Subway in Liverpool

Staff couldn’t figure out who’s sandwich was who’s and took 35 minutes to get orders ready

It was busy which I can’t fault because it happens and I went in at lunch but the set up of the service was terrible. My food was also cold and falling apart.

Orderd a foot long, only got a 6 inch

Food was all wrong, requested refund !

I frequent this establishment. It's my favourite Subway on the planet. The team here are amazing. They recognise me and can prepare my sub without me saying a word, ciaron is absolutely fantastic he is so quirky and is a credit to the company If you're not sure what sub to go for, I highly recommend the Notorious BMT (no tomatos because tomatos are a dead ingredient) the chipotle sauce is like crack to me. Keep up the great work guys 😁🤙🏽

Going to be honest, of the many times I’ve visited Subway to be served excellent food, I was not expecting a sub with out of date cucumber. I thought something was wrong the moment I took a bite, an almost tingly aspect to it rather. Checked the cucumber itself only to find what I would best describe as yuck.

Sent the wrong bread for 2 footlongs and they ended up in the bin because the kids wouldn’t eat them so disappointed

Ordered online, sent the wrong items and the chicken in my sub was clearly out of date.

I've ordered about 5 times the last 3 they just can't get my order correct missing stuff or serving the wrong item

absolutely awful. totally wrong food delivered, girlfriend who has an eating disorder couldn't eat any of her sandwich because despite SPECIFIYING NOWHERE that she wanted it toasted it came toasted. this combined with my crisps being wrong and the requested Doritos with salsa and cheese being simply replaced with two bags of normal Doritos with no indication shocks and appeals me. if they are missing small things like this, what else are they missing?

Exactly as ordered. really good thank you! 😊

Food was all messy and cold cheese wasn’t melts and no of the ingredients that I ask for was on the sandwiches both of them

the food was cold and soggy and barley edible by the time it arrived definitely not worth a penny i spent on it !

the food was never delivered despite the order being accepted and no refund has been issued

I got a half eaten cookie in my order.

Female staff was super rude only wanted a cookie and got told to wait behind 4 customers because they wanted sandwiches ridiculous service will not be going this subway again And I am a regular customer but not no more

Everything was wrong none of my items were delivered got a completely different order, at least it was warm

Excellent service! ✨ My sub was made up exactly as I had ordered and it was very good 😊 Very fresh and tasty 👍👍👍 Thank you! Only fault would be that chilli heatwave Doritos never come up as an option in the meal deal.

Perfect delivery! Whole order was spot on

My sandwich had no ham, turkey or cheese on. It was just sauce, pickles and cucumber!! I will never order from there again!

Cold, things missing, one sandwich wrong.

Ordered at 17.22!!!!!!!!! Unacceptable

My order wasn’t delivered. I am so disappointed

Delivery changed to delivered yet it’s 20+ minutes later and I’ve not had my food. Absolute disgrace!!!!

Very rude staff, rushed me though there was no one else. Wanted to get some sides and tge staff shrugged me like I was wasting his time.

We received our order and it’s missing cookies and they didn’t even give us the right drinks, we spent £35 on this too

Ordered a Delivery and not a single item was right, not to mention it wasn’t ready until 15 minutes after it should have been.

I had a very unpleasant experience with one of the staff members who was extremely rude and displayed racially discriminatory behavior.

order was missing cookie and crisps

Ordered for pick up and sent my partner to get the food as I was unwell. The service she received was top notch, as there was no more teriyaki sauce to put on my sub. After getting a replacement sauce, my partner got offered one of each cookies for free as an apology. So great service unlike the other comments. I’ve ordered from here a couple times and haven’t had an issue, so I would recommend.

Driver picked up food from restaurant at 10 past 8 but didn't arrive til 9 despite me loving less than 10 mins away. Food was freezing when it arrived. No signal on his map so didn't know where he went in the meantime. Items missing on arrival.

Driver claimed to have been involved in a crash at the top of the road but could see no damage his car

The staff here are very rude to customers. This is not the right way to serve the customers. Take action immediately or many students like us from uni will stop coming in here.

Rude staff. Constantly in a rush don’t know the reason why. Don’t even have the courtesy to talk you through what items we would like to have. The female employee was super rude who was preparing the sub for me.

Subway still clueless to the fact that sauces and paper don't mix. Sub was fused with wrapping paper. Just stick it in a box!

Never showed up, he called to say he was outside and then turned his phone off and never showed up.

Received my order and looked like had been thrown in the tumble dryer before hand. All the cookies were mashed up in the bag, all sandwiches cold, soggy and not correct.

Wrong food, at a weird temperature when it should have been cold. Inedible but you won’t refund. Dreadful. Avoid at all cost.

Just been in and waiting 4 minutes to be asked?? Then a man walked in ask for a cuppa tea before me ?? Shocking staff ,, young girl getting bread out of the oven and just tipping it on the counter contaminating and the food with bread crumbs never again go hear ,, they never even looked to see if they had GF ROLLS THEY JUSY SED NO ??

Rude member of staff, actually tried to have an argument with me at the counter and called me awkward. Said they where very busy even though I stood there waiting to pay while she was having a chat with another person behind the counter.

they don't have a toilet!!! and very disrespectful staff!!!

Really fresh, lovely and quick. Just what we needed after a long journey.

Zero star. Very rude staff- no customer service at all. One of the female staff have very long hair - length is till her waistline. Although her hair is tied it's brought to the front, almost touching my bread that she's preparing - very unhygienic. Ordered a BMT and the sauce and salad given was very little. The whole place feels like they're just rushing to close and finish for the day.

Food wasnt great, no drink in order, olives on wrap when not ordered & no sauce

The bmt (not calling it deli meats and I’m not sorry) was marvellous. Thank you. I did not love the incinerated cookies. Thanks guys <3

Food was missing two items from the meal which is really bad considering how much was spent on it

Didn't have any eggs in it whatsoever!

Member of their female staff (not sure of name) was so rude, and had no regard for customer service. Didn't have either of the two sauces I wanted despite it being 6pm and it's open late and instead gave me sauce I hadn't even asked for leaving my sandwich inedible.

Food: 2 stars since the prices increased, it was 3 stars before and wasn`t great even then. Service: Okay, 3 stars. Atmosphere: They still have ants crawling around for a while by now, so that`s 2 stars. 7:3= 2.3 / 2 stars it is. This is especially reflected after today when I ordered cappuccino, less than a minute after walking out the door I realised the milk is off. Went back politely asked for a new one, then the staff started, not arguing, but proving their point, and I said I wouldn`t have gone back if everything was okay with the milk. Then proceeded to give me a cappuccino made from the same milk, of course it was off as well and just binned it. I have been going to this subway for like 5-7 years by now. Time for a break for sure.

Order not fulfilled. Arrived at 1230 to collect order for NHS working lunch meeting, was told that there was not enough salad and the order was not forthcoming despite confirming the order when it was placed. Female staff member very abrupt and rude. Upset my junior colleague who had gone to collect the order, leaving her in tears. Just Eat are refusing to refund money as according to their investigation we never collected the order! Disgusted is an understatement.

Order was very obviously for two vegetarians, so apparently it makes sense to replace potato wedges with chicken bites, Sandwiches were cold and not even wrapped up, fell apart as soon as I took them out of the bag

Driver was extremely friendly and punctual. Great service.

No teriyaki sauce so sandwich is gross :(

They gave me the wrong bread, and I asked for cheese and toasted but neither were applied :( this isn’t the first time they have got my order wrong either.

Worst subway ever . The bread was smaller compared to the others. Also, they cheap out in the ingredients 😶‍🌫️

Food was freezing cold when it arrived to the point I had to go heat it all up myself which defeats the whole purpose of ordering food!! 🙄The food was also squashed which is annoying!! Won’t be ordering from here again! 😤

Always get what you order as they read the comments fabulous

Brilliant delivery There's two signs Grange Terrace

Items placed on the wrong bread I requested

Seriously, sort your staff out.message to all the staff that work in this branch - if you don’t like dealing with people, look for another job we’re you don’t have to interact with the human race. This branch of subway needs closing down , the manners of the staff are appalling and just been overcharged for my lunch too.wouldn’t mind if it was just a one off but several times I’ve gone in and different staff members attitude have been disgraceful. Honestly, it costs nothing to be polite to someone especially when they’ve been polite to you.

How hard is it to read an order and get it right? Drink was wrong, cookie was wrong, didn’t put what asked for on sun?? It’s not that difficult surely

Quality of the food wasn't great. Incorrect order items.

Your staying my order was delivered 10 mins ago! But I don’t have my order???

Steak and cheese subway was sweaty and the steak had a strong unfamiliar aroma from it. I understand it was delivered and travelled in packaging, I have received food before and it did not have this 'sweaty' smell. Not very appealing, hoping it is within the 'use by date'. Meatballs were sound though.

thank you for your kind efforts to fulfill my order

Never got my food! It said it was delivered but i never even saw the delivery driver! :(

My delivery is never been arrived

i didn’t receive my cookies and i ordered 2 bags of cookies

food arrived freezing cold and soggy

always excellent service and fresh food i only order from this one

Was given the wrong drink and crisps .

Ordered Meatless Meatball footling. Meatballs were rock hard, you could have played golf with them, couldn’t even eat the sandwich.

Food came cold- ordered it toasted

The person serving me looked like a manager. I asked for an Italian bmt no cheese not toasted. He served me cheese and toasted. I asked him why he did that he said that "it was the same thing" and told me to take it. He was very rude.

I still have not heard nothing back

Very poor service! For no reason did not excepted their own vouchers. Very strange company.

I asked for my sub toasted and with cheese on it came with neither.

Waited two hours for delivery.

I ordered crisps, but they were out of stock, so they offered me cookies.

Food freezing cold and soggy wrong drinks very late delivery

I left notes on the claim. The assistant had left a note In response as they had no options for crisp. They were really kind to reassure me that there was no left. Lovely service! X

Delicious food, everything as ordered, quick delivery - very happy :)

Can't fault the order, the food and delivery time. Thankyou

Wrong ingredients put on my sandwich

It took more than an hour and a half to be delivered, and it was stone cold!

there was supposed to be jalapeño on the meatball but more importantly was NOT supposed to be cucumber and red onion on the meatball, those were only supposed to be on the other sub, go sauce on my clothes removing them

No guacamole Also I was given original Doritos instead of tangey cheese

Food was disgusting.. wrong bread and no cheese as requested. I opened the bag and the food just fell out was sloppy and wet, the Pepsi had last months date on, waste of money never order from here again!

Customer service by subway was great, delivery how levee took over 1 hour

I was here 5th August, 2021 The lad who served me in the morning was extremely rude in all aspects. I was looking at the screens choosing the meal for less than a minute, he gave that stare like " CAN YOU ORDER ALREADYYY!!. After, I chose my order before he break my neck, I ordered two sauces he was arguing why two sauces !!!. If you have problems solve them or at least keep them at home, do NOT throw them on the customers. I am a frequent Subway customer since I was in Manchester 4 years ago, never ever encountered such awful attitude in my life. This branch is like 2 minutes walking from my flat, but definitely I am gonna think 100 times before visiting that branch with that guy serving. No wonder I was alone in that branch, that lad freaking people out from returning back to the branch. - I saw many reviews a year ago complaining from the same guy and he is still in the branch ?? If you want to be threatened by the looks and got the worst service and experience ever visit this branch.

The food was marked as delivered but never showed up

Subs were not toasted and wrong bread

Guy in Vine Street subway forgot my whole meal order, when I rang up he said it was his mistake and could not sort it, told me to ask for a refund and refused to send out a new subway, joke get a new job x

Food was delivered on time but we got the wrong cookies and did not receive the bottle of Lipton ice tea we ordered.

no cheese on either sub and one was ordered with extra cheese. also sweet corn on one that wasn’t ordered

Delivery guy was friendly observed contact less drop was patient. The sub was abit disappointing the teriyaki tasted bitter

The delivery man was very nice and that put a put of the the things they replaced which was nice

They didn't have the drinks we wanted so they gave us extra cookies!! Thankyou!! Great service :)

As always, Vine Court delivers quality food and at record speeds!

Scooter delivery driver called us to come outside to collect order from him to find he had left it on a bollard opposite end of the street from where I asked for it to be delivered which was frustrating as I wanted it delivered to me because I have just been in a motorcycle crash and don't currently have the full use of my legs.