Swadford Lounge in Craven

Sat with a friend about to get some lunch . Member of staff sat picking scabs off his arms onto the table 🤮 then left the table . By the looks of his arms according to health and safety they most definitely should have been covered up . After attempting to eat after 10mins left feeling rather unwell . Absolutely disgusting.

stopped here for a rest and a coffee half way through our walk along the river from Barden Bridge. Delicious coffee and a lovely place to stop. A little chilly to sit outside for us, but inside was nice and warm and a friendly atmosphere. Staff were very friendly and quick to serve our coffees. However, one of the staff, a young lad, gave me some cause for concern. He had his dark hair in a pony tail (?!) , but the bits of hair that wouldn't go in the pony tail were hanging all over his face, and he kept flicking them back out of his face - while he was making coffees etc. Is this particularly hygienic, it gave me a bit of "ick" while I was standing waiting for my two coffees. Perhaps he can do something about his hair, e.g. (but a bit drastic) wear a hair net to keep all his hair out of his face and away from the food. Both the other female staff's hair was very neat and out of their faces. Sorry to make this negative remark, but it wasn't a good look.

We only had coffees which were lovely and hot.

Ordered food via just eat and got a call from a very rude man within minutes of placing my £60 order saying that we are over 2 miles away so need to pay a delivery charge on arrival despite it saying free delivery of order over £20. He kept hanging up on us and was very very rude. I was on google maps and we was only 1.8 miles away from the restaurant but he continued to rant about he is too busy. I am just so glad I ordered on credit card as I will be doing a chargeback based on service/order not received as he has refused now to make our food. Never order with this place as service is well below the standard of any other place I have ever used.