Subway in County Durham

Food was cold and they didn’t put my cookie in the bag

Ordered 3 meal deals and got no deals, missing fillings and rude on the phone. Will never go to bishop again. Appalling

Delivery was good, However no cucumber or sweetcorn as ordered

Great quality excellent delivery

Told it would be here in 33mins from ordering then it changed several times then it arrived cold and we had our sandwiches toasted so the cheese was cold overall the sandwich was cold

Food was very nice and would have again, but delivery not so much. Driver got lost again even though he has been here before . Foreigners who barely speak/read English and can’t use sat nav should not be delivering. We had to chase him down to get the food after he walked in and back out with no idea how to read signs. Please improve delivery.

Food was very nice . Delivery lady was beautiful. such a gorgeous smile and very nice . 10/10 smile .

Lovely driver, food is still warm :)

Ordered chicken bites and didn’t receive and they won’t send back out only thing I can do is request a refund

Found an onion when we didnt order any onions

Thinnest subways ever! No onion no jalapeños, carelessly cut so bread was broken! An absolute disgrace for the price

wrong delivery, no replacement.

food was all damaged and squished on arrival , binned it, wont order again, not happy.

Not toasted as asked and staff very unhelpful !!

Order wasn’t as I ordered. Sandwiches not toasted

Excellent service. Food was lovely

£31.39 to get 2 footlong meal deals delivered. They arrived squashed wet and hardly any fillings in. cheese, peppers and mayo were missing out of both. Very disappointed and will not buy again

Great food and service, the sandwiches are always fresh. The staff go out of their way to make you feel at ease with fast service

Missing the bacon from my sandwich

are you supposed to select a toasted option? literally never toasted the sub sandwich?! paid £16 for an untoasted sub cheers.

Ordered at a busy time but delivered quickly. Perfect!

Food cold wouldn’t order again

I did not receive it at all. Now having to go through refund progress and have 3 unhappy children.

Delivery driver was very very rude

Always order from here and the foods always bangin, fresh veg, fresh meat and fresh cookies. Honestly couldn’t recommend it enough, also the delivery times pretty good!

Sandwich was wrong and cold, took double the time it said to deliver

Always great food. Staff very friendly and helpful

Perfect order, food hot and very early!

Wraps were terrible mainly all wrap and next to no filling as for the Doritos /nachos they just about covered the box at the bottom with next to no sauce … more cheese than Doritos …. Really abysmal .. not normally this bad

wrap was disapointing could of made that my self nearly nearly 6 pound ur having a laugh no salad init never again !

Delivery driver did not inform we where there

Went there yesterday and all I can say a good deep clean would not go a miss at all as for the pricing structure no prices on the walls wont be back

Put pickles in both was only ment to be one

Delivery driver was aggressive. Couldn't see a subway bag and just shouted it's you! At me.

great delivery, very polite, a real pleasure - thank you!

Order didn't even arrive. What a joke.

delivery driver was extremely rude on the phone when rang and said he cpuldnt find address

Excellent Delivery Staff and Amazing food!

Came in for a steak and cheese melt, took a bite and the bread was warm, the rest stone cold, cheese unmelted and pretty nasty.. Took the sandwich back to the shop, given a pretty rude response to wait for them to ring the manager. Offered a new sandwich, a delivery guy came in wanting to change a load of pound coins with the staff making the food, which she did, using the same gloves she'd just handled a load of pounr coins with, then proceeded to make my sandwich! No washing hands/changing gloves. I asked for a refund instead, that taken about 20 minutes as the staff didn't know how to process one on card. Then they said I wouldn't be refunded for the meal, just the sandwich. Very poor service. Need to address food hygiene/cross contamination issues ASAP! Training needed?

Very busy at the time, lots of online orders but they leave customers standing for over 10 minutes. Waiting customers in store should be priority surely? Staff aren’t very professional.. As I was stood waiting I heard a member of staff speak to (I’m guessing a new staff member) like dirt with a rude attitude. Made me cringe watching the way she was with him.

really disappointing service tonight, waited over 20 minutes to be served, one male team member walked out after looking very frustrated after messing around on the till for 15 minutes leaving the other team member to do all the work store was a mess all the salad was mixed up into other boxes or practically empty credit to the girl who was working alone, with 10 plus customers in the store and multiple orders Uber eats orders piling up on her, she was apologetic of the wait and tried her best to see to customers.

Sandwich was very dry, fillings not as described, feel like I got leftovers due for the bin

Great quality excellent delivery time

There needs to be an option you can select when you don’t want your sandwich toasted. I didn’t select the toasted option and they still toasted it.

Staff need a lesson in customer service! Also found a literal leaf in my salad and my friend had mouldy black crisps!!!!

i thought it was for delivery and I'm.unabld to pick it up I've tried tk cancel.but I'm finding it difficult I can't pick up I'm disabled

very delicious will order again

Had a very funny taste not as good as before for some reason had to throw it all away and all meatballs and sauce had spilt in bag

Excellent fast delivery and food well packaged for delivery purposes great professional delivery driver ensuring that I gave order number before handing over food.

Sandwich was cold as if it had been sat around other than that everything was great, cookie also tasted slightly stale

enjoyed the footlong sub . Missing the crisps from the order though . Other than that was nice food ..

where to start first off cookies never arrived and the fillings in the rolls are so poor it's unreal prob a table spoon of tuna in the salad, I asked for Lettuce In my roll you gave me a strand of Lettuce jokes honestly

Driver didn’t even deliver order- messaged for delivery code as had 2 orders from same restaurant so I sent over this and had an incline that the driver would put as delivered and not actually deliver- no sign of order and I have screenshots of messages!

Huge thanks to our delivery driver who managed to get to me on time when we have emergency roadworks outside. we currently have no electricity and have been up since 2am, we are very grateful.

Best thing about Subway is that you can create your own or what you fancy. I had the vegan 12" & my hubby had the Tuna 6". Gets quite busy in this shop at lunchtime. Both sandwiches only was £12.60

bag was opened upon arrival and everything that was supposed to be hot was stone cold.

Chicken was dry, barely any salad or sauce.

always order an extra sauce and 9 times out of ten they never put it in even though its paid for.

Always friendly staff and delivery staff. If there is a change in delivery time, I'm informed asap! Food is fresh and hot food stays hot.👍

food was cold and the person who delivered it was checky and didn't actually understand me

ordered a cookie did not get it

Great delivery driver delivered with a polite attitude

Very nice Food I received today

Food was cold and i was aldo missing my foot long peperoni slice

Great delivery and food well packaged to prevent the sandwiches being squashed.

It was meant to be delivered 15-30mins it was over two hours late

Sandwiches where freezing cold, cheese wasn’t melted properly anymore as it was freezing

There was items missing from the order, pay for them but don’t receive them. Yet call the restaurant and they are not interested.

Very poorly managed, stood waiting ages to get served because of all of the Internet orders. Standing customers should take priority.

no coke zero despite having ordered it, will look into getting a refund

The big breakfast footlong had paper stuck to the eggs as the sauce made the paper soggy. The sandwiches were squashed from the bottles of pop. Sandwiches were cold and late

10/10 chefs kiss absolutely lovely

the time was all over the place it took an hour for me food an when I did get it it was cold an the drinks where warm an not cold or chilled

Staff were emotionless, uninterested, and bored. wouldn't go again.

Food items missing, the sandwich was not what I asked for in the notes I added spoke with branch who won’t be sending out missing items

Stone cold, waited half an hour after ordering. All I could hear was staff complaining about how they couldn’t turn order machine off. Worst subway I’ve have to date.

delivery driver give my childrens sandwich to complete stranger who was stood waiting for bus am disappointed with delivery. if anyone from customer service can get intouch please thank you

Forgot sauce so got bone dry sandwich

Very fresh and tasty. Plenty of it!

Ordered a sandwich it’s came with bread and sauce nothing inside

very good service delivery man was very pleasant 👍

Every thing in the order was wrong the gave us all the wrong bread for 3 sandwiches I don’t know how they could get it so wrong then there was 3 cookies missing too

had to call the store after an hour, they didn't even know I'd ordered

I never got my food. Someone else accepted it.

Man who delivered food was very rude was shouting at me about not getting to the door in time there was no need at all

Arrived quickly but packaging reeked of old cigarettes

Worst place ever. I was meant to had a pepperoni slice, came without pepporoni. My oreo muffin was melted. Sub that is sausage bacon and cheese breakfast one came COLD. This place is the worst subway ever and rude woman on the phone kept hanging up. I want my refund before i go down and slap there disgusting food in their. My orea muffin fu##&# melted... piece of sh#& subway worst subway ive ever been too.

Delivery driver deserves a raise

Missing crisps cookie amd bottle of pop from the order

lovely gentleman. Very polite , The food ok, no cheese again and meatballs were like eating a jar of herbs

Bag arrived open with the seal broken only realised after we started eating that someone had took the crisps out 🙄

Missed items of order, wouldn't replace. Hopeless I only ordered 4 items and they managed to miss one. Staff not helpful at all.

My order says it’s been delivered but I haven’t received my order

I ordered a crispy chicken salad from McDonalds…..I have the salad but no chicken!!!!! Not a happy bunny

MESSED UP ORDER They’ve put chicken tikka in one side of the meatball footlong I had to switch with my sister as she doesn’t like chicken tikka Order from subway if you want something but never get it

subway didnt get order right. really frustrating as paid for domething I didnt get

Changed the menu so my child couldn't get the salad or sauce she wanted. Bizarre.

Asked whether a sauce was vegan and staff member was passive. I was double charged on my order and when we went back in they were very passive again, pushing to take cash and ended up giving us the amount in small change without even asking if that was ok. Felt like they rushed us out the door, love subway but won't be back to this branch

meatball snack bowl ordered and paid for missing from delivery, rang shop, they said no drivers available, you'll have to go without and put it on feed back form. Terrible customer service, awful attitude.

Delivery driver spot on fast and on time only thing with the meal is they didn't put half of my stuff on I askt other than that would been all round 100%