Based on 188 opinions finded in 2 websites
Based on 188 opinions finded in 2 websites
Opinions
Appalling service. Bland and tasteless food. The noodles were hard and cold. Bad communication due to poor English. Not a good knowledge of what is in the food. Very dissatisfied and disappointing experience
Maite Gonzalez . 2024-10-20
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Delicious, fresh, local take away sushi
nadine nohr . 2024-08-24
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Sushi Hana Cafe is one to avoid !! Bland brown rice with cold curry sauce, small portions, lack of communication with the unfriendly staffs. Extremely overpriced bill. They charge me an extra £2 on ever dish for sitting in to eat (I was not told about this when I ordered or was it printed on the menu) which I find extremely absurd. I'm very surprised for a small take-away cafe to charge 12.5% service charge - is not fine dining is it? My bill for one person for lunch was £34 just for a small lunch badly prepared n cooked. Very unsatisfied. One has to be very careful with this Sushi Hana Cafe as is hygiene is rated 2/5. The Hygiene Rating sticker should be clearly shown on their window or door.
Spacy Gracy . 2024-08-16
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Actually the best Japanese food we have found since being in Japan - udon and donburi are a must!!!
Emily W . 2024-08-04
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When you enter they show you a menu for the takeaway options and prices. When you pay they charge you for the eat in price menu + 12.5% service charge. Then you sit in a dirty table that they “clean” whit a dry blue roll, no sanitiser or at least water to melt away stains. They bring you the pieces ordered in dirty and wet plates, 1 napkin and place the chopsticks on the amazing dirty table! The food was fine. The staff was super rude and not welcoming.
Molly . 2024-08-03
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My daughter loves sushi Lovely staff
Marium Rajah . 2024-07-19
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In general, sushi is okayish, definitely better than you can get from Tesco, but far worse than you can expect for this price. Sushi was poorly rolled, rice and salmon are nothing special. You can find much much better sushi in the authentic places for this price. Or just get the same quality for almost half the price from M&S.
Konstantin Vinogradov . 2024-07-07
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Very genuine sushi place with excellent quality sushi. Enjoyed my stay every bit.
Hans Winkler . 2024-06-08
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I ordered in from Deliveroo the beef udon and my body ascended to the sky. It was worth getting the concussion and minor bone fractures that I sustained from my fall back down to earth once the bowl was gone. 14/10 Yummers.
Sophia Jarvis . 2024-05-31
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Not worth the price. The sushi didn’t taste fresh but priced very high. The other dish we ordered was supposed to be a main dish but the amount was tiny. For example, the beef donburi has max 20g of beef on top of some rice, are you kidding lol. We had to go to another restaurant afterwards. Another thing to notice is that they charge extra for each dish you eat in, and in addition to that, you need to pay service charge as well. They don’t even tell you this. This is the worst Japanese restaurant I’ve ever been to.
Kara Zentner . 2024-05-27
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Quiet, authentic Japanese restaurant. Slightly pricier, but definitely worth the quality of the fresh sourced salmon dish.
Pinghei Wong . 2024-05-06
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Semi cooked chicken on tasteless curry rice. Tiny takeaway portion at👉£15💀
FUNCTIONAL CONTRACTIONS . 2024-04-22
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Really delightful and authentic sushi in the hearts of Hampstead, just a minute walk from the station! The ingredients are super fresh and seared salmon belly & seared scallop are very delicious. The miso soup is great too! Easily one of the best Japanese food in London :) Brown rice version is available as well - really healthy!
Yiting Fan . 2024-04-01
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Its half retail shop and half restaurant with bar tables and takeaway. There are some tables outside too. We ordered. Tofu curry with brown rice (13.5+1.5 for brown rice) and a chirashi bowl (18.8) slices of fish is much smaller than other restaurants and less variety. The taste is average and probably prices are affected by the area. Portions could be bigger. Service charge of 12.5%
Barb T . 2024-03-27
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Very good quality of rice and vegetables.
Χώρο Χρόνο . 2024-02-05
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extremely costy trays but the one i took was rancid, they sell them over the expiration date. totally disonest
tecla sicbaldi . 2023-12-19
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Took our son for a treat, truly awful experience. The manager made it very clear from the start that she was not happy for us to dine there... try convincing a 7 year old that we should go else where when hungry. Food was sub par. Will not be gracing this establishment again
m15tra . 2023-09-22
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They made a gluten free sashimi bowl for me. Rice was still slightly warm and so fresh. Gluten free soy also available!
Juno Ormiston . 2023-07-01
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Extremely average sushi for above average prices, would not go back. My partner got his teriyaki salmon don about 20 minutes before I got my food and in the meantime about 10 takeaway and Deliveroo customers were served while I was waiting sitting at their outdoor tables in the cold. Give this restaurant a miss.
Lisa G . 2023-05-11
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Cute place in the hood; average yet solid option for a local joint
Sunny Lee . 2023-04-07
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The sushi is decent. However the restaurant has a 2/5 health rating and isn’t disclosing that (I believe showing this is done on a voluntary basis in England); I only found that out after eating there and was surprised. They should let their customers know about the rating so that they can make an informed decision about eating there. For a business that handles raw fish this worries me, and I will refrain from eating there until they improve on this.
Elliot Sisteron . 2023-03-03
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Very tasty soup, shame my partner had to wait for a simple Udon about 25 min, while I got mine almost 10 min earlier. By the time she got hers mine was lukewarm at best. (There was almost nobody else so it's not like it was rush hour). Once again, great shame as this could have easily been a 5 star review.
Michał Hubert . 2023-02-12
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Mediocre quality. Ordered three different rolls as take away from deliveroo just to try as an alternative to my usual sushi place. Quality was not good. I would not order again.
Elisabetta Carruba . 2023-01-27
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Average quality sushi. It was okay for a takeout but cant say I loved it. The ingredients were fresh, just not that tasty somehow. I liked their miso soup though.
Biset . 2022-12-15
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Decent though not the best sushi. Don't roll up here expecting good service. I had to wait half an hour for five pieces of sushi while they prioritised Deliveroo orders. Then they charged me service, which I refused to pay as they offered none. Had I not complained, I would have waited longer outside in the cold. The worst thing is they seemed to think their one in-restaurant customer should wait for all the Deliveroo orders to be filled first.
john kohut . 2022-10-18
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Lovely!! Haven’t had kitsune udon since I was in Japan. It was very tasty 😊
Ellen A (Ellenahlstrm) . 2022-08-04
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Fabulous sushi. Very fresh and a great selection.
Ruth Schlesinger . 2022-07-19
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Best I’ve managed to get my hands on in Hampstead. Highly recommend it.
Koorosh Rouhani . 2022-05-01
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I passed by and decided to get some sushi today. I opted for the salmon set menu. As advertised in the store and on their website - it is £15 including miso soup. The lady originally tried to charge me £18. When I questioned it, she changed the charge after consulting with someone, who may have been the manager. However to my surprise I was charged £16.50, which I only realised when I left the shop! This was a strange experience. Sushi was tasty, but despite being a local and liking sushi, I won’t be back. This put me off for good.
Aleksandra R . 2022-01-27
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Great food, prices not bad, welcoming staff. I will be a regular here
Marissa Razak . 2022-01-08
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Have come here several times and the sushi has always been tasty. The lady who serves us is polite and friendly. Portion sizes aren’t big (8rolls of maki) so we need to buy two boxes each whenever we come. Nice local sushi place and better than the competition on the high street.
Karmen C . 2021-12-22
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Petite shop in a busy alley. Mostly geared towards takeaways. Only 2 small tables and 4 chairs outside the shop. Had assorted sushi and miso soup, ingredients are fresh and tasty...almost Tokyo standard. Highly recommended as long as you don't mind waiting for your table.
patmhui hui . 2021-11-15
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Reminded me of when i lived in japan for 6 months,greatauthentic sushi with a modern twist. Miso soup is also great
YourHampsteadGuide . 2021-10-31
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Genuine japanese sushi. Quite expensive but had likely one of the best udons. The place is not very well-suited for dine in and seems to be better catered for takeaway and delivery, staff is nonetheless kind and well mannered. You're likely to spend around 30-40£ if you want to have a full meal, but it's going to be a very good one at that.
Morgan . 2021-09-30
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Japanese chief and staff. Good variety but brown rice sushi was a bit stiff.
Sandy Lien . 2021-08-30
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I usually get the sushi at Atari Ya around the corner from where I live but a few weeks ago I was in Hampstead and bought sushi in Sushi Hana at it was delicious. Today I went to get some more and it is really good quality and fresh and really the same price as any other sushi place. Super happy !
Katherine Vossen . 2021-08-09
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I’m a regular take away client here and so far (10 or so orders) - the best take away sushi I have had in NW London. We had our sushi made to order every time and you could tell, quality ingredients that were well put together. Pricey but for a good reason and worth it. If you want to knock down the price a bit from the Deliveroo grand total, order directly via phone and come collect with a bike or on foot if local.
Lukas Mo . 2021-07-23
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Just ordered with Deliveroo, very expensive for very low quality food. Incredible. Never again.
Gabriele Bellezze . 2021-05-28
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I ordered from deliveroo and ordered some sea urchin nigiri, but the sea urchin was not very fresh, it was very slimy and had a bitter after taste which is a sign of going bad. At £8.20 each you would expect it to be fresher.. Overall alright sushi, but very highly priced.
Hugo Peers . 2021-05-22
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The food here was very nice. But wish the price could come down a bit or at least offer some deals. I will revisit when back.
Devlin Thornicroft . 2021-04-13
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We had often walked past the restaurant, and due to lock-down decided to have a delivery. Very helpful staff, and ordered starters and main courses. This arrived promptly, although could have been a little warmer, but what do you expect from delivery services. Food was presented well and tasted even better, good quality ingredients and good portion size. However that evening on checking "Scores on the doors" - Food Hygiene Rating- by the London Borough of Camden - that was recorded on 2/11/2020- the Hygiene rating was very poor and not what I would expect from any restaurant. This has made us think twice about ordering and eating food again from here- its the most important aspect of eating-out/or delivery.. I look forward to you getting a better rating- it's what customers demand and require. Thank you.
Keith R . 2021-01-11
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Good place for a quick take away
Kate S . 2020-09-13
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Best sushi ..quality and service👌
Anita Di Domenico . 2020-08-17
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Good for a local takeaway sushi bar
Michael Martin . 2020-07-16
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Ordered via Deliveroo, delivered on time. Sushi was tasty but for the price I would expect the pieces to be practically perfect, not falling apart and two of the pieces being the "end bits" with hardly any fish and about half the size of the other pieces. My partner's salmon donburi was tasty but an absolutely tiny portion for the cost of £14.
Anna (Eonex) . 2020-07-04
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The food is incredible, despite being a bit pricey it’s absolutely worth it for its quality. When it’s packed waiting times can be lengthy but this is to be expected.
Alexander George . 2020-06-05
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Tried to order from Deliveroo. Waited an hour, then got a phone call to say they had screwed up the order and it would take another 90 minutes. Useless. Will not being making the same mistake twice.
Nick Barnes . 2020-06-05
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So far the best take away sushi I have had in London. We had our meal made to order and you could tell, quality ingredients that were well put together. Pricey but for a good reason and worth it.
Gordon Pearce . 2020-06-03
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Really fresh and tasty sushi and sashimi. Staff were very friendly. 5 stars!
Felix T . 2020-05-20
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Stomach ache after having take away sushi. :(
Zary Feeney . 2020-05-15
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Delicious, albeit a bit expensive, sushi place! But the sushi is amazing and they have very delicious type of rolls
Julia Bolk . 2020-04-22
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Very good first impression! Definitely going there again for the quality, menu, staff, price, taste.
Ruchi Bhansali . 2020-01-21
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Amazing and decent sushi! Great service and great value for money
hussein salloum . 2020-01-04
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Increíble presentación de la comida y un servicio increíble. Incluso mejor sushi que cuando me fui de vacaciones a Japón.
The north london explorer . 2020-01-03
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The sushi is delicious, it’s a real art the way some of the specials are presented. Staff are always very friendly and welcoming. The shop is spotlessly clean. There are only a few seats inside and out so it’s really more of a takeaway.
onlyme100 . 2019-12-31
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It’s a gem! The food is fantastic - always very fresh and a lovely blend of the classic and the creative. The staff are charming.
paul o'connor . 2019-12-28
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I have lived in Hampstead for 25 years and know all the restaurants very well. This is the best. I have been about a dozen times and they have never disappointed. The restaurant is small but everything else about it is fantastic. The food is superb - always very fresh and some creative contemporary versions of classic dishes. The Chirashi Donburi (pictured) is wonderful. The staff are very charming and always so welcoming. I am surprised by a couple of the negative reviews below and somewhat suspicious since they have been copied from other review sites and are from newly opened accounts with only one review to their name.
Laspeyres88 . 2019-12-28
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We had delicious and very fresh sushi at this small authentic Japanese eatery. The set meals are good value for the high quality of the food. We were served by the owner who was charming and helpful. The location is away from the busy Hampstead roads in a pedestrian-only historic narrow lane with a selection of interesting small shops. We were lucky to visit on a sunny day and were able to enjoy our lunch sitting at an outside table.
JNCJ . 2019-11-06
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We went to the restaurant yesterday and ordered brown rice sushi, one vegetarian avocado and one salmon avocado. The lady who took our order first said to us in English she is not sure if they have any brown rice left. She called to the chef and spoke to him in Japanese and asked about it. The conversation there wasn’t much brown rice left and it also wasn’t cooked, the chef said he can mix the brown and white rice together and we won’t notice. I guess being two English girls they assumed we wouldn’t understand Japanese. They said our brown rice sushi needed to be cooked and would be ready in 20mins. We explained that we appreciate that they are taking the time to cook the brown rice as we both don’t tolerate white rice well. She smiled and said okay but we weren’t convinced. We came back and received our sushi and they didn’t say they mixed in the white rice but you could clearly see that they did. If they were just honest and said “sorry we don’t have much brown rice left but we can do a mix” that would have been received much better than saying something different in Japanese and lie to us in English, thinking we would not know the difference. I wouldn’t recommend coming here on that basis. The sushi was okay, but don’t expect to have brown rice sushi if you request it .
SioEl . 2019-11-04
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Food pretty good. The let down was how long I waited and the staff weren’t that bothered about customer service. I was told to wait 10 mins but waited 30 mins. Could have offered something like a miso soup to keep customers happy.
sarita j . 2019-10-17
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Excellent authentic sushi restaurant
Ozan D . 2019-09-22
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Small and cosy with wonderful sushi and sashimi. A must visit place.
Kaiyoze Billimoria . 2019-09-20
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The best sushi EVER. Here you can get very good quality of fish and Rice is freshly made. all pure Japanese and ad friendly people and good chefs.
cyreality . 2019-08-30
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Tiny restaurant so perfect for takeaway to Hampstead Heath.
Cassandra McGill . 2019-08-18
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Good quality sushi even do it is not cheap. Happy to pay the quality.
Fra Bag . 2019-08-05
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Such a great little independent gem with in the UK it’s a taste if Japan in Hampstead. Thank you!
Luke Watson . 2019-07-25
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Have only taken out, but have always been very pleased with both the value and quality of the sushi. Staff is very friendly.
FamilySkiers2014 . 2019-06-23
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This is a good small sushi counter cafe in Hampstead. There is space at the bar for four people, and another four good sit behind you facing the wall, which I think is less good. But the staff are very friendly and the quality of sashimi and sushi is very good. If it were less expensive it would get four stars in my opinion: it feels about 15% too pricey.
Hamish-The-Gourmet . 2019-06-22
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Delicious and quick. Great location too and all staff were very friendly. My new favourite sushi restaurant!
Carlos Veiga . 2019-06-22
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This is a place for people who don’t know how authentic Japanese sushi is like. They use microwave to cook hot food. At the sushi bar, the sushi chief used the same piece of rag to wipe everything and he wears a ring when making sushi. They don’t seem to know how to deal with raw food in a professional way. It’s like a family restaurant that they are making very low quality sushi at a home kitchen. It’s a place you can go if you just want quick sushi takeaway and don’t know much about Japanese food. Or maybe don’t sit by the sushi bar, then you will not realise the low quality of their food and cooking hygiene.
Riva Lin . 2019-06-02
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Très bon sushis PAS CHER!! (Rare dans ce quartier qui est lui cher) Les sushis sont fait devant nous: C'est très frais. Je recommande de prendre les sushis avec du saumon mi-cuit: C'est un délice! Le saumon fond sur le palet. Le personnel est très gentil et poli. À manger sur place où à emporter
B.I.G France . 2019-05-19
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Sorry if I look tough in my review but I do have tried many times and as a half japanese, i don't feel it is that good. I find cheaper ones in Belsize park in Budgens and there is no difference. I remembered that once we ordered a huge plateau sushis for a dinner with friends we were really disappointed... And also one thing, the staff is not nice, they are very cold and not friendly... I wont recommend and especially at this price...
Bebechouly . 2019-05-16
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Delicious Donburi served quicky! I was in a rush and had only 30 mins to eat, and the staff was polite and efficient. Good location in the heart of Hampstead and you can grab ice cream for a dessert from the place across the street. The only criticism would be that it’s too small. The seats are not very comfortable and it’s just too tight to fully enjoy anything else than a quick lunch.
Margo Gantner . 2019-05-15
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Great food and great service, eat here a lot. the quality is so high, the owner is lovely too, you can watch the food being made so you know its clean and fresh
Sean k . 2019-05-08
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Messed up my order and refused to make a new one unless I pay for it. Ludicrous and couldn’t have been ruder. The place is dirty with cracks all along the walls as well. Very disappointing.
Julie S . 2019-04-19
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Rudest staff I’ve encountered in a while. Messed up my order and then refused to fix it unless I pay for a new order. Ridiculous. Would give zero stars if I could.
Julie Strike . 2019-04-19
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it is not cheap, but it has probably the best sushi on the hill (unless you go to cafe japan in golders green)
Longman1950 . 2019-03-20
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I felt I was in Japan in this tine restaurant. The fish was absolutely amazing, we order The chef chosen of the day and has no words to describe how delicious it was. Indeed want to come back soon.
Pola_Lanziotti . 2019-02-11
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The sushi is really excellent quality for the price here. My only criticism is that the ambiance in the restaurant is not so good - the lighting is very bright and there are water stains on the walls. But in terms of the food quality its really the best I've had in NW3.
Natalie Roth . 2019-01-12
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Visit if you live nearby. Best for pairs or dinning single. They have takeaway available too. The sashimi was divine, the rolls not bad though a little £££
Ali Major . 2019-01-06
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Visit if you live nearby. Best for pairs or dining single. They have takeaway available too. The sashimi was divine, the rolls not bad though a little £££. Very good service.
Ali M . 2019-01-06
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Best nigiri in London. Very fresh fish. We've been in Tsukiji Market in Japan and our experience of the freshness was the same here. So great to come after Hampstead Heath park for a bowl of hot udon.
Elizaveta Kaluzhskaia . 2018-12-27
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Authentic good quality sushi for reasonable price!!
Sasha Patsvald . 2018-12-18
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Lovely tasty sushi from this very simple but stylish sushi bar Can eat inside but great to grab some and head to the heath Always a lovely buzz at this eatery
Deborah M . 2018-12-14
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Small sushi bar with lovely, mainly Japanese staff. Very attentive, great quality sushi with fresh ingredients and I really like their miso soup. Reasonably priced and in a nice location.
Jonathan Dakin . 2018-11-11
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delicious sushi, made in front of you. the restaurant was very cosy and the sushi was honestly the best!
aisha06513 . 2018-11-03
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Nice little sushi spot in an alley where you can get takeaway or sit at the small bar. Good quality sushi.
Todd Dominey . 2018-10-14
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The best eat-in sushi as well as take away in Hampstead. All the sushi are handmade and made of fresh products. Well priced & friendly staff.
Alice M . 2018-09-17
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Excellent restaurant. Fresh ingredients. Preparation in front of the eyes. Very good quality / price ratio. Fast service. I definitely recommend this place!
Hugo DANIEL . 2018-09-08
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Delicious choices of vegetarian sushi as well! Absolutely love what they do to their inari nigiri...am trying to hold back from going more than a once a week!
Myeisha Benshemesh . 2018-08-19
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If it was a little bigger inside it would be 5 stars. Unless I missed upstairs seating then it’s a small restaurant but the service, freshness of fish and our experience was all great. We sat outside on a lovely day but again there’s only two tables. I imagine they do a lot of take out orders? Staff very polite. You can see the sushi been prepped which I think is important when it’s fresh ingredients. We would go back
The K D . 2018-07-30
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Friendly place,very tasty sushi and not expensive. If you like sushi you should go this restaurant.I would recommend to you all sushies
182s_reyya_ . 2018-07-18
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Came here for lunch. Had a mixture of rolls, udon and seared nigiri. Fish was fresh and food generally yummy. Great place for quick lunch in Hampstead .
gladysy2013 . 2018-06-29
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Real fresh and Good take away sushi
M M . 2018-06-26
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일본인 요리사. 오픈한지 1년된 깨끗한 식당. 맛있어요.
권희경 . 2018-06-08
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The service here is terrible!! I have had better 🍣 in Mexico.
Robert Hankins . 2018-05-27
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Outstanding Sushi, best I ever tasted in Hampsted area. Veryfast, kind and friendly service
Maria Luisa Dell'Orto . 2018-05-21
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Best quality ingredients! Well priced. Sweetest people. Our regular Sushi place in Hampstead :)
Naina Gupta . 2018-04-30
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Good quality food, portions a little small, good decour and ambience.
Birgir Magnússon . 2018-03-25
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A tiny but spacious sushi restaurant with fresh sushi, wonderful takeout and very reasonable prices! Please don't go...
Shay Pat . 2018-01-25
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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A fantastic experience. There is an employee called Wojciech who is one of the kindest people I’ve ever met in customer service. He’s thoughtful and patient and cannot be more helpful. My wife and I are staying at Great Ormond Street for months with my daughter who has been very unwell and Wojciech makes our life easier. He is a joy to talk to and Itsu should be aware of what a wonderful person they have representing them.
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Tried the place once out of curiosity and it quickly became one of my favourite places to eat in London. Staff is super friendly, atmosphere is nice and food is incredibly delicious
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This is a fast food sushi and bento establishment. Their logo drew me in. I had a pre-rolled Dragon Roll and a Sweet Chili Chicken Bento. The roll and bento were both flavorful and satisfying. I wonder how much better they would taste if I could have them freshly made. It was a quick process to pick up the food and pay for it. If you want a fast, fresh and good meal, this is a good choice.