Subway in Edinburgh, City of

horrendous. the member of staff operating the cloakroom would not give my jacket back to me after losing my ticket following a casualty where an ambulance had to be called for my boyfriend. Very insensitive to the situation - the jacket also had my wallet in it which would have verified my identity. The member of staff even stated she remembered me paying for the cloakroom service and remembered which jacket i handed over. Totally uneccessary that i now no longer have my personal belongings - including all of my id cards and banking cards. shocking

All staff at Starbucks shandwick place are incredibly welcoming and service is always quick. The quality of hot and cold drinks is fantastic everytime. Thanks always, Lora :)

I’ve ordered for years in this store, no issues and quick delivery. However, the last two orders were incorrect, I contacted the store and got the feedback on the same day. Manager took action and made you feel a valuable customer. My orders are delivered very quick, and the pizza is always hot. I will keep ordering from this store

I booked a table, we arrived to be seated at a table with hard white metal chairs. It wasn't very busy so we asked to move to comfier seats and they did let us move. The manager came across and told us we could only have the table for 1 hour and 15 mins (bookings are supposed toget an hour and a half). Ordered cocktails which were good but 3 of the glasses were not full ( as picture) Second round was the same, all our glasses not filled to the top - which I would expect. We left at the earlier time, even though there were still plenty of tables!!! I asked the manager what the rush was for us to leave and he just gave some half answer....not impressed and I won't be back.

Terrible service! Even worse food! Lady on the counter needs to sort her attitude out and because we asked questions about what we were ordering she gave us the old haggis that looked like it had been in the warmer for 8 hours