Subway Washwood Heath Road in Birmingham

Great service from gurpreet kaur 👊

I was served by the manager Maddy, as always fast, efficient, polite and always remembers my order. Excellent customer service and communication skills! Highly recommend!!!

Very good customer service from Gurpreet kaur

Gurpreet kaur very good customer service

Food items was missing when called the shop they said he forgot to put my items in bag very bad communication never ordering from here again

Whenever I order a subway from here its always terrible. Something always goes wrong. Plus the price is hiked up more compared to the one I go to frequently. Wouldn't reccomend buying from this store. The one in swan shopping centre is better. Taste and presentation wise.

Brilliant quality, great customer service and the best manager in Maddy. Thank you!

Gone downhill. The portions for salads have gone smaller. the meats portions gupreet put smaller than recommend servings. Also got food poisoning that day. I am really disappointed. i am also at the BOSS level on the subway app.

Great food, very reliable, Gurpreet was a nice server. Amazing!

Got served by Maddy today - she’s a wonderful employee. We were sent the wrong sub and she gave us a free sub meal. She’s very welcoming and remembers her regular customers. Will definitely come back 😌

10/10 service, Gurpreet Kaur was great. Highly recommend

Good service especially from Ghurpreet thank you 💞

Food wasn’t worth the money and took an hour from when i places the order for it to arrive. Won’t be ordering from here again

Food was cold and not at a good standard

Customer servicing and food quality is amazing here. Specifically the staff behaviour and their service to making food is very good. I visited yesterday and they welcomed me with big warm smile.strongly recommend this place 🥰

I had a fantastic experience at the Washwood Heath Subway, largely thanks to the outstanding service provided by Maddy. The store was clean and well-organized, setting a positive tone for my visit. Maddy greeted me with a warm smile and crafted my sandwich with great care and precision. Her friendly and attentive approach made the whole process smooth and enjoyable. It’s clear that she takes pride in her work and genuinely cares about customer satisfaction. I left not only satisfied with my meal but also impressed by the high level of service. I’ll definitely be returning to this location and recommending it to others!

had a great dining experience at Subway recently. The food was fresh and delicious, as always, but what really stood out was the service. The manager, Maddy, was incredibly friendly and attentive, making sure my order was perfect. Her professionalism and kindness made my visit extra special. I’ll definitely be coming back!

Great Food And Nice Helping Staff Specially Manager of the branch

Quality Sandwiches and Good Staff

The food is lovely and fresh specially Sandwiches Staff is Lovely here as well

Very good Quality Food And Lovely Manager and Good Customer Seevice

Best place to eat. Absolutely love the service rendered by Talha, he gave me an excellent customer experience, so professional, and the food was sumptuous as well. I recommend this place to everybody who craves a delicious meal and a good customer experience.

Food is delicious Staff is very friendly and helping specially Talha

Had a great experience, staff member Talha, did a good job in serving. Keep up the good work.

Mr talha mehmood was one of the greatest member of this branch he is so kind and well mannered and humble person. Always add my favourite seasonings in the food. i just love their customer services.

I loved this subways the guys are very cooperative specially one guy I think his names is Talha he did splendid job and made a fantastic subways. He listened to my instructions carefully. I usually visit where he is around cause he makes its wow

Hardly any salad and I paid for extra chicken and extra chesse. Sadly it seems to depend which member of staff serves you as the quantity changes depending who prepares it!!!

Not the best subway I’ve been to. The toilets missing a lock and handle so that’s quite weird. Had a salad here but tasted a bit off

Food was nice. Used cheeky Tuesday discount. I requested ready salted crisps but was given prawn cocktail. I was also charged 10p for a bag but the bag provided was a paper bag which I believe should have been free…

I frequently stop by this place for my morning snacks, and I’m always greeted with a warm smile from Ms. Maddy, who is part of the morning crew. The food comes out fast and is absolutely delicious. I definitely recommend it!

Whoever made my order today did it perfectly. its best one I've had in months. Thank you so much Whoever made it.

Missed items, missed notes didn’t even give what we ordered

There is almost always something missing in the order. No Cucumber and peppers in the salad. Had the same issue last time too. Really hope they read the order before preparing it!

Lovely two man team here, worked speedily and accurately. Great manners from staff, who helped me get the best deal with a voucher. Highly recommend. Seemed a bit in the dark and no one was sitting inside, but I may have gone in on a Sunday. Food was fresh and generous.

Every single time I order I request not to be toasted and every time it comes toasted may seem silly but I don’t like the cheese melted and meat is warm it’s disgusting

First time ordering with you guys. brilliant service and easy to navigate. thank you

poor food think they have changed workers and the food is terrible now!!!

Disgusting they sent me a wrap box for salad complained to just eat for refund think I use another subway from now on!

Chicken taste like it’s gone bad😭

Very slow service. Only have one person serving. Waiting in Que forever

Staff here is lovely, Asian man was amazing to my little brother on his birthday and he gave wonderful service!!

Did not receive the drink from my meal that I ordered.

Food was very cold and had missing items!!!!!!

Food was very cold. Not enjoyable

food was cold and soggy i didn't get what I ordered disappointed and hungry

my food came burnt a little and was cold

I don't understand why just eats have charged me for this order twice

Asked the delivery to be left in the porch and they did ,much appreciated

One of the best Subways in town.

The best of the Subways. From services provided by Ibtihaaj I believe and the other lad Hasan if Im not wrong to the quality of food like bread, meat, freshly cut and nicely presented veggies and the smell of those cookies attracting you towards them. Everything was fantastic! Would love to come again and again.

Asked for chicken bits for cheese an was cold

Very tasty and arrived fast. I prefer them to Shard End Subway.

Never came, driver displayed they'd delivered when they never did I rang the branch to complaine, I was just dismissed and told to contact just eat, I ended up wating over am hour just to have to drive to another branch and pay them for the same meal absolutely fuming

Waited ages for the wrong food to arrive. Phoned to be told they couldn’t rectify and send out the correct order due to no delivery drivers. Kids went without. Thanks.

Missing cheese off 3 Subs cucumber not requested on one. Wrong sauce on Philly steak. None tasted as normal. Very disappointed

I recently had the absolute pleasure of dining at this particular Subway branch and I am compelled to share my phenomenal experience. Firstly, the variety and quality of the food was outstanding. I ordered 'The Baller', a rather intriguing menu option which more than lived up to its promise. Bursting with a delightful array of flavors, this sub was meticulously crafted, making every bite an exciting gastronomical journey. Now, a wonderful meal is only half the equation when it comes to a satisfying restaurant experience. What truly sets this branch apart is its exceptional customer service. Abdullah, the gentleman who served me, was an epitome of hospitality. His service was prompt, friendly, and proficient. Abdullah expertly guided me through my options, providing insightful recommendations that added immeasurably to my dining experience.

Quick service and pleasant delivery guy

Food was cold, delivery was later than time estimated

Best place to eat, professional staff, fast service

My food wasn't delivered at all and the man on the phone was useless I offered to pick it up and he said straight said no it's not my problem dont order from here if u want your food to come at all x

I wouldn't rate this a one star we brought two meatball subs and it was full of sauce that over took our taste buds sauce it was sour, unedible. I am very angry that this happened because its not just this branch its two we had a issue with. Subway needs to go undercover because it's appaling. We brought from subway to fund blocks of cheese in the sandwich and cold when we asked for cheese and toasted

I got a little note written to say there was no spinach but was there no Mayo either? It was 2 meatball subs with Spinach, sweetcorn and one was spinach, sweetcorn and olives. Fair enough there was no spinach and you guys let us know but where was the mayo? I ordered both with sweet onion sauce and lite mayo and we got just sweet onion sauce! I’m actually shocked that with just two subs they made a mistake like that! For future try ticking everything you’ve done after or maybe just more than once. Can’t believe it I’m actually cracking up.

Nachos and footling arrived cold

Service charge was a bit disappointing and also a charge for a paper bag.

Amazing friendly staff that's served with a smile , this subway is really clean and hygienic and everything tastes fresh

Placed an ordered and received completely wrong items

It was really nice experience and I really enjoyed the atmosphere.

Best place with a great customer service by Mr Hassan.

Today i was served by Hassan and he was exceptional with his service. He is an asset to Subway. Very clean and quick making my subs and letting me know about the deals of Subway.

This place is on the Washwood Heath Road it has a load of Junkies at the back of it all the time they don't do nothing about it it is disgusting people eat from there and not only that people live there too they have no respect for others

The staff was sitting in the customer side on his phone. When I walked in after 2 mins he got up and said 5 mins. He then started to mop the floor. Don’t know why he didn’t do that before sitting down. The subway then didn’t have the bread or the topping I wanted and I had to leave empty handed.

Got the whole order wrong and my kidss did not eat!

Great experience. I got my sandwich and customer service was great. Also glad they had card machines unlike some fast food joints I go to.

First time ordering, sub was not toasted and forgot cheese 😐 Driver was smartly dressed and polite. Will try again soon, see if any better...

Told him to clarify the price of the food before ordering, ready to pay and he doubles the price. Subway app said 3.99 he refused to sell at that price, all he said was just pay abit extra doubling the price. He Started arguing, i refused and walked out.

Good experience fast service great customer experience

Abubakar was really helpful and easy to talk to

if possible would give one star. forgot half the order and asked us to reorder on uber eats to receive it cost extra 10£ and food was mid.

Ordered subway after ages! Shouldn't have bothered! After 1 hour of waiting I got soggy cold wedges, nachos, chicken bites! Hard stale bread! Missing crisps from the order! Quite a disappointment!

Excellent service overall, the employees were helpful and very friendly. The food is great and really is worth the value.

Service Was one of the beat if not the best i have ever received. 💯 professional and efficent.

Great and very friendly service. Tahir appreciate your quick service ..!

Good service and good customer service from ibtihaj

Clean restaurant and I was served quick.

I ordered one footlong sub and one six inch sub for my family yesterday evening. I was informed this morning that only two six inch subs arrived. This was incorrect and I was charged for one footlong too. Please can you look into this ASAP.

Abubakar was my server today and he delivered fantastic customer service, will be returning for seconds!

The attitude of the workers was great and it was a positive experience to buy from this subway

Abu baker is a well respected sever and done me nice

I asked for a normal pepsi, I received a pepsi max, I cannot drink it as it has sweetners which taste vile to me, also I asked for the sub not to be toasted, it was toasted, the veg i asked for is now soggy, I can't eat the sub as again it's just vile now

Abubakar was so lovely and patient 10/10 experience

ibtihaj has been good guys so lovely to the customer

Ibtihaj served me and it was good service

Great experiance. Very friendly staff. Would definitely recommen.

Great services from Ibtihaj with a combination of taste and refinement.

I had chicken tikka, teryaki, steak and tuna, food was really good and Excellent service.

So I go most days for lunch and yesterday was no exception. The servers were all busy serving customers and my server in particular was trying to deal with 3 different things at once, so was a little distracted. Anyway, he ended up marking my sandwiches all wrong, so when I got home I immediately gave the gentleman I care for his sandwich, which ended up being mine, so I was out of a sandwich. As he had ate the majority of it before I even opened the other ones and realized the mistake. So I went back explaining this and they not only replaced and made me 3 fresh sandwiches, but also gave me the other 2 that were marked wrong, back. This is excellent customer service. The servers name is Ibtihaj, and he handled that issue perfectly. Other servers in other eateries should take a leaf out of his book. All servers that are currently working at this location are very good and well trained with excellent customer service.. And I'm white, (lol) so just to putting it out there to show that I'm not affiliated in any way to Subway or those who work there.

I’ve ordered 30 minutes before because I didn’t want to waste my time, but when I arrived then they started to prepare my order and shop was extremely quiet. I’ve paid for Italian herb and cheese bread but I‘ve got normal bread. I prefer go with Uber Eats next time

Excellent and very friendly service by Ibtihaj. Hoping to be a regular here.

Purchased a foot long teriyaki sub. Sandwich was freezing cold... should have been toasted, but they must have toasted it in the fridge, cheese wasn't even melted. chicken peices were grey and tasteless. overall sandwich was 1 star AVOID at all cost, 7 pounds for that awful slop.

Great experience and good service from Ibtihaj.