Subway in Carlisle

Well made sandwich with a decent amount of sauce on it

Chose for it to be toasted & wasn’t toasted

Not enough filling for the price

My favourite place subway I like the dream team all the others to make a lovely muffin and the chocolate donuts they make a lot of great stuff I like it all staff is very helpful they do not rush you when you’re looking what to put on how much thank you subway a great place for meal I will bring them home and put them in the fridge so I can eat them later thank you no photos

I visited in this subway and we were in group with 8, 9 people so if everyone talking with each other so it is obvious that it gets little bit noisy so the guy his name is nick if he want to tell that he can say nicely on first time that can you speak little bit low but he raise his voice and talk with very rudely. I have my own business I know how store works so if there is any costumer we can always be nice with every one so I need a request that subway put inquiries on it .very poor customer service I don’t like at all.

My meatballs didn’t have the meatball sauce so now my wrap is just dry and I cannot enjoy it

Asked for toasted, it’s come stone cold and not toasted :(

Provided instruction for delivery and stated food delivered but never received.

Quick to arrive and easy to order

Food was never actually delivered, didn’t received any proper updates from the app and the map tracker never showed me my drivers location. Called the restaurant they said the food had been taken 15 minutes beforehand but never showed up.

Missing item in salad as usual and I’ve paid extra for these items. They never get the order right unfortunately. Very poor service as I cannot trust whether any allergies are taken into account if they mess up an order.

Food was stone cold and all wrong

you forgot half of the sides we are missing a chocolate chunk cookie and a bag of salted crispy

Order never turned up after saying delivered

Amazing delivery times food was piping hot and an hour early! It was delivered before it was even made thats how good this delivery driver was

Nothing was missing and food quality was good

Been ordering the same meal for roughly 40 years, but these clowns said it can't be done. Had a meal as i was hungry., next day, went to another subway, got my usual with no issue. Love subway, but don't go to this one in Carlisle, near the lanes.

Lovely food. Great driver. Will order again soon.

Ordered on time. Was very efficient and easy to order.

Everything was soggy did not enjoy and it had started to go stale because it was cold

Staff were miserable. Food was thrown into boxes. Not a good experience. Won't be going back

The customer service is really terrible , there is lady who is least bothered about the customer or what I would want I had to ask three to four times on making my sandwich looks she doesn’t even wanna work there . Never going back ever again such rude behaviour wouldn’t recommend at all

Poor experience shouldn’t pay 5.19 for 12 cookies 4 different types and get 11 cookies 2 different types

£30 for two sandwiches and ‘chips’. Not the fault of the workers obviously, they were faultless, but the corporation is beyond greedy.

Didn’t receive my cookie or my subway footlong and my sweet chill sauce tub had next to no sauce in at all

All good was freezing cold and late

Wrong bread on all 3 subs,bread stale and cost over £30 for 3 subs absolute rip off prices for below average food

Next to no chicken tikka in the salad box, very poor value.

Food was cold, meatballs were cold and didn’t have cheese on like stated on the menu. Want a refund.

Old man and teenage girl behind counter today laughed at my 13 year old while she was ordering her food today .no need .if you dont have customer service skills find another job.disgusting behaviour

Items missing from order,hash brown bacon upgrade,also crisps,therfore out of pocket by £3+

food was squashed and cold, salad missing lots of items and just very little added

Fantastic Quality and kids love the large meal deal, can't go wrong Thank you

The driver arrived chain smoking and the entire order stinks of cigarettes. The driver also looked like he hadn’t washed for weeks. Who are you employing?!

What got me confusing was how did I get a McDonald's order instead?

Food was tasty but unfortunately was cold. Delivery was late too.

Ordered a foot long pizzziola however only received 6 inch. Please may i have redund of the difference

I enjoyed the doughnut and the latte I'm definitely going back there

Only received sandwiches No crisps, cookies or drinks, all missing

Just received an apology note instead of the items I ordered, UPDATE YOUR STOCK LISTS

Update your stock lists, don't sell things you don't have I wouldn't have bought the items had I known I wouldn't revive an apology note instead of my preferred items

I didn’t get this order it was over £15 not happy I rang shop they said was just eats decision

Good food, just a little expensive.

Delivery was on time and great service :)

Great staff good food nice location

Freshly made roll, excellent fillings

Absolutely ridiculous food freezing cold phone up to be told to go on the app and complain only getting them stars as couldn’t just submit a comment

Asked for toasted subs werent toasted. Asked for cheese and no cheese.

A very good subway. The queue can be long but the food is always high quality especially for the price. You can take out your food in a paper bag they provide, or eat in on two floors. The upstairs dining area is a little cramped but nice, and has some seats with a window view. It has two public toilets, a ground floor accessible toilet without need for a radar key, and one upstairs gender neutral toilet. Both have always been quite clean.

Driver was great, but the salad boxes were less than half full so really disappointing for the price.

ordered Italian herbs and cheese got Italian added cheese and southwest to my sandwich but neither were in it when I opened it

Food was all over the place, had to put all the filling back into the sandwich, plus was freezing cold, won’t be ordering from here again

This place needs shutting down.....its filthy

I asked for Italian herb and cheese bread but I got normal white bread

Driver was very rude. I put in the notes that my doorbell doesn’t work and he would need to ring me which he didn’t until 20 minutes after delivery and yelled at me for taking so long to collect despite me not knowing he was even here. Left my food outside and just drove off despite it being him that didn’t read the instructions I left. I live on the third floor, there was no way for me to know he was here.

I didn't select toasted for my sub and I also left a note to say its not toasted because I know people struggle to do the simplest of things and yet it was still toasted. Doesn't sound like a big deal but I hate my subs toasted so that's £8 in the bin and extra time of my day wasted making something else to eat

Food was ice cold when it arrived and no one answered the phone in the shop to sort it

I asked for a salad box and items were missing from the box that I had selected requested a refund

We enjoyed the subs, but I had asked for gluten free bread and had not received. But we wanted to let you know we taste the adventure

Order was never delivered 0 stars

Order was missing drink. Missing jalapeno from meatless meatball. Instead of phoning to say that there were no vegan cookies left a poorly written note and sent me non vegan ones. Sub was drowning in sauce and missing the vegan cheese. Driver didn't follow delivery instructions and didn't listen to my directions when having phoned me therefore making my order late. Not impressed.

The delivery driver did not read the instructions . However thanks for the staff at the shop.

Food arrived quickly and warm however I don’t think there was any cheese on the sub, if there was the amount used was very minimal

Juma Mubarak . Really appreciate the Hygienic kitchen. Good sandwich the other day. Athletes fuel

didn’t arrive but called the restaurant and they’ve said it’s been delivered

Lesley clearly has a disgusting attitude problem and thinks it's acceptable to try and argue that when we ask for just cheese and pepperoni actually, that means cheese, pepperoni and sauce. We said no sauce, very clearly. "No this is cheese and pepperoni" before then throwing the sandwich ingredients around like a child having a tantrum. Like I said are you actually for real? Then left. Someone needs sacked. I take it that Lesley is the manager or supervisor and don't expect anything to come of this. Setting the example of awful customer service 10/10 for that.

Driver was very friendly also great food

The food quality was bad for the price, wrap is so small not worth the price really, hashbrowns were good and crispy

Lesley shouldn’t even be working there she was very moody and unhelpful with teenagers in the shop , very disappointed Lesley sort it out.

Tasty food and wonderful customer service from Lesley. Highly recommend.

The order I placed came wrong I’m allergic to jalapeños and I asked for them not to be added to the nachos and it’s came and they’re covered in them and I can’t eat it now! I’ve wasted the money buying them because I can’t eat it.

they forgot half my food order not impressed and will not pick up the phone so i can put in my complaint

Took payment but no order and trying to say been delivered

The food was late and cold. The tracking didn't work properly so I don't know whether it was the restaurant or the driver. Half of one of the footlong sandwiches had about quarter of the fillings as the other half, and they missed my tomatoes. Not up to their usual standard.

Absolutely shocking service, woman who appears to be the manager had an appalling attitude upstairs dining area dirty , sub standard subway

Disappointing 😞 ordered a wrap they were lovely when first brought out but today it was just flat and empty and not what the photos look like!

Literally have a tea spoon amount of tuna

Very easy to order and came within 20 minutes. Perfecr

Ordered a large meal. 2 subs with just salad came. Told to reorder when phoned

Ordered a wrap and it cost £5.88 paid extra for guacamole and that didn’t come on the wrap and there was only a couple of ingredients definitely not working the money I paid

Worst Subway ever, miserable staff, place was filthy, I always enjoy Subway food but this branch was terrible .

Was no cheese on two of the subs!! and a cookie was missing!

great service, didn't have the cookie i ordered so gave me 2 chocolate chunks instead, that was sweet of them.

Everything I paid extra for was not there eg extra toppings

Superb preparation...Toasted to perfection. I will definitely order again.

Food is freezing cold not happy

This branch is the best branch locally. So quick and not too much sauce

No veggie pattie in my wrap received a wrap with salad and sauce!!!

Wrong bread, ordered Italian herbs and cheese and got plain.

Very friendly lass on duty, showed alot of patience while I dithered with what I wanted to order. Although, being back paprika bread!!!!!

Train was late. Gave me a sandwich instead. Cheers Phill.

Love their subs and all the fillings.

The north is the best place for subway

Customer service was amazing. 😁

Friendly staff, very tasty sandwiches

Called late in day,wife and I, two nice ladies serving,food always good and consistent, coffee much nicer than the other fast foods, very pleasant on a sunny day.

Always have room to eat a subway and my tip is to get A subcard plenty of perks and free food/drinks to be had

The staff a very friendly brilliant hygiene and plenty to pick from

IT IS GETTING WORSE WE HAVE BEEN IN OVER THE LAST FEW MONTH BUT 3 WEEKS AGO ON SUNDAYS WE HAVE SEEN YOUNG PEOPLE IN THERE THROWING MILK AROUND ALSO FOOD AND I COURT ON BOY ABOUT 15 HE HAD GOT A FEW CONTAINERS OF MILK HE WAS THROWING IT ALL OVER THE TOILET WALL AND FLOOR I TOLD HIM TO GET OUT AND HE WENT OUT SIDE AND THROWING MILK ON THE PAVEMENT OUT SIDE ON THE 3 SUNDAY I TOLD THE STAFF BUT SOMETIMES THEY ARE ON THERE OWN WHEN OUTHER STAFF ARE FINISHING BUT GOT TO SAY THE STAFF ARE VERY POLITE AND HELPFUL SO PEOPLE WHO OWN IT NEED TO GIVE STAFF BACK UP TO HELP THEM WHO BY THE WAY ARE ALL WOMEN THAT NOT TO SAY THEY DON'T SAY SOMETHING TO THESE WASTE OF TIME YOUTHS SO UN TILL THIS IS SORTED WE WILL NOT BE BACK IN THERE IT THE ONE NEAR THE TOWN HALL CARLISLE WE STILL GO TO SUBWAY BUT THE ONE IN SHADDENGATE CARLISLE WE LIKE THE TOWN ONE BECAUSE YOU CAN HAVE SOMETHING TO EAT AND WATCH THE WORLD GO BY BUT UNTILL THIS IS SORTED WON'T BE BACK HOPE THIS DOES NOT FALL ON DEAF EARS AND OWENER HELP THE STAFF OUT WITH THIS PROBLEM

It just wasn't my type of food. Went with an 8-yr-old who loved it