McDonald's in St. Helens

I have been constantly giving this mcdonalds a second chance but this is my review I have been to this mcdonalds alot and today I ordered an oasis drink. I did infact not get an oasis but a coke. Another time I went here not to long ago I got a burger in my happy meal and got everything on the burger apart from the burger meat and gurkins I'm not saying this mcdonalds is awefull as it has some decent tasting food but overall I'm very disappointed in this mcdonalds most of the time.

Missed my fries off the order!!

Great food great staff wonderful thank you all

Emphasis is now on the drive through & take away rather than eating in store- same as most McDonald's now. This works if your order is correct but it never is. Your guaranteed that be missing items from your order & every one knows its a miracle if you can get milkshakes. Staff are quick to fix issues & as helpful as can be after issues are found, but if they were the same beforehand there wouldn't be the same amount of issues.

Undercooked fries ,burger looked like it was kicked around the floor ,not good

Great driver however food was not great! Wrong drinks were given we asked for Milkshakes and got Fanta. Also a drink short.

Ordered food via their app. Order was missing items, had no dips or straws. Also note that the food was cold. Unsatisfactory. Will not be ordering via their App or in person again.

didn’t sit in as I was running late

no items were missed out, food was fresh and still warm and river was on time

Not got all of my order !!!!! Joke !!!!

My food was cold and there was items missing

Didn’t even get my order rang after an hour of waiting to be told order was going with driver then 40 mins later had notification it had been delivered before I even rang the shop no food delivered won’t be ordering again

Food wasn’t even delivered to my address and left me without an update for an hour and a half.

it hasn't arrived at all food not received

Food missing what did arrive was cold utterly outraged bag open food cold

my burger patty looked like it had a bite in it and my food is proper cold.

driver really friendly food great

Considering the food was on time, the food must of been cold prior to being bagged up by the delivery driver, or the delivery driver did not use the correct food transportation carrier… only thing which was right was the drinks because they where already meant to be cold !

Someone please take some action regarding this restaurant. Is impossible for every order to take up to 30-40 minutes to be ready, doesn’t matter what time it is. Just looks like the stuff are not doing the best there, because if we check the others restaurants where is more busy, is not happening this problems. Or maybe is a problem from management, I don’t blame anyone, just please someone have a look on this restaurant because something is not good here. Thanks

Waited half an hour for food, had even ordered much. Luke warm at best, fries where sub standard and hard. I'll be avoiding this McDonald's from now on, they care more about getting home deliveries out than those who make the effort to visit the branch!

I ordered the food for delivery at 1700. It only got delivered at 1755. On the receipt it said it was packed at 16:52. Therefore it clearly been sat in McDonald’s for nearly an hour??? Awful.

Ordered at 13:35. Food never arrived.

Delievery took absolutely agaes food arrived stone cold spend 30 piund an they offered ne 6 pound refund absolute joke

Food was stone cold after waiting for a hour for delivery

Delivered wrong item. Not what I ordered at all

missing a milkshake that was for my 4 year old little girl. Also very disappointed recieving half a box of fries.

Weather hurendous guy brilliant still come upto the door thank you

delivered to the wrong address I seen on the map that he was the street behind for 10 minutes then it come up delivered what's going on

Food on time but food was cold, wasn’t in a thermo bag just on the back seat of the car??

absolute joke, missing items yet again.

Didn't give me my hot chocolate

food comes abit miss matched and you never know if it’s going to be your order but it’s cheap so

Went out to find my delivery driver because he wasn’t coming to my door, the bag was left in the middle of the carpark and he was urinating against the wall right in front of my house. Never known anything like it absolutely rank

Kyle who works around the place is so friendly and helpful, he is a credit to mcd and his family

Missing two items. No chocolate brownies

Order was delivered on time according to the app but it took one hour from placing the order to receiving it and the food was cold on arrival.

I didn’t get a straw for the drink and I didn’t get any of the sauces that was on the receipt

Food was good, The last couple of orders from McDonalds it is always the drinks that spill and are wasted. Feel sorry for the delivery guys, the packaging is not suitable for travelling

Make sure u check ur food before you leave you don't always get what you order

Wrong item arrived, chilli burger instead of normal

Payed for a large iced latte and got a regular. Gutted.

Staff not good here. Milk shakes taste like a mixture of all the flavours. Young kids running this store and seem under pressure and understaffed. Need a good manager.

Burger didnt even come and no sauces?

Food absolutely freezing, inedible

Driver went to another location first and food was stone cold when arrived

They always miss something off the order and staff couldn't care less.

cold fries cannot understand why items are not delivered hot pathetic

Chips half full and cold/ burgers cold and not juicy

my big mac had a patty missing and didn't have any cheese

should change the name of the big mac to the little mac

All the food was freezing and my pg tea was spilt everywhere really not happy with my order atall

Ordered a double Big Mac to try it for the first time and only received half of the Big Mac. Someone had made half the sandwich, closed the box and sent it to be delivered. More impressive than anything. 🤣

Order delivered much later than originally told and wrong items delivered.

Food was freezing so thrown in bin. No straws for the drinks so would like a refund please. Chicken is solid.

Food arrived hot. All ok. Only prob was the lid come off the fanta orange and spilled everywhere in separate bag.

Arrived on time, but food was freezing and like cardboard 👍🏽

The driver was really lovely but my hot chocolate came half filled and it was all over the bag and has melted most of my ice cream🙃

everything was ok just chips and hot chocolate cold

order was all correct and my courier was very smiley and friendly. Happy with service.

Drinks had spilled and cheese burger missing from parcel

Missing 3 meals which the no chips in the entire order. Absolutely fuming then when i report it says i have to wait days for a response from customer care.

Brought the wrong order nut asked for my 4 digit code.

Latte was only warm when i collected it and if you ask for sweetener you get the omg look

the food was stone cold and they got the order wrong and only 15 nnuggets in a 20 box

totally wrong order , had to order again still waiting on refund

cycle courier usual story drinks spilt every where ...watched him empty his bag of some one else's stuff to tip away my spilt drinks then stuffed it all back in the bag. staff maybe ask if cycling and double lid the drinks 🤔

I want my money back the driver couldn’t find my house and food is freezing

By far the worst McDonald's in st helens you go inside and order food 40 mins later still waiting for it , while every man and his dog order later but get their food first

driver said he was outside after a phone call so opened the door to nobody so, I rung him back and said he was at the shops which was around the corner so I asked him to come round and all he was saying is that he is "im here bro" so I had to run round the corner and down the street just to receive my food. not happy. food was also cold

How anyone expect you to eat a cold mancdonals I do not no it’s not cheep and to be offended £3.46 of at £18.60 order it unreal no food was eaten in the writhing of this message

I ordered a large banana milkshake and a medium sized chocolate and got it delivered the wrong way around the food was freezing and half empty

The app showed that the driver was in the street and then left, no updates just that the driver was nearby, i tracked the order which shown the driver back at the store and all over town. Only after i complained via the website it arrived

Overcooked nuggets, melted McFlurry, half drink spilled in bag over50% of my order was ruined but always hit and miss when ordering from McDonalds

The time kept changing and the food was cold not impressed at all this happens alot lately

Fries were cold, but other than that, everything else was perfect.

The food was really cold and happy meals was squashed and no straws or sauces really unhappy!!

order was late and food was cold

Never turned up. Want a full refund

The food came and was extremely cold, We ordered a plain cheese burger happy meal, however the burger was squashed, cold and with no cheese on it. both sets of chips were soggy and cold.

Hi I asked for extra cheese and I didn’t get any would be much appreciated next time if I got any

Very slow getting food. Mc rib not very nice and only warm

Food was cold and my big mac was missing half of it there was a burger and the top bun missing !!!

Cold make you wait till you get very fed up give you hot drinks that are cold as well service is discussing staff are not helpful at all would not recommend huyton mcdonald's to anyone

arrived quickly, piping hot, loads of chips.

We was told no ice cream, when there was ice cream? Not sure why they do that I’m guessing they can not be bothered doing it. Hopefully they will take this feed back and make adjustments.

McRibs are tasteless, buns were soggy and the fries were anemic to say the least

The food was stone cold. I know this McDonald's outlet well. I've eaten there before and have seen food left on the counter for ages for delivery collection. Should start prep food as soon the driver arrives.

food was cold 🥶 disappointed 😞

Everything correct, food is hot and the driver was great 👍

When the food arrived there was no toppings on the McFlurrys and the ice cream was melted no chicken mayo

over an hour late and food was stone cold..

food never got delivered want full refund n I've got order code for it

McChicken sandwich was awful, barley any sauce or salad. Order took forever, app does not track and no one to contact.

Driver waited forever at restaurant. Then my box of 9 selects only had 7

Iam absolutely disgusted with the quality of the food when o say it was cold is a massive under statement iv paid £30 for my order live round the corner and i want my money back not one bit happy

What can I say..... Atmosphere only got 1 star because the Halloween decoration effort was cobwebs on the tills and a couple of window stick on bats... Wow! The service got 1 star because the floor staff helped me with the order, which I was grateful for, but the order came with a toy and not the book as ordered, also I was given chicken nuggets and not the hamburger I ordered, not the floor staffs fault, but the fault of the staff putting the order together.... Wow! It's not rocket science. Read the order that was printed off and don't just chuck any old order together. Thank you for disappointing 2 excited grandsons. Next time I will check my order, however simple it might be, to make sure I get the right stuff.

Fast food in about 15-20 minutes

First order randomly cancelled after 1hr 30!! Re ordered Time kept getting delay and then arrived cold! Don’t take orders if too busy!

Food missing half of the items as usual! Delivery amazing

Delivered on time but food was cold