Subway in Watford

I visited Subway just before closing, Jay provided exceptional service! He was friendly, professional, making sure everything was prepared perfectly. It's nice to happy person which making sandwich for us, especially right before closing time. The sandwiches were fresh, delicious, and exactly how we wanted them. Big thanks to Jay for making the experience so great! Highly recommend this Subway, especially with staff like Jay around!

I am being in this subway yesterday it was great experience with the staff .The staff was friendly when I interacted in the first time it was overall a good experience in this subway outlet

Review for Subway - 11 King St, Watford WD18 0BW Date of Visit: 29/09/2024* Time: 17:12:46 Server: Mr. Jay I’ve been a regular customer of this Subway for a while, but after my most recent visit, I’m seriously reconsidering ever coming back, especially when Mr. Jay is working. The service I received from him was extremely disappointing. From the moment I arrived, it was clear that Mr. Jay lacked basic customer service skills. He was neither welcoming nor friendly, and didn't even bother to smile throughout the interaction. While I’m not too fussy about someone's mood when I'm ordering, his unprofessional attitude made the experience uncomfortable. I ordered two footlong Veggie Delites with cheese and toasted. I politely requested just two types of salad and specifically asked for extra sweetcorn. To my surprise, when he added the sweetcorn, he initially placed what seemed like 10 kernels—yes, I counted. I kindly asked for more, and the second time, he added just 5 more. It felt like he brought the sweetcorn from his own home, considering how stingy he was with it! I couldn’t believe it. To make things worse, when it came to toasting the sandwich, Mr. Jay removed it from the toaster in just 5 seconds! Any regular Subway customer knows that a proper toasting takes at least 20 seconds. The bread was barely warmed up, and it completely ruined the experience. I have pictures of the poorly assembled sandwich, and I wouldn’t hesitate to upload them if needed. @Subwaymanagement, if you’re reading this, I strongly suggest you review the portion sizes at this location and have a chat with Mr. Jay. His attitude and service are not up to the standard I’ve come to expect from your brand. If you don’t believe me, check the security footage at the exact time and date mentioned above. To sum up, this was one of the worst customer service experiences I’ve had at Subway. I was a loyal customer, but I don't think I'll return if Mr. Jay is still there. His miserly approach to ingredients and overall rude behavior have left a bad taste in my mouth—literally and figuratively.

Good food great customer service

Good service good food and frindly staff

Jay was amazing! Very pleasant and fast when providing a good service

I placed an order with subway at 13.05 it never turned up till 15.15.Diabolical service!

the food is funking cold!!!!!!!!!!!!!

Driver never delivered our order.

Food was fine , hard to go wrong making a sandwich and packing crisps and drink in a bag . Delivery was fine - it was actually my order , arrived in reasonable time

Received great service from Dhaval very kind and was very mindful about my dietary needs.

Nana the driver was great. Sadly, every time I order the Yoyo fruit product, they just give me cookies instead which I am not fond of.

Good value and decent food.. does what it says on the tin.

food was well packaged & tasty, delivery was 100%.

Amazing staff, very friendly! Great service. Really recommend.

I ordered food and they got my order wrong, when i called to try and fix this they offered me horrible customer service and did not help me at all in fact i was overcharged and the manager at this chain hung up the phone on me. I will never be ordering from this particular subway again and i will be telling other people about my experience so that they will not have to experience this. I am incredibly disappointed.

Really amazing place, hands down best subway ive been to

Annoyed the driver drove right into the driveway and damaged the bollards

Didn’t receive my order even though it said it was delivered . Waiting to get a refund

Very good and helpful driver Matheus.

Very good - Great food - exquisitely packed and free cookie given. Very friendly and helpful driver too (shame I forgot to ask his name).

Ordered large waffle fries but received very small waffle fries…very small.

Fillings were non existent! Meant to have two types of cheese and was NONE and not toasted like i requested

Always great food and service and of course fast delivery 👏🏻👏🏻👏🏻

Very friendly staff, I was served by Avinash and he welcomed me the moment I entered. Very fast service and tasty food too, Thank you!! ☺️

there is jalapeño i am crying i cant eat no cookie and not toasted!!

Best ever i have seen from subway.. perfectly packed

Service was amazing as always, the lad in there was lovely

I picked up a click-and-collect order and had to wait for them to make the sub upon arrival. The sub I had ordered was a chicken footlong subway which the chicken was burnt. This is the worst sub I had from Subway, had to throw it out as the burned chicken changed the taste of the sub.

Lovely salad, server did exactly what I asked for and even got a free cookie x

Amazing staff, very friendly! Talkative & welcoming! Really recommend.

No drivers were available for around 15 minutes.

It was extremely amazing experience in this subway we went around 8:20 and we met a guy there who gave amazing amazing service with lots of smile… his name was dhaval… this was the first time i ever had the sub just how i wanted and he put all the sauces exactly how i wanted …i would say best sub ever i had.. hope to visit that subway again ..

10/10 every single time! special requests written in the box are always listened too!

Great food, order made perfectly, no complaints :) Driver friendly, food always arrives warm and well packaged. Thanks!

really good experience. was able to change some of the items last minute aswell. friendly workers

great service all round from restaurant and delivery

the delivery was late but they upgraded 2 of the 6inch subs to footlongs, which was nice

Usuall Subway nothing special or bad .

Great food and well packed. Driver not great though - went to wrong house

Terrible delivery man. Unfriendly and rude

nachos are small portion , barely any sauce. the rest is great.

SHOULDNT HAVE A JOB IF HE CANT READ MAP WHAT DID I PAY DELIEVERY FOR? FOR ME TO WALK MILE TO COLLECT IT

Amazing stuff done my food very quick

Most friendly nature they have .Both of them are asset to this subway at Kings Street, Watford

I was served by Jay and I am very happy with the service I received

Dhaval and Jay both are very good. The way they talk with customer they greet them and their confidence level was too good .

unfortunately I couldn't feel and see any cheese in sandwiches.

Morning Staff is very good and helping me to select subs for me thank you jay and vandana it was amazing experience

Really nice food, the staff were very kind and helpful, special thanks to Jay!

Great customer service. Both the staff were customer friendly. Would recommend this place for anyone.

The staff was very good and even helped me with my vouchers. The food was very good and tasty and cookies too delicious.

Went above and beyond! order was perfect & order notes were seen & heard. 10/10. Even arrived early!

I love subway food. Subway has great subs. Visited few times. Staff are good and had a pleasant experience.

Subway has a great employee .. Jay. Great bubbly guy with a good personality and overall gave a great service at Watford Subway. Cheers for the JayWay services. The food was great too!

Dhaval was very friendly and efficient!

Dhaval was very friendly and welcoming to us on our visit. Greeted with a smile and was very helpful!

Food was cold, we ordered at 1145 and it arrived at nearly 1250. Drivers times kept changing and we did not have the time to eat. Food was very cold.

Perfect as always, we always come to king street subway - thank you 🫶🏻

We always order from this subway over another local one to us - they always get the order spot on & delicious. Definitely recommend. Thank you :-)

Really fast delivery time and the food was delicious

Amazing food as always and the delivery time was so quick. Love this subway branch

Dhaval was Amazing. His customer service was amazing and he made all of our modifications. Thank you Dhaval

Really good Sub, and good customer service! Cookie was nice!

I always order from this subway - high quality, tasty food! Will definitely order more times here in the future too! Also good on delivery times - Thank you

Quick and well prepared. Many thanks :)

Fantastic food cooked to perfection and was still very hot when it arrived. The staff even gave me an extra cookie which I could share with my sister who really appreciated it. I’d like to thank all the staff you guys are amazing.

Ordered toasted sub and came untoasted

I ordered for salted chips and i got prwn cocktail instd and i order at 12:30 my ordered got delivered at 1:45 i called restaurant 1:30 what happened to my order and they are like we are preparing it .. totally disappointed..

was all cold and bag was given to me open

The sides were a bit stale and wet at the same time? Not 100% sure how they managed it but I'm guessing it was leftovers from the day before. Sub was nice! Thanks

Very friendly staff had a great experience

very quick and efficient service and good food

The customer service is great! The staff are nice and fast service

Didn't even receive my order, rang restaurant and they were no help at all

Quick service with Delicious food and very clean subway.the staff are very friendly.

Yesterday visited this restaurant, I'm really passionate about the food and the friendly staff.

I visited this subway for the breakfast and guys I told you it’s really really too good.

Had a great experience. Jay and Vandana were amazing in the service. Highly recommended.

I have ordered coffee in store at Monday Morning, it was beautiful day for work, i greeted customers care girl ‘Good Morning’ She just ignored, No smile on face, looks like i am bothering her to make my coffee. Have to learn costumers service from MacDonald’s and Costa etc. Over the coffee was pathetic.

Getting best service and food from this place. Friendly staff and giving good suggestions for making meal Fully Satisfied.

Nice food and good staff always help for every thing.

Staff is not following subway policies making their own rules by their own, Not accepting rewards cards and promotion points.Very arrogant staff. mostly morning (gujarati) staff. I really disappointed with the service and food. recommend to everyone choose better options then this.

Ordered cheese bites and they were all smushed together and looked un appetizing. Sandwich was correct however slightly untidy.

Good food, staff are great, very helpful and always change gloves 😀 very clean and well maintained. I go there for a veg delight often and staff are very accommodating and very well mannered.

Got the footlong meal deal, veggie delight. No complaints.

Subway provided quick and lovely customer service so that I could get the warmest, tastiest, most gorgelicous cookies ever!

They didn’t toast my subway? Why would I ask for cheese and it be cold?

The subway bread was not properly toasted, and the fillings inside i asked for veggie delight, and stuffing inside was not enough only half way full.. the dressing were not done properly.

Good service and very good restaurant

Very good service. Good food and I enjoy it.

Food didn’t turn up. No communication and rude staff when you do call. Avoid.

THE DRIVER DELIVERED TO THE WRONG ADDRESS

Great and friendly helpful driver and delivered early!

The driver attempted to deliver to the wrong building DESPITE me having put the usual instructions. He even went inside but thankfully the order was declined. He only realised where my building was when I opened the door. He didn't appear to speak much English.

We did not receive the cookies that we ordered

I have to work many hours today, so had no time to cook. Went to this Subway and was very happy with excellent service. My food was packed with care, no rush, no pressure. I asked they names because those two member of staff are amazing. Thank you to Vandana and Jay. Will come again. I have been in different subways in past in different areas. But today I was impressed of the lovely customer service. Thank you

Absolutely great!! Really nice workers ☺️

very good service and decent food

Still waiting reply about a complaint my stamps being replaced for subway non delivery part paid either 5 stamps hope to get reply soon not good when people don't reply