiny bar space ? Not recommended