Subway Fort Shopping Park in Manchester

absolutely terrible and rude service!!

I came for a quick lunch and realised the staff have given me the wrong item. When I went back and asked them to change it they refused and said I had to buy a new one. I said it wasn’t my mistake and they need to to change it after which they said “Sorry, our management won’t allow us.” The problem herein is that you have people who are uneducated, not trained properly and can barely speak English. When they make a mistake they don’t own up to it and apologise or make any effort to correct what they have done. I was looking at a Subway franchise but after my experience I’m going to pass and will never come back. I much rather go to M&S and get a meal deal using self checkout where I don’t need to interact with stupid people.

Always missing items when I order on Uber eats

Asking 2 pounds extra just for wrapping separately and price went but quality down and toilet out of service same as always

Food was ok, long ques and packed seated eating area.

Food very fresh, clean and quiet :)

I go to this subway often because its always local to my hotel in Manchester. The staff is bit arrogant, dont know why are they even at the front to serve in the first place. Obviously i go back in there just for the food.

Fantastic right next to my workplace quick service delicious sandwiches

Robbed me for lack of info, staff was arrogant, rude, unprofessional and unhelpful. I hope never interact with them again. Better to use other plenty of takeaway around for better service

You know what to expect when it comes to sandwiches in Subway, but the service here In Manchester Fort is like no other Subway I have been to (and I have been to many). The mannerism and friendliness that radiates off the staff there adds me to the list of repeat customers even though there are other Subways closer to me. Thanks to the Staff At Manchester Fort Subway: Amreen, Bart, Poojah & Abdi for making it a pleasant experience every time.

Absolutely ridiculous that a subway located in a busy shopping precinct would have 2 people working. No fault of the staff members.

Started my sandwich and then told me the meat I wanted wasn't available. The chosen bread also wasn't available, so maybe they are not managing the store effectively. Customer service severely lacking, the server was mumbling throughout.

The food was great and fresh. Slightly cramped for seating. Had to wait to order as we went at lunch and it was busy.

A bit cramped inside and apparently a glass of water isn't free even when we order.

Halal Subway 👍 Service was good.

All in all staff is helpful and que moves fast. Maybe if they add extra seating space would be nice to dine inside sitting down rather outside standing up....

Ordered Half sandwich got 3/4 of what was ordered and the white guy refused to make a new one so i left the shop without anything. Very bad customer service! Shop Left without 2 sandwich with chicken and cheese toasted and chips which was waisted because of their attitude! Idiots

Food was good and tasty but in general the whole restaurant is messy. Bathrooms were disgusting, I didn't even want to use them.

I tried to place an order at 17:58 hardly made it and staff refuse to take my order I asked what time you closing they said 18:00 I said 2 minutes to go they said sorry we closed very disappointing I said will complaint about it staff said sweet bro no sense of accountability.

This subway is dirty, and he didn't change his gloves from one sandwich to another touching tuna for me then veggie for my grandaughter, then ham for my husband its disgusting.

Sides extremely messy and looked dirty. Don’t know why I even bothered to buy from here

Visited this store today and staff there do no listen to your orders. Ordered 2 sandwiches and they got them on the wrong bread and I had to correct them twice. I then asked for 1 rainbow and 1 chocolate chip which the girl made me repeat 3 times only to get home and notice they have given me 2 chocolate chip ones. They need to teach their staff to listen to the customers orders and better customer service

Very sad. The sub was dry, tasted bad, and the bread was chewy. Very very upsetting. Price went up but the amount of food went down.

Very bad customer service, not a hello or thank you. Not an offer of meal deal. I asked for a chocolate chip cookie and I was given an oatmeal cookie. They didn't even offer tissues or a drink.

Decent service times. Nice to eat in.

The toilets in this building are vile ...

Portions are smaller now. Taste wise it's descent.

Came in store just now and was told no bread. It’s 17:20 and it closes at 19:00 and no bread so why stay open. But staff always friendly.

Nice halal sandwiches cant go wrong. The steak and cheese sub was tasty and the 6 inch chicken teriyaki sub was on point. Nice an friendly staff and great location at the fort in manchester.

A lovely subway to visit nice and quite seating area and plenty of parking spaces close by. The sandwiches are fresh and nicely prepared.

Halal customer service need improvement

Its not clean at all. I dont think anybody is there to clean the shop either floors or tables . Few people there to serve customers and get money. That's all! They didn't take my £50 either and had to go to another shop to get £10 to be able to get my sandwich then obviously my sandwich was soggy when i got back . Eventually he offered me to put my sandwich that includes vegetables in microwave again . Thank god i said no thank you . I had clean the table my self to be able to sit and use the table .

Jist your typical subway however the cleanliness of it wasn't great the disabled toilet was disgusting and the bin in the restaurant was over flowing

Bread was dried out to the point it was like stale. Should've returned it but was in a rush after being kept waiting cos they weren't coping. Won't be goin back. There are other subways that get it right. Ashton new rd to name one.

£6.70 for a foot long sandwich is ridiculous. No nachos too... as usual. Won't be back.

The best Halal subway in north Manchester by far.😀

Very friendly & polite staff . Customer service is 10 10.

Always love the sandwiches and salads here..generous portions, quick and friendly. Small premises though.

A bit expensive for the amount of food that you’re served and my girlfriend wanted a little bit more cheese on her meatballs and she was charged the price of double cheese

This place has some very arrogant staff but as for keeping their toilet broken for as long as I can remember which is mostly why I gave it 1 star. I've just seen a little girl nearly wet her self and when she asked to use the toilet they said it was broken... You can sometimes tell when a person is lying and this was one of those times. Surely H n safety should look at this !place

Very clean, table clean when finished, fast service

the tables were dirty we had to clean them ourselves. the workers do not wear a mask or gloves.

Sandwich was enjoyable go again.

Service was a bit slow but staff are friendly

Friendly stuff, tables wasn't clean properly

Service a little slow but other than that no problems ...food was fresh as always

I'm usually a fan of subway but didn't realise until I got back and started eating that they don't serve real pork products, everything was turkey based instead (Turkey sausages instead of normal ones) and it didn't taste as good as usual

Poor customer service. Toilet out of order. Don't know how many days. They are referring customers to M&S 600ft away.

Usual excellent lunch at a good price

Wasn't to bad when I went in,pretty quiet,food was done quickly and enjoyed it

Quick Service. Social Distancing measures were put in place and adhered to. Of course, had my nice Subway sandwich to take home☺

Please employ people who can understand what the customer wants to order. The service was absolutely horrendous. I absolutely do not recommend this place to anyone, avoid at all cost. I spent over £30 on sandwiches and they didn’t even apologise for their mistakes. To make matters worse they only put a tiny amount of sauce on all the sandwiches. I repeat, avoid this place!

Out of all the subways these give the least but everything else OK

Nice and clean with helpful and friendly staff. The food was fantastic.

Great food efficient and friendly

Couldn't eat in but the sub sandwich was delicious

Subway is subway ! But the staff are rude and arrogant

My cousin and I called in Subway on Sunday as we were gagging for drinks. The staff were found so polite in serving us. I personally have eaten inside in the past with a friend, who like me, adores the food .

Service was good pleasent staff

Well organised for covid 19 pandemic quick service.

Most if time i fo breakfast from here

The place is filthy and they were microwaving food because the grill wasnt working.

Disappointing as the oven wasn't working but everything else all good

No queue, got served quick and efficiently.

Great place to go for a tea time drink and chat with friendly locals.

Delicious food and lovely staff

Evrytime they got something new to surprise us, food is fresh as always and taste is awesome

It's subway, does the job nicely 😋

Subway is always my favourite choice in town as it's more close to my dietary requirements as I prefer low calories.

Always a good selection of good food to choose from, and I usually take my grandson for a sandwich.

Very clean and all very friends great food

Pretty normal, though staff were not the happiest, but that might have been due to it being the end of a long busy day just before Christmas.

Food was lovely but the place needed a clean tables and floor still had the peoples before us food on them

Nice sandwich food and interesting option with halal.

Went in at 7:10 and it isn’t supposed to shut until 8 yet all the chairs were on the tables and we were told we couldn’t sit down to eat. Staff were rude and blunt. All the sauces had already been put away. The same knife was used to cut both sandwiches without being cleaned which left mayo on my plain sandwich which is not only annoying and unsanitary but also dangerous in regards to allergies. Not impressed.

This is small but cozy subway franchise with friendly and professional staffs

FOOT LONG MEAT BALL GREAT ON A COLD WET DAY

Corn is a sandwich topping in the UK.

Nice small subway could do with fresher ingredients

Love it! Can also have it as a salad instead of a sub.

Nicely placed in the Arndale, healthy food and comfortable surroundings

lovely food . fast service. nice ppl

This subway is always busy and the staff are always on there toes, keeping everything in place. helpfull and quick always get the right order. Clean and the flat bread is amazing

Yummy fresh subs. Friendly staff.

Good service. But hardly and salad. Generally the service and food is fresh and excellent.

They should have more halal foods however I love the valentine's discounts they give as I can get a sandwich for a cheeper price

Only had two selections of bread, no spinach and no cookies. The chairs where on the table and we had to put four chairs down

On holiday pretty much the same as every other one, staff miserable and scruffy and food mediocre bcos is processed meat mostly and minimal salad counted out as its put on, nothing like when first opened !! Like everything else we need to eat and if little choice then what else is there eat grass like the cows and goats.!!!!

Always good selection of fillings

A lot of option. Nice food. Very clean place. Halal food. And very nice and kind staff. Parking is around.

Enjoyable sandwiches but be aware the one I went to (Manchester Fort) the staff didn't know where the allergen information was.

The food was very good idea would go again

The service was fast but it can be confusing

Good choice of food, and prices reasonable

A little small, but clean, I think they don't but a lot of ingredients on as some subways, but all in all it is a good place to eat.

Entré en el metro, el personal es grosero, la chica estaba detrás del mostrador, solo mirándome. . NO "HOLA, ¿qué podría conseguirte?" No hay habilidades de servicio al cliente, entonces el empleado que estaba preparando mi ensalada literalmente lo tiró en mi ensaladera. No me preguntó si quería algo después de tirar mi ensalada. No necesita mejoras impresionadas.

Great food and clean restaurant but some staff are definitely more enthusiastic than others!

This is a great store. We had great customer service from the manager of the branch. You can see his passion and enthusiasm for the job. Even though he had a large training day he still made sure to recognise us and also remember our order! I don't think I have had customer service like this in a Subway before... Thank you :)

Often a wait as its small and busy. Sandwiches always spot on.1 toilet which is always a bit grotty. Overall its a subway. You get what you expect

Fresh products good customer service and reasonable prices although the turkey breakfast is not for everybody