Subway in St. Helens

Disgusted! Shocking customer service, don’t care at all once they’ve got your money. Ordered tea for me and my daughter, food was delivered however it wasn’t our food it was a genos order! Rang up straight away to report the wrong food had been ordered. I ordered a chicken and rice box and a nugget meal for my daughter and a donner kebab was delivered. The staff were incredibly rude and stated ‘there’s nothing they can do it’s not their fault it’s the drivers and for us to request a refund and order again’ we stated we have a child here without food and I’m pregnant also without food, neither of us will eat donner meat and we’re now £30 down. The staff kept stating ‘there’s nothing they can do’ we stated how we are still their customers and haven’t received the food we have ordered from THEM to which they did not care at all and would not send our correct order. They stated they don’t communicate with the delivery drivers and there’s nothing more we can do. Apparently there’s ‘no manager’ we can speak to and was spoke to disgustingly and then hung up on by a very rude woman. As regular orders we will NEVER be ordering again. Disgusting.

Ordered on the McDonald's App, delivered by ubereats, food arrived freezing cold, wet because it's been put in bags warm and the order was half missing. Awful customer service from both McDonalds who didn't want to know and Ubereats are useless to deal with. Will never ever order online again.

Nobody answering drive through at speaker location..nobody answering phone... clearly no leader getting a grip!!

It was maccies food. The server upstairs was really attentive. He was very good with us all

The staff always seem friendly and helpful. The food was decent which is good for McDonalds where it can be hit and miss. The location is handy as it on the link road coming out of St. Helens on the way to the M62. However, the road the exit is on can be busy which can make it a real pain to get out of at peak times.