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3.8

Based on 159 opinions finded in 1 websites

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Nº 376 in 553 in Colchester

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle1593.8

comment_iconOpinions

Nice staff and easy to locate in the hospital. But for some reason they have a terrible practice of re steaming old milk from previous drinks and DO NOT wash out the jugs. So if you want lovely over boiled milk in your drink then this is the place to go

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Joshua Kemp . 2024-11-19

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Utter chaos as usual, everytime I use any Costa always the same. No organisation at point of service. Just implement a simple system when customers are ordering saves customers getting frustrated and staff getting stressed trying to work out whose ordered and waiting for their purchase....simple just sort it Costa!

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Pete Swanson . 2024-11-15

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Rude barista. Young male with short brown hair. Seemed to want to not work there at all. I asked for flat white with oat milk I got a cappuccino. When I ask for the drink i wanted, I got told yeah it's a cappuccino...yes I know. I asked for a flat white. He messed the milk up again, then made the 'flat white ' which was then a latte with 0 silky milk and or foam. I left it there because I already waited 20 minutes then another 5 to remake. Near half an hour to serve 5 customers.

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Tali . 2024-11-06

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Friendly service at point of sale, needs tables cleaned and cleared more regularly. Always seems a little disorganised. No dining in cups/mugs, only takeout mugs available which is an obvious cutting of costs.

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Sean Hewitt . 2024-09-03

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I find costa staff really patient and helpful.

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Alison Tupper . 2024-08-21

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A coffee break whilst on a hospital appointment. I was very pleased with my flat white and plain croissant which the assistant kindly warmed for me.

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Cynthia Green . 2024-08-11

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Friendly crew but even when it's quiet the service is a bit slow. It would run much smoother if they called out an order number

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J B . 2024-08-07

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This is the first time I have eaten in here. I was so disappointed. They had no large cups (on the hottest predicted day so far), they do not give you plates for food & as a blue light card holder, they give no NHS discount. They are supplying within a hospital! The tables where dirty with food, the floor was dirty as well and the staff where very busy serving to be able to clean up. COSTA pls get in here and help these guys serving & sort these problems. The small things make a difference.

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Georgina . 2024-06-26

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Love my costa always amazing coffee in before work just what I need to start my day

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Got Modz . 2024-06-24

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Nice place fab food and drink but slow service

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Julie Ellis . 2024-02-10

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Very nice staff . Always so busy . Cafe is at the moment filthy . Can’t understand how in a hospital environment - maybe not enough staff to do it through the day . As I say nice staff hard working .

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essexgirlmj . 2024-01-31

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Served by Jacob, really friendly and helpful service. Deserves recognition for clearing the queue quickly. Really attentive baristas also.

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Lucian Harris-Antwis . 2023-12-28

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Great costa But they Need more staff. The queue is always long.

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Tim Ngwena . 2023-12-21

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Open long hours and always popular in the hospital. We come in every Sunday morning for vegan sausage baps and drinks. They always have a good stock of food (unlike some other Costas!) They are very quick unless it's a particularly busy day

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Loui Mitchell . 2023-11-26

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Always great coffee and very helpful and polite staff.. A++ update from Colchester hospital Costa..Great latte with a Vanilla shot..mmmm ...all good ...

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paul storer . 2023-11-18

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Lovely bacon roll and extra hot cappuccino

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Steve Pratt . 2023-10-04

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Had the worst white chocolate ever tasted like water and little bit of milk no chocolate flavour at all. And they changed me twice for husbands coffee. Not impressed at all

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Michelle Jay . 2023-09-30

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Arrived at 7.30am and bacon rolls had yesterday's date on them, as did the cheese toasties.

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Jase . 2023-09-26

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Poor selection of sandwiches, very dry, no serviettes.

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John Lockwood . 2023-09-13

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Very poor service. They lost our ticket so we was left waiting for over 15 minutes befor I had to ask about our drinks and still had to wait another 10 minutes for the drinks 😕

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Tony Polaine . 2023-06-04

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Same as any other Costa, over priced coffee

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Glyn Tigger . 2023-05-31

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Had a coffee and cheese and tomato wrap. Usual high standard of food and coffee.

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Rodney Button . 2023-05-23

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Good coffee. Love their cinnamon buns!

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Dawn Bird . 2023-05-04

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Great staff, coffee always made really well and the new M&S range of food was good

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Robert Banham . 2023-04-30

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Amazing service at Costa in the hospital! Dana, Catherine and Corey were absolutely amazing! Thanks for your help guys! 👍

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james grantham . 2023-04-28

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Under stafted but it was a bank Holiday very busy

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Mick Gedge . 2023-04-11

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I love my first public coffee, thank you Costa coffee

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Christabel Emmanuel . 2023-04-02

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Only had coffee but friendly service

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Lou Waller . 2023-03-03

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Tables always filthy , always understaffed so shuts early , coffee is hit and miss - shame as much needed refuge for colchester hospital workees and visitors. sort it out Costa lotta! Update tables still filthy and hardworking staff and one standing around on mobile phone and asked him to clean tables - he said which one and I said all that are dirty. He filled sugars up and left the station filthy and went back to doing nothing whilst other staff work hard. Appalled sort it out Costa and Lazy staff whilst others work their socks off!

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Sue Scarlett . 2023-02-26

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Drinking the fruit tea not coffee. Probably smells better than it tastes, but ok. I find the coffee ok, not the best buy ok. Better than Starbucks.

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Michael Goodchild . 2023-02-11

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Staff very friendly, hard working and efficient, well done.

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Kay Wright . 2023-01-27

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Says 5pm closing Sunday and staff announced 4pm. Need to change this guys!! Also why close at 4pm when the coffee shop was still busy with the queue into the corridor????

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Plym . 2023-01-15

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I couldn't get my rewards and points . Staff said machine not working but machine scaned barcode and She said I can't use my free rewards at this branch (costa colchester hospital) very disappointed.

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Ali Baba Kayhan . 2023-01-07

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Very efficient and polite service. Clean with plenty of seating available

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Darren Webb . 2022-12-30

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Majority of staff a bunch of incompetent, lazy individuals. 3 staff sitting in a corner, slating the customers! Ordered my tea as coffee machine not working and man behind me hot his drink first! When I went to get another drink they went to serve the customer after me Again! No apology. Customer service training badly needed!

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Marian Blair . 2022-12-10

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Very crowded, only one coffee machine and oven in a very busy shop!

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Beverley Abel . 2022-12-02

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Deathly slow service! Took 20mins for a black coffee which tasted like dishwater. Tables left unwired. Staff milling about like a 10 person queue to collect your coffee is normal!!!!

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Sue Baynes . 2022-10-08

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This costa issue point. But you can't use points

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Nathan Morris . 2022-10-04

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Quick, efficient and friendly staff. Coffee was as expected from Costa. Not a massive fan of the chicken and chorizo pannini I had as the chicken was in small pieces and quite dry, could barely taste chorizo. Mum loved her ham and cheese toastie though. £18 for two coffees, two sandwiches and two packets of crisps is steep, but I guess that's today's climate. Would be a three but an extra star because of the staff.

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Chris Cornwall . 2022-09-13

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Friendly staff, and very clean.

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Angela Cooper . 2022-09-05

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It would have got Five stars if some idiot hadn't turned the Aircon down to 10deg.

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Peter finch . 2022-08-23

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The slowest costa to date The manager stocks the shelves why the untrained staff stand around looking lost

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Rich Baker . 2022-07-26

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They are so very slow, it's a joke waited over 15 for a frappe

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Jenny Kallo . 2022-06-30

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For a company with coffee in its name it should at the very least not serve sour, burnt coffee. The one I just had was dreadful. I would have said something, but didn't want to miss my hospital appointment.

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Joanna Carr . 2022-06-21

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It's OK but we found it slow due to constant footfall

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John Pearce . 2022-06-02

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It's a typical Cost, polite staff

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Andrew Stevens . 2022-05-13

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Quite chaotic when collecting drinks as they not the quickest to dispense them

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Devon Arkell . 2022-05-10

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Single use plastic lids are compulsory, that's a total contradiction of green policy and practice, shame on you...

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Christopher Blomeley . 2022-05-04

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Really good service excellent quality

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Mike Todd . 2022-05-04

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Cant redeem points at this location

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Colin Garrett . 2022-04-28

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Just popped in for a coffee while waiting for someone .

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Steve Barber . 2022-04-05

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Nice branch, friendly staff, efficient service

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Richard Whiteside . 2022-03-07

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Lots of staff on ...but rubbish on tables and floor and toilets a mess ... ☹☹☹☹

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Mandy Harper . 2022-03-07

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Who doesn't like to visit Costa. They make s good latte

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Elizabeth Harborne . 2022-01-09

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Very nice coffee and chocolate. But very expensive at £6 .30 for two cups of drink.

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Daphne Kirby . 2022-01-07

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It all seemed a bit hectic to me ,starf milling about not sure who was serving who. All so the coffee was not to my liking, won't go there again.

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Alan Taylor . 2021-12-09

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A good coffee shop with good price rs

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Pamela Hampson . 2021-12-09

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While waiting in the hospital, a perfect place to enjoy a brew 👍

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Gerry Mills . 2021-11-25

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Staff is friendly but they did not clear the table. Last time when i reach i just want one drink but they say me no because of one second but service is good.

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Krima Patel . 2021-11-19

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Service was quick cafe is clean

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kelly swift . 2021-11-05

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Costa at Colchester hospital treats it's staff abysmally. No wonder it is under staffed

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thegreatkornholio1 . 2021-10-29

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Very busy as in the hospital but staff work hard and are polite

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Chelsey Speller . 2021-10-12

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Very nice coffee and friendly place :)

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Tania Santos . 2021-10-11

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At Colchester hospital all I can say is 5 star's absolutely professional service

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seth hayward . 2021-09-11

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Poor today there not many customers but had to wait too long for coffee already ordered and had to repeat order to serving staff as did not know what I had ordered

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David Hammond . 2021-08-19

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Lovely cheery, helpful team. Always great coffee. If you are going to have to be stuck at a hospital, Colchester General is one of the better. The team at Costa more than play there part. Well done!

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Peter O'Rourke . 2021-07-07

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Unbelievably slow. I went to this Costa a few years ago when it opened and service was deathly slow. Today I went again, as an outpatient, and service was just as slow. I thought it had been just a case of staff training, and that it would get better. But nope! Even recognised one of the staff, and he's no better. Today I waited 15 minutes and gave up. I had an appointment to get to. I didn't ask for a refund. It would probably have taken them another half hour to do it. There were still 4 people in front of me! Disgusting service in an area where staff and patients have little time to spare.

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Hsss Mace . 2021-05-05

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Very, very slow service which made social distancing almost a joke when waiting for drinks. Paying lip service to Covid restrictions at the moment! Nice coffee though

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Bry Mogridge . 2020-11-26

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Excellent coffee, service and clean

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Trevor Durham . 2020-09-11

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Nice layout quick enough service

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Dan Willcox . 2020-09-08

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Unbelievably slow, disorganised, staff not interested in customers. disgraceful.

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Janet Connor . 2020-03-06

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Although it’s a Costa you can’t spend your gift cards in here.

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Wizzablonde 2022 . 2019-12-30

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Myself and my sister were served by a lovely girl called Sam, we were in Costa waiting for our mum to come out of surgery and stayed there for 4hours! We did buy food and a consistent stream of tea. Sam came over and said wow your still here, we explained that we were waiting for mum and she was so lovely said stay as long as you need, there was no pressure. We explained that we had promised a costa coffee and tea for when she woke up. When we went to leave and buy the srinks for mum, Sam had spoken to her manager and gt them for us for free! Sam is an angel disnt need ro do that but that is why i will go back again for the amazing service and fact we were never pressured out. Thank you Sam xx

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Bridget Calderwood . 2019-12-10

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Lots of seats and friendly staff at 7am!

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David Widlake . 2019-12-07

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