McDonald's in Wrexham

Thank you to the staff, ordered on the app and it jumped to central. She tried to call them but helped me ordered at the regent street McDonalds to save me walking before work. Thanks to Mel there. Amazing service and helped me before work xxxx

Order was called out, but had to assume it was mine as the staff member's speech was more like a zombies moan than actual words. Once I opened the bag up, I realised there was no drink, the chips were half filled and the nuggets were all loose out of their box. Don't get me wrong, I love zombies. They do great work in the movies. But if you're going to hire the supernatural, maybe it's worth picking the competent ones

Always reasonable good food bit the quality of food always leaves me disappointed

USUALLY no problems when ordering from here, sometimes when there’s a ton of orders yours might be forgotten but if you ask the staff about it they’ll prepare it for you. DO NOT, i repeat, DO. NOT. order delivery, uber eats often seems to have a knack for NOT ONLY delivering food COLD, but also with some items MISSING. had a 20 piece chicken nugget box and large banana milkshake not delivered, and when I called the driver she told me that’s all there was. there’s no way on the mcdonald’s app to address this, and calling uber eats has an employee tell you you’ll get a refund for the missing items which you DONT get :-) the staff in mcdonald’s are clearly hard working and respectful, i hope they know they’re appreciated greatly by certain people <3

food was cold and some stuff was missing

Think you need to get your workers eye tests. Every single time I order from you the burgers are pretty much outside the bap. I can’t of any other reason that is other than they can’t see what they’re doing? Or they’re just lazy bastards. Fix up

Waited an hour. No food deliveted

I’m not happy at all ! Come home from a night shift and ordered food from you to only receive me drink !! No food at all come with it , it’s not on !

Chocolate Brownie was missing food was very cold and over a hour late ( kiss was falling to sleep waiting for there happy meal)

Bathroom door could do with a handle but overall decent.

Most unreliable McDonald's in the county. You go in on a quiet morning. They take 10 minutes to make a black coffee and jam mcmuffin then don't even give you the jam. Every order I've ever placed has always had something missing from it.

No lock on the only toilets after 8pm how can you eat here without the knowledge that the toilets are safe to use? Would not eat here again, really bad maccies

This particular McDonald's in Wrexham has really good standards in terms of food. So 5 star for the food. The service and atmosphere I've put a 4 just for a couple of reasons. Usually when I order via the touch screen where you do it all yourself, sometimes the tickets fail to print and you have to remember your number and can't provide a ticket. Secondly, like most McDonald's it can get really busy and due to its particular location you can find that there's usually a lot of trouble outside the area. But apart from that, overall a really good place!

Missing items, how such a small order is picked wrong.

Drink was wrong and the one sent was spilt all inside the bag, about 79% in the bag, 30% in the cup. Last time I order McDonald’s for delivery.

Wrong drinks and missing Big Mac

absolute thick u all need to go back to school and learn how to read a order my food was cold and missing my burger the main part of the meal was of my money

No dips, chips like sticks and cold

DIDNT INCLUDE THE COOKIES I PAID FOR!!!!!! GAVE ME DIET COKE INSTEAD OF COKE CLASSIC, WHICH I PAID EXTRA FOR. SO ANNOYED

The arrival time kept changing getting later and later. Chips and burger stone cold, apple pie and sauces missing

By far the worse Mac Donald’s branch I’ve ever been too, I generally felt discriminated, several times I tried asking the till person a general question and she was extremely rude and avoided me , unacceptable really disappointed

Cold and missing things food really cold

2 hours to deliver food freezing and missing half the items

1.5hour late and the order was small and simple but still wrong! Missing items

Only thing was half our drinks were gone due to them falling over

Fairly quick service at lunch time, friendly and helpful staff :)

How do you forget a whole meal?? Every time we order from here is WRONG!!

didnt get everything though was miss one thing

Ordered bacon sausage egg mcmuffin meal. Mcmuffin and hash browns were ok just warm. However only got half cup latte as had spilt all over bag also was freezing cold.

bit cold, so quick blast in the micro and still enjoyed it

food was dry and uneatable no taste

Didn’t deliver half of what I ordered, not happy

Our meals were missing not good at all

left out all of the dips again also.

I was given the wrong order and even the order I was given was wrong and I’m very confused on how this can happen

half of my food didn't arrive and the rest was freezing not happy at all

No bacon on chicken burger and no sauce turned up

Incorrect order AGAIN! Happening to often this is and it’s very disappointing

didnt get all my order. didnt get sauces.

Didn’t receive a food item and when I requested a refund nothing happened. The food item cost nearly £10 as well which is extremely frustrating.

found a screw in my fries. would vote 0 if i could.

Didn’t have a straw in my bag and sauces I purchased didn’t come with my food, other than that it was good

No dips with my chicken nuggets an also no onions or gherkins on my cheese burger which is suppose to have on

Warm McDonald’s no missing items man fast delivery

Every time we come here, there is an issue with the food, the waiting time and just generally poor. Waited in drive through qué for over 20 minutes because they don't want to use the pull up bays and just generally slow service.

Yummo in my tummo but was loud for this autistic adult

Awful food you can’t even be bothered to give me decent portion of chips litrally snapped my burger together driver didn’t even come my door had to meet him half way down my street this place is awful compared to the other maccies

Long wait, not great. Attracts a number of badly behaved teenagers as there is nowhere else for them to go.

we did not receive any sauces I paid for so we had a sharing box of nuggets ans chicken selects with no sauces

Food was cold, multiple items missing

There was no sweet and sour source like I ordered happened 3 times now I’ve ordered and you charged me 20p for the sauce it is outrageous as one time yes but 3 times is ridiculous

All good, quick maccies breakfast wrap and a coffee for me with a sausage and egg muffin meal and an iced latte for the boss. Quick service, clean tables and reasonable value.

Bought some food for my kids and you weren’t even able to send the right amount of food that was ordered. Had to spend another £13 and re order what was missing, I expect a refund immediately

Food ok only warm and yes did send it back ....service poor very quiet shouting out numbers so you miss them ....

Best delivery driver victor is

Good service and welcoming staff very helpful

Absolutely abysmal service here. I'm currently waiting nearly 20 minutes in what is basically an empty restaurant and they've given food to just 2 customers. Ridiculously slow and food has been sat waiting in the production bin for easily over 10 minutes. Somehow it gets worse, after all that they only gave me half my order and I had to go back. Useless staff and terrible management

Grubby.... girl was wearing dirty shirt. Ordered share box picture showed 4 dips refused to give me the other two.said I had to pay more. Couldnt be bothered arguing as she looked like she'd knock you out. Wouldnt go there again dirty dated crowded.if you have a problem they dont want to know. Cant park near either.

great delivery, just a shame I stopped ordering from here due to missing items. Random order as nowhere else open, Once again missing an item so glad I spent a lot of money on extra food so someone does not goes without.

The hatrick burger was missing from the meal, and none of the dips for the chicken nuggets where there, absolutely ridiculous had this happen before what a waste of time and money.

Lovely hot food, very quick delivery

Only had a coffee, it was ok I suppose.

diet coke was flat and no straw

Parking is very tight and the waiting for your food continues used to love a quick burger allways mess ur order up every single time

Food was freezing my kids couldn’t eat them as to Cold

I asked for no cause or pickles on my burger it came with both. I am severely allergic to tomato/sauce and was left unable to eat it

Ordered many deliveries from here and have never received a complete order. Mostly a full meal will be missing. Save yourself the bother and collect your meal yourself 😡😡😡

Is fine the majority of the time and on a par with most of McDonalds service and food wise, but it's a no go area during school holidays as the layout is really poor so space is at a premium. Extra seating was extended to the 2nd floor a couple of years ago but this is rarely open, and who wants to spend 10 minutes finding a table anyway? Update: even less seating and slower service. Really needs a refurb after it was modified during COVID to cope with McDelivery

The floor could do with mopping...🤡

my order was OK but the fries in large n medium was half full and the mc flurry was watery

watched them drop my food and they weren’t about to give me a new one until i told them to

Half a box of cold over cooked fries, cold burger and no straw for milkshake

cola was split and was a undrinkable

...ordered, and accidentally forgot my food - left without it! Oops!

chips looked anemic and tasted uncooked

Really poor service, food was late the time kept changing, food cold and no straw to drink my milkshake really disappointed

Nice meal but always looking messy

Only had one out of two correct drinks, I ordered a large oasis and received a medium coke. Chips and sauces for both meals were not received either.

The ice cream is very sweet and bad the milkshake is terrible the inside is disgusting I don't recommend..

No coffee shocking. Losing stars rapidly. Getting worse service is dreadful. This really is the second worst McDonald's I've been in and the service gets worse and worse. The system is dreadful and there's all manner of people who just move your stuff from one point to another would it seriously be too difficult to just give it straight to the person? Latest issue is giving you the wrong drink because they can't be bothered to look at what you've ordered and the drink doesn't get the number attached to it. If you don't want to work in fast food just go somewhere else how difficult can it really be to hit a button and hand the correct drink to your customers?

the food never came to my house and I couldn't find the food when it said delivered so I then had to order food from a different place

Arrived over an hour late with no sauces at all even tho i selected 8 sauces!!!! 3 chicken selects in a 5 chicken select box! Damaged and cold food and missing a cheese burger, how can people even make these type of mistakes, pure laziness!

I asked you to put cheese on it and you didn’t why ruined my meal

When you order food and first you don't get a receipt and then second you go for your big Mac and they haven't given you it then even when you put through for a plain big Mac they give you one with everything on and when you try and complain they don't answer the phone not impressed it's not the first time they've done it before either.

Missed out basically everything we ordered very poor but the delivery was bang on time Missed things as little as straws to sauces and the food was scattered all around the bag including chips not even in the holder itself very poor from McDonald’s personally the drinks had loose lids which resulted in leaking all on out bags which I don’t find very good customer service i personally would like a refund as I find this very poor for the money I have spent.

food was good, but too much ketchup on the burger though. delivery driver was very polite, couldn’t find the house but was very nice and polite about it, very nice interaction as well.

The black guy at the counter was polite and has charming smile good lad...

Literally always forgets one thing when me and my friends order online, mostly chips or a drink. It always arrives cold as well istg lemme throttle the workers 😭

Really slow service and the order was wrong!

My quater pounder with cheese meal was missing and the food was cold

Very dirty tables and not that busy

Order took forever not drivers fault as they had been waiting collect for over 45 mins

didn’t get any straws, it was cold and we didn’t get the sauces we paid for.

I ordered a medium drink,large fries and 2 hamburger but my 2 hamburgers didn't have a burger on it or any sauce just a dry bun

Your all actually useless you never give me sauces or straws always something bloody wrong USELESS

As usual, no dips coming and also food was cold. Typical.

Very annoyed with my order. Not only was my order over an hour late but the food was stone cold, no sauce in the bag that was ment to come with the chicken nuggets, and to top it all off the drinks lid wasn't on properly which caused the beg it was in to go soggy and rip and some of the drink spilled over me. Whole meal ended up in the bin. Complete waste of time and money. What a joke

Food was cold and had my burger missing

Just visited the McDonalds in Wrexham town centre with wife and three grandsons. I can honestly say that this is the dirtiest, filthy excuse for a fast food outlet. Floors filthy, windows filthy, toilets filthy, staff just hanging around doing nothing. The food we ordered was slow, had to wait 20 mins for food. The manager kept asking one of the staff to make pancakes but was being ignored. My wife had to get a spray bottle and cloths to wipe the table before we ate anything. The restaurant looked as if it hadn’t been cleaned for weeks. If a large company like McDonalds can’t employ some cleaners then we are all doomed,I just hope senior management from their head office or the States reads this, as if it were me I would be totally embarrassed at the standard of their restaurant. I have been to many McDonalds all over the world, Spain, Egypt, Greece, Germany, Dubai and all of these have been a pleasure to visit. The Wrexham restaurant must be the worst in the whole world. I will never go there again.

At breakfast the muffins were rock hard