Subway in Cheltenham

Food needs to be improved a lot staff are miserable they all ways look sad don't even no how to have a polite conversations it make you feel depressed when leaving

I did order on uber and it was saying buy one get one free they only sent one in packing worst ever

Very rude and slow staff. Forgot half of the items too

I just ordered sandwiches from ubereats and they are cold af and break is hard, Who’s gonna eat a vegan meat patty footlang and a chicken tikka with cheese cold? Heat them up ffs 🤦🏻‍♂️

Ordered tuna sub on uber, didn't want toasted but as usual staff don't read orders 😒 so now ive thown away as warm tuna is revolving

They don’t hv anything in stock!!! Im cmg here from past 2 days they say they don’t veg patty or chicken or salad !! Worst subway till date!!! Not recommended

Says its open until 3am on Fridays and Saturdays, but I went in before then and they told me they were not open. Also terrible vegan options

If I could leave no stars I would. We waited over an hour of a SANDWICH. They served people that ordered over half an hour after us first when we finally got our order she made it wrong. Told me I was wrong even tho I had show her on the app that I was correct. HORRIBLE SERVICE NEVER COMING BACK HERE

Could not get in, not wheelchair access ao order at door. Not bad, harsh brown .

I visted subway on wednesday 7th February as i was working in headingly that day. When i came there was a rude lady working who was rude to the customers in front of me. They had the £4.99 on any footlong sub which was with the app. I downloaded the app last night and as i tried to scan it she said that it wasnt showing on the system which i insisted that i had the app and i was eligible for the deal. She then raised her voice at me and threatened to call the police when i asked for the manager or a corporate number, she proceeded to call the police on me the customer and said i was harrasing her which was a completely false accusation and was only esclating the situation, but luckily i started recording as soon as she raised her voice for my own protection which i am glad i did as she started making false accusations. I would recommend not to go to this subway as the staff are very rude and she did not change her gloves when touching meat then touching the salad which is a massive no no in the food industry as there are vegetarians around that do not want greasy meat on their salads. I have contacted coporate and will look to take action against this franchise of subway due to the unfair and potentially racist treatment i recieved.

Rude woman took my order, I walk in and she says nothing to me and keeps talking to her friend in another language. She asks me what I want, I tell her. She proceeds not to make it and just talk to her friend. I’d understand if she was busy but she very obviously wasn’t. A nice guy came over to do my order because she wasn’t, she shooed him away to the back and then for another minute, didn’t make my sandwich and just talked casually to her friend. A solid 5 min of watching her have a chat. I asked for a sandwich that was shown on the board, she didn’t know what it was and made me something completely different and something I didn’t want. She almost charged me extra after I already told her I had a discount. She then walks away after throwing my sandwiches on the counter. I stood there for 2 minutes whilst she chatted to her friend before she even noticed me. I had to ask for a bag and napkins. She was just rude and the customer service was tragic. I know it’s only subway but get a grip I want my sandwich.

If you want to get ill then this is the place for you!!! Cannot go wrong for a sore throat. They use the most oldest food ever! You cant beat it.

As sarcastic the last comment sounds, to reiterate, PLEASE do not give this business your custom else you will possibly end up in hospital like i did with food poisoning.

The hygiene is top-notch, and the customer service is exceptional. The staff always greets you with a bright smile, making each visit a delightful experience. That's why I keep coming back!

Had a wonderful experience, staff was so cooperative

Excellent service especially your employee uzair he made my day

The food was amazing, as to be expected but the service was surprisingly good.

First of all, I can safely say it’s not hard to make a subway sandwich or run one of the shops, I did it years ago in another area and it was really enjoyable. However, I walked in with my partner today and once it became apparent to the two women behind the counter that we were paying together and were ‘together’ the expressions became sour, the sandwiches were slopped together with no care to how much was just falling out (there was no one behind us or queuing) and when we got them home there were long black hairs in the food. I’ve since been unwell and would love to know the last time they did temperature checks on the food and cleaned the surfaces they work on. Appalling customer service, slow and rude, not a single smile and shouldn’t be in a customer facing role, either of them. I know subway franchises take hygiene very seriously but this one clearly doesn’t care. Long hair not tied back properly, dirty counters and soggy fluid visible on the meat. Will never go back there.

Staff are absolutely useless and incompetent. Messed up the order 3 times then gave me the wrong food.Not the first time this has happened. Would avoid this store at ALL COSTS

Never let me scan my points to claim my rewards always claims scanners broken but let’s others scan their code

Tried a sandwich from the new "premade" menu and it was pretty good. An improvement over the Subway sandwiches I'm used to.

I just placed ordered 2 (VE) footlong and 1 whole order is missing, moreover one footlong is received which has no salad and sauces…. Worst service which I have seen..one more thing is that there is no contact no to reach out to the shop. My order number is #7494

I just had a delightful experience at my local Subway shop today. I was in kind of a bad mood because of for some family issues. While taking my order, the girl at the counter, Heena, seemed to notice and said some kind words to me that I will never forget. It was nice to see that people can still be kind and warm and Heena's sympathetic words really brightened my day. 😊 PS: The sandwich I ordered was good too. 👍

Food is awesome and service is quick. Just that it could be more clean.

Walked in....service woman with a face like thunder and gave a dirty look. They were unloaded breadfrom the oven. Didn't acknowledge me or told me they would be a minute. Continued to unload bread. I left without being served to but a meal from the supermarket a few minutes later. I think customer service training may be of benefit.

I arrived at the subway in headingly with high hopes. I love subway, and how you can customise your own order. Ohh boy was I in for a treat. Me and my partner walked in there and asked for 12 cookies. The (rude) staff member sighed and said “can I just give u 2 of each different types of cookie”. I would get it if there was a shortage of cookies but there was loads of them! She was just lazy and couldn’t be bothered to listen to me for more than 5 seconds. Absolute disgrace of a establishment, and I will certainly never be coming back!

The WORST subway of all time. Honestly insane how bad it was. Cheers x

Very poor service. The staff (3 people) were more interested in dealing with what I can only assume we're online orders because the shop was empty when we arrived. The lady who eventually served us only took an order from one of our party of 3 before carrying on with other bits and pieces. I waited patiently to be served, although surely they should have served our whole party first. My husband was completely ignored and the next customer was served. My husband was not served at all and left the shop hungry. This was our first and last visit to this establishment.

Ordered 2 footlongs meal deals. Both incorrect with missing and incorrect fillings on both. Called to try and get it corrected and they said they couldn’t find the order. Even had paper receipt to prove it. Waste of £25

Poor cashier service on Christmas day. Sad!

I absolutely love subway. This branch is by far the worst subway probably in the world. I have lived in leeds for 5 years and it always seems EVERY single time i come to this subway there is something wrong. Things not in stock, machines not working , slow staff. Today it was the scanner for gaining subcard points wasnt working. Which it hasnt been for ages. Hopefully someone from management sees this and actually tries to turn it into a decent subway. Rant over.

I came in today for a sub and some cookies, the place was really clean and the two girls serving were so friendly it made my day.

Disappointed staff not good I came early 30 minutes before closing time they didn’t open the door I came from far away :(

Midnight on a Saturday during Freshers week and these guys are smashing it, banging sandwich, made it quiccckk and good craic, couldn't be happier, give em a raise and stop the greedy CEO leeching off their hard work

20/09/22 between hours of 2-2:30am. Got served by a lady and a man. Girl clearly new…and too busy flirting with the man to do her job properly . Was rude. Put on three pieces of onion to make the man laugh…he had to tell her to put more on. Barely put any sweetcorn on, had to ask for more. Asked for chocolate chip cookies…got given the vegan cookies instead. Man kept muttering something under his breath and when asked ‘what’ he didn’t say anything. Barely put any mayo on…driest sandwich i’ve ever had. Nearly choked and diedStop flirting with each other and save lives.

We both thoroughly enjoyed our Sub, crisps, drink, and salad ingredients that accompanied the Sub were fresh.

What a poor set up, no toilet, no bags, no cup lids, brown lettuce, the list goes on... I won't visit again.

Friendly staff, the bread I needed was still in stock, open late so you never go hungry to the bed

It’s a standardised and commoditised product Sometimes the franchises don’t work……..

Visited 13.05.2022 at 12.30, the two gentlemen serving are very rude they do not listen and have zero customer service skills, I will not be visiting again after such terrible service.

Forgot items then wasn't refunded them

Ordered a uber eats, the packaging was awfully dirty won't be ordering from you again!

Same nothing new. Friendly staff😊

I have strict dietary requirements and they got my order totally wrong. Its a sandwich, not NASA. Get a grip

Very nice like always. Very fast and good service. Whole team is great....

Missed half my order and wont answer the phone. When they did the manager was really rude and very condesending.

Great service and excellent food

Nice food but not the cheapest around

Mi pareja y yo viajamos a Cheltenham de vacaciones y nos gusta mucho la ciudad, excepto este metro. Fuimos a almorzar y hablamos con Lorna, la asistente del mostrador. Ella nos respondió bastante groseramente y tuvo una mala actitud durante el proceso de pedido. Mi compañera pidió tener queso rallado en su sub y ella consiguió una pizca de queso y la espolvoreó, básicamente no había queso allí. Al pedir más queso, Lorna le informó a mi pareja que tendría un costo adicional. Esto nunca ha sucedido en ningún otro metro en el que hemos estado y no nos importó, fue la mala educación del personal lo que nos dejó sintiéndonos molestos. Estábamos consternados por el nivel de servicio brindado y el personal debería ser más educado con los clientes.

Tasty and fresh sandwiches served by great staff. Highly recommended.

Mo and allen gave me an amazing customer experience would recommend 10/10

It's just another subway nothing special.

Weekly we are served by Anton, Megan & Jem with an amazing service and food. Store was so clean and there service so quick and efficient. The staff were so chirpy and made me feel at home! Can we make sure these comments are passed on to staff?

The service is amazing, they even let me into the back to try the "six Inch" one time

I have a feel that this petrol station has recently sacked it's subway staff and the owner's wife and sister thought "what's so hard about make sandwiches? We can do that!" They initially made me a foot long tuna, I had to shout at them like a fascist dictator before they'd quit wieldibg that monster around! They forgot my portions of hash brown and through them in as I was paying, they turned out soggy and binworthy. The 2 subs we had were awful, bread that turned to dust if you looked at it too long, pretty sure they used ketchup instead of hotsauce and had used the wrong meats for the spicy italian. Terrible.

Ordered through Uber Eats on Saturday at 8:45pm. I ordered a Subway Melt, and ended up with one of the most disgusting looking things I’ve ever seen. It was like they had thrown all the remains front the end of the day into it and ignored everything I had ordered. Typically disappointment and left feeling angry.

Allot better with new refurb staff need to be more smiles not sad, and lack of benches outside they been removed. Inside limited seating.

A great cup of tea the amount of samwich choice is amazing usuly nice and clean lovely stafmeat balls are great try them with chease and black olives amazing

my breakfast ..treat..healthy and yummy

COST me 60 pound cup.of coffe parking their car park dikkat edin

Poor subway, way behind the standard of most other outlets.

Standard subway but maybe coz run by lazy students like myself mat be the reason I felt everything was just thrown together .

I really like subway because they make your sandwiches fresh while you wait, I used to go to subway when I used to live in the USA When I was a professional chef.

Salads are really good, never enough staff though always a massive queue

I was there on the 22nd Sept afternoon. The guy who served me was incredibly slow and uneffectice, and he used the same plastic gloves to handle money and to prepare the sandwiches ( touching bread, meat and vegetables), not just for me, but for the customer before me too. Even after I've mentioned that he should change gloves he used the same ones... Shame

Very slow service. They also had ran out of several meats & salad item's. The worst of all was a dirty cleaning container was left next to the food. Will not be eating there.

Probably the worst service I’ve had... lad on his own not listening to what I asked for, repeating same questions over and over. Very sketchy subway.

We asked for flatbreads and were told they had run out. We asked for tea and were told they had no teabags. This wasn't 10 o'clock at night. It was about 1pm on a Saturday afternoon. Not impressed. That said, the food we had was tasty.

Very quick service and little complications from complex diet's.

Every days morning's open late. Very lazy staff.

Martin in Headingley is legitimately the best subway server I’ve ever had, his sandwich making tekkers are second to none. Some say the Great Wall China is the best wonder of world but those who state this are yet to see Martins skills.

It's a small subway, the card machine seems to be broken every other time I go there. Last time I went the drinks machine didn't work, neither did the toaster (for the cheese and toasted) and the bloke microwaved it but it just wasn't the same. The staff seem alright (apologetic for the broken stuff) but there were also flies on the last visit. Thank you

Like any other subway bit small what opens until crazy hours in the morning think 2 or 3 and writing a Centre soa great eating option

I know to many subway secrets to write a review. Will only eat tuna here.

Nice member of staff that served me and my kids. Very patient, professional and service with a smile.... Very rare these days

It's your regular Subway, in a nice corner shop.

Vast improvement on my visit 2 months ago, really friendly helpful manger, shop was very clean, would now recommend

Closed early when should be open...?

Subway in Leeds have very hospital staff who serve very good meals. Stewart and Nathan were in very friendly and were particularly accommodating. Good ambient atmosphere in there, lovely music always in kicking on their radio . Nice tasty meals too, loved their salad very much-recommend it any day. Great customer service

Stuart, the legend. Gets you exactly the thing you want and not only that. Goes above and beyond customer service by going. Out of his way in his own time to make sure all his customer needs are fulfilled. No one, does this but good old stu. What a Guy.

I used to visit this subway all the time, staff were great service was fast and friendly. Recently the franchise was bought out by a new manager and since then, the hygiene and cleanliness is disgusting, staff are unhelpful and unfriendly, they are always out of certain things (several times I have asked if a certain drink is available, I pay and then find out it isn't) I wouldn't recommend this shop to anyone. I've been in there twice and both times my order was wrong also.

Absolutely disgusted at the hygiene standards in this place. I could actually see bugs on the counter where the breads were being made. Never going back again

Good quick service and standard subway stuff