Taco Bell in Southampton

I ordered 3 hours before for delivery for 5.30pm. It arrived 35 minutes later and was cold. Everything had to be reheated.

Took two hours for the food to arrive, it was freezing by the time it got here. I called the restaurant and hour in and they said the food had been sitting there for 15 minutes already, and we didn't get the food for another hour.

Toilet are unbelievable dirty and the store unhygienic, it smells of BO though out the store, they also keep finishing orders on the to make there numbers look good so we couldn't tell when are food would be ready

I got food poisoning from their burrito. The staff were rude and the restaurant is always so messy

Took almost 2 hours to arrive from when I ordered (my order was very minimal and simple too) and the food was stone cold when it arrived

Very slow service. With only one family infront of us while waiting for our order, it took nearly 25mins for our 2 meals. By the time we got our food and eaten the queue of customers waiting for food/ delivery drivers waiting for orders was out of control. My wrap had barely anything in it (a few strands of lettuce, sauce and the chicken) but no tomato or cheddar cheese as advertised. As others have noted, this place is a joke- I do not recommend as a ‘quick bite to eat’ as we expected

Over two hours I waited, phoned and was told to cancel if unhappy which I tried and then called me to say they were delivering. Food was cold, never again, awful service

The food was messy , there wasn’t enough sauce or cheese at all on the nachos , I couldn’t even eat my taco properly because it fell apart instantly as i opened it and the lettuce was barley there

AWFUL AWFUL AWFUL DO NOT ORDER FOOD OR GO THERE! Ordered on Uber and wrong order came. Rang them - phone was put down. Didn't bring the right order... How they can operate is beyond me...

bits missing. cold taco. missing tomato. missing sourcream. no quality in care.

worst eating experience ever :( food tastes blend, hot sauce is super sour. taco crumbles away as you eat it, couldn’t hear my number since music was loud and number wasn’t correctly pronounced

The food is okay but the staffs are rude. One of the smallest food serving that we've had in the UK. The tables and chairs are also not clean too. We were asking politely if we can use the toilets but they just ignored us.

Our food never came. The driver brought the wrong food. Enough for 2 people. We are a family of four. He assured us that our meal would be delivered soon. After an hour I called Taco Bell. They said that the food was sat in the restaurant, ready for us to collect it. They said there was no option to deliver. We were unable to do this. It is our son’s birthday and he was devastated. I will never order through you again.

Got the wrong drink and food was cold

Slow service, filthy tables, tasteless food. The fries were ok. Really disappointing.

Food was cold and drink was different

short wait, friendly delivery guy, nice food

Some food wasn’t cooked well and several items missing phoned to get items sent out and got told no go through just eat

Time kept changing took 20 minutes for food to be prepared

no drink which should was included in meal deal

Friendly staff, good food, love Tacos

Late 3 hours, thought the order isn’t coming, the food was cold I want a refund I am not impressed

Did not resolve missing items issue! Barely able to communicate!

Had to get visiting a Taco Bell out of my system! I didn't set any expectations to avoid disappointment, but generally I thought it was okay! I felt it was pretty good value compared to other fast food alternatives nowadays, but there's definitely room for improvement. The tacos were a little lacking in quantity of meat, but what was there was good temperature and very tasty. Some people aren't a fan, but frankly I love nacho cheese and the sauce was well worth paying a little extra for. Overall it was good value and worth visiting at least once, but don't expect a large meal with restaurant quantity of ingredients.

my food was just about warm and one of my barritos was soggy and not even toasted

Amazing service and amazing food

Great food. Friendly staff and good amenities.

Food came cold. However, delivery driver did not bother to ask me about code. I was lucky it was my order, but someone else might not be. Your competitor Uber eats Always ask for code before they hand in order. This guy didnt even bother to ask for name. He just saw someone coming down and would probably give it to anyone. Also food came damaged.

there was no beef in the nachos, covered in beans and too salty

Order did not arrive at all even though it said it arrived.

This place was advertised as being open until midnight (both online and on the door). Arrived at 10:30pm, entered through the very-much unlocked door, and was told they were closed. When I pointed out their own opening times to them, the staff member fumbled over their words and went "um... we have an issue with our till... we can't take orders". First of all, why didn't they lead with that? Secondly, if there genuinely was an issue that would warrant an early closure, then why not lock the door and put a sign up as anyone with common sense would? But given how this claim came across like a blatant afterthought, coupled with other members of staff visibly giggling in my direction when they said it, I can confidently say this was total rubbish. Clearly the rude, lazy, inconsiderate staff here were just making this up because they fancied going home early! Formal complaint already filed. (Reading some of these other reviews, this restaurant clearly needs sorting out ASAP) EDIT: After waiting nearly 3 weeks for a reply to my complaint from head office, I sent a follow-up. I was informed by them that the restaurant claimed they had called me and already resolved the complaint. They hadn't contacted me at all, they were lying through their teeth to try and get out of this! Whoever is running this restaurant is clearly overdue for some disciplinary action!

I was only given a crunch wrap and not my sauce or other taco. My crunch wrap itself had barely any meat and was tasteless

Terrible food. Didn’t take a bite then took ten minutes for a refund. Go to McDonald’s.

My sister wanted some Taco Bell today to try something new, so I took her to our local one. First of all, once we entered, there were no menus or anything to tell us anything about the food or the ingredients. But we brushed it off and went to the online menus. Obviously as it was our first time, we didn't have much of an idea what the taco would be like. She was happy with the first time round that she went back to buy another taco, exact same one, but ended up getting a whole nother taco from the one she wanted. Not only this but the atmosphere is very gloomy and the staff make it clear they couldn't care less about their job. This may not be a huge problem, but messing up orders could be one if someone has allergies and aren't informed what's in the taco.

not happy with my food items missing an the food that did come was cold not a happy hector

Good but i still didnt get a kiss on the cheek

Orders wrong on 3 occasions now with items missing and would you believe beef is now chicken!! I also felt sorry for the delivery driver who had to wait so long each time before they gave them our order. Strike 3 you're out. Never again.

Amazing food and great customer service by Dhaval. Will definitely return again

Tasty food, but unfortunately i had to warm it up, as slightly cold, not drivers fault, as the restaurant was waiting for a driver and they were busy. Driver friendly and efficient.

Wer is the order??? I dnt have it yet with me but says delivered

Did not receive a burrito, sauces or the correct drink

They ran out of so much it was almost funny. When ordering I was informed there were no drinks so can't buy any meals, no hard tacos, no lettuce and no churros. Then discovered there was no ketchup. After I'd eaten, I needed the loo, they are locked and you have to get a member of staff to open them, she unlocked the second door you have to get through, opened it to a man sitting on the loo in the joiny ladies/diabled loo. Very embarrassing. I was told to go in the mens loo. Then just as I thought it couldn't get worse the staff had to move customers away from the window because it was leaking and a puddle was forming on the floor.

Well, specifically, it was pretty much the whole thing. So, from hygiene to coffee, it's a big 0

Bit naff, nothing in stock - no chips, chicken etc. what’s the point- bad management not planning for payday weekend too

All food is stone cold and delivered in the plastic box on the back of his bike not the bag provided, he went 10 min in the other direction, he was rude and argued when questioned telling me he came straight here, i have screen shots of him going in the opposite direction. Really not happy as ive had to microwave my meal.

im missing my thing to my caremal source

Food was mid, Staff were friendly and helpful.

Wouldn’t serve tap water despite legally having to as “the manager doesn’t let us” plus they got our food wrong and the staff were rude

Wrong order given 100 times. Staff also forget to hand out cups & receipt at the till.

Had food hear last night not been well at all will be going to get checked at hospital never received £8 worth off drinks I paid for also got given rong order was exstreamly unprofessional and refused to resolve the problems will take further legal action against them !

Food cold people rude dirty tables would not come here at all

I buzzed the intercom to open the front door and it took him ages to get from the communal front door up the stairs to my flat door!! No idea what he was doing!! Food was quite cold too. But tasty, none the less.

Always missing something!! Or something spills out or gets crushed. Really annoying because food is actually really good. Just wish they’d make more effort to packing order and getting it right.

Food on time because the time kept changing, but if you go by the original time it was late !

Didn’t deliver at all. Was informed that it was but nothing. So angry

Both tacos stone cold. Missing cheese

items missing again seems to be a regular thing unfortunately

Came in today I saw a rat the place needs to close down no one should go there all the staff is so unprofessional laughing making jokes

They forgot to add my chips to the order however it has been past 24 hours so i can do nothing but leave a negative review. The rest of the food was ok

Food was literally chilled. Nobody likes to put the £30 takeaway in the microwave. Fuming!!

Really enjoyed our Tacos and Burritos

added guacamole to my order and didn't receive it, so just paid additional cost for nothing

Taco Bell has massively improved!

Food was all spilled into one delivery bag, nacho sauce opened and spilled out onto everything including the cinnamon and churros! Food was cold and rubbish! Total waste of money this time which is a shame only second time we’ve ordered here and first time was lovely.

Delivered over two hours past estimated time. Stone cold. Taco Bell - first and definitely the last time.

It's easy and even the 2 year old loves a cheesy roll up making where to eat one easy decision

food wasn't great, taco bell have really gone downhill. the "chicken" quesadilla was basically just cheese in a wrap, there was next to no chicken in it & couldn't taste the sauce at all. the churros are always really hard lately too. only upside, the fries had a nice amount of seasoning

It's a filthy and disgusting place, no proper hygiene.

Honestly the food is nice very good and tasty. Couple of things to say though... i myself order the crunchy Chicken taco with extra cheese (as I do like it) they charge me extra but they don't give me extra cheese so I have to complain to them they say they do when they don't, instead of chicken I get beef mince as a sikh I cant eat it so yet again a complain. Male toilets blocked so we have to wait for the disabled toilet to be open/unlocked no toilet roll, soap or clean toilets. They used to give free water but know when I need one I have to pay. So small and crowed barely space the chairs, tables, floor is absolutely disgusting and needs improving. Very disgusting the chicken Is not seasoned. I would not recommend this food place.

Great food! Burrito me baby - that was yummmm.

Absolutely disgusting service. Waited for 25 mins plus to be told when asked that my food had a further 3/4 mins left. This sparked up a little outrage by 5 other customers who had also been told their food was this long and had ordered before us. I explained that this was 'fast food' and as my food hadn't even started to be prepared, could I have a refund. I was told by the worker that I cannot have a refund and they 'don't offer refunds'. This again sparked another customer to defend my request as he told the worker I was entitled to a refund as they hadn't given me my goods. I left 30 mins later with no food and out of pocket by my meals worth. Not good service.

Worst taco bell I've been in. Waited over 35 minutes for our order which then came about after keep approaching the till and getting told 3-4 minutes. It was stone cold and missing bits did ask for a refund but got told they don't do refunds in their.

Freezing cold and order was wrong

It's a regular Taco Bell. They should pay more attention to cleanliness, as the tables were clearly not cleaned.

Forgot 2 things other than that was good

Food missing from order. Restaurant informed and told they would not deliver the missing items.

Missed the beefy nacho cravings burrito 😡😡😡

Love Taco Bell yet every time there is a problem, order short & wrong yet again, will Just Eat ignore the feedback yet again?

Tasty taco fillings, quick service, good location.

Guacamole was literally frozen, the rest of the food was luke-warm at best and the meat in the Crunchwrap supreme was simultaneously burnt and cold. Overall, disgusting and went in the bin 👍

Im missing items from my order

Really good tacos but I'm afraid you have to bring your own bells to put in the shells they don't supply their even though their name implies otherwise...

Completely wrong order and with no option to reorder.

I’ve got food from there a few times and so far I have been very happy with it.

driver was lost and the food was stone cold

Must be absolute idiots that work here, every order and I’ve left it six months since the last, items missing!! How hard is it to read a receipt and check the order is complete. £40 and missing three items. Spanner’s.

The driver gave me the wrong order. I want my money back!!!!

Cyclist riding round in circles. Food all stone cold

The dip I paid for wasn’t there.

I asked about our drinks at the door he said there wasn’t any, I took the bag and went inside, opened it up and it turns out he Gave me the wrong order. There was no receipt on this order. He then knocked the door again I gave him the order back, and he gave me my food with drinks. He was understandably annoyed I’d opened the food as the next persons order had been opened. Food was cold.

Came on time and hot, better than past experiences.

The friendliest staff and tastiest, well presented food.

Overall very good however was missing one drink from the order. Despite this, would definitely order again!

Food was great. Service was ok. Shame they allow kids in who don’t order anything but take up most the seating.

On time but had to go to collect from courier who clearly didn't like stairs, order incomplete

Wrong order delivered. Still waiting for refund!

Foods cold and chips feel microwaved.

Never turned up, was waiting by the door for 30 mins

I think we can all agree that the food from Taco Bell is just amazing.

didn’t revive chips even though i ordered them got nachos instead