KFC Edinburgh - Craigleith Retail Park in Edinburgh, City of

It was many good times spent going out to shops in this KFC. Sadly, the page's turning and it'll become Burger King in a few months (I've been told around November? by staff on their last day). Was good whilst it lasted.

Temporarily CLOSED Owner didn't update Google page

Ordered a zinger box meal with popcorn chicken, The wings had hair in them, the popcorn chicken was undercooked. Horrible food

Food was slow to be prepared 4 orders were sent before ours which were ordered after us. Not very clean public areas.

20 minutes start to finish for a driveway wrap, popcorn chicken and a Krushem. Sort it out man.

Gave my whole order to another person had to wait another 12 mins so had been there for 25 mins in total to get food , disgusted by the service I recieved as it wasn't that busy .

Heavily crowded and no space to sit!

Busy rime at 2pm, but machine didnt give receipt or order number, mine did not go onto screen and waited 15mins before asking whats happeninh ?? Order number still not on their screen but when i ssid whst id ordered it appeared in 2 mins !! Apologetic but still poor !

I have literally never once been here and not had a combination of ridiculously slow service and/or my order being incorrect. Whatever's going on here, youse need to figure it out.

Pre order before collecting meals had to wait was quite cold , pinkish inside unfortunately KFC is a hit or a miss so on this occasion was certainly a miss so lots off it was binned

Waited over 15 mins to get served in drive through, was only 2 cars in front of me! Ordered a 10 piece bucket. Got home and there were 7 + a tiny bit pieces inside?????

They forgot my order. Didn’t apologise. Then told me they couldn’t make it. Took 14mins for me to find this out. Went to counter. Avoiding eye contact. You know that awful customer service one now gets in 2023 now the iPads are there to take orders. Fine until stuff goes wrong and the staff can’t handle any wrinkles.

Asked for three piece chicken meal and got 3 legs. Had drove home before opening. Basically daylight robbery from this establishment. Avoid.

Grim. Staff that really can't be bothered, bark order numbers from counter had to ask to be served at counter as all to busy watching order monitor. order basically thrown across counter at me. Don't know what else I was expecting really.

I am very regular customer of this restaurant. I always oder on the kfc app and dine in the restaurant. Because i dont eat chips so everytime i swap my chip to other side,but this time the manager refused to swapped it for me and told me that i wasted his time, i finally left my chip on the table. But he asked me to leave the restaurant just because i left my chip on the table? He shouted to me if i dont leave the restaurant he gonna to call the police? What the joke of this. This is the manager how to server regular customers? I tried to sak his name but he refused to tell me just because he afraid that i am gonna to complaint him.i took a picture of him. I am really shocked and annoyed. Will never ever used this shop again.

Just had a bargain bucket delivered by uber eats 10 chichen legs absolutely disgusting kids don't like legs not a chicken breast or thigh, won't order there again very upset.

Its a nice pitstop for a bit of quick food. Lacks a bit of atmosphere of more established KFC's. The staff look like strangers to one another with little communication. Could do with a little jazz and patter. Staff look scared of being spoken to by anyone. When asking for wipes or tissues as display was empty, you'd think I held a gun to their head with the panic on their faces of not knowing how to deal with it. Manager should spend more time with younger employees to build their confidence up.

Took my daughter for food loved it

I think they need to get more staff

Late opening, extremely rude staff

Definitely a fast food restaurant.! absolutely lovely meal but sadly illuminous (disgusting) toilet and toilet roll holder ripped off the wall apart from that very good

Restaurant was very dirty, they got my order wrong and the chips were cold. Staff were not professional either and were more interested in chatting nonsense and swearing than doing their job Update 22 May 23** Still as bad and staff don't pay attention, waited 5 minutes and staff still couldn't get the order/discount codes correct despite being given them, ended up leaving and going to the McDonald's round the corner instead.

It's KFC can't say much more but the prices are starting to get out of hand for what you get. It seems to be the way of things now.

I ordered and paid for a bucket of hot wings only to find it was missing when I got home.

If there was zero star, I would choose that. Rude female staff that served me at around 2:15 pm on Tuesday 9th May. I ordered for two meals and she processed one meal and two drinks and when I told her I wanted two instead, she sounded bitter, terrible and racist. She asked me to go drive through again for my order to be amended which wasn’t my fault to begin with. Am never going to that branch ever again! Oh and I will tell everyone I know about the service I received there

It's a lot cleaner than it was. The menu is still horribly complicated, swapping meal deal items for other items. As with most KFCs the service seems somewhat chaotic, with lack of organisation - everyone seems to be handling screen orders, front desk orders, drive through orders and Just Eat orders at the same time,

Very dirty place and staff extremely rude.

Very abrupt staff asked them to wipe the order screen but he didn't he just came over and done it for us which was embarrassing then we had a under cooked piece of chicken and we were told because we ate some of the meal there was nothing they could do absolutely shocking attitude from the manager will not be eating there again.

really kind staff, especially the blonde girl I think her name was sky. super friendly and helped me choose what I wanted. cleaned my table very fast so I could sit. Would definitely visit this location again because of her. really pleasant visit! (:

This one isint very best ,its a good located kfc where more often at the evning drive thru is not anavilable also they never got rise box there i was trying for it 5 times in pass 3 weeks ,also why would you ask if you like zinger or filet risebox to say we dont got any more ! Terrible customer service in my experience so far Last filet box from there was dry and to Salty when you compare this kfc to meadowbank kfc ,meadowbank is better by the miles fresh risebox fresh chicken ....big difference

Clean tables, typical meal! im in love with this kfc! clean toilets and no issues with customer services!!!!!!!!!!!!!

Food is horrible and you cannot exchange the yukky sugar free cola for a hot drink when purchasing a meal.

Just popped in today and had the best experience, service was outstanding as I had lost my car key but the staff found it! The meal was really excellent and chicken cooked to perfection and hot chips! The lady even turned down the air con for us. A totally pleased time and would recommend this KFC if you are passing or shopping.

Tables and floor were a mess, food and rubbish all over the floor. Toilets were disgusting and the washing facilities not operational, taps were not working. Our order was accidentally closed down so we needed up waiting for over 30mins. Dysfunctional fast food restaurant.

Order two box Zinger box meal for takeaway, get home open, inside no chip no wings!!!!! Very bad service waste my money, KFC what have you done?! Can you work properly?

Staff not friendly at all just need hot water the the ladies say NO!…

Would give a zero if i could. The meal was inedible

If its ot the sauces you forget......it's the almost three quid bottle of pepsi......you take my money but don't deliver my order.....either get someone round with my order completed or refund me.....very ..very disappointing service Yet again 11 months on and first time back using this crowd, spent £ 42 , and guess what? The most expensive thing wasn't in the bag, once again no one answering the phone, no call back....£18 for six pieces of chicken, not included in the bag....WELL DONE KFC, BUT THAT'S THE LAST TIME YOU'LL NICK MONEY FROM ME....... TOTAL INCOMPETENTS THAT DON'T ANSWER THEIR CALLS..

Sehr dreckig. Die Tische waren mit dem essen der Vor, vor, Voressenden noch beschmiert.

A bag of chips shame on you after chicken 🐔 meal I counted 19 chips and a bonus chip in the main bag

I was my worst experience with KFC. I ordered 3 piece chicken. It was so oily and not at all crispy. Soggy and stale. I asked one of them to change it, he only changed the paper packet. Again I received the same soggy and super oily stuff. It was pathetic experience.

Very slow service, unfriendly and unhelpful staff

What a lovely team they have here. Special shout out to the girls at front desk who are just brilliant. They are Abi and Michelle.

Shambles. Waited over 15 minutes just to place an order through the drive-thru, only one person was in front of me the whole time. No Tango left, no apology for the wait. Was told 1 sec pal a lot of times, find it disrespectful. Produced my Blue light card for discount and was told, "nah, you need to go via the app"; was too hungry and disgruntled at this point to try another method. The restaurant itself was empty. No napkins in the bag. Terrible service all round.

We were told today at the drive through that we only had 180 seconds to make our order because we asked for a minute to decide. There was no one behind or in front of us so we just drove straight through and went elsewhere.

Should be the same good quality fried chicken as this brand is known for, BUT the food the served from here is regularly overcooked and hardly edible.

Food was horrible I even saw someone drop food on the floor and staff did not care!! How unprofessional

food was ok but the workers are so rude and unacomodating they never smile or have any manners i asked a simple guestion and all i got in response was a flat “no.” this has happened a few times and with others too . also when i have orders online many time i receive the wrong order and they never seem to do anything about it they also never open or close on time!

Absolutely horrendous 2 boneless banquet box meals the fillet were like they were heated up from day before. Don even think the seagulls outside would have ate them. No ability to pay cash so if you don’t have a card don’t bother going.

Rude employees, false online advertising. Their website clearly states they are open from 10 am, so we went for breakfast. A very rude employee told us they open at 11am, and although it was 2 minutes until 11,he didn't want to tell us where can we order. We waited several minutes after 11am to come in,but it was locked. The two employees were standing there watching us and didn't want to open.

Rude staff, when asked when I'll be able to order(It's written online that they start at 10 on Sunday, and I was there 10:59 asked staff when they start to work and was told in completely rude way "mate we're closed we start at eleven" and got window slamed in front of my face. Was standing there in front for couple more minutus and staff was not opening or trying to comunicate situation out although they were open. Really disrespectful.

Non sono un amante dei fast food ma KFC è leggermente di qualità maggiore rispetto alla concorrenza, servizio celere, qualità del cibo non eccelsa.

Went here to get lunch, service was poor and they were more interested in serving drive through, no toilets very dissatisfied left without ordering.

Does the job. Closes so early though. 😟

Freezing cold in side, order was wrong had to go back up no apologies just toke it and walked away.

A little disappointed when we were told it was only take away orders at 7pm

Really disappointed....normally my normal go to, yes I appreciate that they were what seemed like new members of staff, but they didn't know the menu even when explaining what I wanted , they still got it WRONG, couldn't find the order on the till, wanted to know how many pieces of chicken I wanted in the Mega Gravy Box.......went through it patiently with them , however after standing for more than 10mins I left....empty handed, no order, they just couldn't understand !!!!!!

Can be improve more, busy peoples are everywhere waiting for their orders that taking so long most of them moan about it, but once received smile on their face😀 messy floor but one of the staff made a good job.

Awful. The staff are rude. The ice cream, shakes and mash are never available.

I appreciate most hospitality is understaffed just now but it took 20+ to get our order, lots of tables were dirty, the floor was dirty, there was an annoying amount of deliveroo/just eat staff in and out... It just felt dirty and disorganised.

Turned up just at 7pm, the place was already locked up despite advertising on Google and the actual KFC app and website that it's open till 8. Two staff were rude and tried to wave me away, the manager actually came to talk to me which was nice but still a joke as they're meant to be open till 8pm. Not the first time this has happened.

The staff member who did not have a uniform on was very bad mannered to his staff

The place was a mess food was cold and order was wrong wil not be back worst KFC I've ever been in

The drive through is too short and hence most of the times it's either over crowded or closed. Otherwise its a regular KFC

Didn't have several items on menu, food cold, will give it a miss in future, I've tried it a few times and never fails to disappoint...

Good example of a busy KFC. The staff were friendly and service was fairly quick considering they were busy. Customers had left quite a mess on tables and around the bin areas but one staff member worked quickly to clear it away and tidy the restaurant to make it presentable again. The food was cooked to a good standard and was tasty.

Decent place to eat or takeaway. Busy most of the time.

Understaffed and not able to cope No manager present ?????

Very nicely done chicken compared to others I have visited

Awful. Food was cold. There was food and rubbish all over the restaurant and even piled high on one of the tables. This was the only bad experience we had during our stay in Edinburgh

Chicken always seems to be over cooked , I went In once and was stood there for 20 minutes to be served , the woman behind the counter didn't even acknowledge me so i just left.

Крайне не профессиональное обслуживание.При наличии всего нескольких посетителей свой заказ в виде 2 кофе ждали 10 минут...

Brak organizacji. Brudne stoliki😫

Understaffed, closed some days and not allowed to sit in other days.

Short staffed, no one takes drive thru order might as well close down your drive thru. Waited almost 30 minutes at the drive thru, ended up ordering on the app. Missing order - didn’t give me my water and corn on cob. Would not recommend and would not come back.

Stopped here for some food after Xtreme karting. Really looking forward to some awesome fried chicken! Restaurant was grotty. Sorry doors on entering, order points needed cleaned. We couldn't sit down (2 hours before closing) because they stopped sitting in for some reason (didn't explain why). Toilets were disgusting. Absolutely reeking of urine, one urinal was broken, no soap in there either. No hand sanitiser to clean hands either. Avoid like the plague (seriously, you'll probably catch it there)

Chips was cold these chicken wraps are so small u can literally fold the wrap in half as theirs hardly any thing in it the young kids behind the counter don't seem to care won't come back

Food is delicious but the restaurant is super dirty and disgusting from the toilets, tables and floor.

Went to order food. Both order points not working. Member of staff asked if we wanted to dine in, but 15mins later when we went to sit down the table area was blocked off.... Asked for 4 cups with our food, got 3, no spoons for beans, no salt available for the chips. Just typical KFC service to be honest. Good job its actually tasty. Lol.

Too many woke adverts over their speaker system. Will boycott until they realise they are a restaurant where people want to eat not be preached to.

Didn't have what we wanted and it took ages

When ordering online items are always missing and when you come in you can be waiting about an hour + for your food

This is not a reflection on the particular store but KFC in general. Kids meals could do with a non spicy option, portions are extremely small and is definitely not value for money. There are better fast food options.

Staff where to busy eating chips then throwing some back in , waited 10min for order got about 15 chips .Will never go back to Craigleith again terrible staff to buy talking.

You know what you're getting with KFC and if you love that coating of herbs and spices then you can't resist it. The service was very good on this occasion as we were unsure of what to get and we're having problems with the app. The employee at the drive-through was very patient and the order was correct which is a rare occurrence! The food was very fresh, hot and juicy, the fries crispy. You really have to eat KFC immediately; it doesn't travel well. So, overall, one of my happier visits.

Service was the slowest I have ever had, food was cold and decidedly limp. I have been disappointed in many kfc's around the country, but never more so than here.

richtig hässlich/ ziemlich unhygienisch/ langsam/ unfreundlich...

Thursday 30th June 19.24hrs I am absolutely disgusted in what I have seen in this KFC not one clean table when we arrived staff bullying a member of staff right behind the counter then proceeding to then talking about this boy like he wasn't there and I am positive that I just witnessed this boy leaving his job because of it. I wish I could add a photo of all the rubbish and tables. Manager needs to have a word with his bully's of staff if that was my child I'd be back in your restaurant. Absolutely disgusting staff you have. Place is an absolute mess no toilet rolls in the toilets toilet bowls absolutely disgusting yet they have enough time to bully staff.

This KFC is generally good, but it is a bit so disappointed today. the ordered meal contains 6 pieces of original recipe chicken.obviously not freshly cooked it feels like been refried many times. make the skin of the chicken hard like stone, even hard to bite. wouldn't go back to replace due to the traffic. terrible dining experience.

We Arrived at 9.00 pm after hours off driving,Hungry and tired we were disappointed to find it closed at 7.30pm due to staff shortage 😡 Hangry much!!!

Food is lovely, staff are good just a bit slow on service

Waited a long time at drive through, not just me the car in front. Eventually ordered my food went to collect a window and tried to give me a regular drink instead of large which I had ordered. The person wasn’t happy about this and gave me large drinks to the point it was practically pushed at me through my car window and was overfilled to the point it was spilling. Service was awful

Having read reviews here. I thought I'd add mine. Food order was correct. Food was perfect. More impressive was the member of staff dealing with a problem, not of her making. She was courteous and sympathetic with the customer: and later delivery driver. I thought her sheer professionalism made her the manager, but when she called the manager through to authorise a reqdo order I saw otherwise. I would make her manager without hesitation. She deserves praise. If all retailers had staff like her. The internet would collapse.

Filthy. Super slow delivery. Worst KFC ever been to

food wasn't tasty I felt like going to toilet after it and didn't finish all my meal, I'm disappointed with the experience

Very dirty and the chicken was mega greasy. At least the toilets were reasonably clean.

Franchement passé votre chemin !

Second time I have ordered from here and the order has been barely even half complete. Many items missing. Almost a joke that they sent out the bag like that.

Worst KFC I have had. Chicken pieces were so greasy that the coating just slipped off when you picked it up. You could pour the oil out of the bag the pieces came in. Needed about half a pack of tissues just to try and mop the worst of it off. Seriously not recommended.

OK not been here for a while after bad experience at Edinburgh Park branch this and Meadowbank where the better of them now yes the place has been tarted up since my last visit new self service screens which looked manky so ordered at the till 2 boneless banquets side of corn and cherry Pepsi maxs so nothing to hard to get right well as it's Friday it was busy so no clean tables or bags in the buckets waited about 7 minutes food was in a bag decided to sit in the van well it looked unappetising from the word go chips warm chicken over cooked the corn was fine and chicken popcorn looked like it had been been through hell the best part was yet to come warm carbonated water with a nice flavour flung in sorry but the only decent thing was the barbecue sauce dip the staff looked miserable overworked will definitely be added to the over my dead body list