Sweet Kasba in Halton

Typically people who have a negative one time experience tend to leave reviews. I have consistently gone to this sweet dessert place for five years now. Not once have I had a bad experience either with the food or the people who run it including the people behind the counter. My food has always been properly cooked, steaming hot and full of goodies with no holding back on the extras. I’ve had their pancakes or waffles there ice cream shakes I’ve sampled almost everything on the menu. It has been a once a week treat for me and my friends for five years and it has been consistently excellent service and excellent food. The people behind the counter I’ve been over the top warm and friendly unlike a lot of encounters in businesses around here who sometimes make the customer feel like they are putting them out to serve them. They make a point of giving you a friendly greeting warm and inviting when you walk in the door and are always glad to see you when you come and unlike some other places make you feel like they appreciate your business every single time. The food is to die for if you have a sweet tooth and everything is made fresh with the freshest ingredients. The fruit Is fresh, the batter is made fresh every day. I have watched them go through candy bars to check for expiration dates and any bananas with the slightest Brown get tossed. If you haven’t tried them please give them a try before paying any mind to the negative reviews of someone who may have had a one-off bad experience years ago. I promise you will not regret it.

2x waffles arrived and there was a serious lack of toppings (Nutella sauce & strawberries). Both waffles were undercooked and floppy, raw batter was visible when cut into. I rang the shop straight away with my concerns and the customer service was abysmal. From the start of the conversation the young girl was defensive and claimed 'no one else has ever complained' and I was informed to 'put a complaint in with JustEat as there's nothing I can do. I was very shocked by this attitude and will definitely not return! £15 straight into the bin, I have contacted JustEat for a refund and I hope I don’t have any ‘stomach issues’ tomorrow….

Ordered from here a few times and each time.ive ordered cheese cakes.. ordered two cheese cakes tonight and both of them was frozen to the point they couldn't be eaten

I visited the shop for the first time today after the kids were pestering for waffles. The shop is really nice inside and the staff were really friendly. There are so many options to choose from and it is made fresh while you wait. The waffles were lovely and so nicely presented. We will definitely visit again!