Subway in Colchester - Phone Number, Reservations, Reviews

Wow! What a welcoming eatery!! The staff couldn't be more helpful, courteous and patient with each and every customer I saw coming through their doors looking for a tempting morsel to digest and liquid refreshment to quench one's thirst!!! Well Done Crew!!!!!

It is a shame that it closes before 7:00 PM

Not happy I have requested a refund and not received it

Nice and friendly staff. Tables could do with a clean up over than that it was ok. The food was nice, especially the cookies. Will come again.

Very tasty food, well packaged, and super speedy delivery with tracking. 10/10

Thank you! Always great and never anything missing or wrong. What a lovely surprise to celebrate a milestone order 😊 x

Order didn't show up despite saying it was delivered.

Best subway ever- always the best service and nicest staff. No other subway has genuinely ever compared. Not stingy on the salad and I’ve never had to wait longer than necessary. 10/10

chips were not cooked and completely inedible.

Overpriced and rude staff and for sauce they want extra money. Not worth it i’d suggest best subway is Andrews avenue one friendly staff plus great service not extra money for sauce 😂🤷‍♀️

The worst sandwich I've ever eaten I went to the subway today The customer service has been very bad Fraud so much

I ordered Doritos nachos which is supposed to come with mozzarella cheese as it cost £3.99 and all I got was a bag of crisp.

Generous portions and friendly staff!

Staff in here are very friendly, my daughter enjoys it here.

This is a great Subway, fast and efficient which is exactly what you need and very generous portions.

Everyone who works here always seems absolutely lovely, and they made great sandwiches!

Driver left the food on the floor outside my front door (no front garden, ergo street) and drove off. When I opened the door he was already gone. Next time I’ll just leave a window open so he can just throw it in.

Overall experience was good and definitely will go there again. Food quality was good.

Food was cold driver left the food in the porch and drove were it could have been stolen!

I dont know who did it. But I got a love heart on the top of my salad and A note on the top of the box.. And the best service ever. I will be ordering again. This made my week.. thank you xx

Lekker, super vriendelijk, 3 hartelijke warme sfeer. Geduldig.

Our order was incorrect and there isn’t any option to have a new bottle delivered.

Food wasn’t no where near what we ordered. Completely messed up

My sub was not toasted like I had asked so it was cold :(

Was a bad service from this subway as food turned up cold as delivery was delayed by at least an hour so won’t be using this subway again.

My drink has not arrived !!! - i want a refund

🤐🤐 Worst customer service and Rude and Rough behaviour with customers. Also, they are not filling salads and stuffing according subway standards as i know how much goes in it as i was working in subway. However store is little bit clean but food packing is like they are warping stuff mixed together coming out of paper..!! 🤮🤢🤢🤮🤕🤕🤢 Please go and have personal experience 😂 for that 🤢🤢

The sandwich was inedible, whoever prepared it poured the sauce all over making it impossible to taste anything other than the sauce. You have lost a customer, I will be ordering from a different branch from now on. I am a fully paying customer not a begger!!!

Tasted nice enough at the time but later that day I threw it all up and it was the last thing I ate. I had food poisoning for two days. My advice? Don’t have the tuna mayo. I won’t be eating here again.

FOOD POISONING! Group of three of us went in for late lunch, one had meatballs, one tuna and one steak and cheese yet we all had food poisoning. Can only think that the temperatures being used to hold the meats are incorrect. Spinach frozen Slow service Friendly staff once served though

I should have given 5 stars for the food, but the service and ATTITUDE was so bad. The big guy, can only assume he is the manager had the worst attitude ever. The young girl there has no chance to learn the correct way to serve anyone. Will never go back there again.

Don’t normally post bad reviews but the manager on purpose restricts the portions

Well prepared and handled with care

ill mannered manager While I visited with my family and friends, a total of 9 people, we tried to use it a food voucher deal with we received. Before we even made an order, the manager yelled at us saying that only one voucher was allowed, which was shockingly rude. Then, when my wife ordered the sandwiches, he said bluntly she was not allowed to order certain kind of fillings or meat. When it comes to the vegetables, he did not explain the addition of grinder cheese would incur extra cost and he charged her directly without any explanation. The way he talked to her was loud, utterly impatient and ill-mannered. The same happened to my friends who happened to be Asians as well. When other locals ordered their sandwiches subsequently, he did not speak with the same impolite attitudes. He made me wonder whether Asian looking customers using an offer were not entitled to the same level of service as a local who knows exactly what to order. This is a hugely disappointing and displeasing experience. The shop was actually not busy and we were the only customers ordering food in the first place. Compared to my other experiences in extremely busy fast food chains like McDonald’s or Burger King in town, our experience with this staff was absolutely less than favourable. I will never go again. At least, not when I saw that rude manager.

On a quiet rainy Sunday, when on one was actually queueing, the staff was extremely impatient and impolite when asking what fillings we want. He rushed me through as if he had a queue of 100 behind me. It is absolutely shocking. I'd be better off going to any fastfood shop in town and get slightly better service than being yelled in a quiet cramped subway. The staff need a lot more training than anyone in town.

Great service, lovely food & reasonably priced.

Superb. Buffalo chicken foot long

Didn’t receive order and called numerous times no answer. Have applied for a refund but had to pay delivery and can’t get it back!

Delivery driver couldn’t find the building so parked all the way down the street and was very abusive to me down the phone, then proceeded to use extreme language towards my boyfriend, who had to walk to the driver to pick up the food.

Tried to ring them about a voucher that was sent through the post and got hung up on twice in a row will not buy from them ever again

Went in at 10:50am to order a breakfast sub and was told they were no longer doing breakfast. Even though they are supposed to do it till 11am as I pointed this out on there menus behind them. I was told no and to get out. I will not be going to Subway again

Cannot believe how stupid some people can be, Ordered a footlong got a 6” girlfriend ordered with guacamole and cheese (paid extra for it) - completely missing. How hard is making a subway sandwich?

Food was stone cold on arrival.

i ordered a large wedges and they came as a small with about 5 chips in ! i also ordered ketchup and got a different sauce ! i then asked and showed how the order was wrong and they then brought the same thing back out she had eaten about 5 before this photo was taken ! absolutely awful !

AVOID. They double charge your card, get orders incorrect, and then argue with customers. This new location has two self ordering machines, they are however incredibly laggy and have a terrible user interface design. The 'back' button is located at the bottom and not the top left, trying to reinvent the wheel for no reason. Various menu items on the screens have 'test' written next to them so they're clearly not ready for prime time and should not have been turned on. As I was waiting an incredibly long time for my order in a near-empty restaurant (10 minutes for a 6 inch toasted sub) I overheard an employee arguing with another customer that had used the screens. The customer's order seemed to have been put through incorrectly to the staff in the back, and as the customer clearly demonstrated to the member of staff he indeed selected 'footlong sub' unlike the six inch subs that the staff brought out. Instead of helping the customer, the staff instead argued with the customer that he did something wrong. This was disgusting to see, especially as I had already seen first-hand that there were technical problems with the machine. It is also worth noting that the machine prints out receipts that don't show the £ symbol but instead some sort of Chinese character? How incompetent were the people that set these machines up? I wasn't going to leave a bad review as teething issues happen with new things, but I was brought to anger when I was double charged same amount the next day. It turns out the first payment was approved by my bank but then declined by Subway, then they took the money again the next day. This causes the amount to be taken twice from my account. After speaking to my bank I expect half of it to be refunded in a few days. To top it all off my sandwich was slopped together with even less care than normal. Not to mention the flies flying around the preparation area. I've learned my lesson to never return to this subway location ever again and to spend my money in an independent sandwich shop which I should have done so from the start.

Sent to the wrong address - the food and drivers were AMAZING couldn’t speak highly enough of them but the app just sents it to my home address when I’m ordering at work 🤦‍♀️

The delivery kept complaining and couldn't follow instructions

Food order wrong on atleast 5 items

Delivery was fine, but no bacon in the chicken and bacon, no cheese in either sub, and the nachos were just a congealed mess

On ce again I only get three cookies when I ordered 6

Orders were completely wrong and barely warm

It's okay. It's a Subway, nothing special.

The food was horrible, it tasted like they didn’t clean the knife you used previous

Bone found in with the chicken my child almost choked on it!!! Absolutely disgusting

Gave us wrong order not very happy

I ordered a salad, it came with no tomatoes that I had asked for, I also asked for lite mayo, they gave me that but put hot sauce all over the top, I couldn’t even eat it so went in the bin

Ordered the exact same as I did the other day and got, the wrong cookie the wrong sub as it was toasted and half was crumbled by the time it got to me as well as plain ready salted walkers when I’ve asked for Doritos

Very small portions, manager refused to let me use my points. Have reported to head office

Good ok delivery very late watched the map to see the drive twice around town before he got here very poor

The crisps were the wrong ones, we only received 1 cookie when 2 were ordered and one of the drinks was also incorrect. Bit disappointed... the sandwiches were nice though.

Good food not too nice ppl working there

Didn’t have all the order not happy

Very limited seating upstairs. Staff very friendly

Ordered a chicken abs bacon wrap that came with no bacon. Ordered a raspberry and apple drink and got peach and mango. Ordered cheese Doritos got ready salted walkers. Not one part of my order was right.

Did not put on the majority of ingredients on the sub, No cheese or sauce. Did not put in the extra sauce that went with sides. Very disappointed, can’t be fixed as it was delivery

Subway is so awesome !!!! Meal Deal is quite good.Staff is super friendly.

👍🏼👍🏼👍🏼 Quick delivery and freshly toasted subway. Perfect.

Items missing and all food incorrect and cold

Quality food. Very polite delivery man.

Food was nice and hot good delivery service

Food didn’t turn up, no option for re delivery so went without and have to wait up to 7 days to be refunded. Rated 1 star as 0 wasn’t possible

Ordered meatless meatballs but received beef meatballs

Small inside, great service. Ate ours outside

Hi, I would like to request a full refund on my meal I ordered yesterday please - I am a frequency customer ordering every week and yesterday I didn’t receive 3 things from my order and was too busy to contact yesterday due to work

Order never arrived and have had problems with this before and the shop does not help of you call them, you are just told to deal with it on the just eat app. Do not use if you want reliable, helpful service

I was proper hungover when I ordered and I almost cried tears of joy when I ate.

Awful and wouldn’t help me when I had most of my food missing!!!!!

Missing all the crisps and the sub orders were all wrong!!

Food never turned up! Could not find a telephone number anywhere to call. Went to Subway our food was still waiting to be picked up by the driver. Very poor service.

Half the ordered didn’t turn up, haven’t got a refund yet

Half ingredients missing from both subs

Lovely food and hot fresh which Is amazing

Wrong bread, couldn’t get through on phone, but apart from that it was nice

Ordered a meal deal no cookie, drink or crisps were brought

Didnt show up at all and wont refund the full amount because of “delivery charge” when it wasnt even delivered

I booked my food for a certain time over an hour in advance but it was still about 30 mins late! my sub was ok but the Doritos with cheese and jalapeños was cold and stodgy plus I got the wrong crisps.

Shame it was late and cold as it has been good in the past.

So fast! Great delivery and still toasty 😍

Both sandwiches turned up but they didn’t have in them everything requested. Also the drink were not correct. Poor food quality today no what I expected at all. Don’t think I will be ordering again.

15cm and 30cm subs with your choice of a wide range of fillings, also for the kids meal a mini "3 inch" sub with a Fruit Shoot drink and a cookie.

BRILLIANT! I've had some bad experiences with Just Eat, but today has been fantastic. And Subway have been great too (they've gotten my orders wrong in the past). 10/10

My order was received incomplete, missing items and quality/size of salad was ridiculous for 7 odd quid !!

The cookies added to the order were not vegan although we ordered the vegan ones. Could have ended tragically for someone with a dairy allergy, Half of the footlong sub was missing vegan cheese. Asked for Pepsi Max, got Diet Pepsi.

Ordered and paid for hash browns but did not receive them - please could I get a refund on them?

my food never got delivered!!!!!!

fantastic food and service keep on going and everyone will be happy

The salad in the subs was dry and stale. Tasted absolutely awful!

Didn’t want salsa on the nachos :(

Missing items, terrible service, no one offers to bring the food you have paid for they just expect you to be happy with paying the entire price for 50% of the food. Second time in a few weeks this has happened. Useless all round, customer service not helpful what so ever. Driver is probably eating half the food I paid for as we speak, anyway I'd like my money back if Im having to go hungry now.

This subway is so much better than lightship way, they taste fresh and have a generous helping whereas lightship way is cold, crusty and rationed. Order from here its great! Best subway in colchester