McDonald's in Edinburgh, City of

Undercooked and mushy chicken nuggets

The food was good but it could do to be hotter. Good selection of music, but you can't hear your customer number being called. Thank you to the young female assistant (sorry I didn't catch her name), who went to check on our order and brought it to our table.

Got 1 nugget in my 4 bag brev. Also no fries.

The Fort Mcds has rapidly went downhill. I've complained so many times now. Click and Collect on my last two visits took over 20 mins to collect, shock horror they prioritise the Just Eat/Deliveroos etc. The place is staffed with School Kids which isnt there fault, but its slow, can barely get an order right and they strop about. Order placed on the app for drive thru the other night, i had the code in my hand...they couldnt find it. Went to the window...nope still cant find it. Just a joke of a mcdonalds now.

Absolute worst mcdonald’s i’ve ever had!! went there was no organisation what so ever with people shoulder to shoulder and no idea of where to stand to wait for the food. it took forever to receive the food and when i eventually DID get my order, i had ordered a toffee nut latte and it was LUMPY - assuming the milk was spoiled it put me off of my entire meal as i couldn’t even trust that my burger even edible and in worse condition that my coffee. Everyone i ate with had complained about something on their meal being off and i genuinely do not recommend that you go here unless you want to end up with food poisoning.

Meat patties are dry,the rest of it was ok

An excellent deal for a flat white and a sausage, egg McMuffin (£2.79). The coffee is great and you can't beat the price!

The worst McDonald's in this place, one girl was given a crumpled burger and it was completely like garbage, and the second one was given an empty burger

We were up tonight came home missing a burger & now can't get in touch to make a complaint or get money back this has happened twice now

Food was fast being served, very clean in seating area and baby changing

They charge me 20 pounds for an order never been received. They refuse to do refund. Additionally the store is so dirty and a great risk for health and safety, How this store could be even open in this conditions. Worst mcdonalds ever.

Quick service considering how bus it was. Food good as ever

Food poison. Kids love it. Coffee not to bad. Staff brilliant and overworked.

We both had a wrap that looked asif it had been thrown together and the fries were all chuggy ended up leaving the. Found this at other restaurants aswell tatties must be bad 👎

Got my order brought it back to little france for my daughter to find the following wrong Cheese burger plain missing Double cheese burger missing Quater pounder with cheese & asked only for cheese on full with all other stuff. Juice only half full as well.

They sent me a meal with meat (I’m vegetarian) and when I called back they had turned their phone off….

Got cold chicken burger I was in Fort kinnard 2pm 5th September not bother go back ask changeover refund so they should give fresh food not cold soggy burger

I placed an order on the app and was greeted with an error message so I’ve went into the restaurant and ordered via a kiosk and the app with no notification has then processed the order so I’ve now effectively ordered twice and when I spoke to the staff they said they’d get a manager over to sort this, I was then greeted by a rude manager who has told me I was unable to get a refund as there was nothing wrong with my order, so my order was cancelled and no refund given, so I’m not very happy about this, your manager was not very helpful at all

This McDonalds is by far the worst one i have ever ordered from. I ordered through just eat, double quarter pounder meal and 9 selects. My partner also works at a McDonald’s and every time we order this specific place somehow manages to mess up the order it’s actually impressive at this point. Customer service is terrible also, not good enough to be told to come to the store in fort kinnaird so i can claim my missing items that I’ve already paid for. That right there is a joke.

Chips felt like they were shipped from Antarctica

Absolutely shocking was made for a hour before getting picked up and the chips are saggy no salt missing a burger melted milkshake and no sauces I recommend you do not get macdonalds from here!!

Extremely poor service this evening. Initially the order took a long time to fulfill, and the impression a previous reviewer had that drive through is prioritised over in store customers is true. Once the order was given to us, most of the food was lukewarm, and they had got the order wrong. Upon my wife raising this with the duty manager, he fixed the order but threw an aggressive tantrum, throwing the fries into the bin, when my wife asked for fresh fries as hers had gone cold during the delay. The replacement fries were lukewarm and unsuitable. The fixed order item was also inedible. Also, the longer we stayed we picked up an odour of urine throughout the restaurant.

Everytime we get food here we regret it. We go back as it seems like a good idea when you are in a rush and you are hungry but the food is rubbish and it’s never hot enough

Busy so burgers just thrown together from a distance.

Sick of cold food and wrong and incomplete orders.

It's a maccies, so nothin fancy food wise, but hits the spot Coffee good 👍🏻

The worst MC I've ever been to. 18min. Waited for the order even though the restaurant was empty. Pomes were cold, one cola was non-carbonated and the Big Mc was missing the top bun🙄 I've never had that before.

The place is shocking, ordered mayo burger and the way it was present was disgusting, eating lettuce with mayo before the burger as it was all hanging out of the burger, second ordered a grilled ceaser wrap even said on the package. Open to to find it was crispy not grilled, the place wasn’t even busy either, overall disgusting

Table service available and nice staff.

No problem with food or staff! Unfortunately, the atmosphere was ruined by unruly kids who were intent on causing problems. Groups sitting swearing, taking up tables when they hadn't ordered anything. It's not an environment I want my 2 year old son to experience.. the staff seemed to give them chance after chance with no consequences! The security guard seemed to just wander around and do nothing about it.. after speaking to one of the shift managers upon leaving, he said that the police are called every night and that nothing much is usually done about it.. I never ever have had an issue with this location, but after Monday night, I'd be hesitant to return

Very friendly staff. Nice location.

The most disorganised McDonald’s in Edinburgh. Staff are rude, almost always get the order wrong and it takes them ages to get the food ready even when the store is not busy. Unless my kids are starving and I would not order here. The store at Cameron Toll is much better.

Absolutely shocking, ordered our food through Justeat, came on time which was great except half the order was missing. Called the restaurant to see if they could send it out, to be told no they don't do that. What I can do is take your name and order and if you'd like to come and collect it. No I don't want to come and collect it I WANT YOU to send me the correct order in the 1st place. On top of that the food we did receive was cold, the fries were half cooked. Well done McDonald's you loose another customer

Fort Kinnaird McDonald it is the worst McDonalds in whole UK

Fairly good. After some bad experience with this restaurant chain, this place seemed quite correct to me. Fast service and a good atmosphere.

A well presented and efficient McDonald's.

We only got takeaway and was very busy but staff were working hard

This McDonalds review might be seen as unnecessary. It’s a McDonalds after all. The food is standard, although they do have a tendency to under-salt the fries. The McFlurry machine is working almost every time we are here and we rarely have issues with unavailable items - usually only special items at the tail end of their life. However, it is common that the receipt machines at the self service stations do not work. The staff are usually friendly and reasonably fast, although we have experienced long wait times before. This McDonalds is a new style so you can’t see the kitchen or order properly at the till, we personally don’t like it, but it is how it is. This location, however, is excellent if you enjoy people watching and judging. Late afternoon and early evening is the ideal slot to watch children throw food or clothing items at each other (the zone between the magic table and the tablets is the most prominent battle ground). Alternatively, the ones that fit perfectly underneath a carried tray run around and turn your path, or the path of the table service employees, into a true adventure. We have also witnessed footballs and giant gym balls being kicked around. The parents are usually nearby and either on their phone or staring into nowhere. The staff are excellent in cleaning up after the kids and usually the tables are clean shortly after departure of the families. The later the evening gets, the more unaccompanied teenagers come in. Some of them are normal, but many are questionable. We’ve seen everything from Bikini top in February to skimask in July and usually extremely rude, loud, swearing and the beginning stages of fist fights. We have witnessed more than one staff member crying before. The mess they leave behind is usually similar to that of the small kids but it does get cleaned up by the staff. If simple human entertainment is getting boring, the seats near the windows next to the roundabout outside also provides excellent views for bad driving, counting missed turn signals and near miss minor crashes. Jokes aside, this McDonalds needs more security, bring in rules for bad behaviour and make sure their staff are okay, because whilst it might be entertaining on the occasional visit for us, it is their regular job.

we family, came here at 10:38 in the morning and ordered two chsy bac flatbrd and another 3 burgers something. When I received my order, they only gave me one cheese flatbrd, so I asked my husband to ask for the other one. An Indian male employee came over and told him to wait, and he went to get it for me. My husband waited there for 15 minutes, but there was no response. Later, a manager came over and told me that it was already 11 o'clock and there was no breakfast. I was so angry??? So why didn't you tell us in advance, why did you waste our time? We booked breakfast at 10:38, and you obviously gave us less, although you gave us a refund in the end. I still feel very angry. It's okay if you don't have it, it's okay if you made a mistake, why did you leave us hanging there like a fool for 15 mins? if you don't have, tell us early. Super bad experience. and Train your staff well. A female staff saw us waiting there for 15 minutes, she didn't ask any questions, just fiddled with some sugar and salt

Great staff, great food - perfect temperature, quick service, no problem getting a seat during busy dinner rush, restaurant was spotless, toilets were spotless which is a first for any McDonald’s. Best McDonald’s I have ever been to. Would most definitely return.

Very good service today, had a very pleasant chat with Maryam. She kept the place spotless 😀

Staff friendly and helpful, but slow service and coffee consistently only luke warm on 3 consecutive visits. Self service machines often don't provide a receipt, staff happy to print one, but just fix the terminals? Burger and fries were OK but I have received a burger with no salad on one occasion. Not a great example of a McDonald's, just OK.

It was packed with people and no empty seats, the food arrived quickly - it was cold. I got a fillet o fish meal and my burger was all slanted and the sauce was OUTSIDE the burger in the box. I also got a happy meal, mainly for the hello kitty n friends toys, the outside of the happy meal was hello kitty themed, but they gave me the wrong toy. I thought they did it as an accidents but no, the cashier told me with a straight face that they didn’t have any hello kitty toys left. Disappointed

I realise it was 1am just after Taylor Swift but some communication would have been nice. It took about 20mins for my order even though I ordered ahead for pick up. But some people who were waiting when we got there had been stading around for 40mins or more. You can't see into the back to flag anyone down. A staff member would just pop up now and again. I even paid for a bag and they didn't have one. Loved stuffing burgers in my pocket ti take back to the car.

Best in taste and service always, easiest and quickest way to fill your tummy. Never disappointing chain. We love it a lot.

Foods always cold , service is so slow ! Most recent visit we waited 20 min for 2 drinks and 2 cold burgers then trying to get fresh hot was was like trying to crack the crystal maze

Items are missing half the time you order online. Food is usually fine but it's not infrequent that you get it cold and I live close enough that it shouldn't be a problem.

11 calls still no answer as of yet. Like a monkeys tea party, whole establishment is ran by children who don’t have a clue what they are doing. No one expects 5 star service but this place is by far the worst.

I hate this mcdonalds. I was delighted to receive my vanilla milkshake because it was going to be the only good thing about my horrendous day. I was then in utter dismay when I noticed something rather peculiar about my milkshake. I opened the lid to find that it was in fact not a milkshake, and instead lumpy, curdled ice cream. I wish they didn’t employ incompetent maccies workers that don’t put the ice cream mix in the milkshake dispenser. If there was the option to give 0 stars that would be my review, but even the review system is washed. Apologies for my frustration, but this was so infuriating to me that I almost threw a tantrum in the resteraunt itself.

Well done you bunch of morons all I wanted was chicken nuggets and a Big Mac and you can’t even do that right thanks for nothing and no way of getting a refund

The most horrible Mcdonald I have ever been. They gave me cold fries so I asked for new one. Get new one and they was even colder lol how this is possible? Fort Kinnaird is such a busy place. Many customers etc and your food it's still cold and not fresh? Girl working on the shopfloor was looking very angry. Her body language and attitude was horrible. Any of your managers can show her how to walk? Like step by step. Put your leg up and down, up and down. Is she part of special competition? How to walk and do 17k steps without lifting foot from the floor? Like I said on the begging. Horrible place.

Made an order and received half the order place is getting worse how can you fill a half order and send it out appalling was meant to have two meals and got this

Too busy, service was OK bit my daughter had a hair in her burger. They did apologise and give her another one. Burgers are alot thinner than they used to be. Very disappointed.

Horrible people, horrible food. Avoid!

Always have a great experience here and great staff, I’m always greeted warmly and given great service by one of the staff members, mariyam. Would recommend :)

Terrible. My burger was dry with no sauce, the cheese was all over the box and not in the burger, the chips were so dry with zero seasoning and I got 5 nuggets instead of 6.

Just nipped in for a strawberry milk shake 😋

Omg the burger has got better!!! I’ve told my kids for years the actual burgers are not what once they were and told your wrong. Now they are back!! The meat is better, larger, tastier! The mmmm is indeed back! You’ve pulled me back from KFC. Nice one guys!!!! The quarter pounder tastes great! Thanks for doing this little thing when corporations are stealing everything from our world, giving this tiny amount back for no reason other than you can is taken kindly

Order thru there app and half the food is missing chips stone cold. And rubbish customer service

Well the Last time I was here before today I was harassed by teenagers who proceeded to harass me with homophobic slurs and sit in my booth and shake my tray of food to get me to leave. I got up and informed staff to be given a shrug and “yeah we get teenagers like that a lot here” and then walk away. Said teenagers had sat down in my booth and thrown my food away. Today at least the staff was helpful and respectful, but the chips were terrible. Like as if they were cooked and reheated. They were either burnt or undercooked. The juice wasn’t good either, tasted more like fizzy water than juice. As said, the staff member today was lovely . Just the food was really bad.

Food was great however they forgot my sauce

I am actually discussed with the service I got a chicken mayo and the bun wasn't even on the Burger! The chips were stail I am so discussed

The place was starting to get busy, the food was brought to our table and it was all cold! Sent chips back and when they came back they were still cold! My fillet fish was overcooked and quite hard. I don't order delivery as I like my McDonald's hot, thought that I would get that in the restaurant but I was extremely disappointed and left feeling hungry and it was a waste of money!

i tried to get a burger and the guy said the card machine didn’t work while it was n and connected

Awesome place and very good customer service 👍

Food: standard Cleanliness: decent

Do not order delivery had multiple orders with missing items and they don't refund you only give you just eat credit which a find pretty shocking they should be refunding to your original payment method so your not out of pocket as credit can only be used to order something else on the app .

Very busy, but well worth a visit

Ordered 2 hot drinks and they were left cold sat there for 15 minutes. Had to ask before I was given them.

There has been a big refit but it still feels chaotic have to check every order to make sure it's right..

Nice spot, but no table service.

Only there because of the grandkids, I got a big mac but one look at it put me off.

Exactly what you would expect from a McDonalds. Ordered on the app for in store collection. The place was absolutely mobbed and a little bit of organised chaos. Very difficult for customers to determine which queue was to order and which was for collection. Food was decent and managed to get a seat outside! All in all a good experience.

Food was warm and not very appetising. Staff not very friendly and it had absolutely no atmosphere whatsoever

Worker there (I believe was named Banana?!) was extremely rude after I tried to return my fries. He stated that as I had eaten all of my food, I was not able to receive a refund. I think this policy is shocking and they need more training.

It's a ok McDonald's not too bad but kids come all the time to ruin the atmosphere

Standard mcdonalds Fries were hot and good

Good fast food but the atmosphere is horrible

Ordered food from here a double cheese burger which was a single instead and had no salad on it at all then my double quarter pounder was the same situation I also got a "crispy" chicken and bacon wrap which was grilled and half empty with the tiniest bit of chicken on the top I've ever seen. bloody joke don't order late night from here probably just try to par it off thinking its some drunk person ordering that isn't going to care about the order and eat it anyway

Fast food, fast. Usually. [July 2023 update] On a Saturday, this place is like a zoo. Gone is the old counter for ordering, replaced with screens. This may not be a bad thing, but now the counter is replaced with a hatch which feels like it can be slow for orders to be despatched from. Outside, the place is awash with deliveroo/ Uber Eats drivers waiting for orders in their cars. Needs must when you are after a quick coffee. [April 2024 update] Today was a visit on a Sunday afternoon when the weather was changable. Rather than dine-in today we took the drive-thru option, which by the time we got in the queue, regretted and probably should have gone into the store. All in all, the items purchased were good and served quick once we'd paid.

Food has become ultra bland and tasteless. Service is next to non existent. If they could get you to cook your own food they would be happy. Their condescending manner is highly amusing. Please close it down.

Order wrong as usual poor guys look miserble working there

A very clean place, quick service, the food was hot, and the coffee is very good

Chips are always half cooked and there is always at least 1 item missing or wrong 9 times out of 10 when I go here..

Food was stone cold and taste like was siting for hours and on top off that look like someone was playing football with milkshake bag over 45 wasterd

McDonald's stands as a beacon of fast food excellence, inviting customers into a world of delicious indulgence that's both familiar and comforting. Known globally for its iconic golden arches, McDonald's consistently serves up a variety of mouth-watering options that cater to a diverse range of tastes and preferences. Whether it's the classic Big Mac, crispy fries, or a creamy McFlurry, each item is prepared with care to ensure the highest level of satisfaction. Beyond the food, McDonald's prides itself on fast, friendly service, making it the go-to destination for those in search of a quick, tasty meal. The clean and welcoming atmosphere of each restaurant adds to the overall experience, ensuring that every visit is as enjoyable as the food itself. McDonald's doesn't just sell food; it offers moments of joy and convenience in our fast-paced lives.

Ordered here through just eat also...food was cold, missing a mcchicken sandwich meal, sauces and juice bloody joke.

Best McDonald's at the fort by a mile. Killer ambience. Lovely mood lighting. DJ's every Friday night.

We are regular customers and we are extremely dissatisfied with the service lately, especially today, the food always comes cold and has a lack of salt and the chicken nuggets were undercooked. This is not up the standard, thank you

Fed up of coming to McDonald’s and having to ask for the sauces and salt and milk. Silly things like that they should already ask you if you would like some when you are ordering or put some in the bag, it’s not hard. My grandma was hard of hearing and they made life really difficult trying to order through a microphone system.

Order food and it was 40 minutes even know I asked every 10 minutes about when it would be and they said they would find out but never bothered

Good was good, but the place definitely priorities drive thru over clients inside. The wait for an order was very long.

I hate waiting in a queue to be told there is no hot chocolate, this has happened several times in McDonalds over edinburgh, I just wish they would advertise No Hot Chocolate available b4 u hit big queue 😒

Every time you go there is no milk shake!!

Come here with my son for lunch sometimes he always wants a milkshakes.but yet as always disappointment.milkshake machine is broken as per usual. Typical Mc donalds. Staff also need to learn to communicate with customers

Nice quick service and clean environment

Got a mcdelivery never got half my order tried phoning the shop it just rag out then tried again got cut of tried for a third time for it to be buzy ring tone for half an hour

They give cold chips and burger was totally disgusting. wasted money

Enjoyed my burger and chips. Easy eating, quick service

Got one thing on are order wrong everything else was fine would I return no