Subway in Wrexham

Staff are rude and inattentive, I was told to wait to place my order whilst the only person onsiye disappeared out back for 20 mins. I walked away, lacking in customer service is a polite sentence.

Had a freezing cold breakwich foot long, hash browns tasted like yesterdays with that dodgy old potato texture, the sausage patty was freezing too, considering it was grilled the ketchup it was all swimming in was the warmest part one member of staff seems clueless and the other just has a face like the back end of a saxo every time I go in. At least they had eggs this time though.

Criminally understaffed and frankly unacceptable to leave one person running the entire place - especially given UK employment laws. I truly felt sorry for the person working there. A number of customers simply gave up and left - vocally expressing their disappointment at the service provided, with absolutely nothing they felt empowered to do about it. Waited over 30mins to be served, with online orders being prioritised. In total it took about an hour. I would never return to this Subway given how they treat their staff.

We had a just eat delivery, food was missing and the rest was damaged. Went to the restaurant to return it and was told no manager was present and they were doing the work of four people and only two of them there. Still waiting for refund after handing the food back to the restaurant

Dirty, staff with hands down trousers, couldn’t care attitude, never seen such a dirty place, finger prints everywhere. How it’s a 5 by food hygiene is beyond me.

Was served by a gentleman who was talking so quietly I had to ask him to repeat what he was saying multiple times. Didn’t have any hearty Italian bread as they’d accidentally cooked more than expected of Italian. Service was so so slow and I feel like it could’ve been made way more friendly than it was.

Disgusting food 2bits of chicken in my sub unfriendly staff very unhelpful didn’t feel welcome will not be coming here again definitely would not be recommending this place to anyone

I popped in as I was staying at the Travel Lodge on a flying visit to Wrexham. I usually don’t eat at these places as I’m gluten free, but I went to one in Sheffield once that had gluten free subs. I walked in and it was empty. After 5 minutes a guy walked in from the back with a stony look on his face and ear pods in. He was carrying some gloop in a stainless steel tray, why he put away securely, taking his time, before lifting his head to engage with me. I say ‘engage’ but he literally stood up and stared me blankly in the face. No ‘hello’, ‘hi’ or ‘how can I help?’ . ‘Do you have any gluten free bread?’ I asked him. There was the merest wimper of ‘no’, barely audible, and a 1° shake of the head. I wasn’t 100% sure if he’d heard correctly with his ear pods in. His face didn’t change, it was if he was seering inside. He definitely didn’t want to be there. And neither did I. Without saying a word I exited as quickly as possible. Why do you employ people like this!? Sometimes needs must, but never again Subway.

Lights were off already about 2hrs before closing time and Staff on during time was Moody

Was closed when it was supposed to open 🤷‍♀️ Won’t be returning

Went at 9:30am and it had been open for 30minutes. Chairs still on tables, guy with his hoodie on. He decides to put his uniform on. Tells me the bread isn’t ready. It’s still proving and won’t be cooked for a long while. Ffs, it’s been open for 30 minutes. Then I find out he had some Italian bread. I had that with some bacon in. I asked for ketchup which he said wasn’t ready. Then he found some. Did me a bacon roll. When I started to eat it the bacon was a tiny amount and was very fatty. It was disgusting. I threw it in the bin. What a joke! If that’s what subways are like I’m never going back. Avoid, avoid, avoid!

Appalling attitude from server today No communication one word answers Very rude obnoxious Walked out

I arrived at the travel lodge at 5pm so went to subway for something to eat at half 5 the young chav didn't seem to happy that I had come in when he was almost finished even hitting the till because he can't count money so I just cancelled my order and left useless little chav

I had high hopes for my recent order, but unfortunately, my dreams of a delicious steak and cheese sub were crushed faster than a sub roll in a panini press. You see, I'm gluten-free, so ordering a sandwich is a rare treat for me. When my colleagues suggested we all order subs for lunch, I was thrilled. I eagerly placed my order for a steak and cheese sub, imagining the warm bread, the gooey cheese, and the savory steak. But alas, when I picked up my sub, I was greeted with a sad, lonely gluten-free sub, topped with nothing but salad and jalapeños. Where was the steak? Where was the cheese? Did they get lost on the way to my sandwich? Did they decide to take a vacation without me? I have to say, I was disappointed. I felt like a kid who had been promised a trip to Disney World, only to end up at a local carnival with a broken Ferris wheel. My taste buds were ready for a party, but instead, they got a wake-up call from a bowl of lettuce. I know mistakes happen, Subway, but this one hurt a little more than most. I'm not asking for the world here, just a little bit of steak and cheese on my sub. Please, don't let me down again.

Livid! I've just spent £14 on a foot-long sub where the filling didn't even reach the edges & a salad biwl where the contents barely covered the base of the box!!! Dreadful value for money & certainly won't come back to this venue.

Great service today from Sammy. Friendly & helpful! Was very patient with my son 😊

Delivered the wrong order then no answer on the phone to rectify the mistake

Rhostyllen wrexham.1st and last time here.Staff here there and everywhere.1st items getting cold while preparing rest if my order Was told off for allowing children to take them b4 I'd paid.(there food was getting cold,due to slow service)Why just eat people get priority when I'm half way through ordering .Total chaos and rude staff.

We were served by a lovely lady called Donna, Donna was on her own during a very busy part of the day, which I felt was quite unfair given how busy it was. Sort it out Management you can’t have one member of staff on the day of the summer holidays. Donna was doing everything all the prep and the sandwich making. Donna apologised about our little wait. I didn’t mind in the slightest, as our order tasted lovely. The place was spotless. Than you Donna..

I call here now & again for a quick lunch. Always have gluten free rolls available, staff are polite and friendly , never wait long to get served, Even though last week it was pretty busy, personally love a subway! No complaints, especially for the price! Seating is outside and small inside seating!

"Services" shown on road sign: this has come to mean parking and toilets. The idea is, while you're there, you MAY buy something to say "thank you". Sadly, at this site: - ALL parking is chargeable; - no toilets are available*. * Starbucks may permit you to use their toilets. No refund for in-store purchases. Utterly abysmal!

Absolutely terrible service. Madness to let people wait in the queue whilst you fulfil online orders. When I left there were 10 people waiting! When I complained I was told they treat online orders the same. Terrible for the customer...

Only one member of staff working, took a long time to get through the few customers before me.

Staff are friendly and the food is as you'd expect from Subway. The store is very run down though and in need of sprucing up

5pm close time is quite bad especially when there is a Travelodge next door.

Very helpful staff as wife has got a gluten problem could not do enough to help.

New Management now in this subway. Busier than usual and looks clean and welcoming. No overflowing bin outside and the seating area inside is available.

We pre ordered subs to go and to be fair, they were spot on. The young lady behind the counter was very polite, and had made sure the food was still hot for when I arrived to collect it. No complaints here.

Absolutely shocking, the manager is awful, wouldn't let my daughter have tuna on her kids meal after making it then binned it infront of her!!!

Wow such a rude experience subway normaly have good happy staff this chap was quite the opposite tutting and sighing as other customers came in. says open till 6 he says he shutting at 4 didn't open till well after 10 I am staying opposite in a travel lodge place wasn't expecting cash either. Poor.

I thought the service and standard of this outlet was truely awful. Service was really slow and customer service was zero. The store was untidy and the sandwhich was very average. Needless to say won't be back.

Should have been open but door locked on arrival..window sign off but staff inside, then opened up after waiting in car 10 mins while trying to locate next nearest subway. On entering service felt rushed and food poorly made up prepared and then delivered. Unable to open subway app to scan code as no phone signal. One to remember for the wrong reasons unfortunatly IMO. Will be avoiding in future.

So lovely and very nice on the phone will be going here again 😊

Staff were friendly, food is typically good Subway quality, but it can get overcrowded easily and is quite a cold building.

I love subway but the one here is really dirty.

Food was poor, The worker gave me the wrong bread that I asked for and the attitude was awful. Had a diet Pepsi that tasted off/Like water.

I came into the store in Rhostyllen and it was about 12:15 ish and there was a tall girl she was very polite but she seemed stressed while the other worker was on her mobile phone not helping at all. The coffee machine needed fixing and the poor girl was left to do that and serve. Doesn’t look like team work at all. But food was ok

Very poor hygiene no customers wearing masks even though signs everywhere saying don't enter unless wearing one

Very poor toasting machine has not been working for over a week.

its a great little subway, nice staff, easy parking.

Good place for an on the go snack

No vegetarian option, as I asked for a veggie pattie sub this wasn't explained to me so ended up with just salad in a sub. Whilst I was waiting to tell someone after I had realised there was no veggie pattie the workers was in the back playing on their phone. Last few times iv been oven not working. Would probably never go here again. Broken communication, no team work, don't seem to care about customers.

This subway is my local store, however usually i will avoid going here due to the substandard service and lack of offerings which i have experienced previously. However i was pleasantly surprised when i popped in on Thursday and was greeted by a lovely lady who could honestly not go any more above and beyond to offer amazing service and make sure my order was perfect. She was friendly, efficient and a major credit to Subway. I have been back today and same service again, really impressed and will be using this subway more frequently. Great work Donna! (Asked her name today to write this review)

Good honest food at reasonable prices.

Very convenient place to stop to grab something quick to eat when I'm getting home from work. The sandwiches are really tasty and a lot of the staff are really friendly.

My daughter and grandson love it.

Food was ok, tables and floors were filthy.

Didn’t have any meatballs, apart from that the tuna sandwich was good. Drinks were good as ever but overall a below average subway.

Yummy😋 but disappointed yet again, NO cookies left!!!! If they sell so well bake more???? PLZZZZZZ

Called in on way to Mold in Wales. Coffee was nice for me and only one pound. I would definitely go again. I am not a coffee conisiour but I know what I like and it's better than ok especially for £1

Walked in at 8:05pm to buy coffee but I heard they dont serve coffee at this time. Shop is open until 9pm😪😪😪

most of the time , i enjoy my food from that subway , considering it only has a one star food rating , but when you run a fast food place , mabye it would be ideal to actually have all the fillings , expecially at the busiest time , this is not the first time that this subway hasn't had the fillings , i have also seen flies flying around the foods in the summer without any care in the world

Fresh food and reasonably priced

Handy location just off A483 junction 3. Opposite petrol station. Ample parking. Great staff service!

It's a subway, clean and tidy, staff always ask if you want gloves changed when ordering veggie options, staff were friendly and chatty.

Nothing like advertised on the TV, and all meat is halal which isn't my preference. Expensive and bad

Busy and staff overwhelmed so pretty unfriendly. Sub and salad fine.

Clean and tidy, nice cheerful staff, and good sub with fresh salad. This Subway could do with a sign on the dual carriageway to tell people it's there!

Excellent service fantastic food

Customer service isn't the best, they never seem to change there gloves for each customer what if some one had allergy? And they only had 1 choice of bread not great considering that's the whole point of the place

Lovely food and the staff are not to bad

Clean neat and tidy, nice staff 🐐

Excellent customer service. Tom Kelsall was a legend with the kids.

Friendly staff and attention to detail

The staff were incredibly rude. The presentation was shocking and the whole restaurant was filthy.

Staff are very rude. They refused to sell us hash browns by saying they ‘had none left in stock’ the next couple to walk in ordered hash browns and they would happily serve them hash browns. Also told us there was not many variety’s of bread left whilst they had all the kinds behind them.

Everyone should experience a subway so much variety good for you and fantastic staff xxx

Kids running the bloody place!!!

Never any food in, always runs out of food why?!?!? Every time I go in regardless of the time there are always multiple things that I can’t have, the basis of your business is to sell sandwiches so you would think who ever is in charge of orders would actually learn to notice trends and order stock appropriately? Don’t know why I bother going here. I always end up leaving empty handed and going unit one in town.

Called in on Sunday 9th Sept ordered 2 foot longs .. food was done paid and ate in the shop. Bread was stale and hard, not much sauce or filling on either of them. We had a meal deal the tango orange and Pepsi max was just coloured soda water no taste. This is not what is expected from this brand, very poor.

Poor attitude from staff, no kids packs and I found a large dried up piece of onion skin in my salad. Staff were completely disinterested when I reported it to them.

What can I say but yum yum. Great place for a quick bite.

Usually great but disinterested staff on this occasion

It's so expensive. An extra £2 for pepperoni. They seldom have cookies in...

This subway provides what you would expect from any subway, great food and plenty of choice and lovely fresh ingredients. The only down side to this subway is the size of the sit-in area, there are very few tables in a very small area. It feels cramped. I would recommend taking your food out, not eating in.

Appalling, lacking in bread choices, no wraps even though advertised on the wall. Only a couple of choices of crisps and 1 type of cookie left on sale even though they're open until 10. Wouldn't bother again carry on until the next service stop. If you don't have any kids with you then treat yourself to the Starbucks next door.

Dirty and staff dont change there gloves after handeling money

Service slow staff were more concerned about their own conversation . Not one hair net was worn 3 staff all female all long hair yes in a ponytail but workin with food hygiene is key an hair nets should be worn. My order was tuna to be given a foot long with the amount tuna that was on it was enuff for a 6 inch an told they had no more after i heard one member say they werent goin i the back to do it i was very displease when i asked for the offer 12 cookies for £3 to be told they only have 6 and none prepared to be put on display . Im absolutely disgusted and will not be returning any time soon .

This was only the 4th "Subway" I've ever experienced..... in a Month! My first while at Crufts, my niece treated me and I was astonished at what I'd been missing. The second in the town centre, I don't know why but although fabulous just missed that wow factor. Then earlier this week I noticed this subway only a mile from home. Perched adjacent to Starbucks on the Roundabout I couldn't resist a try. YES... everything and more! The bread and huge assortment of fillings were so fresh and the staff happy to advise a hesitant customer (me) with the combinations available, they were endless. There are both inside and outside tables to sit and enjoy your purchase. Both were clean and pleasant. DELICIMO! Could have been a fluke so I just HAD to return the next day to check! One of the staff was working the the previous day recognised me. The smile beautiful and welcoming, the conversation to the point and respectful. The pace is demanding and the workload brisk but not at the expense of the customer, especially those struggling to make their choice. Was it as good as the day before, the town visit, at Crufts... no.... why? Because it was BETTER! and I'm so pleased as I intend to become a regular.

Good usual subway menu, located by a petrol station so mainly for those stopping off during a long journey . Makes a good change from the usual over priced motorway stop off

There was no lettuce available and was barely toasted

Going over to Wrexham early and thought we would stop and have a bite to eat with some hot drinks the man on the counter serving really nice and helpful helped us with the hot drinks machine didn't get his name but he was on Saturday 18th November early morning, he did really well as he was by himself we went in then not long after had a wave of people arrived so he coped great, hasn't got toilets in there they are next door in the Starbucks food was lovely bacon nice and lean also nice and crispy! Definitely stop here again all clean in there too food also fresh nice little subway

I went here for a quick lunch on my day out, at first everything was polite abit rushed but nothing to complain about, when I got to my car with my sub I took one half out and the other in the wrap on my lap, when I went to eat the other one I noticed a spider running over the wrap and it was terrifying to think I had eaten something that a spider could have possible been on, so I was not angry. I went in to see what could have happened and I told the woman 'Lisa' who was rather rude about it, I said I opened the wrap and the spider is there, she said 'what a spider' which fair enough it's abit weird and I would have been surprised myself if I were her but then she took the spider off the wrap and squished it on her hand and said 'that probably just fell on when you went outside', but it was inside the wrap, it was not unwrapped outside at all. there was no apology from her and the other woman said she'd make me a new one, when the guy on the line gave me the new one he said I'm very sorry but still no apology from Lisa who was handling this, and the most disgusting part is she didn't wash her hands after killing the spider on her hand, overall this is a terrible way to be around food and I'm shocked at how she handled this and how rude she was with me when I told her, I will not visit this store again and I hope people read this and don't go it was disgusting and rude.

Pretty much same choice and standard as other Subways but it is REALLY small and sometimes very busy, especially at lunchtimes, obviously.

We eat at Subways a lot and Sunday 2nd April we were given a choice of Italian or hearty italian subs. We all went for the latter. Subway is famous for fresh bread cooked that day in store. The bread was at least a day old; it was dry and crumbled when touched. We will be visiting the other stores in Wrexham in the future.

Poor service, dirty, take FOREVER to serve, they are always gossiping amongst themselves - AWFUL! They are so slow and if they spent less time talking to each other and actually concentrating on the customer, then the queues they get wouldnt be so long! Service station, so I guess they feel people come and go, but this is the nearest one in the area and I dread going there!

Classic Subway, good value food that tastes good. Unfortunately it can become rather cramped as this is on a busy route and just off an A-road. More seating would be ideal and a slightly larger service counter.