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3.5

Based on 112 opinions finded in 1 websites

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Nº 1035 in 1574 in Tower Hamlets

Nº 204 of 258 Other cuisines in Tower Hamlets

CUSTOMERS TALK ABOUT DISHES WITH..sweetscoffeewafflecakecream
Score
OpinionsNoteTripAdvisor1123.5

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The staff are so friendly and respectful. When there with my family (7 ladies) and was warmly welcomed and served. ❤️❤️❤️❤️

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Salina R . 2024-10-31

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The service attitude of a male servant is really bad, showed no respect to repetitive customer without any solid reason. I strongly recommend to train servants how to respect customer. We don’t need some good or extra service but please just respect.

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Lim R . 2024-10-15

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Loved this place.......I never rate places these days - been living in London too long but got my account sorted just to log in and give this place 5 stars. Great good, fair prices and exceptional people - London needs more places like this.

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Brad S . 2024-06-03

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I went today with my family for my Aunts birthday on 06/04/23, the staff were fantastic so accommodating and the most friendly staff I’ve ever seen! The food was great too, quick service and good taste. I am so grateful to the staff, they made my aunts birthday magical.

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Explorer14761087665 . 2023-05-06

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It was fantastic to see Sweet back ❤️ i enjoyed my trip with my family 👪 the service was fantastic and the food was awesome 👌 i really enjoyed my time with my family in Sweet differently coming back.

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Ak47 . 2022-11-15

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This place was a hit in Mile known for the dessert, portion and presentation. Post-pandemic (don’t know if it’s the same owners) but it’s gone downhill! Better desserts out there!!

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Sammy J . 2022-09-11

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Great place, staff are friendly and food the selection is great. Not too over priced either. Worth a visit

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Kelm . 2022-04-17

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The quality of the service and the desserts are terrible. Presentation is zero and their cake and ice cream are not fresh. It used to be better than now. We are not going there again.

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96hinds . 2022-04-05

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Lovely atmosphere, LOVED the french toast, friend loved the pancake but the cookie dough was very dry. A bit pricey but defo visiting again

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175minaj . 2020-10-14

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I went here for a coffee and a cake . I took a seat and after 15 min no one show up to take my order and I had to call the waiter . I ordered a flat white and when I did it the waiter asked me what it was , so he called to another waitress to get my order I got the my coffee that wasn’t good at all and 10 minutes later the coffee I got my cheesecake but without cutlery to eat it , so I had wait to get a spoon . At the end I went to the till to pay and I asked if I could use the toilet , and guy said that there’s no toilet, this is absolutely ridiculous . I can’t believe that a bar with tables don’t have any bathroom for the customer.

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pav98 . 2020-09-16

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I went to Sweets Mile End with my family after a long time! And the lovely employee of Sweets (Juned) had impeccable customer service. He was quick to take our order, when doing so he answered all our questions, gave us recommendations and had a smile on his face despite the shop being extremely busy. My little brother wanted a strawberry with his dessert and he did so without hassle. His work rate was swift and his attitude was positive. I was so impressed that I made sure to tell his colleagues how much of an amazing employee he was, and how he is doing the Sweets Branch justice. Please if you could give some recognition or let Juned know that he has made my families trip extremely pleasant. Thank you! Nadia

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Nxktr . 2020-08-26

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Don't get me wrong the deserts are nice but the staff need to buck up their ideas as they stand around chatting and dossing too much from what we could see. Yesterday we were sat at a table, and bought a menu after about 20 minutes. Another 10 minutes passed, and we had to approach staff at the till to take our order. It the took another 20 minutes and us having to again approach staff to get our desserts. My sponge and custard were served to me cold. There were a lot of staff in, and we could see at least 6-7 people behind the counter area, as well as several staff outside the counter. Conclusion: very poor service, and Lazy staff who prefer to gossip than work, very disappointing : (( They are too lazy to even heat up your desert and custard, and are very disorganised

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151srs . 2020-08-13

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With the Governments Eat to Help scheme, they did not apply the discount, until told to after speaking to manager.

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Noz1mus . 2020-08-04

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The perfect sticky toffee pudding. Don’t be deceived the strawberry mocktail looks small but it actually truly large I couldn’t finish it. Waiters are really nice and sweet! Sharifa_sharifaa

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sarsar007 . 2020-02-05

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The cafe was really cute, quiet and cozy! The food was good too and prepared with fresh ingredients.

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yenerous . 2019-12-30

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I went to sweets with my friend just for a milkshake for takeaway. I ordered it at 11:50 and waited for half an hour. The people that were after me got served before me but I didn’t really say anything. Don’t get me wrong the staff were nice and all but the service was appalling. I then got my milkshake after an hour and it was watery, I thought that if it took that long it would be nice and thick however it was the opposite. I paid 5£ for a watery milkshake. If so they need to get more workers if they cannot keep up with the customers.

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Aliyahh098765 . 2019-12-21

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I must admit they serve good desserts and drinks I’ll give them that . HOWEVER !!!! THEY HAVE A FOOD HYGIENE GRADE OF 2??!!! A 2 means they’re absolutely filthy , I can’t trust such place to take care when preparing my food at all !!! I certainly Won’t be returning . Disgusting

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CSP_701 . 2019-12-18

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Been served by the best and sweetest staff ever! You need to come and try it! Lava cake was the best, the presentation no words. 10/10. Best place ever. Emy and Simone were amazing.

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MariaBadea . 2019-12-16

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I have to say this is by far my family favourite dessert parlour. We have visited on many occasions and have always been in receipt of excellent desserts and friendly service. I tend to go for the classics like caramel tart where as the rest...

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E4070LIneils . 2019-11-05

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I have been getting my regular fixes of hot chocolate with coconut/ almond milk and the staff are always courteous and friendly. Today, the lovely Athena provided "my fix" and as always, it was done EXACTLY the way I like it.😀 I'll be back again...

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PozEast . 2019-10-24

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There s no better place than Sweet to eat sweets 😉 i took a strawberrytella waffle, and it s the best one, for me. Never found a place like that before, they make very nice pancakes and crepes too. I absolutely recommend it. Lorenzo

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lorenzoottaviani92 . 2019-10-16

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My son thought this place was amazing, great atmosphere, cool decor and tantilisaing array of flavours! Portion sizes were quite generous so most can be shared, we went as a family and found the process of ordering, receiving, eating and paying separately quite straightforward. Chocolate...

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Fahnaz . 2019-10-06

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Quality coffee and excellent desserts in a pleasant atmosphere. They get a bit overwhelmed at busy times but overall, best in the area.

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petera718 . 2019-08-06

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My husband and I visited this place last night for a cheeky dessert after dinner. We were pleasantly impressed and excited by the fantastic desserts. I ordered a camomile tea with the milk cookie dough. Husband had the lava cake with a non alcoholic mojito....

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328aminaq . 2019-08-02

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Went with my wife yesterday for a cheeky Dessert. I was unsure. As I don’t like trying new places. But her colleague had recommended. This was hands down the best dessert in East and north east London. And I have tried many. Good portion sizes....

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ibrahimaV7542IA . 2019-08-02

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Really great place. I often go there for breakfast, an afternoon treat and for studying or read something with a cup of coffee. Everything is so great and yummy! Really cool atmosphere!

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babs14062018 . 2019-07-02

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I went there for a family outing and when I checked the menu for a bubblegum sundae And it was like 7 pounds for that.And then when I ordered it,my children had a taste and left the whole thing behind because of how much they...

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icantfindanamelol . 2019-06-08

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I ordered the bubblegum and strawberry ice cream for my daughter and she hated it because it tasted like chemicals. Also they should have a kids option as one ice cream cost £7 and can easily feed 3.The worrying thing is that it was full...

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atgmail97 . 2019-06-08

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We stopped for coffee in the morning on our way to Stephney Green station. One of the better cups of coffee we had while in London. Sweet selection to die for. Strictly sweets but very well done

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Linda C . 2019-05-22

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They made a misunderstanding with the order and they bring different dishes than the ones we ordered, we told them friendly that it was wrong and they change it in a bad mood. The second order was wrong again and we asked for the one...

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lauracR5899AJ . 2019-04-20

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We walked in as a group of 7 to what was a visibly half empty restaurant and asked for a table. We were asked to wait whilst they checked for availability. We than proceeded to wait for 20 minutes with not a single member of...

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zarahtahiri . 2019-03-20

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We were a party of five, including my two grand children aged 5 and 7 respectively, that went for some " sweets" early one Saturday evening. We were promptly seated in a comfortable area whilst the table was set and our order was taken. The...

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Gabiba A . 2019-03-03

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Lovely jubbly, my partner sweet tooth was on point. Think he will be going again lots of choice friendly staff

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Debbie P . 2019-02-12

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I have been visiting Sweet since it first opened and can honestly say their service and quality of their products has significantly gone downhill. Ordered several different milkshakes of different flavours only for it to taste EXACTLY the same. Also, there is always something thats...

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HalalFoodieOriginal . 2019-02-06

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This place is nice and small but verry busy. Service could of been better. Decor is nice. But the desserts could of been better.

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725dilwarh . 2019-01-14

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Ordered a single scoop of vanilla ice cream, strawberry and mango daiquiri and churros. Firstly the daiquiri was lovely did enjoy that. That's the 2 stars. Vanilla ice cream for one scoop I thought was a little steep but the worst was the churros. I...

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534abuls . 2019-01-11

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Popped in here and ordered a sweet to share with friends. We ordered the warm waffle topped with chocolate, ice-cream and whipped cream with strawberries and it was very nice indeed. We forgo coffee and other refreshments. The toilets were modern and clean. It was...

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jolyonw . 2019-01-07

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Avoid this place! Been coming here since they opened. The place has gone down hill. The staff have no customer service skills and no catering experience. We came in on a quiet evening, waited 20 minutes for our order to be taken while noticing they...

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Ashc2790 . 2018-12-24

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I absolutely love desserts. And i came here with my cousins. Everything I chose in the menu the waiter always came and said sorry it’s not in stock. That was slightly annoying as I had to pay for something I didn’t really wish to eat....

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FoodieMahuah . 2018-12-01

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Made a standard order for warm custard and cake and a few other cakes with custard, firstly the waiting time was half an hour which in all fairness is fine as the restaurant was busy. This has not been the first time I've been here,...

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Khadijaay123 . 2018-10-28

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I loved the atmosphere and we had such a friendly waiter named Ridwan, who gave our orders quite quickly and came to us when ever we needed. In general the food was brilliant and I love the scenery at the back!

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naderamiah . 2018-10-20

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Slowly losing its touch.. hard to get the attention of waiters and it's not as special as it used to be

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razlepick . 2018-10-15

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I went with my husband to celebrate our wedding anniversary late night, we went in and ordered cookie dough and ice - cream. We were first seated but they came and served us the last, after serving us, we specifically told them that we will...

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tammy2701 . 2018-09-08

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I’m so lucky that I live 15 minute walk away from this place. I’ve come several times both with family and friends and each time I’ve not been disappointed. I try different things every time and I’m never disappointed. My favourites are the cookie dough...

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702faizas . 2018-08-27

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Enter at 9:05pm on a Wednesday. Get pointed to our seats. No one brings a menu, we get one ourselves. Seated in the terrace area which was very cold on an afternoon where it’s 25 degrees outside. A lady comes to take our order after...

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iFarheen . 2018-07-18

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Me and my family visited as friends of my husband recommend the place!Kids love it!Deserts ware all freshly prepared my little boy is a very fussy eater but the Manager Elisa was kind enough to let him try the ice cream before choosing witch flavour!we...

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555ssingh123 . 2018-07-15

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In the terrace it was so cold and I had to wear a jacket as there wasn’t any seats inside. It took 10 minutes for them to bring me a pain a chocolate and a cappuccino and they were both cold. Terrible customer service. Some...

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anonymous123579 . 2018-06-14

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I went there with my boyfriend a few days ago and we were seated away from the work station, so I decided to go over to place my order. However, the worker rudely dismissed me and spoke to me as if I didn’t understand English...

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Shreya M . 2018-05-28

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I was craving some cookie dough and my friend told me about Sweet and said “this is the spot” I stuck by his word and decided to take my wife after we opened our fast. We got there around 10.30pm and the lady seated us...

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Rameez M . 2018-05-20

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tried and loved: - apple crumble - milkshake - peppermint and green tea - mojito - crepe - fudge - caramel tart

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eftarmiah . 2018-05-17

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Ordered Americano and apple pie. Apple pie was on display and looked very nice just as it was. When it arrived it was drizzled in lush maple syrup with a couple of dollops of cream and pecan nuts. It tasted AMAZING! The coffee was very...

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Maurice O . 2018-05-13

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Visited today with my little boy & husband...quite spacious...lots of varieties and mouthwatering options...we went for ferrero rocher crepe and simple white chocolate crepe with vanilla icecrm and whipped cream!they were delicious and perfect portioned!customer service was quite good...very satisfied and would definitely to visit...

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SadiaA166 . 2018-05-13

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They charged for items we didn’t order, friend already paid her her desserts but due to poor customer service the waitress didn’t take it off our table. They don’t pick up the phone when you call them. Went back in the next day for a...

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Marge212 . 2018-05-02

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Enjoyed a lovely Sunday afternoon on a rare sunny day in London with friends. Recommended by a friend, we all enjoyed our desserts and drinks. However they should have mentioned when we were seated that certain items were unavailable. Typically my friend selected one of...

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WBM_85 . 2018-04-08

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We went for a birthday treat. The service was poor, we were waiting by the door for about 15 mins until someone gave us a table. Food price has also gone up but it was lovely. You can't go wrong with desserts! It's average and...

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Zarah789 . 2018-04-03

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Music was too ghetto for my liking. Tea took forever to arrive but was a decent tea pot worth. Seats and table were a bit close to others considering that it was a couples table. Decently priced items. Lights were a nice touch with a...

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AkayAiKay . 2018-03-03

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Incredible milkshakes and cookie dough! Service can be a bit slow, but the venue is gorgeous and spacious.

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reblux . 2018-02-17

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I wasn’t really sure what to expect when I found this place from Instagram.. but when we went inside we were pleasantly surprised. The decor inside is pretty cool and the atmosphere is buzzing. I ordered a Ferraro Rocher waffle (I think that’s what it...

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Fatima A . 2018-02-04

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Paradise for sweet lovers.. Amazing everything!!! Wide range of Brownies, sundaes, gelato, waffle... the brownie and cookie dough is highly recommended

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Mohit G . 2018-02-03

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As a regular customer at Sweet, this visit was no different from any other. The staff are great, especially Colin who is always super happy to help and eager to provide a great service. Although, there is a great selection to choose from, my go-to...

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SyA93 . 2018-01-27

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The desserts, what can i say but very good tasting, high quality and a veryyy generous amount. The products are always fresh, and served in a amazing way. As the portion size is quite big, one dessert can easily be shares amongst two people. Sweet...

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Sadaf A . 2018-01-21

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For some time we regularly visited this place with a nice atmosphere and good desserts, but after our visit tonight on January 6, 2018, we think we will not go there anymore because we were driven out with the explanation that our time has passed...

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Gyusel Y . 2018-01-06

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Seems to be a decent place but today was a bit disappointing as staff seemed to be in their own world and often needed to be reminded of stuff. The place is begining to lose its magic.

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razlepick . 2018-01-02

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Great place, frendly staff and always already to help you for everything! good place for a break with friends or family.

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Z3593OCvanessap . 2017-12-25

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Dived in here to waste time before an appointment! Just needed a coffee and the Lord blessed me with something gooooood!

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Kimbrini . 2017-11-11

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My friend ordered 3 desserts for home delivery and we only received 2. The delivery guy had already left, so she called the company to enquire about the missing item. They told her they cannot do anything about it. If she wanted to ask for...

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FrancescaLondon . 2017-11-05

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First time I visited, and I must say was very impressed. The options were endless, and great management team, very friendly which makes them standout from the crowd! Definitely coming back, as there is still loads I need to try!

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Sadia A . 2017-11-05

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So i wrote a review last month regarding the service at this place....I didn’t like it very much as the service had gone down the drain.. But recently it has gotten so much better. Staff are more friendly and more on board with what’s going...

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rosiekhan . 2017-10-24

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The sweet treats we had were delicious but the service was weird and unnecessary. Three of us just wanted gelato and we had to do table service in order to get it. Sort of wasted effort and wasted time. Once again, the gelato was good...

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Kyllito . 2017-10-07

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This use to be on of my favorite spots. Customer service was spot on management have always been nice. But recently it's gone downhill!!!!! Service is rubbish When asking for tea i am sharing pot Tables are sticky and quiet smelly it's not being cleaned...

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rosiekhan . 2017-09-10

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really nice place, came here with my friends the deserts are really nice and the staff are super friendly! helped us out and we're very polite considering we were quite a big group. has a really nice outside area in the back as well! only...

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Vivian S . 2017-08-06

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We ordered the "Torch" from the alto milkshakes and a Appletiser pomegranate. The torch really was worth its prize and sufficient for a dinner portion: milkshake with ice cream, a whole piece of brownie and some extras. The location was nice but rather shabby (old...

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reliavx . 2017-07-23

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As a desert place its pretty much the same all all the other decent ones. Alto Shakes, in my opinion are just a gimmick. Oreo Milk Shake is decent. Salted Caramel cookie dough is nice but pricey. Wait staff is okay, but the manager on...

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ELStudentReviewer . 2017-07-02

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I have tried many dessert places, but this has to be my most favourite one. Have been coming here from it's opening in 2015. It's become a very regular place for me. Love most of the desserts but the following a little more: Cookie Dough...

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Tanvir T . 2017-06-03

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I have been to Sweets several times now, right outside Stepney green station - Great location. The deserts are to die for! A huge selection to choose from their menu. Open till late, great atmosphere and great service.

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akhiabroad . 2017-05-03

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Used to love coming here with the whole family and never had any complaints until on my recent visit I ordered my favourite waffle (the forerro one of course) and noticed that it is now served with vanilla instead of their amazing forerro flavoured one....

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Roving707205 . 2017-04-26

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Love this place. Although heard their prices have gone up and they have a new menu now. Their crepes and waffles are amazing! However, I'm not too keen on their freak shakes although they look great! Their cookie dough is a tad bit dry too...

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roksannasheikh . 2017-04-23

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... sometimes the Crepes are amazing and sometimes they are dry and cardboardy. I've been going on and off for about a year and at the beginning the crepes were perfect. Not sure if they've changed an ingredient (flour!?!) Or they keep the mix leftovers...

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vee_m85 . 2017-04-20

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My favourite dessert place! Been here so many times and loved everything I ordered. Love their Ferrero Rocher waffles, classic Apple pie, Ferrero Rocher crepe and Ferrero Rocher cheesecake. The flavours are just perfect without being overly sweet. The deco is nice and simple and...

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L0nDon3r_ . 2017-04-17

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I love the deserts here, the atmosphere is nice, and the location is convenient. Only negative thing I have to say, is that the service could perhaps had been quicker, you have to wait for quite a while after you've ordered. But it is worth...

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Guro N . 2017-03-13

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Loved this place. I have been to quite a few desert places but this was definitely the best. The salted caramel cookie dough and the berry waffle were both delicious. The staff were also really friendly and helpful. Will go again!

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985aneetas . 2017-03-07

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The desert selection is pretty good, but with the service we received, I would give this place a wide berth. Ordered desserts and coffee. Got our desserts, chased up after coffees 10 minutes later, assured they are on the way. Another 10 minutes later a...

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Lev B . 2017-03-05

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I've been here too many times since it's opened. The service is always good for me and if not then you can see that they are trying. They've been very popular since they've opened and the have a kids menu! Finally a desert place that...

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iFarheen . 2017-02-25

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I visited the place with family.I ordered waffles,ice cream and Ferrero rocher shake.All the tastes were outstanding and fresh specially freshly made waffles.good service reasonable price.

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munirbosh . 2017-02-12

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Nice simple understated deco unlike other desert places with their bright pink and black. Bigger than it looks from the shop front. All the cookie doughs were amazing and they had a peanut butter thing to which was so yummy. Staff were really polite and...

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Wardah2505 . 2017-01-25

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I like the desserts here! Although, they've raised their prices from when they started. 😫 cookie dough is a tad bit dry and not gooey/ doughy enough! Their freak shakes look amazing but I don't think they taste great. This time my sis ordered the...

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roksannasheikh . 2017-01-08

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We went with 3 friends. Parked opposite the shop on a side road . Well worth a visit. Good seating. Very nice staff. Prices are reasonable. We got a shake , brownie and crèpe all of them were really good. The sticky toffee pudding is...

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761sajh . 2016-12-09

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Although the place looks tiny from the outside, i was surprised by the size when you went in, we were seated promptly, ordered our desserts, i was pleased with the wide selection they had, some old skool favourites, we had the chocolate pudding with custard...

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parvsss . 2016-10-30

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We had an amazing time with girlfriends here. We ordered on the menu- two of the alto shakes which is "The Shard" and "The Torch". It is as beautiful as it is delicious. However my favourite must be the Ferrero Rocher cheesecake! Absolute delight. So...

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Aneesa A . 2016-10-24

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Went in with a group of friends. Thought we would try it out as it seemed interesting, however the service was terrible. One chap in particular (tall, African one) came across as rude and unhelpful - absolutely disgusting. Other staff didn't do anything amazing either,...

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csmal . 2016-10-17

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A good dessert place- nice decor different from other dark themed dessert places- understated, classy and clean. Wanted a carrot dessert although sadly i was told they don't have carrots in stock so i couldn't order it but staff were good in understanding i had...

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razlepick . 2016-10-08

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This place had massive variety of desserts. Need to go back to try more of their desserts! I had a chocolate cookie dough with pretzels, it was very different from the normal cookie dough. It was a massive portion and tasted really good. Their coffee...

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Rumina J . 2016-10-05

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Wow! You can never eat the full desserts here as they're so big but they're delicious so you'll definitely try as they look amazing! The staff are attentive and the place is clean and nice inside. Desserts are well presented. Good customer service and very...

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Revieweress . 2016-10-01

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Staff are very pleasant and accommodating and strive to please their customers. Been there many times with family and friends and will keep returning as it also happens to be local to me :-) I love the Americano coffee and my favourite dessert so far...

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tabbychampa . 2016-09-20

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Although it was Eid evening and the shop was extremely busy, it was no excuse for the level of rudeness we received. It was so bad we ended up leaving the queue we was in for 20 mins because the waiter we tried to talk...

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Amajama121 . 2016-09-13

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A good atmosphere. Visited with family. Good team of waiters. Choices are limited however. Price is reasonable.

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406JohnA . 2016-09-12

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So i never really visit and review a dedicated dessert place. This is only because im more a savoury person than sweet. My husband took myself and our two girls here due to a previous visit with friends, which he enjoyed. When entering, the decor...

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amira87 . 2016-09-04

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decent price, nice decor looked great in evening. desserts were nice.. took a few of us to finish the sundae. Cookie dough was a bit sickly sweet but great with the ice cream. :) Not too busy or too quiet just right for younger ones.

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Misslovefood87 . 2016-09-03

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I have been there a couple of times very time...I can't decide what to order!!!! First time round I had a waffle and recently I tried the crepe. Both were absolutely yummy!!! My husband tried their lemon sorbet which was nice and tangy! Will defo...

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Sal_K786 . 2016-09-02

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Avoid this place, was served milk instead of ice cream. Mojito's just tasted of mint. Took 20 minutes for someone to get our order and then another half and hour to serve us our food. Order was all wrong and the black girl who served...

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Alisha B . 2016-09-02

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Sargeant's Mess is a British restaurant just in front of the Tower of London and adjacent to Tower Bridge. Created by celebrity chef Mark Sargeant, the restaurant serves unmemorable food in a fairly bland atmosphere buttressed by one of the most spectacular locations in London. The food concept behind Mess is to offer traditional British fare at a high quality. Frankly, it is just average. The food is the weakpoint of the restaurant. The concept just seems to have fallen away with for instance the only vegetarian dish in the main course even using the American name Mac N Cheese. It is ok but it is just macaroni cheese so there's a clear ceiling to how good it can be. A large part of the menu is burgers. Not exactly traditional British fare. The vegetarian burger was not bad because it had an avocado in it. Otherwise not the kind of a quality a specialist upmarket provider might generate. Dessert options are fairly limited though the Eton Mess is ok. Service was not that great unfortunately. The faux accent was jarring in its articulation. Chips as an accompaniment to a burger were served without question as to whether a condiment could be offered then an over the top response was generated to a question asking whether such a thing could be provided. Price is high considering the fare. The location does demand a price like that but the food does not. Sargeant just has failed to generate interesting eating. One real shame for a December lunch was that it turned out the Christmas menu was not on offer. It was a real disappointment and made the whole place feel like a let-down. The plus is absolutely the magnificent location. Nestling in the shadow of the Tower and next to Tower Bridge the views are incredible. Looking out at the Thames is beautiful here although the number of window seats is quite small. However, going outside while waiting for food for instance offers a terrific perspective on some of London's finest buildings. Admittedly it is perfectly possible just to walk along the Thames and get the same view. Sargeant's Mess is ultimately a disappointment. The food is flavourless and too simple. Nothing interesting about it at all. No creativity or flair. The price reflects the location and so is too much for the quality of the eating. Service is not great and it was such a shame to find the menus advertised on the website did not exist in reality. The plus is the magnificent location, one of the very best anywhere in London.

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