Subway in Wiltshire

Horrid I ordered off Uber eats before I realised it was 30 mins away. I called straight away to cancel and got told I'd get refund but never did everytime I have called I get hung up on. Will be taking it up with my bank

My order not arrived, but it show is delivered.! Never buy again from Subway

Very poor service. Cold damaged food. Over 90 mins late, kept getting told it was 5 mins away!

Almost two hours late and stone cold

Although the food was nice, it was a shame the order was placed at 12:17 and I didn’t receive the order until 13:20 - after phoning Subway. The estimated delivery time was max 30mins which is what I expected for a sandwich, not 60mins to receive the order.

didnt put lettuce in (my favourite)

Food very poor standard. Salad swimming in dressing made most of it inedible. Had to throw meatball baguette in the bin. Won’t be going back

My order was late and when it came it my toasted sub was cold, the cheese in the sub had went hard and the cheese balls where cold

still haven't received my order

if you want to order from them at least order 30 minutes away from when you actually want it because it'll be late otherwise second time this has happened and the first time was an hour and a half late that was 2 years ago thank you for reminding me why I don't order from there

Bread was stale, food was cold, order was late, no message when asked for an update

Second and last time ordering from this store, always late , staff don’t answer the phone.

i haven’t even got my order they’ve delivered to someone else i’ve tried calling the restraunt over and over again and they keep hanging up.

Thank you from Islington Motor Group

says its delivered but nothing has come

Really efficient. Good food too.

My whole order was cold and spicy which was not requested or informed. It was late also

delivery driver was very helpful and understanding

Excellent I always order for me guys

Please don’t order from them save your money

Did not have one item I ordered, but did call to advise, delivery very late but driver very friendly, missed items from order, but arranged for these to be delivered again driver was friendly. All staff I spoke to were nice and polite.

Our estimated time kept being pushed back because they kept missing it. Order ended up being over 40 minutes late. By the time it got to us the food was cold and soggy where it had been so long since it was made

Awful quality of food! Delivery was ages we thought it wasn’t arriving!

Very poor service and very cold food - missing dips and hash browns

BAD POINT: Order was delayed" which I can understand it is new years day, but then I checked my order status at 1300hrs (eta 1235hrs-1255hrs) and it said "Delivered/enjoy your food"??? I phoned up to see what was going on? I was told it had been delivered, so I said it must have gone to the wrong ADDRESS? GOOD POINT : I was told they would prepare order again and deliver within 5 minutes, which they did! Food was really nice. My advice for future.... Check code with customer?

over an hour late for food that takes 5 minutes to make and live up county way still not turned up

Food was freezing so refused order. Subway said they would refund and took food with them. had a message to say that they where not going to refund. Luckily just eat stepped in and offered full refund.

Said delivered at 19:45 Didn’t turn up till 8:00

Ordered our delivery at around 2:20pm was meant to be delivered at 3:20 didn’t come till half 4. Rang the restaurant a few times asking for an update absolutely zero communications with them they couldn’t even reach the driver. According to them the order was late because of bad weather. It wasn’t even raining. It doesn’t take over an hour to deliver food from a restaurant that’s 15 mins away from you. Never ordering there again really disappointing

2 hours late and there forgot my cookies

Wrap was great some of the hot food was cold

Food was late over an hour. Restaurant would not refund any money. When I arrived they left it by the door without knocking.

Order never arrived!!!!!!! Says it has been delivered but I have no food! Have been round to all my neighbours and they havent received anything either! Terrible service!

Order arrived. Restaurant kept saying it was 2 minutes away. Cancelled Just Eat to get a refund. Order never arrived. Restaurant never updated the tracker to say it was being prepared, so knew it wasn’t with the driver.

If I could give negative stars I would. The rudest employees ever. Kinder shops in Trowbridge to spend your money on.

2 and a half hours late is crazy

food has not been delivered and been charged

Use to work here and I don’t know what’s happend seem to be skimping on product asked for extra cheese and no right amount put on and then to be charged 50p for 1 slice of cheese is criminal can say I’ll go again

It was late and it didn’t come on time

Food was late, cold and not even made to the order!

The bread was dry and stale which made the sandwich inedible and the food was 20 mins late

Food was very late. Had to contact Just eat to find out where it was. We asked for the food to be toasted. You could tell it eas lying around for a while as the food was barley warm. Overall a poor experience.

This restaurant gives out a mobile number if you have any queries about your order but it NEVER gets answered it goes straight to voicemail.

My food was never delivered! I've tried ringing the restaurant but no answer just straight to mobile voicemail! I'm now waiting to see if Just Eat can fix this!

Never delivered, though the driver marked it as such. Claim to have never received the order.

it took over 2 hours for the order to arrive with no update from the company. when it arrived it was stone cold and barely cooked. I ordered it for lunch and by the time it arrived it was 4pm.

cold food, got order completely wrong

such a variety to build your own sub, fantastic.

fast delivery, free cookie, food as expected

Order never arrived, called the restaurant, they kept passing the phone between eachother saying hello, then they kept passing the phone between eachother asking my address, I explained my order hasn’t arrived they said it has I said it hasn’t, they then ended the call with no warning. I rang back and the delivery driver said he couldn’t see a number on the house so gave it to a man with a light beard, I said you’ve gone to the wrong house, no resolution.

The app showed that my food arrived.The curier told me is at a different location and can’t find the place.I went to the curier location, no one waiting for me.Called the curier no answer. After 5 mins the curier showed up with no apology.Full refund

Everything was great. The delivery timing and the food itself :)

I don’t know if it’s just me but I couldn’t understand what the staff is saying at all so I ended up having only a cheese, tomatoes and lettuce in my sandwich. I went and spoke to the staff if she could add a meat but she said it’s not possible anymore. I was their only customer at that time as well. Anyone else here had the same experience?

Slightly disappointed with the foot long dipper as it looks nothing like advertised but overall another amazing meal from subway

Wrong food was delivered and the shop would not help

I haven't even got my food, delivery time has been changed already and it's still not arrived

They gave me the right drinks, sides and cookies but gave me the wrong sandwiches

They delivered the wrong food to our house and and I was exited when it came but when i opened the food it was completely the wrong food that i ordered

I still have not received my food yet

I ordered my food around half 12, my expected delivery was between 1-and 1.30 my food did not arrive until 2.45! By the time my food had even arrived i couldn't eat it as I had to leave for the school run. Waste of time and money.

The most longest disappointing subway I’ve ever ordered.

Delivery slot time has changed twice, supposed to be here by 13:45 now 13:54 - still not arrived !.

Place was cleaned the lovely view specially table in front with the sun was amazing to enjoy my meal, staff was very cooperative and humble, meal Was exotic and fresh , would love to visit soon.

I am very upset with my subway today. It was 20 minutes late, it's cold, I have the wrong cookie and my pot of sauce has hardly anything in it. Not impressed subway!! I will be going somewhere else from now on. 😡😡

I popped into Subway for a quick lunch, hoping it would be a healthier option than other fast food places. Unfortunately, it wasn't a great experience. First, I noticed the employee handling my sandwich kept the same gloves on after taking money from the previous customer. It makes you wonder about food safety – shouldn't gloves be changed to prevent contamination? To top it off, the bread on my sandwich was stale and disappointing. Frankly, I could have gotten a better meal deal at Tesco. Overall, I'm pretty discouraged with Subway and won't be rushing back anytime soon.!

Phoned restaurant and was told they had placed order on counter at side of machine and forgot about it. Then told they were just making it! Took 45 min

My family loved these breakfast rolls. I wouldn’t have one because there was no option to remove the ketchup. A simple addition of “no sauce” would likely see even more sales of this product.

Ordered via Uber eats, eta was 11:50. The tracking updated to say it was on the way but 13:15 still no food. I called the place they said it was now leaving them. The girl on the phone seemed disinterested and was pretty useless. Uber eats tried to contact them on my behalf but couldn’t get a response so the order was cancelled. Lesson learned don’t order online from this shop.

No food No delivery Two hour wait Money taken immediately! Now require swift refund! Terrible customer service on the phone and on line

I haven't received my order at all and you still taken my money out the bank and apparently subway is closed now

The bread on meatballs was all soggy and fell apart others was fine

didn't even receive the food. Tried to call restaurant, no reply. No notification, no response or contact at all.

Good food but ridiculous my overpriced. £15 for two small boxes of salad?!

The order has been marked as delivered but I have not received it

Food was cold over an hour late and no apology from the driver

My submelt was cold an had been crushed

Food still not here. Been with delivery driver 3p mins apparently

Food arrived over an hour late, delivery driver was beyond rude, and to top it off, the order was completely wrong.

Awful, arrived 2.5 hours late freezing cold, thought it wasn’t going to turn up at all. unable to contact restaurant, the phone cuts you off. Avoid

Fantastic. Working Xmas day was a rough experience...so being able to get something fresh and filling delivered to my workplace was such a pick me up

Everything was well over cooked

Much later than the original time

Really worst experience no hygienic was maintained while making veg orders and cross contamination was big one with steak and salads where no disposable gloves was been changed Unacceptable standards👎

Great food! Amazing delivery time! Gave me a free drink :)

Food was great but there was a huge delay. This was due to a RTC but there was no communication to us. I was surprised the food was still warm.

Ordered on just eat, wouldn’t let me leave a review on there. It was lovely. Fast delivery and tasted amazing!! So fast for delivery also!! Thanks for the free drink. Will deffo order again 🥰

Was amazing!! Fast delivery, fresh food. Thanks so much for the free drink! Will be ordering again very soon xx

Good customer service and good food probs my best subway ever

Excellent service and very polite delivery man :)

Quick delivery, and great food as per usual!

Compared to other subways. The add ons were minimal in volume or where completely forgotten (missing) and the items were either over or undercooked

Very tasty would definitely order again, delivery guy was polite and on time

Food was cold and took over 1 hour to be delivered

As usual absolutely spot-on perfect, can’t fault the fire street store. I used to work at the cradle bridge outlet and I never order from there, but Fore St are always perfect

Food was good but was missing one cookie 🍪 😅

Food cold yet again I do not want a credit refund I want my money back

Delayed but we did get a message

Food was burnt and we were missing some of the order and had to wait an extra 30 minutes for it

Food was rock solid and pretty much cold

I can’t imagine why it takes so long to pack an order like bro where’s my grub?!