Subway in Edinburgh, City of

The women in the blonde hair glasses on was very busy talking to her colleagues rather than listening to my order. She was rude when I was trying to talk to her she turned around and said WHAT aggressively. None of the staff members hair nets or beard nets on. The food wasn’t the best some of the salad bar items tasted off and not fresh at all. Yeah I’m sorry but I’m very disappointed! Very dissapointed by the blonde women with glasses and oh she had fake nails on tooo. Good recognition for JEROME well done Jerome you was the best and was nice and friendly thank you.

I ordered two sandwich banquets and only received one single cold 6-inch which was freezing and hard. I can't comprehend why straightforward instructions on a receipt can’t be obeyed, if you ask me the staff are bone idle! Not satisfied especially after taking 1 hour to arrive. What happened to my drinks, crisps and cookies and my other sandwich and dips. I am aware it’s cold outside, but I’m certain that the food didn’t turn to ice and disappear. What’s even worse is the store is not reachable, unhooking their phones like it’s a game of hook a duck? Very unacceptable, staff who are supposed to be “sandwich artists” but are unable to do anything that doesn’t include standing around chatting about family affairs and world peace maybe? Don’t order from here, you’ll lose all your money and not get anything in return.

Wouldn’t recommend ordering from here for delivery as they don’t care to actually read the receipt and half your order will be missing

Breakfast sub appeared steamed rather than toasted. No coffee available...

Zoe and Lauren went the extra mile being patient with my mother honestly best service I have received after a very long time! These girls are an asset to your town branch

Absolutely freezing. Took long enough as well, they must be in the North Pole

order a footlong meatball and ended up with a 6inch tuna salad every time I use subway they get something wrong not happy

The artist (fomally know as karina) was helpfull and polite and always has a smile. Repeat customer

I come subway everyday and I’m always greeted by happy and friendly staff (Kareena and Zoe ) they never disappoint 😀😀😀

Best place in town for tasty fresh made sandwiches. They even do Gluten Free. The staff are always friendly and polite. Overall really great place.

Very lovely atmosphere Staff were Very kind and helpful Very clean

Food very nice staff amazing cozy environment definitely recommend coming here

nice food! nice staff clean environment

I use this store a lot. The staff are always very good and friendly. Also efficient . I visited today and was served by Katy and Aston. They did a great job. Thanks.

Katie & Aston know my orders off by heart and make me welcome everyone I come in.

I ordered waffles,veggie wrap,Natchos ....what a disappointment not eadable. Looked nothing like the pictures online. Unexperienced staff who took my order and prepared it. Will not be ordering again on uber eats what a disgrace food. Waffles were mashed up, natchos were half burned and veggie wrap looked not eadable

Great service from kat! She was so polite and understanding when I was getting my orders mixed up.

Very polite individuals behind the counter, great food and the place is always clean

asked for a recommendation and was served by Cat who was lovely friendly and made me feel generally welcome. sandwhich was pretty good and left with a smile.

food was stone cold. why are we using pedal bikes in freezing Yorkshire. make it make sense????

The staff in today who prepared my food Was Aston and Katie they are very polite and helpful im very happy with service today. Thanks guys xxx

No consideration for allergy or dietary requirements. Ordered vegetarian and the lady went to handle my sandwich with the gloves she used to handle meat in the sandwich prior. Didn’t even ask out of courtesy like most other subways. Additionally she was rude and looked so mardy when I asked her to change her gloves. I seen this happen to another customer before me too. I’ve ate here few times over the past weeks and each time I’ve had tuna i’ve had a bellyache the day after. Hygiene seems to be an issue if you look through other reviews numerous people are saying they found hair in their food! Won’t be coming back. Disgusting.

I visited 3 times this week as it is closer to my work place. Day 1 long que and staff anounced that not serving for 10 mins as they are preparing online order. 2nd day over toasted my sub. 3rd day I was late fir my lunch already, ordered tuna sub and after 2 bites found hairs in my food that was so disgusting, I have showed to staff, she processed refund and thrown it to bin. I stayed hungry as I was unable to eat. Never recommend this place.

no showed, never delivered. refund demanded from just eat.

The staff are very helpful, friendly and polite. Especially Kat, who served me today and was wonderful. The till went down and there was a delay in ordering, so they compensated me with a free cookie and were very apologetic and communicated well.

Salad just thrown in the box, no presentation or effort put it…asked for double ham they just ignored, I have had to complain but don’t know if I’ll be getting compensated for the extra ham I paid for but didn’t get !!

Will collect it myself next time. They don't appear to have read the notes the last few times.

Ordered two meal deal foot long sandwiches and neither came with the sauce we asked for, didn’t come with the veg selected and the sides for the meal deal were wrong..

Not toasted , no sauce, wrong items sent , missing items

I go here few times a week, as it is a comfort food and pretty much all the staff are nice to me. Some know my order by heart and even make light conversation. It does get busy as you could expect, but they still aim to make sure each sandwich is correct.

I placed my order at the beginning of my lunch hour due to the 25/30 min delivery time. Turns out I wasted my whole dinner hour stood outside waiting watching the delivery time increase every 5 minutes. Sandwich was thrown together by the looks of it with no care nor attention for how this may look to someone who has paid hard earnt cash for this. Genuinely disgusted and shall not be ordering from there again if I do not get compensated for waiting over 1 hour for a sandwich which was shocking!

The people serving showed no responsibility with my allergy of Gluten Free and when I requested a foot long there was nothing but a 6 inch available and no glove swap when dealing with an allergic reaction. This place did not change gloves and did not understand the difference in having an allergy. Not going here again until staff is re-taught or Evan replaced. I visited at 11:20am Saturday 15th June. Don’t go!

Cookies where missing, driver went on a 45 minute drive and around Huddersfield before delivering food, Subs where crushed. Nachos where un-eatable

Cold hard hash browns, items missing, order notes not read or looked at, toasted sub was cold just overall not great

Very good although I may avoid the extra hot chipotle sauce in the future 🤣😂 ⭐⭐⭐⭐⭐

Warm food put in with cold drink. Everything was stone cold. Cheese bites were just a ball of cold plastic coated in breadcrumbs. ‘Costa coffee’ is not promoted as being cold can of coffee. So was waiting on a warm drink. Footlong sandwich wasn’t cut in half either, just a ball ache.

Food delivered hot, tasty and very delicious 🤤 all the family enjoyed. I like that some of it comes in paper bags. So much easier to dispose and recycle. Would highly recommend. It was our first time.

I have not received my order, the driver told me he was in the town centre but my location is not and that he was calling just eat as they would only pay him to the town centre. The order is now saying delivered and I have not received anything. Yet another issue with my delivery and another lot of money lost. Please will you refund me or send my order??

Ice cold food and all the side dips missing

they had no ice cream but went above and beyond to make me happy ☺️ with sweet treats instead

They always close the shop early like 2-3 hours before closing time

Very happy with my order, and thank you very very much for the cookies and it was okay you didn’t have lettuce thank you again for the cookies

Sandwhich wasn’t even wrapped and sealed with a sticker. The bread was falling apart and the cheese slice was soggy at the bottom.

6 inch doesn't even fill you up, not paying 10 for a 6inch to still be hungry, prices are absolutely disgusting

Nice food but too cold to order again

All good arrived and was cold. This would be fine except the cheesy bites were cold and hard like they had been made this morning not when I ordered

Excellent service from the employees because of what I frequently go there to have some food. Specially, the manager whose name is Holly is the person who has good patience to listen. Another lady who was present today with the respected manager is one of the friendliest people I have ever met.

Very bad experience!!!!I came today to subway Market place and I ask for the footlong promo for 4.99 and it was advertised on the window but also I had it on my subway app,so the lady told me in a very rude manner that the promo will be available until the 7th of February so I asked her if I was able to use my points to get the half price with it because I have the points enough to do it and she said "No" which I'd doesn't make sense to me but I ended paying the regular price for the sandwich and the I realised that the offer of £4 .99 ended on February 6th so I told her and I showed her the advertised and she said they wasn't informed about it which is weird because it is advertised on the window too,so I decided to get another 6 inches for my son and using my points and I asked for a ham and cheese one and the lady just make it not even asking me for the type of bread I want. Then I saw another person having the same issue with the lady on the counter about the £4.99 offer. I think that you guys need to have people to make comfortable customer and trained them properly because it seems that they don't care and they hate their jobs and transmitted to customers.

i order red onion and crispy red onion as well but there is no onion at all .....

Many items were missing from the order. We have rung subway and have spoken with a woman named Miriam who has apologised for her mistake and said we need to complain and ask for a full refund from just eat.

Quick and clean, good value too

Food was cold and half of the order was missing. Put in a complaint/refund request and have heard nothing.

No cookies!!!!! Should have 6x choc chip, 7 rainbow and 6 double choc yet have 0

My freezing Pepsi was put on my wedges so the wedges came with not even a tiny bit ov warmth

I love Subway and what I did get was lovely I ordered a Turkey Breast salad but it didnt actually have any TURKEY in it or meat at all lots of salad but that was it

Paid extra for cheese not one bit on whole order x any cheese is better than non if a certain kind has ran out or any replacement would help when ppl pay

Great service, friendly driver.

Missing food item, wrong sub, wrong drink

Hashbrowns were stale and chewy - inedible :/

Half of the bread of the sandwich was missing.

Just the salad mixed on the subs we ordered and neither of them were toasted like we asked. Please learn to read.

food was cold, didn’t get my dips with the hot sides and got the wrong drink and cookie

Food quality disgusting and very wraping my all toppings outside my wrap

Food was nice, would have assisted if sandwiches were labelled as ordered for office lunch , also 1 drink sent was incorrect . Quicky delivery!

one of the workers was rude in a branch of halifax he was giving me dirty looks and also tried to charge me extra

The bread had a weird perfume smell.The 'fake' steak filling was cold and tasted like rubber the cheese was not melted and the salad was not what I asked for. To add further insult, there was a hair in my daughter's sandwich (didn't add to the flavour).How difficult can it be to make a sandwich? Thank you Subway for putting me off takeaways.

Dismissive and cold staff, my sandwiche was served in bread that was falling apart and the dohnuts were stale

Usually have a good time here, came at a busy ish time but didn’t mind that, once I had got my order in the staff were quite dismissive, didn’t even give me a chance to ask for a drink before putting my order through and walking off so just ended up paying and not getting a drink.

Very fast and friendly service with a smile. The mega meaty sandwich is always my go to sandwich now. Get the meal deal, as its value for money.

Good subway in centre of Huddersfield. Always got good deals on

We walked in and the first red flag was an employee going "ugh an egg in the salad that's vile" about someone's order. They proceeded to, while making my sandwich, carry other orders over the top of mine. They also used the meat knife to cut my vegetarian girlfriends sandwich and, when we called that fact out, they lied to our face and told us they used the green knife. We then had to also clean our own table to sit because they were all filthy with mess from other peoples food. Are there no cleaners? We usually really enjoy subway, but this was incredibly disheartening service.

Decent subway they didn't accept cash last time I went.

Cracking sarnie nice friendly staff

Not always friendly you do have to ask for any extas

They need staff with more manners. They dont understand how to even wrap a sandwich, and when asked to wrap it up they show attitude. It just puts you off going again.

Słabo podgrzane bułki sypiące się

Currently 18:25 and they say they're closed. Don't advertise you close at 18:30 and then turn customers away ahead of time just so your lazy staff can get off early on a Friday tea time

Lovely young people serving us. Just the right price and very filling portion with all the ingredients. I enjoyed it.

Came here today got a chicken teriyaki and tuna footlong the service was awful she didn’t give me a napkin or a carrier bag and half of my chicken teriyaki had tuna on it because she didn’t put them separately and that sandwich was for a vegetarian person... I asked her to cut it and put it in separate tissue paper then she didn’t use the white tissue paper she directly added my sandwich on subway paper !! I would not even give a one star . Not returning back.

Staff are rude and the way the wrapped my sandwich was in a aggressive way. And no carrie bag or napkins !

Great food, 1000 points for the meatball!!! 🤤🤤🤤💥💯💥

decent chicken tikka sandwich & coffee but not spicy enough for my taste even with sweet chilli sauce on staff average not pleasant but not horrible overall average place

The burger was great although the staffs their seems to be making fun when I (customer) asked some doubts about dish.

Me and my son love going here the sandwiches are lovely and you choose what you have on it.

Had a fall at the entrance of Subway today after slipping on the steps. I was assisted to get up after few minutes of being down. Duty Manager filled accident form and called 999. I was there for over an hour and half waiting for ambulance and the staff carried on with their work without checking to ask if i was ok, or if i needed anything until i bought a drink and left when ambulance did not show up for 1hour 40mins.

Love the vegi salad and tuna sandwich freshly made infront of you 😋😋

Fast friendly service. Excellent stuff.

Friendly Staff, Quickly Served! Spot on

Cold weather ruined my experience

Serves the best salads in the world and a fab sandwich if that's what you desire!

The manager is super efficient and friendly even at 7am. Great service.

Yummy shame stop doing beef melt, other than that good service and food.

Lovely staff, always make you feel welcome!

Would be ok but it fell apart and meatballs weren't spread

As good as Subway gets, always fresh and pretty healthy with all the salad. Bit cramped when it's busy & no Coca-Cola are my only complaints.

Allways the best place hands down for a sandwich

Great service great food butbi noticed no music was playing today making it a slighlty different experience, the new garlic bread Italian bmt was delicious

Staff were great just needs a seating

Fresh food, great service and friendly servers

Came in here to find a safe way to cross the road but found they were serving delicious sandwiches