McDonald's in Edinburgh, City of

Ordered takeaway, took them over 1h40m to get it delivered, driver had to wait for 30 minutes. Food was cold. Fries unedible. Collection might be better option.

Staff are full of idiots can't do 1 order correct I've ordered multiple times and everytime came wrong, your juice comes half empty. A blind man can do a better job

Pathetic, no one came to take order in drive thru so drove up to Window to be told I would have to drive back to speaker to order...seems it was to hard for them to walk to a till or speak on their coms... obviously I just drove away and went to burger king instead👍

I've been here a number of times, and it has been a fairly typical McDonald's experience, but not this time, and I will not be returning. Take a drive to another McDonald's, this one is a mess... On this occasion, the experience was way below what I expected from McDonald's, I know we're not talking high class dining here, but this was truly abysmal! The toilet was dirty, stuffed with paper, and blocked, and the toilet roll dispenser was empty. No receipts were available from the remote ordering station, so no code and therefore no option to leave a review on McDonald's website. The meal was more or less thrown at me, eat in option, no tray, and the sauce dispenser was empty, there were no napkins available. The Big Mac was dry, it looked like it had been made some time ago, it was also barely warm. The fries 🍟 were the same sad story, limp and warm, the latte was hot and ok, the only saving grace was the Mcflurry, which was still frozen. Very poor... 😢

Got charged for a huge cheese bite sharer without asking for it, I asked for 4. All large meals without asking for it. Drinks machine is out so had to order milkshakes, no offer of a discount as stores fault not customer. Prioritises just eat orders heavily Weird black/brown stuff round the rim of my cup This franchise is a joke, do better.

Fast , friendly. Never had my order mixed up

Rude staff to busy talking about who's slacking while slacking themselves spent 20 minutes watching food get cold to only get it smashed in the bag with no care in the world, I know it's Mcdonald and you shouldn't expect much but shouldn't have your food smashed up before getting it surved by far worst mcds I've ever been to.

Worse McDonald’s in history .. are the managers even alive in here ???

The floor was very dirty and sticky, as if it hadn’t been cleaned or mopped for hours. I saw the staff coming in and out of the kitchen area, taking dirt and germs on their shoes into the food processing area. Absolutely not hygienic and against food standards.

Absolute carnage orders are being served to wrong people. It will be a very long time before I'm back

45 minutes wait for breakfast with no acknowledgement or apology. Chaos. Needless to say, food was stone cold once available.

Love being ignored by the staff when you ask if they have coffee.. Customer service started to improve but seems to be going downhill again.

Never get the delivery orders correct. Usually missing straws and syrup. Received the wrong size drinks this time. Worst McDonald’s I’ve ever used.

Why bother opening late when your staff just can’t be bothered and wanna get to bed? I get it, but the worst thing ever about Mac’s is getting stone cold fries. 100 burgers waiting in the tray for delivery pickup… I’d say never again but… hey.

Well, it's a McDonald's. Not good, not bad. I got my order, the tables were reasonably clean. I was surprised how many people were here in the evening.

Great, good care, fast, good staff

Without fail, whether sitting in or driving thru, this McDonald's WILL mess up your order. Never drive away without checking first. Today, while dining in, they forgot one of the drinks and one of the burgers. Woeful service.

Missing items. I’m assuming the bag was too full so they just decided leave it but what genius came up with the idea of putting hot food in the smallest bag and 3 drinks in a comically oversized bag? Switch it up use ur brains😐

Refusing the give a refund for a cancelled order. The guy I spoke to on the phone gave me wrong information and then wouldn't answer the phone again. The second guy, apparently "Logan", spoke to the other employee where I could still here them taking the piss out of customers. I'm reporting him - don't trust the staff at Corstorphine, they're useless.

🤮🤢🤮🤢Drive through pick up and . . . Horrific experience, 20min waiting time, cold chips, buns with no filling except cardboard 'chicken'.only suitable during an apocalypse if human flesh makes you queasy.

Garbage, constant cold food, missing items spilt coffee. Its always been this way unfortunately.

15 mins for a burger and fries is not fast food. Still got drink wrong.

Good to have Big Mac Chicken cheeseburger meal occasionally, very tasty and enjoyable

Honking, drive through takes ages too

Good service And willing to help

Only went there because of the daily wrap deal. I would not get anything else there, not worth the calories

The employee's are overworked and overwhelmed with all the orders, I seen multiple orders wrong including my own , wouldn't recommend this place ,would never go back scruffy, and dirty , couldn't wait to leave, never Finnished my meal,threw mine and my wife's in the bin.

Typical McDonalds. ABrilliant take-away experience.

Hi me+my daughter+some friends go to MacDonald's every Saturday afternoon after gymnastics it was good to start with the food?But now the food getting really crap+bad The chips 🍟 are cold+sometime burnt some with the 🍔 chicken burgers are very cold?so are the happy meal too+The Hot chocolate is cold+taste like dishwash? we have had to start complete every week or take it back to get fresh food not good?I would give it a 3 out of 10 points right? IF it doesn't improve soon we will stop going+go somewhere else which will be hard too do as MacDonald's is convenience for us or should i say was But it is now getting very crap now for hate it thanks it's very crap get worse aswell the foods always cold ŕight xxxx

Made me wait 10 minutes for 2 burgers. Brought them out to me and they were stone cold. No even a slight bit of heat to them. Obviously I send them back. Waited another ten minutes. They then have been in a microwave not even made new burgers. Supposed to be 'Fast food'. Absolutely terrible service

McDonalds at corstorphine. Rude staff and the floors and tables wear dirty, chips on floor and crumbs on the seats. Absolutely a joke my wife was not aloud to use her discount card it's on the website Think the staff needs more training on hygiene and manors. Needs to be under new management. We went to McDonalds at gorgie and the place was well organised and spotless

McDonalds at corstorphine. Rude staff and the floors and tables wear dirty, chips on floor and crumbs on the seats. Absolutely a joke my wife was not aloud to use her discount card it's on the website Think the staff needs more training on hygiene and manors. Needs to be under new management. We went to McDonalds at gorgie and the place was well organised and spotless

Waited 30 mins for the food, serving staff were nowhere to be seen. Food was cold when collected, orders were backed up and no one packing, so food was sitting there for ages. Burgers looked liked they'd been constructed by a 3yr old

Waited 30 mins for the food, serving staff were nowhere to be seen. Food was cold when collected, orders were backed up and no one packing, so food was sitting there for ages. Burgers looked liked they'd been constructed by a 3yr old

No service at till, long wait for food, place is full of flies... Staff have time to joke around and be on their mobiles though..

It was great i been to this place a lot of times or maybe for 1-2 years food is great love it!

Stumbled into this dining establishment, was greeted by a lovely young lad called Rhys T . He helped me pick a meal for me and my four kids, it was the best meal I have ever had! Kindly explained the rewards points to us but I don’t believe in fast food.

We stayed 2 nights in one of the holiday houses. The breakfast is a must have. The house was exceptionally well maintained and owners were most accommodating. We will go back.

Very cramped, limited self service machines. Usual McDonald’s experience.

Sometimes only a late night burger will cut it, so a visit after the pub is always nice. This is the usual McD's venue and the burger sare what the burgers are. Not a particular fault of this place, but the pictures of the burgers always look bigger and better that what you get, I suspect dodgy advertising.

You get mostly what u pay for ! Sometimes you have in tell the staff exactly how to do thier jobs! & this is a Fact still got cold caramel crispy desserts after complaining about them being stone cold! Even the replacements were cold with no explainiton.... Strange staff. Sorry i'm being generous with stars. Hopefully they correct this in due course seeing as the package does have a warning caution contains very hot food!!!

Chemical food and nasty taste disgusting! Just on the entrance smells bad

The food was fresh, and the service was great and quick. The only thing that let it down was it was full of teenagers screaming w@#k and balls infant of my kids. Had to say something myself as it went on for a while.

Another poorly run drive thru. Lane 2 on the right you avoid. The guy has multiple jobs to do and 3 cars got served before me as I waited like a fool myself in the right. I said to the guy on the radio and he told me the how bad it is. Better just to avoid a poorly managed. In addition, chips cold and not fully filled. Worst bit, no thank you when I picked up the food

Stopped in for milkshakes on a hot day and surprise surprise, machines are off. Seems to be when it's hot amd there not able to let them sit that they are switched off. Poor show

Update (the shift manager name REECE. What a joke this guy is. So arugent rude disrespectful and mean he becomes while talking to delivery staff. When ever this guy is running the shift, he cheats the stats so much that all the orders are marked completed but hardly there is any ready to take. And even they are ready he never hands them over to drivers. Instead asks them to wait more without any reason. This guy is the worst performer. Please mcdonald have some mercy on yourself and get rid of this manager) The customer services the employees provide to delivery partners is pathetic. They mark the order as ready to collect but bardly they bother to give it to the driver. They hardly look at them as if they dont even exist. All the staff from top to bottom needs proper customer service training. Remember these delivery partner drivers make ur salary. Treat them with respect if you want respect in return. I know my review wont be read by the management but i would like to write my true feelings about them.

It's always good to find a Mac Donalds on a trip, it gets you out of trouble at any time. It was clean, had security at the door and caught us close to the hotel.

Food is absolutely rotten and there’s always things missing from my order when I receive it. In my last order, I got 4 nuggets instead of 6? Does this store lack basic mathematics skills? There was also a mayo chicken missing from the SAME order. After getting through to them, I’m told the order had nothing to do with them after it’s taken by the courier and it is then Uber Eats problem, just WOW! So I didn’t even bother arguing and hung up. I stopped ordering from here for a while to give the store time to develop some brain cells and then I ordered again today. I’ve received the meal and yet again, there’s things missing! But at least this time there was 6 nuggets with the 6 Chicken Nugget meal, so there’s an improvement! But the McChicken Sandwich meal was missing the main man himself, the McChicken Sandwich! I’m not even going to bother calling this store about it because I’d rather talk to people that don’t share 3 braincells between each other. Other than that, do not order from here!

The drive thru has been a nitemare the last month or so... food never ready. Service is very slow and it's a bonus if you get hot porridge. Too many daft wee kids running the place. Very bad service #Edit# Noticed a couple o new faces the last couple of weeks, possibly a couple of supervisors. If so, the drive thru is much quicker... food is hot and fresh. Well done to the new staff for changing things around

Always good value for money on them minus the dishes

Quick nip in with grandson. Food was OK but it seems to me salt levels are a little higher than usual.

As you would expect for McDonald's good good, place clean and friendly.

It's a McDonald's so exactly what you would expect. Parking and drive through can be a bit busy.

Good service but long waiting times sometimes

Drive through only. Sat in my car to eat a burger and drink a milk shake. Average quality burger came as expected.

Chips usually not hot enough and are not crispy. Ask for no pickles and you usually get them some staff uniforms could do with a wash. Ask for no ice your sure to get ice

Popped in waiting for flight to arrive. Thoroughly enjoyed a wee snack n coffee. Attentive staff. Quick service. Good atmosphere even at 23:00 👍🏻.

Marlow served us at the drive through and was so so lovely really happy to help and so enthusiastic, don’t normally write reviews but this one is well deserved never had such a nice server! Thanks Marlow!

Truly hell on earth. Disney dads seeing their kids every other weekend, unable to parent them and leaving their kids' mess for the staff to clear. Antisocial behaviour - thuggish teens hanging around and cycling on the walkways outside, nearly bashed into me. Just Eat etc orders prioritised over customers instore. No burger is worth this.

the management needs to get their act together my order got put on the same counter as 3 really dirty delivery drivers bags disgusting.yous need to tell the delivery guys to stop putting their bags on the counter.not long till cross contamination happens.wake up and see what's going on😡

A special mention to Lamya....friendly, polite and cheerful . Understands her customer service role. A credit to McDonald's.

Staff behavior is not good specifically girl manager

Staff can't read the word 'sauce'

Ordered through a delivery service. Food came wrong, missing an Item. called up to figure it out, guy told me bear with me 2 minutes then hung up. When I called back heard someone shouting expletives behind the polite guy who picked up again. I understand they were closing but come on guys

Disappointing place with rude employees! 🤢 Would not recommend. Better get yourself a pastry at Lidl nearby

This kind of restaurants should be banned. Fast food is poison. Is unhealthy. Obesity is one of the biggest problems in our society.

Contact number is wrong , no one is picking up the call. Shift runners are not good on greeting the customer it’s my personal experience I faced.

Cold food with little care taken in the presentation.

Enjoyed as always. Can't go wrong with a cheeky mc'd's 😁

Tried to order through Just Eat app but they just took our money and never delivered the food

Does what it says on the tin no more no less just what you'd expect.

Picked up teen from night out and headed to Corstorphine drive thru for a quick bite to eat. Ordered a filet o fish for myself which was stale and the consistency of cardboard so went back round to get a fresh one in exchange. Girl at till was very polite and apologetic and told me to go to the main window to collect my replacement. Had to explain again to the girl there that I was after a fresh filet after she tried to hand me the car behind’s order. She didn’t look best pleased that I was asking for it to be changed. Waited a couple of minutes and was handed what felt like a hot, fresh order. No apology. Parked up to eat it and was greeted by not cardboard this time but something that resembled a carpet sample. Rock hard and inedible. Teen was embarrassed enough so I didn’t go round again and it was unceremoniously binned. Needless to say I won’t be ordering from this branch again as it’s not the first time I’ve been served sub standard food almost 2 hours before closing. There’s no excuse for that really. Not cool guys, not cool…

Orders are usually wrong from this restaurant. I wouldn’t move your car until you have checked them fully

Another junk food place, nothing amazing but if you are in a pinch at 2am for some food then its great.

Not really one for fast food but I do like the occasional McPlant burger when out and about.

Friendly owner,good prices and quality!

Used to go there at least once a week but today my kid had an unpleasant experience. He went there with his girlfriend they're both 14 yo. After they ordered the security guy came and told them they are not allowed to eat in there just because they have a new rule not to allow U16s to eat inside after 5 pm. So they ended up having to eat in a nearby park on a bench which is pretty annoying since they hadn't done anything wrong. Maybe this branch should put a note on the window to let people know about their rules

Says open till 1 but doesn't serve anyone psst 12 unless uber eats

The drive-thru was a tad slow, but the food was good.

always get orders wrong and forget whole meals somehow

The prices in McDonald makes it so easy for even young adults to be able to eat there without breaking the bank. You know the saying "you get what you pay for^ well even though the prices are less, it still tastes good especially the chicken nuggets. I always go for the 20 pieces at the rate of £4.99.

Not the best McDonald's I have had. Chips not particularly hot. Music really loud in the toilets for some reason. Tables semi clean .

Very fast service and helpful people

Food was cold and missing a burger. When I got home I called them and their attitude was awful. Really disappointed.

Soggy, undercooked hash brown, made to wait and park up and it was only for a sausage and egg McMuffin. Took over ten minutes, not sure what they're doing in there but they need more training.

Ordered via just eat and alot of the time there is always items missing from the order. Not ideal when ordering meals for kids and its the kids meal that doesn't arrive. Beginning to think the staff can't read.

if i could give lower than 1 star i would. most unfriendly staff ever.

90% of the time if I'm drive thru or delivery something isn't in the bag that I've ordered. I'll NEVER get an uber McDonald's ever again. Uber = 1 big mac me = nothing

We’d like to say a huge thank you to Eve for her fantastic customer service today -21/03/24 what a super member of staff !!

Fantastic and helpful staff at both the counters and in the seating areas.

Best prepared McDonald's in a long time

Nightmare at lunch time. Tonnes of kids from local high schools come and they are all extremely foul mouthed.

Same as most McDonald's stores, burgers are rushed together (patty is falling out of the bun and thrown into a box). A bit more attention to detail would be better.

Good place to sit in or take out I like this mcds.

This McDonald's was once good but over the last couple of years it has become one of the worst places I've ever eaten. Don't bother ordering online as the food is always cold & there is missing items every single time over the last year. Tried the drive thru instead only to be given cold food again & I'm not expecting it to look like the pictures but seriously a small effort as it was all just chucked into the boxes in a mess. I wouldn't even eat in the "restaurant" either as every time I'm in there's little neds messing about acting like there hard as nails. Avoid

I was with my friend and we needed a drink I had 1 pound and 16p on my card it kept declining and the man gave me thee drink for fre with a smile knowing he made someone's day and without a hasel 😊

Only ever use the drive thur. Service is friendly and food is always fresh.

Grandchildren love going to mcdonalds grand parents too 😋 with the grandson whats not to like 🍔🍔🍔 took the grandaughter and grandson we all enjoyed our meal

The got my order right for once

Somehow the fries tasted terrible, like they were cooked in old oil. Burger was sloppy in assembly.