Based on 120 opinions finded in 2 websites
Based on 120 opinions finded in 2 websites
Opinions
The toilets were disgusting. The food was a mess because the subs were hacked by a blunt knife. Soggy and difficult to eat without a spoon... Extra jalapeños were very welcome (and hot).
John Anderson . 2024-08-15
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Very tasty 6 inch sub with coffee and cookie £4 .29
Roy Haslam . 2024-08-08
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Very slow service especially at the till
PB F . 2024-07-24
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I ordered a cheese and bacon stack one foot on a toasted Italian cheese bread what I got delivered was plain bread squashed to less than a half an inch I had 3 slithers of bacon in a whole foot whilst the main filling was spoonful after spoonful of carmonised onion sauce the whole thing was utterly inedable I went to the shop the CSR said sorry didn't mention the 12 pound I'd spent for the bin
Gary Martin . 2024-07-07
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Rubbish customer service. Saff breaching H&S. Not wiping knives after use. Not covering long hair properly. Could see his backside which put me off my food.
Amy L . 2024-06-23
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If I could give this place zero stars I would. Absolutely horrible customer service. I ordered online and they cancelled my ordered and proceeded to tell me they would double charge me if I reorder and would not give me my deal. Also would not get any type of management nor corporate or anything for me to speak with. And went on to help drive through. I will never again eat at this location again Update: 5/14 I went up there because my money was never cleared they took it. Even with proof of showing the manager on duty still no compensation. She called me a liar and all. And would not give me corporate number. So come in the morning my bank and proper action will be involved. I recommend do not eat at this location unless you want to be double charged. And treated like scum.
Elizabeth LeDuc . 2024-05-14
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I ordered a big cheese steak footlong and the girl just put steak, a hint of cheese onions and sauce, I told her this is not how a big cheese steak is coz I bought it before in other Subways she said that is what it is she was rude, can't even see the cheese yet its a big cheese steak
Melody Vimbayi Chavarika . 2024-04-27
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Staff were friendly and welcoming
BECKY ELLIS . 2024-04-09
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Food was nice and the place was clean but staff weren't friendly at all and I felt rushed ordering my food.
Alice H . 2024-03-18
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My favourite local Subway! Popped in today after being away and met Nicky for the first time. Fantastic service and great sandwich! Cheers bro!
Ornlu the Wolf . 2024-02-01
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TERRIBLE SERVICE. Jassi was extremely rude, took my money and tried to tell me my giftcard was empty when I had just gotten it for Christmas and there was in fact money on it I had proof of receipt of the card being purchased and she charged it first then told me it had 0.02 left on it and than tried to tell me it was empty and nothing on it and made no sense. She was arguing with me about the situation and it was unprofessional, I would never come back here.
Alicia Blancard . 2024-01-04
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For a quiet afternoon, the service was slow. The bread was very dry, staff ignored our request for extra milk in the kid's drinks to cool them. I felt overall that the staff did not engage with their customers and offer basic friendly service.
Kelly W . 2023-10-22
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The food was dry the lettuce was going brown will never bring family here as it was really bad food 🤮🤮 and there was a member of staff stood out side swearing
Mark Wells . 2023-10-22
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Always love a Subway as it is made fresh for you. Popped into Fleetwood branch today and ordered. When the chicken had been put on the sub I politely asked the server to spread the chicken across the whole sub as it was placed in the middle, he obliged. He asked my choice of cheese. One option was drying out so I chose another. When I moved to choose salad I was appalled. The lettuce was turning brown, the tomatoes looked slimy and the red onion was grey…at that point I asked if he was serving me from this and he replied yes but added “it is due to be changed” I chose not to buy this food.
Ash178 . 2023-10-21
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Went to toilet. Toilet seat up and covered in stained urine. Dat down with coffee, floors filthy and bits all over the floor.
Clifford . 2023-09-19
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Nice service from the young man who works here
James B . 2023-09-17
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Probably best subway we've been to, nothing was too much trouble for the guy that served us (think he was called David). Fresh produce great helpings clean shop and clean toilets. Can't fault anything
Graham . 2023-09-14
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The food on display does not look good , I ordered cheese salad got two tiny pieces of cheese on it , went to the toilet it was filthy , would not recommend .
shaun d . 2023-09-04
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Speed of service was very poor, ive seen moore atmosphere in a morgue
ROGER pilbeam . 2023-06-26
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The person serving the sandwiches was really slow. We ordered 2 meatball subs 1st which were toasted. The sandwiches were left open going cold while she prepared another 2 meals. When I got to the car the hot sandwiches were cold and soggy and fell to bits when unwrapped. I had to go back in to ask for a box and a knife and fork to eat it. It was awful. Should have asked for my money back! I go to subway a lot and always order the same sandwich. I have never known anything like it. It was awful. The blue light discount wasn't working so they said we could have our biscuits free. Accept they forgot to put them in the bag 🙈. Won't be going back!!
Leigh Eastwood . 2023-03-12
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Popped in here for a takeaway sub yesterday whilst I was shopping in town. Not somewhere I usually frequent so not very familiar with the options on offer. My server, David, could not have been more helpful, talking me through the vegan options and meal deal! My eventual choice was packed full of fresh salad and tasty sauce, served by a very helpful and pleasant member of staff.
ShezzaLancashire . 2023-02-03
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Ordered 4 meals for take out. Got them home and on first bite of the meatballs which were on 2 of the 4 meals they were way overcooked and black with burn. Really disappointed
kingreaper 1990 . 2023-01-20
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Freindly and fast with delivery availability
Charles Walker . 2022-12-30
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I visited here to get some lunch while in Fleetwood. Waited in queue for 25 mins. The worker than started to complete the Justeat orders. I gave it 5 mins and then asked when he would serve me as he began completing another order. He said that they had to do the Justeat orders. I replied that I had waited a long time and would appreciate being served soon as my type one diabetic child (stood with me) needed to eat. He said it wasn’t his problem as he had lots of orders to do as people would be arriving. I suggested he did a Justeat order and then a person in store as there were a number of people waiting. He said he couldn’t do that and continued to take orders off the computer. If they are that stretched with staff (the two staff who were there were moaning about colleague who hadn’t arrive for shift again), they need to refuse internet orders during busy periods. Training also needed for staff on cleanliness (one customer came and asked for something to clean table with as it was that dirty) and understanding of need to communicate with customers effectively. I will not be visiting this branch again.
HelenH54321 . 2022-10-28
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Didn't even get served waited in line for over 40min. To be told they are prioritising just eat and other online orders. What is the point of opening your doors if your not going to serve customers? What a joke I will never be going there again I will also tell friends and family not to either.
Nolanrp . 2022-10-28
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Staff were friendly and food looked fresh
D Conn . 2022-10-20
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Dirty, grubby place. Flies landing on the food prep area. Staff very poorly trained and couldn’t care less. Best avoided
K J . 2022-10-19
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Staff here were very conscious of cross contamination. My wife is coeliac and they made sure everything was made to reduce the risk. Wish all subway were like this!
Peter Pennington . 2022-09-29
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Was really busy today and only 2 staff member on. There were run off their feet, but were polite with everyone. Spoke to one of the staff who said they couldn't get anyone to come in and help, even the manager refused. I suggest one of the staff working today should be the manager, as a least they care about serving customers.
Gary Larsen . 2022-08-12
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Terrible service. Didn't get what I ordered of Fleetwood eats and tried to ring the shop and they wouldn't answer.went in shop to sort my order the staff wasn't helpful,rude infact so won't be going there again
Jane Bonnett . 2022-08-04
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Terrible, I ordered a steak and cheese 6 inch sub with salad and crispy onions. I got a 6 inch salad and pickle sub, no cheese a teaspoon if that of steak and no fried onions, the lettuce was ready for the bin. Won't be ordering from here again in a hurry!!
Kerry Mecklenburgh . 2022-07-29
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Quiet on visit, rubbish all over the floor, stood at the counter to be served, was ignored. Someone else came in and was served before me, then someone else and once again ignored, to then be told I queued on the wrong spot. I mean come on, why else would I be stood at the counter?
SuperSaiyanMee . 2022-07-25
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Wasn't even what i wanted. No vegan cheese on it like i asked, too much ketchup and loads of onions and peppers packed in the sandwich with the sauce. Grim! I would like a refund. Actually disgusting. Had to put it in the bin. Nothing i asked for.. originally just little bits of what i asked for and the guy at the door handed me it and goes bye and walks off after taking ages. ( I ordered on uber eats )
FrasersGirlfriend . 2022-02-16
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Went to this subway today ordered a subway for myself and wasn’t really focusing on my order didn’t ask me if I want another one which I did for my partner they walked away from me and starting talking about head office coming and totally left me until I said I wanted another one after all this I will not be going back and there was no care for customers lady on till was amazing and was actually doing her job but can’t say the same for the rest of them 🤨
Lucy Bevan . 2022-02-13
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Haven’t been in for a while due to staff attitude. Pleasantly surprised today to be greeted by a young lad very chatty . Nice friendly atmosphere. Can’t fault food or customer service
Sue Andrews . 2022-01-19
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Worst subway. Got my order wrong twice and when I phoned to ask about my order the person didn’t seem too bothered to speak on the phone
Natth Ruay . 2022-01-07
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Sent all the wrong food and they don't answer phone calls.
Roanna Lloyd . 2021-12-23
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Do not like this shop! Me and my family went today and the coffee was cold and the salad didn’t look fresh would not go again.
Journey43139628774 . 2021-11-26
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Sandwich was good but only 3 flavour of crisps to choose from
Judith Duckworth . 2021-11-10
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Very well organised staff was busy served us professionally and delighted with food drink and cookies as usually we'll done be coming bk here. Oh and staff were friendly clearly shows they love there job, even police were getting subs lol xx
Kerri Mclachlan . 2021-11-04
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Staff more interested in playing childish pranks on each other rather than getting on with the job at hand, also failing to acknowledge customers and very curt in their tone, won't be going back
david wright . 2021-09-14
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Absolute disgrace and complete disorganisation. Arrived with 1 customer in front of me and it took me 25 minutes to be served!! All the delivery orders seemed to take priority! There were 3 members of staff with absolutely no urgency and no apology for delay even after I voiced my concerns. One guy came in had ordered on the app and it hadn't come through so he jumped the queue ahead of me too!! Not his fault! Then after a wait of 15/ 20 minutes was told the wraps were still frozen!! So couldn't even order what I'd gone in for... All salad items were low... the place looked like a bomb had gone off! DO BETTER!!!
Sarah Jane Mayson . 2021-09-03
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Very disappointing experience all round. Staff member outside with his girlfriend arguing with someone on his mobile phone, 'effing and jeffing! Then they speed off in Ben's ( a friend I'm guessing)car to sort it out. They come back and are smoking in and out of the back door of the store. Food wise, the 2 other lads serving were nice but I credibly slow. There was food debris on the tables and on the floor inside and outside. The store looked dirty and unloved. Not sure it would pass a food hygiene rating of any score. The toilets were filthy beyond all belief too. SUBWAY!! Please sort it out!
Chris Hyde . 2021-08-31
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Staff were OK food was as expected but the only thing that spoilt it was the door, it kept blowing open and there for it kept beeping to alert the staff who would be in the back, we had to move table to get away from the wind coming through the door. A shame!
Anthony Patterson . 2021-08-21
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My twin brother Stephen and I had jumped the tram from North Pier Blackpool to Fleetwood and before heading to the pubs we decided to visit this Subway on Lord Street. We track and traced and we ordered a spicy chicken 6 inch sandwich, chicken was plentiful, salad was fresh and tasty and the lady who prepared are sandwiches was cheerful and so good at her job ,besides the sandwich we had crisps and a soft drink which we enjoyed outside in their cool patio area ,enjoyed are sandwich, crisps and drink sitting in the sun . We got off after our meal here, a very pleasant Subway outlet to visit and easy to locate along Lord Street. Opening hours are; Monday to Sunday, 9am till 9pm. Most definitely well worth checking out if you're in the area.
293neilk . 2021-06-24
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Staff not wearing masks. Swearing to the manager who found it acceptable. Long wait despite being the only person in the shop.
Steve Lynskey . 2021-05-29
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Seems like making a sandwich that looks presentable is too much trouble. Shocking attitude of staff last 2 visits. Won’t be giving them a third chance. Apparently they are trained to make them like this!!!!
982katht . 2021-04-03
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Good customer service. Though I can see that the staff don't like to wear face masks. Not one staff member was wearing one in the correct manner. One staff not wearing one and two others wearing them like chin straps. It's pleasant to see the community and businesses abiding to Covid restrictions or doing their part to keep people safe.
Daniel Clark . 2021-04-02
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In Fleetwood they always deliver a personalised service which makes you feel valued as a customer, friendly staff. What more can you ask?
Dean Jackson . 2021-03-17
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Only wanted a coffee The girl serving was extremely reluctant to even acknowledge me. When she finally got round to putting her gloves on (took forever) she totally ignored me and asked the man behind me who'd only just come in, what HE wanted. I had to interrupt and say I was there first, to which she just shrugged. I eventually got a cappuccino in the wrong size cup (they'd run out of regular) and chocolate sprinkles (run out). To top it off the sullen girl put my sugars in (no option to do it myself) but never stirred it. The only time it was sweet was at the bottom. Never ever go there again. Ruined by miserable sullen staff.
Katlin27 . 2020-12-29
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The food was good, however staff practically ignored my existence while preparing a delivery order (which took them about 5-10 minutes).
Zach Kay . 2020-10-18
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First of all as people were leaving there was no cleaning being done at all. I had to ask a member of staff for some spray to clean our filthy table. She had no idea where it was and the manager had to get it from out back so I could clean my own table. Service was the slowest with it taking the server 15 minutes to make 2 sandwiches. The facility for track and trace didn't have a store number to enter and when I asked about this I was provided with a number that did not work. Terrible service and hygiene not giving subway a good name at all the worst one I've been in.
Debbie419 . 2020-09-21
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Poor fella working on his own, absolutely run off his feet. Place was filthy, watched one table use by 3 different groups, not cleaned at all. Food all over the floor. Toilets discusting. Extra cleaning for Covid 19, NOT. Owner should be ashamed
Michael Mcdermott . 2020-08-17
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Absolutely disgusting service! 2 hours late, missing items, wrong kids meal asked for ham not chicken! Wrong sub, missing loads of items! Do not order from this subway!!!!!
Sophie Blick . 2020-05-26
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Had our Valentine Subways which were very good and Hash Browns can't fault it all. Good value for money.
Marion Turner . 2020-02-14
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Good food Good prices What more could you want
Noah C . 2020-02-02
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Average subway, had a few good ones and a few bad ones. Stall all friendly enough bar the young blonde girl about 17/18, definitely has an attitude problem, rude and constantly rolling her eyes.
Anytime Queen . 2020-02-01
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Filthy windows , staff often vaping outside , My wife and I work together and take turns going for lunch , She often jokes the staff (same guy) is over familiar and creepy , We prefer the Cleveleys franchise a lot better service
Andy Griffiths . 2020-01-29
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Particularly liked the server Liz who was very friendly
Kevin FordSixtyEight (KevinFord68) . 2020-01-25
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Great for a quick snack or meeting up with friends, good friendly staff est in or takeaway i dont know if they deliver but thr food is fresh, tasty and warm cant complain at all.
Keith P Brown . 2019-12-21
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Sunday the 17th of November 2019 early hours of the morning, circa 2:30am This place has a bouncer (security guard) for a reason... to protect the public. The man in question just watched a young man (21) physically assault a young woman (19) and did not do anything to stop this from happening again. Therefore, multiple members of the public got involved in this altercation, to calm the two parties involved down. Once the situation had cooled, the bouncer then proceeded to force a person who helped, out. The CCTV of this needs to be watched, evaluated and then acted upon accordingly. You would not want to leave your business in the hands of someone who refuses to do their job and sits down twiddling his thumbs the whole time. I would advise anyone that has read the above to avoid this place as it is full of children/young adults who cannot be monitored because of lazy staff; what happened on 17/11/2019, could be you or your child next time.
Truereviews99 . 2019-11-22
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Love the food shame honey toast bread discontinued
Martin Clark . 2019-09-28
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Easy to find, great food. Parking isn't easy and closest bays are taxi only
Philip Burgoine . 2019-09-18
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popped in for lunch and served by a young fella who had about as much enthusiasm and customer service skills as a dead jellyfish. Food was ok nothing special, whoever runs this place needs to send it’s staff on a training day or at least give them incentive to carry on living in the interim
daceycakes . 2019-09-16
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Good food good choice good service.
Jean Nuttall . 2019-09-10
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Nice place food always great poor lad on his own
Robert Heffernan . 2019-08-21
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i visited just after they opened so may have improved popped in for a coffee with my workmates the staff didn't seem to have a clue there was a fairly large queue with 1 member of staff more focused on chatting to mates hanging around than actually serving although 1 of the other staff members did ask the oblivious staff member to help out. i wasn't aware of the fact that subway staff can give freebies to friends? eventually got served although it tasted different to most subway coffees? and slightly more expensive i made a comment to 1 of my staff that if i was the manager i wouldn't be happy BUT it only appeared to be 1 staff member letting the team down like i say it may of changed since my visit
acpgms . 2019-01-28
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39 Opinions
Food tastes great and the staff are really friendly but the place is a dump. Doesnt seem like the restaurant is ever cleaned... there was food and dirty dishes left on other tables and not cleared the whole time we were there (no one was even sat at those tables when we arrived). Upon searching the food hygiene score they have only scored 2. So no surprise that 24hrs after eating there we all have food poisoning.
860 Opinions
**Update** Have just been back for Breakfast and it wasn't that great I'm afraid to say, so downgraded to a 3* now. My date had pancakes with strawberries and it looked like roadkill, and tasted very Mehhhhh, is all we could say. Panicked super thick and bland, like a cake almost. The only highlight was the delicious FroCo (frozen custard). I had the XXL muffin stack, which looked huge in the picture, but in reality no bigger than a Mac's one. Again just mehhhh. The only highlight was the magic dusted tater tots, nice. Photos attached for reference. Service still about the same, but as they'd just opened I got a bit of that 'justbwoken up' vibe from the young staff. Also, they seasonally change the menus so didn't have what I'd gone for, the French Toast which is heavenly. Real let down today really. **Previous review: Wow, the Burnt bacon ends in Bourbon sauce were stunning. So we're the battered Gherkins, yum. Fajitas also great. The only letdown was my friends Bird and Beast Burger, the chicken was lovely but the beef burger part tasted like something out of a freezer from Iceland. Shouldn't be served it's that poor. Didn't ruin the night though, good service and a great meal overall