Harlees Westbury in Wiltshire

Nice enough for the money. Cooked to order so can be a little wait. Doesn't seem to be massively busy at any particular time.

I had a chicken burger that the bun had soaked up so much oil it was inedible. Also I had onion rings that were swimming in grease. Over all not the usual quality from Harlees.

The staff are generally very good but are constrained by the managements dictat of cashless and e commerce . 1. Took my grandson on impulse for a treat of fish and chips . Refused . " cash only ". Walked home empty handed. 2 . Second occasion had to "plan" a visit to the restaurant by checking " on line" when they would be open . Web site merely shows opening times of the shop. Undeterred we walked down " contactless card in hand ". Shop open, restaurant not. OK , I'll order the fish n chip meals now , use contactless and have them delivered to my address later to avoid my buying them , walking home with cold fish n chips. No can't do that , must order by App. But I'm here , I'll pay you I have nt got the App- why not take my order and my money ? E commerce for fish and chips ? This will only give you data for the customers you have. Not those you'll never have !!!

Wank service overall. can’t pick up the phone, portions are small and god awful for money. Manager at the counter is outright rude and lies. Poor employees look fed up with it aswell. Wouldn’t go near it with a barge pole if I were you.

The fish and chips were perfectly cooked as usual and the staff were pleasant and efficient. I would recommend this restaurant to anyone.

Another lovely meal at Harlees Westbury. Great service and lovely food. What more could anyone ask.

We just have a take away now and again but it is always very nice.

Delicious food great customer service, friendly and helpful.

Food was 45 minutes late and the order was wrong, I received NO fish and 2 portions of chips, unacceptable and I need to have a refund.

the quality was poor especially as fish came broken an damaged in the box when it arrived

i have had 2 meals in this shop it was outstanding food

Oh dear..... Despite the prompt delivery by a lovely member of staff the food was shocking! Chicken & Mushroom Pie was shockingly absent of chicken! One tiny cube of chicken and one slice of mushroom found drowned in an ounce or so of sauce, surrounded by Pastry Pastry only. Proof in photo attached. Lesson learned - Best spend £9.55 elsewhere.

Order received without a portion of chips, no way to contact the company other than email. Awful way to run a business. Will update if they respond. No response via email, but chips delivered. Increased to a 3 as no way to contact via phone.

Lovely food and so pleased it was early

I have used Harlees a few times now and generally it’s pretty good apart from the chips, sometimes they can be great others are like they have been hanging around for a while. But we ordered a home delivery last night and was absolutely disgusted with the piece of fish that we were given! Just wish I took a picture but it was regular size but no way was that a regular size more like small… then to top it off it was ALL BATTER and hardly any fish in it and what there was you could have fitted in 2 eggcups definitely not worth the almost £10 price! If I had been sat in the restaurant I would have sent this back.

Previous orders have been great - tonight’s fish order wasn’t upto the usual

Nice Cheesy chips, and nice staff.

Excellent food and service from the restaurant! Delicious!. Everyone was impressed with the quality,service, and how clean everything was.

Excellent food! And excellent service from the restaurant. Everyone was very impressed with the quality and how clean everything was.

I was in the area today for the White Horse on the hill and stopped for some food in Westbury. Sam was working when we entered and still greeted us. We had two main meals in the restaurant part and it was lovely. Sam was very friendly, working on his own, and we were still served very quickly.

It s ok That s the best thing I can say about it Fish is good Chips are “typical chippy chips” which isn’t a compliment Service is ok Prices are premium Expected more

The fish was nice but again the chips were disgusting, this is not the first time we have thrown the chips, they are inedible, mostly all bad ones that you don’t want to eat, actually cant eat, very big let down, we won’t be using them again. Im surprised the company has done nothing about these constant complaints, lack of care. They will end up having no customers if they carry on this way. Very disappointing.

Great burgers , and pretty tasty fries

Epic fail Always an issue with every order and no recourse. Overpriced especially with all the mistakes.

This was the second online order for delivery of a family supper when visiting relatives. The local folks thought our first order back in November was probably a blip, but the repeat of an almost identical experience means that for us, never again! We had a mixture of meals including cod, haddock, plaice, scampi, battered sausage and portions of chips, together with portions of tartar sauce. The chips were not great, but just about OK. The various fish and sausage however all had soggy, greasy batter and was not pleasant to eat. On both this and the previous order, the tartar sauce wasn’t delivered (total value £3). We’re in our 60s and being typical Brits, have sampled enough fish and chips in our lifetime to be able to make a comparison and give a reasonably informed opinion. This was poor and not something we want to repeat. It's also not cheap, which amplifies the feeling of having been ripped off in more ways than one!

5 star fish and chips westbury is privileged to have this shop in westbury so support your local chip shop !!

Absolutely disgusting,picture sent to just eat and harlees. How they have the nerve to send cold burnt greasy food.

Easy to order, lovely food and great delivery options

Really friendly chaps when we went in with a large order, food was a step above the usual standard for fish and chips!

The chips were hard and more thsn half were inedible. There was only one pineapple fritter but there should have been two.

The fish cake was horrible and cold as was the chips The fish tasted like it gone off and the musy peas had a horrible taste

Portion sizes aren’t great but food quality is good

Took my money but never delivered the food! Do not order from this place unless you want to go hungry! Now got the hassle of trying to get a refund from Just Eat - wasn’t cheap either! Sadly I am unable to give them less than 1 star but, if I could I would!

Food never showed up! ETA for the food arriving was after the restaurant had shut (8:30pm) so was unable to phone them when it didn’t show within the time! Do not order from this restaurant unless you want to go hungry!

Never order food from this place, they will take you money and not deliver the food. If I could give them less than 1 star I would as it was an expensive meal!

Ordered 2 fish and one chips and got the reverse order. Ordered on Just eat through Google Maps so no recourse and no number to call them on Update: they kindly delivered some treats and a lovely written note, thanks guys

Went to get food on Saturday evening, staff were too busy having banter to concentrate on what they were doing, It was annoying to listen to whilst having the long wait for food and then due to the lack of concentration, I was offered the wrong order and then when I got home my order was incorrect any way, I could not be bothered to return to the shop so some of the food went uneaten, we must have had the end of the Chips available at the time because they contained more small crisp bits than chips. Very disappointing compared to past experiences that were lovely.

The food was good apart from the chicken burger I asked for it with just cheese but it was delivered with mayo and lettuce on it, I tried ringing the resturant 3 times no answer then I left a message didn’t hear nothing back

Burger was disappointing, asked for no sauce but it came covered in it and no lettuce. Even after wiping off as much sauce as possible, couldn’t taste the cheese and the burger was bland.

While their food is good, its VERY expensive. Way more than you'd expect to pay for fish and chips especially as there's a much more reasonable chippy just a little further up the road

I can’t put any positive comments. The order arrived cold without the fish ! I’m hoping I will be refunded . Very disappointed!

Good food and best customer service 😀

Good food, arrived on time and delivery driver was lovely. Thank you!

Chips when served were not very hot & were dry

Cold hard chips, awful quality and overpriced food ending up in the bin. In the past was always amazing and such a treat. Last time we will order.....what has happened to you Harlees

Absolutley awful ..cold food ..part of the order missing ..possibly the worse chips i have ever been served ...food went in the bin ..disgusting over priced ..avoid Harlees Westbury at all cost ..

All the food was cold Half the chips were black made with bad potatoes Curry sauce was microwave within an inch of its life Very bad meal all round worst £40+ every spent

Fish was warm , chips were cold dry an horrible complete waste.

One of the fish wasn’t included nor was tartare sauce. Regular chips was quite small. The piece of fish we did get was nice though.

Waiting nearly 30 mins after ordering after being told 5-10. Ordered regular chips and honestly not enough to feed one person 4 meals £35 and potions are tiny. Not good

Would never ever order again rude and terrible service. Horrible food. Over priced too

Didn’t receive all of the order, even though it was 20 mins before it closed phoned on many occasions and no answer.

Ordered cheese burger get no cheese chicken burger bun hard as nails cheesy chips greasy crazy prices for portion size only good thing about the order was the can of tango.

They didn't deliver the whole order so they had to go back. They gave me a bit extra as an apology, which is fair enough. However the food quality has gone down hill sadly. My chicken burger was like something out of a school canteen.

Very fast delivery and good food.

The quality has gone down & price gone up! Just ordered 2 x regular cod & chips & a curry sauce which came to £32 inc delivery & service charge. I wouldn’t have minded paying that if it was good but we each had approx 10 very dried up chips & a piece of fish covered in soggy batter. Much better fish & chips elsewhere in Westbury for less money

Staying in local B&B and after a long day needed somewhere to eat. Popped into town and came across this place. The fish and chips were freshly prepared for us, so they came out nice and hot. Really enjoyed them. The waitress was very friendly and helpful. Would definitely recommend it. Thank you

The food was not particularly warm. The fish was good, but most of the chips were grey and obviously not cut from very fresh potatoes. I asked for salt and vinegar but didn't get either. I shall think twice about ordering from Harlees in future.

Didn't even get to order today, the staff took orders for 2 people in front of me then walked off and were talking in the back. I managed to get their attention after a few minutes, to be told "I'll be there soon". I only wanted to portion of chips, not sure why they wouldn't take my order when they took the others, there was no-one else in the queue. Very poor service, staff came across as completely disinterested.

The best fish and chips in Westbury! Order online and collect within 10 minutes. The staff are all very pleasant and friendly too!

Updated Oct 2023 - This is what a regular cod £7.95 buys you at Harley’s Westbury it weighed 1.39 grams with the batter on. We ordered another regular cod and it weighed 2.25grams - no quality control. I keep thinking they will improve sadly they don’t. Jan 2023 ordered misses an order item out each time we go - last time we waste our money

Usually order once a week , today was very poor quality , hardly any chips for 3.80 per portion and seriously over cooked !

Fantastic, friendly staff. They ran out of takeaway cups for coffees but were so kind to let us take the porcelain cups as were on our way back to the train station.

Small portions, no salt and vinegar when asked for, lumpy cold curry sauce and cold chips

We had visited previously and been very happy. Even more so when we northerners asked if they did scraps and the answer was yes! Only downside that time was they didn't do gravy (but I know this is a northern thing haha) However we visited again tonight very much looking forward to what was lovely fish and chips on our last visit almost on a par with what we would get at the seaside back hom. So naturally we was impressed. Get home however this time to a huge chunk of all 4 meals having bad black chips!!!! And I don't mean a few I mean like half of each portion ! The fish was nothing like last time, we had fluffy crispy beautiful battered fish and this time it was aweful horrible soggy batter. Granted the fish inside was lovely and flakey and white. They happily gave us a bag of scraps! Brilliant we thought only to discover it was disgusting black greasy bits off the bottom of the friers not fresh bits of batter that come off when your frying the fish...... looked like what you throw out when u clean the oil in a chip pan definitely not what you would give a customer to eat!!!! Considering we thought this would be our go to chippy down here we are very reluctant to come back!

We had visited previously and been very happy. Even more so when we northerners asked if they did scraps and the answer was yes! Only downside that time was they didn't do gravy (but I know this is a northern thing haha) However we visited again tonight very much looking forward to what was lovely fish and chips on our last visit almost on a par with what we would get at the seaside back hom. So naturally we was impressed. Get home however this time to a huge chunk of all 4 meals having bad black chips!!!! And I don't mean a few I mean like half of each portion ! The fish was nothing like last time, we had fluffy crispy beautiful battered fish and this time it was aweful horrible soggy batter. Granted the fish inside was lovely and flakey and white. They happily gave us a bag of scraps! Brilliant we thought only to discover it was disgusting black greasy bits off the bottom of the friers not fresh bits of batter that come off when your frying the fish...... looked like what you throw out when u clean the oil in a chip pan definitely not what you would give a customer to eat!!!! Considering we thought this would be our go to chippy down here we are very reluctant to come back!

A few of the items were missing, chips, onion rings and a drink, very disappointing and this is not the first time that items have been missing, the food was also nearly cold that did arrive, we have just about had enough of the low quality of service.

Very good quality cod and chips, cooked to order, but was worth the wait.

First visit and was bluntly told chips only at moment no idea how long for anything else glass panels in fryer display cabinet looked as tho not been cleaned covered in old grease marks. Not impressed with service doubt will ever try again

Myself and my partner fancied fish and chips and was told to go to Harlees westbury. After spending £20, we received a portion of chips that wouldn’t even be considered the size of a child’s portion and curry sauce which was extremely watery. the fish and chips was nice but you would expect a better portion for £20!

So good. I can’t have the fish because of the soya flour so I tried the chicken pieces n they are the best I’ve ever had, chips much better today but shame they aren’t homemade. Really good curry sauce.

Used to love this place when Kenny was the manager, sad to say it’s gone downhill terribly, having not ordered for a while, I decided to order tonight as I love their sausages (being 36 weeks pregnant was craving the sausage!) extremely disappointed is an understatement, the only words I can describe is very oily and barely cooked! Safe to say I’m not risking eating undercooked pork products being heavily pregnant! Will not be returning!

The food was ready15 mins before collections time. But tasted. Fantastic 👍

Fish was overcooked. And I didn’t get the curry sauce I ordered

This is our regular branch. We went today 27th July. It was perfect! Cooked to perfection and served with care and professionalism. They have used larger plates and that makes it easier. The senior meal includes tea and peas and tartare sauce. What a great deal. Gave the tip in cash as we prefer that.

Ordered a delivery which turned up an hour late Fish and chips were cold so returned with driver. Then heard nothing from Harlees so will be calling in tomorrow for a refund

Burger Bun was hard and stale, and chips were soggy

Went in at 12 .45 to collect my order The waitress took out my burger and battered sausages then when she went to do the chips the man said they were old so they threw them away so had to wait for fresh ones which was nice. But in the meantime the curry sauce wasn't ready ,the waitress then put it in the bain Marie and the chef said it wasn't done ,so had to take it out and put it back in the microwave By this time the chips were ready so they proceeded to serve the customers in the restaurant . I asked the waitress if my food was still on the side and she said yes so I asked her politely to put them back in the hotplate .this was at 12 55 By this time I had had enough and said I'm losing the will to live and forget about the curry sauce which they completely ignore and the waitress replied so have I !! I eventually got my order at 1.10 pm. Now I don't normally write bad reviews but feel that there should have been more staff on and not the two tryin g to cover two areas although the was only three orders to do . I do know how stressful it can be as own my catering business and this was simply not good enough

Went to place a takeaway order, when ordering asked for a couple slices of lemon with my fish which the employee had no problem with. Then the other very rude employee told her when packing my order that they don't do slice of lemon for takeaway , then I asked if it is really that big of a deal and offer to even pay for which that was basically ignored. Had to go to Morrison to buy some lemon myself🤦‍♂️NEVER COMING BACK !!!

Wanted to use Harley’s App to order fish and chips but it does not work, it does not even recognise Harlees Westbury as one of their shops! So had to go to shop, order and wait. I told staff about problems experienced with App and was told it was nothing to do with them. What a way to run a business! We will not use them again.

Excellent fish and chips, freshly cooked when you are in their restaurant. On the negative side (sorry), the staff could be cleaner and smarter. But, lovely food.

A lot of money from a tea that was cold and late

Yet again missing item from restaurant and can never through on phone line.

Sadly the food was not great , most of it was cold , the onion rings especially and the curry sauce was just like cold brown water, not nice at all, we had to throw it away.

Items missing totalling £8.70 and ice cream off costing £9.75. No answer on phone and Just Eat refused refund as am “unable to provide sufficient evidence”. Avoid! Totally unacceptable!

Lukewarm food under seasoned. Took over a hour to come.

Overpriced for what it was. Ordered a large cod but received two very small fillets.

Love the food here It’s the best around

Cannot believe I have been charged £21.15 for a double cheese burger with bacon, chips and a battered sausage. It would not have been so bad if the quality had been there. I tried to contact Harlees after the delivery but no one answered, which is also not good when you have a delivery at 9pm, orders do go wrong! . I have not touched the food, I ordered from another take away. I will be contacting Harlees to try to resolve the situation.

The burger I ordered was missing the cheese, which was a little disappointing. Otherwise it was amazing!

Enjoyed a family get together nice meal, only complaint unfortunately the mushy peas were cold

Bloody disgusting. Greasy, greasy, greasy. Burger not in a brioche bun. Bacon slice? No. Mushed up rubbish is a weird sauce. Horrible. The fish, so greasy and more batter than fish. Atrocious. Mushy peas?? They were grey not green and tasted foul. Straight in the bin. The chips, just passable but again greasy as hell. Worst fish and chips ever. Never again. You should be ashamed.

first visit yesterday after friends recommendation it was excellent really good fish with piping hot chips, friendly speedy service decent background music you couldn't ask for more

Pretty average. Kicks up a lot of fuss for nothing. Average chippy that tries to look fancy ... Well at least do some crispy chips then maybe?

Ordered delivery. Got completely wrong order. Needed to drive to get it sorted as no number for customers available. Wasn’t offered a refund for a delivery charge.

I ordered a bacon cheeseburger, sausage and chips also cod and chips, Service was good and food was tasty. 😋 Thanks, Only one thing but it's not really worth knocking a star off... The bacon strips\chunks were piled up in the middle of the burger, Would have been much better if it covered the top of the burger

The delivery window was long and when it did arrive, half the order was missing.

Tuesday lunchtime so we were the only ones eating in, but great service and amazing food. Meaty cod and haddock in a light batter were lovely with very nice thick cut chips.

Had 2 senior meals, plus 2 home-baked rolls. Batter was great, fish good. Meal let down by ""home-baked rolls "@ £1.45 each which were so overcooked they were like rock.

Fast delivery and excellent food 😄