Burger & Sauce - King's Heath in Birmingham

Disgusting I ordered signature fries and it had a black hair on the fries absolutely disgusting nobody wears a hairnet in the kitchen I emailed burger and sauce waiting for a response and didn’t get one. Burger and sauce do better.

It was alright just took a bit

Ahsan served me. The food came quick and it was delicious. Recommend coming here.

Very delicious, first timer and will order again next time

Ordered and paid extra for dips for none to arrive

they have forgotten my can of pop.

amazing service,food and atmosphere

I did not receive the food! I didn't get any calls! But when I checked my phone, it showed as delivered. How did the delivery person know the 4-digit code?

Foods amazing as always. Service very quick.

Amazing service and quality food would come again

Great food with great service from Ahsan

Food was great 100% coming back and shoutout to Ahsaan geat customer service lovely experience overall.

Shocking - ordered food sat down, never came, kept asking, still nothing. People getting their food prior to me who came in 30 mins later - it's a burger and chips guys

Food tasted great but chips had gone quite cold

food was great and service was also great

food was brilliant and the service was immaculate

Fresh food always and presentation always on top notch

Tried burger and sauce in kingsheath and absolutely loved it! The chicken burger was juicy and packed with flavour, and the fries were perfectly crispy. Great sauces, quick service, and friendly staff and customer service was amazing. shout out to the staff member who served me Ahsaan, was really helpful and polite. Definitely coming back!

Delicious meal and quick delivery

Food was great and staff were really friendly!! Great place!!

The food was amazing, lovely friendly staff and plenty of seating with toilet facilities can't fault this place highly recommended 👌🏻

Great food..great service recieved from Shabaz who took our order..polite and helpful.

I would like to request a refund as it was cold

Great burgers, I had the Flamin hot and the animal fries. Really good and filling. Priced really well to for the portion sizes.

First time here and it was amazing, staff were very welcoming and the food was delicious, their burgers are one of a kind

got good customer service from zain

Everything was perfect, even when we had a misunderstanding, the staff made up for it straight away

As always food was spot on fish burger tasted great worth the wait if youre not in a rush and they do try their best tbf

Great food and very good communication wise informed of 1 missing item from last order not only was it refunded but they threw in the missing item thankyou guys it was very appreciated food as always spot on!

Anyone taking order is good and the food is just consistent. Always a shout because the foods always good. Big up kings heath. 3 Palestine. 3 the mandem

The food was nice and delivered at a reasonable time, the only issues were one item was missing and none of the food was labelled. We had a large order and had to sit there and open each box to determine who ordered what!

Ordered a wrap no sauce got sauce ordered onion rings got two fries

Poor quality. Double patty club had a patty split in half to make two. Didn’t put cheese on burger when paid separately. Awfully low value for money!

Collection was fast but food was very cold, burgers got vry cold in 15 minutes when reached home. Very poor experience. Looks like not freshly made

Didn’t even put my drink in the bag .

Food was cold unfortunately. But lovely.

Estimated delivery was 18:50 food was delivered at 19:43. Delivery time kept changing! Food arrived cold. The food had obviously been left waiting to be delivered which in turn met it was dry. Real shame had it of been delivered on time it might have been a decent meal.

My order never showed up said it was delivered but I didn’t receive it called the restaurant ans they where useless

Yo this place slaps different 🫡🔥🔥🔥

Ridiculous waiting time they say 10 mins but really around 30-40 mins and food covered in fake cheese even though asked for no cheese on anything because of allergies wasted £25 on it

Wouldn't even know how the food tasted because they canceled my order after an hour and a half of waiting , disgusting

Order placed at 16:39hrs for 18:15hrs delivery. Food delivered cold at 19:35hrs!

Took an hour and a half to arrive then gave me the wrong food and never answered the phone for forty minutes so I hung up as I gave up horrendous customer service

Food came cold and was 2.5 hours late

took too long and food is a bit cold

Not to blame,ordered busy period order took awhile. Food came hot and on point,cant fault,thankyou

Very good service fast and the staff was very polite - Saba was very polite and friendly. Will come again!

Food is always lovely!! 40% off aswell 🙌🏻

Came over 1hr 45 mins after ordering

Absolutely awful service today from this branch. My entire family has been fasting, and we have waited for more than an hour after the fast has opened. This restaurant plasters ramadan mubarak on all of their social media, so that they can take advantage of people observing their fast. I was on hold for 45 minutes and was told by the automated voice I was the first in line. FOR 45 MINUTES. The call was never answered, and when the food arrived after 1 hour and 10 mins, I asked the driver what had happened. He said that there were 3 people working in the entire restaurant and there were more than 20 people there waiting for their food. The fact that burger and sauce does not staff enough employees to fulfil the orders they take on is shocking I will never return to this franchise of stores again after being a loyal customer at the branches in the city centre.

It never arrived butnshows delivered. The restaurant were completely unhelpful, could not even confirm the delivery address. A complete disgrace

Second time ordering and wasn’t disappointed again delicious food

Ordered food, the service was very poor. Toilets out of service. Won't be coming again.

Despite ordering 3 hours in advance due to fasting and wanting it on time, I even ordered 30 mins later then breaking of fast to avoid the rush hoping that would be sufficient but it still came 45 mins late.

Usually order from here all the time, paid by card food said delivered yet never arrived. Called the restaurant said THEY had a mix up with deliveries but wasn’t willing to resend my food back out.

Meat was not cooked for second time this place

Great food, great delivery time and service!

I went yesterday and tried their chicken wrap. Fresh and tasty. Thank you!!

the food was nice but fries were cold .

First time trying burger and sauce and it was amazing food was very tasty and the tubs of sauce were amazing definitely ordering again

Food was really cold and the chicken in the burger wasn't fried properly.

always good food from burger and sauce

The food from Burgers and Sauce is delicious and well made however the two times we’ve ordered from there something has been missing from our order (this time it was the drink) it’s a very frustrating experience.

Excellent. We love it always.only u should give sauces with burgers as ur food is quite expensive.

the burgers was good but the fries were abit cold

I asked for another order didn't load and came cold, told agent my wife's pregnant there was laughing in the background, she said I could add vouchers for next time, no vouchers and cold food

My food has not arrived I ordered at 23:07 and it say’s delivered at 0:55 but it has not been delivered at all

The fries was abit cold but tasty and burger was nice

burger sound tbh cod bites like and chicken stripes vile

We have been asked for 50 pee for sauce and i have been a regular customer of this burger sauce branch this never ever happened and the guy told me we have been charging this 50 pee for sauce over ages Such a rude guy and i have been asked and finally i paid 1 pound I am boycotting this burger sauce branch You got 1 pound at the cost of every week regular customer This was never happened the staff was very co operative before seems like new guy i ordered eat in at 9:20 pm today Good bye you beed to learn customer service and how to treat your regular customer

Kids chicken bites way too salty ended up in the bin.

I experienced a significant disappointment with the service today. The lady who attended to me was extremely rude. After waiting for an hour, she handed me a collection order. During ordering the food she said that my food would be ready in 10 minutes. However, when I arrived after 25 minutes, my order still wasn’t ready. She then told me it would take an additional 2 minutes, but it actually took 35 minutes in total. Throughout the entire experience, there were no apologies or explanations provided, and at one point, she even suggested that if I was in a hurry, I should order from somewhere else. While waiting for my order, I also noticed that three people working in the kitchen were not maintaining proper hygiene. Their hair was not fully covered by their caps, and they were not wearing gloves while handling the cooked food. I will never return to this restaurant.

First burger of 2025 and ate. My partner loved their crispy veggie burger. I wanted to buy another but they closed. Lit burger gang

they state buy 1 get one free but they dnt actually send the second burger

Had an issue with previous order but they kindly resolved this! Great customer service. Would order again! Thank you!

I didnt even get my festive burger which claims to be buy one get one free. Disappointing for the price paid aswell.

The fire fries were salty otherwise burgers were nice, but a bit too oily though!

No chicken strips arrived. Sauce exploded in the bag all over everything, food cold when arrived.

Brilliant location. The super helpful staff went through the entire menu with me to explain the various items and flavour options they had. The food was genuinely top tier compared to other restaurants in the city, the price is high but definitely worth it 100%. We had a classic chicken burger meal and a spicy burger meal. Both were ridiculously good, the fries were nice and crispy. The dining area was super clean and well taken care of. The toilet is a bit of a free for all and can be quite messy, but it is what it is. I don't visit this place to use the loo haha All in all, probably one of the better restaurants in the city. I've made it a standard visit for whenever I find myself in the area.

Great food as always; just a shame about the delay this time

Kids chicken bite way too salty.

Recently tried these and both orders we’ve had have been brilliant! Angus Beef Burger + Signature Fries. Fries prepared and cooked well with a great sauce and flavour. The burgers were well wrapped and boxed and had been put together with care. Tasted spot on. Highly recommend

1 hour to deliver it less than a mile everything is freezing cold I want my money back

Nice and modern. The only thing i want mention is if you doing delivery sometimes it takes lont time.

original delivery time said 18.35, this was delayed due to driver dropping off elsewhere first. fries were not as hot but the rest of the food was good.

Food was very good and we enjoyed it overall would order again but 2 things to improve 1) please don't put burgers sideways in bag one was and fillings fell out and 2) the smoky barbecue sauce is very spicy overpowering burger flavour for me fine if you like it spicy but i dont so please either use a less spicy bbq sauce or label that it's spicy so I can omit it please

Ordered from this place quite a bit on UberEats over the years. Excellent food. Always brightens my day if I've had a rough one. And I would like to give a couple recommendations: - The beef nacho melt - Lemon Pepper Wings

originally said 19.15 then changed to 19.40

just eat driver stole food again, restaurant wants to play 3rd party not their issue games!! let's see if uber eats any better!

Amazing food , I’m becoming obsessed with this place, highly recommend, besides the great food , also the amazing service, clean place and nice options for kids , good food for value too, lovely staff

Two items missing, phoned the store and the manager said “nothing I am do about it I’ve got no drivers”!

I ordered at 12 and it arrived at 1.45 nearly 2 hours later and the restaurant is less than 10 minutes away and I was working so could not pick up. Totally unacceptable

It was expensive but the food is ok.

It’s very nice in here and the food is delicious. Only 4 pound for chicken strips .

food was great, delivery driver is lovely

Loved the burger but my fries were not with it!

Amazing burgers well cooked and flavored. Highly recommend. Also pretty well priced considering the high quality.

Burger was lovely Chips were nice and crispy wings were very saucy. overall very good

i paid just under £14 for a below average burger and nachos that were cold - just a few nachos - not even enough for a child with that nasty yellow cheese and a few jalepenos thrown on

Amazing food everytime i visit and Jamaal ensured that he looked after me and makes sure my experience is always great!!