McDonald's in Colchester

Might have picked a busy time (didn't know 10.25am was a busy time but hey ho), but have never waited so long for food at any McDonald's I've ever been to (over 20 minutes after paying). So many people waiting but priority seemed to be given to the very many delivery drivers. One poor woman waited almost as long as us just for 2 coffees. Staff looked so depressed - not a smile in the place. Won't be back to this one.

Bit busy full of students, staff friendly

RUDE STAFF COLD FOOD .WOULD NOT REPLACE THE FOOD £30 POUND FOR COLD FOOD REALLY

Food was cold and delivery took nearly an hour for a place that’s 10mins away. Never again

drink spilt and delivery driver dumped food on the porch outside and left. utterly useless.

Dragos done a great delivery, he was here early and the food was nuce and warm. Thank you

Food was cold and my kids were hangry, full refund expected

The drink split in the bag and as such i got handed a very wet bag

Actually hot for a change, the driver doulbe checked the bag was hot. But, it's McD's something had to go wrong, a missing item.

order was cancelled after an hohr and

Waited nearly 2 hours food was stone cold ridiculous.

we thought it was canceled it took so long so we ordered from another McDonald's because it took 1.5 hours. Then eventually it turned up. We wasn't able to cancel the order, so wasted money, it was stone cold, very frustrating!!

Hash browns were cold the drink wasn’t hot and half of the drink was in the bag

Coffee had fallen and spilt everywhere when we got it out, food is cold and the delivery was 15 minutes late.

2 and half hours late and was stone cold, could not eat so all went in the bin.

Food was cold and covered in grease. From the first delivery time given, food was over 45mins late. Then it kept getting pushed back. Notice delivery driver went all around the houses before it finally arrived.

Ordered at 9:46, food didn’t come until 11:20. Hot drinks cold, and hashbrowns. Would expect better delivery times, even with tips.

Food was so cold the longest wait ; to make matters worse the food dropped out of the bags as the drinks leaked everywhere causing the food to fall through the bag while the delivery guy still had it in the hand . Not sure what happened this time around with the order

Never received any of the items delivery drive was rubbish never bothered to turn up nor answer the chats

much better service today. hot food

had a chicken mayo and a 9 portion of chicken nuggets missing and the food that did arrive was cold

We have not yet received the order despite it being 3 hrs since we placed the order!

As had to meet Delivery driver and leave my home even though it states on the wall as you turn into my road 1-8 he still drove pass and I had to look for him to get my order

Says order completed after 3 hours, DID NOT ARRIVE BUT WAS CHARGED!!! MC Ds Fix this!!!

Never arrived but stated as delivered. Not holding out hope to get a refund. Never again.

I haven’t even received my food yet and the app is asking me how my food was it’s been that long this is shocking service form a fast food chain and an established delivery site

how could my food be delivered at 21.33 when uts only 20.36 I ordered thus food at 17.55 still no FOOD absolutely ridiculous!!

says on are receipt 8:15 collected and delivered at 21:05 another delivery driver doing multiple drops

ordered 3.39pm. looks like order ver. cancelled. stating delivered at 18,55. it’s only 18.15 now. dreadful. dont offer delivery if you can’t fulfill orders. expect money back in paypal asap.

Cold food, missing items. Ages to deliver

Really bad!! Freezing cold waited hour and half

delivery driver delivered wrong food

someone else's order was delivered

Stone cold food it turned up late & when asked for a refund there just give you £4.75 refund really not good enough just eat just brush you away really bad business

there is not enough item in the packet that we ordered. quantity of the item also less than the actual item

didn't receive my cucumber bag, the food was ok my wrap had hardly any filling

Driver apparently can’t read addresses so my order was given a magical mystery tour of Colchester and was therefore cold on arrival

food 3 hours late and stone cold, drinks melted

all food was stone cold 🥶 and the chicken burger was over loaded with lettuce and mayonnaise, don't think I'm going to have a crapdonalds ever again especially since the burgers have shrunk in size. Good bye 👋 😠

I have had to reorder my child's meal as it was missing from my order and I don't think it's fair that I get charged delivery again!

Food arrived cold, One of the drinks was spilt. There was no straws in the bag for the drink.

Awful food nearly took two hours and cold

Completely wrong order. Very rude driver said nothing to do with him. If I could got 0 stars I would. Have 7 kids without food.

Love the fact I didn’t get a phone call saying food is here but instead they left it outside for anyone to take, what an amazing delivery driver.

Missing items just eat don’t refund you

Gareth and the whole team are so good. Really helpful and patient. Thank you very much.

order was placed at 14.45 and still wasn't received at 19.30 this is the ridiculous. even when contacting the branch there is false updates

my order was nearly two hours late and cold, poor service

Paid for chips never came was told I would be refunded wasn’t

Took over 90 minutes to arrive and was stone cold when it finally arrived.

One item was missing from my order

food was nice. shame the self service machines were printing labels poorly and the signs by the fire hydrants also make reference of a shop thats now closed

Fries half full. All stone cold.no dips (again!!) with share box. Considering they are charging 70p per dip if you order separately I should get a refund of nearly £3.

Says delivered but has not been

25 minutes late and when it arrived half of the oasis drink had spilt into the bag and all of the food ordered was cold.

Waited over a hour and food stone cold, even the driver felt that it was all cold.., will not use again

We waited an hour from the point of order for the food to arrive and it was cold.

Cold, can only assume McD's made it before the driver arrived and placed it on the side to go cold.

Always cold, always mess up order

Love it when you open the soggy bag and all 3 drinks have tipped over everywhere.

cold food.....Restaurant receipt stated food was processed at 18.28 and we received 40mins later. no wonder it was all cold and the milkshake was just milk....When we placed the order the ETA was 15/30mins but food took over an hour, now I wasn't expecting 15/30mins but maybe 45mins top if you give that as an estimate. My main concern is the food was received by us approximately 45mins after it was on the receipt and was COLD. We did NOT EAT!

We were given the wrong meal, when we complained about this on the Just Eat Website we were offered a refund and not our meal.

Food very cold! Drink leaked .

I had not been there for 20+years. Same building, different inside, my youth come rushing back to me.

really cold food and the driver didn't deliver my food I had to go and collect it from him in the middle of the road and he told me he wasn't allowed in my building not happy at all

i didn’t get my order it never arrived

So I ordered at 3.55 and it didn't turn up till 6.10, everything was stone cold. I had rang around 5.30 to see where order was and he said my food was ready waiting and had been for a while just waiting on driver. Every single bit of food was stone cold, milkshakes were half full. And all they offered me was a £10 credit.

Order turned up with missing items (Big Mac and apple pie.

Also the grimace shake was really watery

Restaurant very long waiting time

Food ok and just about warm but delivery guy was lovely, very polite

I still haven’t received my food, but it’s said delivered for like 20-30 mins

Ordered an apple pie with a mix and match deal and it didn’t come. No substitute or anything

My order was freezing cold and didn’t actually get to eat my food

Food was stone cold when it finally arrived half a hour late,

I'm going to say this is a great place for fast food, the muffin I had looked exactly like they should do and it was hot, the staff are so friendly and smile.

the food was cold and milkshake all melted so clearly sat around ages before being picked up. but at least a full order and nothing missing for once

all the drinks had leaked in the bag then the bag split 3 large coffees all everywhere maybe we need to be more prepared with thinks like like America! not impressed the driver was rude As well

Missing 2 double cheeseburgers. And drink leaked out everywhere all over my furniture and ended up with half a large drink..Not happy

food didn't arrive.. grandchildren very upset.

food took over an hour to come but it first said was going to be 30 mins food was stone cold and drink had spilt and was so flat ice had completely melted so had watered down.the drink

the driver couldn't find our house, half of both of our drinks had been spilt and I was given a big max instead of a box of nuggets

everything was ok, but unfortunately my drink was poorly packed and half of it was spilled during transport.

My order never actually turned up at my address it got delivered somewhere else

I’m usually very happy with my orders’ but today I got a cappuccino, with no coffee, only milk and water, it was cold,

arrived cold - £30 wasted & kids still hungry. Brought at not well.

Visited here at lunchtime yesterday with the family. Extremely busy downstairs but quiet upstairs. It's easiest to order via app or use the big screen upstairs rather than queue for the screens downstairs. Fries were a little undercooked but everything else was as expected for a McDonald's.

Ordered the double Big Mac burger with bacon X2 very nice on the Paris Olympic opening ceremony 👍👌🇫🇷🇬🇧

The food arrived very cold and late

Order time, great! The order on the other hand not so great ordered 6 hash browns to receive not even one and also missing my pancakes! Not happy at all have tried to ring the franchise but no hope of getting through

Fries were bright white, cold and barely cooked, burger was cold , rider didn't have a heat retaining bag , not sure who deals with it but I only got the notification of driver on their way less than 1 minutes away

Not happy coz I didn’t get my fries and sauces and burgers was a little cold

dips missing from order as usual, not difficult to get things right is it?

We were missing the melon ordered 🙄🙃

all food ordered was cold,squashed in the bag. fries were so disgusting and soggy

Second week in a row items were missing from my order from this restaurant

Best McDonalds. Always freshly cooked.

Food was great, delivery driver was absolutely fantastic and went above and beyond, great experience

Order never arrived to my house, got delivered to someone else

no free chicken nuggets with the order than is promised!! what are you playing at!!!!