Taco Bell in Southampton

Wait times are abysmal 🤣 Avoid this place at all costs 😆

Despite the Taco Bell website telling me otherwise, I was told they have no vegan options. Obviously this isn't a problem for most and I'm sure it is fine otherwise, but to be told they have no options at all, even chips or fries was a real surprise!

Staff trying really hard but 30+ wait for a take away order. They need more staff

Terrible experience. Eventually walked out without food arriving. A previous customer had indicated they had been waiting 45 minutes Just didn't have the time, so gave up. And i all honesty it was a quiet period. Watching the two staff was painful. But TBF its not the local staff, the problems rest with the so-called management. Where i do take exception with the local staff is; they were clearly doctoring the speed of response kpi. My order was supposedly ready for collection after 3 minutes, and taken off the board shortly afterwards. As i say terrible experience, terrible company. Needless to say i haven't had my money back for a meal i never received.

took ages whilst fulfilling multiple deliveroo orders. priorities clearly in the right place !

Would give 0 stars if possible. Slow service, food comes cold and they miss off half of your order. Terrible attitude of staff and dirty tables. Seemed unfazed a customer was smoking at a table while eating their food.

I dont go here often but when I do, the food is ok for the price. Something I have noticed every time I was here is that the drink machine is not properly cleaned as you can see in the photo taken on 12/04/2025. Another thing that annoys me (personal opinion so no idea if its standard practice) is that the staff never uses the machines properly. You have a screen that has 2 categories (in progress / ready) which are never used. Every time I order, the ordee is instantly clicked ready and then gone. Please educate staff on cleaning procedures. Bonus points if they starting using the order status screen correctly. Shown in photo is the dispenser for one of the drinks which has a build up of dirt/limescale or whatever that shouldnt be there.

my order was never delivered i had to order again leaving me £30 short

A decent quantity of Mexican fast food. The options are alright, but with inflation the prices versus the quantity can feel cheap. They provide different sauces with different levels of spice ranging from Mild to Extreme. Communication with staff can be excruciatingly difficult. They often talk too quiet and do not understand advanced requests. Be careful if you have a diet restriction.

Nice food amazing services please visit shop try there food

Just walked in to ask for the toilet it was already shut though and they gave me a bag of free food ❤️🙏🏼

i had been wanting to try Taco Bell for quite a while, and since there isn't one nearby to where i live, i had to wait until we travelled and ended up nearby one. unfortunately, i didn't even end up trying the food because of how much i disliked the atmosphere from the get-go of this place. there was merely 2 workers, one in between serving people on the till and then hopping back onto making food (without a glove change or washing his hands), and another in the background doing fries/nachos. overall, this was a massive disappointment, and paired with the fact that the restaurant itself was quite rundown and old, we decided to leave and give it a miss. maybe if i'd have stayed and given it a go, i would've been blown away by the food, but according to a lot of the reviews, and what my partner himself said, the food is just "alright" and nothing worth writing home about.

Nice guy at the counter (Dhaval)

Very disappointed very bad service👎

Hi management, hope you are doing well. Just want to let you know your staff is very rude and unexperieced. They don’t know how to talk with customers. I hope you guys take it serious. Thank you.

hi, i had a very bad experience there. The staff is very rude even they don't know who to take orders from customers specially the guy who stand on the tills. i hope you guys take it seriou and take action on it. Thank you🙏

Too much bad behaviour of the staff

Dhaval, Vishal and Prashant give very nice .They took very cleverly and explain everything about food .Great service ,appreciated

forgot about our order when it was already made! we was waiting about 20 mins for 2 things. luckily still hot but we was waiting for ages seems they’re more fussed about deliveries than actual sitting in customers😡

Served by Mohammad very polite and helpful

person on tills was useless. didn’t listen and unable to fulfill basic request causing possible allergies and a trip to hospital for us

cinnamon twists tasted like chemicals

I got the wrong items delivered and it was Luke warm to cold

In the order of cravings meals for 3 missing 3x portion of fries with nacho cheese. If you can't handle large orders then don't accept them at all. Shame.

I have never visited a Taco Bell before and unfortunately won't again. Food was barely warm, my husband ate his chicken tacos but my beef burritos were bland and tasteless and the fries soggy after being smothered in piles of melted artificial cheese slices. I could nt eat either. Disappointed but at least it was cheap.

Driver accepted the order over 2 hours until actually getting to the restaurant so our food was cold there was also items missing the food wasn’t delivered until 22:00

Went today, staff super busy and positive, bit gutted though as I'm missing chips, and they got my order wrong, they gave me the wrong burrito, wanted two of the naked chicken ones and got two lots of some other one, frustrating to be honest. went in another time today and good service, good food and no issues with my order, think it's just hit and miss when it's busy, it wasn't busy today 5 stars when not busy

actuallt banging will order again

Went here and placed an order for takeout. The staff was friendly and prepared the food quite quickly. We had a large-ish order, and they had it out within a few minutes. Easily found the sauce and napkins. (Some locations have it behind the counter). Bit of a semi-unpleasant area and a long string of youth walked in loudly to take up in the corner. We weren't eating there anyway at least. Overall, fantastic service and food! We'll definitely be back if in the area.

staff are so miserable and unwelcoming and the place is always such a mess. the service is so slow compared to other taco bells i’ve been to because there’s usually about 2 people cooking 7 different orders, probably decent if you order online but this place sucks to eat in and order at🤷🏻‍♀️

My son loves Taco Bell , and the food is so tasty 😋

Food always good but every single time we visit the whole restaurant is an absolute mess. Makes us feel so uncomfortable eating in there when then tables are always covered in dirt!!

Food was stone cold. Missing food items, all sauces spilled. Crunchy tacos were not crunchy and were extremely soggy. Not happy with my order and won’t be ordering again.

Good food poisoning, nasty muck is served up here, ignore this place

Food was cold and portion size awful for the amount you pay!

Cold and missing a lot of items

The cripsychicken was absolutely Amazing .p

Friendly staff . Clean restaurant. Fries were really good .

Hands down, some of the best food I've had recently! The freshness of the ingredients and the unique flavors in the volcano burrito were unforgettable.

Great spot for a quick and tasty meal! The service was fast, and the staff was friendly. The Crunchwrap Supreme was delicious, and everything was fresh. Clean restaurant and good prices. Definitely coming back!

Always fresh and hot when I come here. Service is great and had no problems so far 👍

I ordered the crunchwrap meal. I'm allergic to nuts which I told the woman behind the counter about. She was quite proactive in explaining which things on the menu had nuts in. There's also an allergen menu Unfortunately, the crunchwrap fell to bits in the bag. Eating it was pretty messy. The chips were nice though

I had a great experience at this place. The staff were friendly, and my order was ready quickly. The food was fresh and tasty. I especially loved the tacos and the nachos. The place was clean and had a nice vibe too. I’ll definitely be back soon!

Great, fast service. The employees were really friendly and the food slapped

One of the best food option to go to. Decent atmosphere and friendly staff to lean on if your are visiting the store first time. Go to option with great food.

I’m a regular here. Love the food and the quality of service. Staff are always great, highly recommend!

Great customer service, friendly staff and tasty food

Everything was excellent. Very kind staff and the food was amazing.

Been there several times with family we love it 😊 staff are so helpful and friendly ,,food is amazing as always fresh and tasty

Service was amazing.Quick, correct order called back and given with a smile and over the top proffesionalism.My food was served fresh and hot, very delicious tacos .I will definitely come back again.

I am a regular customer, great service highly reccomended

I loved it, the food was warm and tasty!

Was really good experience and the food was really fast to arrive

Food was terrible. Cold and tasteless. Won’t be ordering form there again.

My food was cold when it arrived and my delivery time kept on getting later and later not very happy

Al the chicken is missing (3 of them)

There was no names on the wrapper so we didn’t know who was who’s maybe it would be easier if you would do it individually wrapped the meals as I order 5 meals

Food was still warm when delivered

We had to wait for an extra 15 minutes after the time we chose, and the food still came out lukewarm. I chose this specific time as I needed to be somewhere for 6:30pm, and I’m now very late.

Items missing , very blanned tasteless

Delivered promptly and the foot was hot and delicious!

Delivery was perfect!! Very polite. Food not quite as ordered but acceptable.

The coldest I have ever received any food. Awful! And for a fact there will be no refund it shouldn't be allowed

Tacos were lovely will b ordering again

this place doesn’t stand-up to the taco bell standards. Needs a serious management shuffle. Quite often than not, I have received wrong items in my takeaway. Fries are usually wilted when eating at the store.

I ordered 3 hours before for delivery for 5.30pm. It arrived 35 minutes later and was cold. Everything had to be reheated.

Took two hours for the food to arrive, it was freezing by the time it got here. I called the restaurant and hour in and they said the food had been sitting there for 15 minutes already, and we didn't get the food for another hour.

Food always takes ages but they tick it off on screen leaving people to not know where food is actually done. Staff always look like they hate their jobs and would rather be anywhere else. And store is always dirty and messy. Which is all a real shame because the food is always really good in my opinion

every time I order chicken they give me beef?!??

First time trying Taco Bell, what a disappointment. Firstly Uber driver lied that food would be delivered safe and warm with his heated seat Prius (his bio) but rocks up on a moped eventually. Food cold, greasy and barely any filling in taco which dissolved in the bag with grease absorption. Oh well, live and learn, what a load of rubbish.

Toilet are unbelievable dirty and the store unhygienic, it smells of BO though out the store, they also keep finishing orders on the to make there numbers look good so we couldn't tell when are food would be ready

I got food poisoning from their burrito. The staff were rude and the restaurant is always so messy

Took almost 2 hours to arrive from when I ordered (my order was very minimal and simple too) and the food was stone cold when it arrived

Very slow service. With only one family infront of us while waiting for our order, it took nearly 25mins for our 2 meals. By the time we got our food and eaten the queue of customers waiting for food/ delivery drivers waiting for orders was out of control. My wrap had barely anything in it (a few strands of lettuce, sauce and the chicken) but no tomato or cheddar cheese as advertised. As others have noted, this place is a joke- I do not recommend as a ‘quick bite to eat’ as we expected

Over two hours I waited, phoned and was told to cancel if unhappy which I tried and then called me to say they were delivering. Food was cold, never again, awful service

The food was messy , there wasn’t enough sauce or cheese at all on the nachos , I couldn’t even eat my taco properly because it fell apart instantly as i opened it and the lettuce was barley there

AWFUL AWFUL AWFUL DO NOT ORDER FOOD OR GO THERE! Ordered on Uber and wrong order came. Rang them - phone was put down. Didn't bring the right order... How they can operate is beyond me...

bits missing. cold taco. missing tomato. missing sourcream. no quality in care.

worst eating experience ever :( food tastes blend, hot sauce is super sour. taco crumbles away as you eat it, couldn’t hear my number since music was loud and number wasn’t correctly pronounced

The food is okay but the staffs are rude. One of the smallest food serving that we've had in the UK. The tables and chairs are also not clean too. We were asking politely if we can use the toilets but they just ignored us.

Got the wrong drink and food was cold

Our food never came. The driver brought the wrong food. Enough for 2 people. We are a family of four. He assured us that our meal would be delivered soon. After an hour I called Taco Bell. They said that the food was sat in the restaurant, ready for us to collect it. They said there was no option to deliver. We were unable to do this. It is our son’s birthday and he was devastated. I will never order through you again.

Slow service, filthy tables, tasteless food. The fries were ok. Really disappointing.

Food was cold and drink was different

short wait, friendly delivery guy, nice food

Some food wasn’t cooked well and several items missing phoned to get items sent out and got told no go through just eat

Time kept changing took 20 minutes for food to be prepared

no drink which should was included in meal deal

Friendly staff, good food, love Tacos

Late 3 hours, thought the order isn’t coming, the food was cold I want a refund I am not impressed

Did not resolve missing items issue! Barely able to communicate!

Had to get visiting a Taco Bell out of my system! I didn't set any expectations to avoid disappointment, but generally I thought it was okay! I felt it was pretty good value compared to other fast food alternatives nowadays, but there's definitely room for improvement. The tacos were a little lacking in quantity of meat, but what was there was good temperature and very tasty. Some people aren't a fan, but frankly I love nacho cheese and the sauce was well worth paying a little extra for. Overall it was good value and worth visiting at least once, but don't expect a large meal with restaurant quantity of ingredients.

my food was just about warm and one of my barritos was soggy and not even toasted

Amazing service and amazing food

Great food. Friendly staff and good amenities.

Food came cold. However, delivery driver did not bother to ask me about code. I was lucky it was my order, but someone else might not be. Your competitor Uber eats Always ask for code before they hand in order. This guy didnt even bother to ask for name. He just saw someone coming down and would probably give it to anyone. Also food came damaged.

there was no beef in the nachos, covered in beans and too salty

Order did not arrive at all even though it said it arrived.

This place was advertised as being open until midnight (both online and on the door). Arrived at 10:30pm, entered through the very-much unlocked door, and was told they were closed. When I pointed out their own opening times to them, the staff member fumbled over their words and went "um... we have an issue with our till... we can't take orders". First of all, why didn't they lead with that? Secondly, if there genuinely was an issue that would warrant an early closure, then why not lock the door and put a sign up as anyone with common sense would? But given how this claim came across like a blatant afterthought, coupled with other members of staff visibly giggling in my direction when they said it, I can confidently say this was total rubbish. Clearly the rude, lazy, inconsiderate staff here were just making this up because they fancied going home early! Formal complaint already filed. (Reading some of these other reviews, this restaurant clearly needs sorting out ASAP) EDIT: After waiting nearly 3 weeks for a reply to my complaint from head office, I sent a follow-up. I was informed by them that the restaurant claimed they had called me and already resolved the complaint. They hadn't contacted me at all, they were lying through their teeth to try and get out of this! Whoever is running this restaurant is clearly overdue for some disciplinary action!

I was only given a crunch wrap and not my sauce or other taco. My crunch wrap itself had barely any meat and was tasteless