McDonald's in County Durham

Toy meant to come with meal was missing ?? Why am i not getting what i paid for.

No sauces and chips really under cooked and portion size tiny I order 2-3 times a week

Some of order never turned up and had trouble contacting McDonalds to speak to someone regarding missing items

Lush fresh food, delivery early and driver was very polite

Food arrived cold, items missing, bag was open and some items were damaged. Absolutely terrible service.

Always forget my dips for my nugget share box, not having it anymore don’t just want to eat dry chicken, tried ringing to no answer, don’t want the food want a refund

Very good mc Donald's for the services food was correct and warm.

all food was stone cold, one of the worst deliverys iv had from mcdonalds

Service was first class considering it was 2am and I expected they would be tired. Food was as expected and did the trick.

it arrived cold and i only got half my order

Ordered for a certain time. Very rare you get it at that time.

Pretty old school, miserable services but plenty of seating within the restaurant, big car park, lots of charging points (7 at last count) and decent food at McDonald's.

Great delivery however wrong and missing items from order

The meal did not come with a item as advertised which was disappointing as the minecraft meal costs extra.

Food is exactly as you would expect. Restaurant is clean and not too busy for sitting in. Staff are friendly.

absolutely abysmal from McDonald's! ordered my meal at around 7:25pm, said food was going to take around 25 mins. kept checking on the just app and they continued to add on time again and again and again. Foof finally arrived well over a hr late and then to add to the lateness the food was absolutely stone cold.

Burger had a bite taken out of the bun

Food was cold and I didn’t receive too drinks I ordered and paid for.

McDonald's food delivery arrived it was already open so for safety and health I decided not to to touch for granddaughter safety as I don't know what driver done to to was not taking any chances

food was hot when arrived and driver was lovely

Waited 2 hours 10 mins for delivery then there was missing items absolute joke!!!!!!

Some of the order missing. Half of the kids happy meal missing. No straws, sauce etc either

Lovely delivery driver. Food was hot & sent earlier than expected

Amazing and fast service hot food clean venue kind staff my mum usually gets vegan burger and it takes 10-20mins for it here it was 5-10mins for it

Forget sauces all the time! Fuming!

This company removes reviews if you implicate them rather than the restaurant.

Ordered burgers and chips share deal and a small coke and all I received is a small coke. Woman didn’t speak a word of English and left with out explanation

Well, I'm not usually a fan of fast food. I follow a strict vegan lifestyle. Hower, we came out of the MOBO Awards at Utilita Arena Newcastle, absolutely hungry. Decided to stop off at the services. All I can say is the vegan burger tasted alright, considering I don't know its ingredients.

Excellent delivery, good food very hot and delivery driver was courteous and kind x

Completely wrong order received

Food was barely room temperature, mozzarella sticks and chips smelt and tasted like they’d been cooked in a coal fire.

First delivery driver to find our house straight away so that was amazing thanks very much, food was bit cold think that was down to McDonald’s as food arrived straight away

I have not received my order!!! It says delivered?????

Only option at this miserable service station.

I didn’t get one thing I ordered! The food that was delivered was totally wrong. Thankfully I caught the driver to tell her before she drove off. After checking all orders mine wasn’t even there! Food was already marked as delivered and she took the wrong order away! No food and still no refund! Seriously not impressed!

Everything was present and correct and tasted great.

Was all cold by the time we received the order and even though brought large meals received medium with the order

Ordered a big mac, got to say it was absolutely pathetic. The beef burger looked like it had gone through a slicer it was wafer thin lucky if it was 2-3mm thick this can't be right can it? Wish I had took a photo now. Will not be going McDonald's again.

My fries were cold and my drink was warm..??

Order did not come but said was delivered

And the order wasn't missing any items. Win win

Really enjoyed it was hot for it never is from Thinford which is actually nearer to me

I didn't mean to drive into the drive thru and out of embarrassment just ordered a diet coke.

Burger fries and chicken was nice milky way mclflurry tasted like naff fudge

Very disappointed all the time I get missing items , all the time I paid for food and surprise not there , why , we all work the same is not fair, that some place like this has those problems

forgot all the sauces which are meant to come with the food AGAIN! was cold (had to airfry the chips and microwave burgers)

Either I was lucky or they are doing it right. I recommend it for a Mac.

Yet again missed 2 large lattes

A decent McDonald's with quick service and a nice seating area.

The whole meal stone cold! I ordered 9 chicken select & got chicken nuggets! So not happy what a waste of £30! Never ordered from here again!! 😤😤😤

I asked for the food to be brought to the table, it was ready very quickly. There is a large space, everywhere is clean. There are many opportunities for children to keep themselves busy. Wifi unfortunately did not wake up 😳

Slightly later than said Chicken was ok but burger stone cold

Very friendly driver impeccable service faultless.

Big Mac meal tasty as always from McDonalds, even though it was very busy, service was very fast and the food was hot and fresh. Can't ask for more 🍔🍟🙂🤟👍⭐️⭐️⭐️⭐️⭐️

Short waiting time, very clean place, Recomended

Was cold by the time the order arrived so wasn’t enjoyable

no straws, sauce or napkins AGAIN.

Absolutely ridiculous, food was delivered to the wrong house when I rang up to ask about what happened they gave me a response telling me they couldn’t do anything about it as it’s through just eat so they can’t do anything and have to go through the app no help whatsoever

Driver was really nice and helpful!

I have not received my order and has been delivered to the wrong location this is unacceptable as i have spent over £30 pounds and i am not happy with my experience.

Second time main part of food missing 2timea in 2days

very very disappointing no meals were delivered just the drinks 😕

Visited McDonald's Bowburn for some breakfast before heading over to the lake district. Ordered on the easy to use app and had to give a code at the drive thru to process the order. The order was given to us swiftly. We checked over the order in the drive thru to ensure everything was correct and the guy at the window was very accommodating. The food was nice, I combined the bacon sandwich with the hash brown to make a breakfast sandwich.

As you'd expect. Great staff who were really friendly with us all

Was quick delivery especially with weather but all cold except chicken

terrible do not order...no drinks turned up McDonald's don't care they say speak to just eat. delivery driver says speak to McDonald. and just eat ...you can't talk to anyone..money lost 😭

Asked for no egg in wrap and it came with egg in

The food wasnt very hot, there should be more self serve order screens for the size of the place. And there could be a better layout of seating. Could do with more staff on the floor as the cleaning person was rushed off their feet.

Not good mams fuming , the lad just walked in to my house and said here’s your food and did t even knock , said he was waiting 15 mins even though I ordered 20 mins ago …

Very good McDonald’s, Maria gave excellent customer service and made us feel very welcome. Thank you!

lovely delivery guy, very polite.

This is the fourth time that this McDonald’s has not put any of our sauces in. We ordered four sweet curry sauces with our 20 chicken nuggets and yet AGAIN have not received sauces OR any straws

it was my first time ordering from McDonald's but I'm not sure wether it was my sausage fingers that ordered the big tasty large meal and did not get fries with it! or wether they had no fries left! which left me wondering what to do with the barbecue dip 🤔

no bacon in big mac as requested

My order was 2.5 hours late and the food had been stood in McDonald’s for the entire time. Absolutely disgrace! I would like further information for complaints procedure!

Delivery time was quite lengthy but then it turned up sooner which would have been good but the food was stone cold.

Burgers where falling out wrapper and bag was split

My order says delivered and hasn’t even turned up!!!!

Well run, efficient, clean, tidy. happy staff. And good food.

Why do you never deliver the sauce!!!!!

food was decent but they forgot straws and napkins

Very rude driver as we were at work and don’t get a break until the time we ordered it for and he had ago because he couldn’t get through to the phone and said we had 30 seconds to give him the code and said he had been waiting for ages but it was still 21:38 and it wasn’t supposed to come till 21:45 VERY RUDE!

I never recieved my order the however it has been marked as delivered and they won’t issue a refund

food is freezing cold. awful experience, will not be using this app again

Took ages to come and all the food was freezing cold this place just gets worse n worse

Shacking service, cold food and putting the phone down on customers!

perfect, delivered hot and on time!

My whole order was totally wrong

took too long to get a driver, food was cold on delivery

an hour and a half late, 2 and a half hours after i ordered it👍🏻

My order didn’t turn up I put in the notes make sure it gets delivered to the right address and once again it hasn’t this has happened 5 times now I’m Not impressed and I want a refund!

Placed my order at 5:35 it didn’t arrive until 8pm don’t think I’ll be ordering anything else from where I just did tonight!

This place is getting worse ordered my food and was given the totally wrong order at my front door

Useless! Fast food apparently! Almost an hour wait and sent me someone else’s order which meant friends have had to order from elsewhere. Terrible service!

Useless. Left us waiting ages to order at one speaker, while a stream of people went through the first one. Then forced to wait for 20 minutes at the end. What a waste of time.

I had to go and look for driver he was at wrong address nd refused to go to write one and food was freezing

Delivery driver very polite and kind. Makes a change. 5* for driver today

Got food unusual for a McDonald's and pleasant staff

Stone cold no straws fror drinks and missing sauces

Waited 2 hours gor order and half of order is midding including nuggets in a happy meal. Absolutely joke it is.