McDonald's in St. Helens

To the staff who work at this place. Do me favour would you? When you get a just eat order, please don't just bag it up and leave it to go cold til the driver turns up 20 minutes later. Yeah? You've got hot racks for collection and drive thru customers. Bag up the order when the driver shows up. You guys know how much of pain it is to get refunds from Just Eat. It's shocking. 3.45 money back from a 20 quid order. Terrible. I know Just Eat's questionable refund processes aren't your fault. But my food being freezing cold, frankly is your fault. Sort it out.

Disappointing delivery today. Deliver guy was great but food cold, sauces missed off order and malteeser mcflurry missing vita malteesers 😞

Missing items, got a refund for the missing Tropicana orange juice, but no refund available for the missing Minecraft toy.

Food was cold, Milkshake & Ice cream melting in bag. Very poor quality food this time round 👎👎👎

food was lovely and hot and fast delivery

food was cold. burgers weren't nice as too much sauce and gone cold. only ordered the other day and that was nice so can't understand why.

was missing food and no dips delivered.

Shocking!! Never get an order right ever! Wrong items, no straws, no sauces and always forget something, really is pathetic

Food was stone cold when it arrived, I can guarantee the order was bagged and moved to the area for the courier to collect within 5 minutes of it being received and then left for an hour… consistent issues with this franchise of McDonalds. I have learned my lesson. Poor service… Fast Food…. Really ???

food had to be reheated and was stale

We ordered two adults meals, plus extra Selects and Nuggets, and two Happy Meals plus drinks and dips. All that arrived were two cold Happy Meals and two fries. No drinks, no burgers, no selects... All this after watching the Estimated time creep higher and higher. Dreadful

Food was cold, items missing, driver was polite and I could see he was having to wait for some time at the restaurant hence cold food. As soon as he left he was straight here so evidently not his fault.

Food was freezing cold and inedible

Tbh never had 2 flat whites the same, staff are friendly but order is wrong as often as it is right,,, good value so gets 4 stars

Ordered 3 drinks got 0 of them ordered 2 mcflurries got none of them ordered the new Minecraft meal and didn’t get the toy they are advertising about

Ordered meals and all that was delivered is the pop…

Happy meal missing and food cold

always missing food on orders. didn't get me mcflurry

had enough of getting every order wrong cannot go ahead can just put rubbish in my order

absolutely freezing fillet of fish was basically tartar sauce awful philly stack cold

Wrong order and have had to order again!

how you manage to get every single order wrong is beyond me you’re literally putting food into a bag how hard is that honestly

Food items missing and those that arrived were freezing cold.

You did not give me my McFlurry

we ordered milkshakes and not received them

3 hour wait, didn’t bring all items, and stone cold obviously, what else

Food was freezing cold inedable

Do-nut worry about the donut , the rest of the food was great.

Today, we went to McDonald's for a shake. We checked the app, and it showed that shakes were available. The in-store kiosk also confirmed this. So, we placed our order. However, when we went to pick it up, we were told that shakes were unavailable and that we had to choose something else. When we tried to cancel the order and get a refund, one of the employees was extremely rude. They insinuated that we were being rude or raising our voices, even though that was not the case. Instead of handling the situation professionally, they tried to force a replacement item on us. After some struggle, we finally got our refund. For our second order, we did not want a replacement and requested a cancellation. After waiting around 40 minutes, an employee finally brought us £3 in cash, even though we had paid by card. It seemed like she did this just to get rid of us. Another shocking situation happened in the restaurant: a large group of young people from the street casually walked into the kitchen. I don’t know if this is a common practice at this location, but I believe there should be proper hygiene rules in place. This situation should be reviewed on the security cameras. The incident took place on March 25, 2025, between 10:35 PM and 11:05 PM.

Ordered a chocolate milkshake and got given a coke instead of a milkshake

very lovely driver, taken care

Normally, a mcys is average or cold, But this one, Cannot fault, Food was delicious, and freshly cooked 🍳

Freezing cold absolute disgrace not edible

Only go for a coffee and a porridge once a week they either forget to put the porridge in the microwave or forget put a spoon the bag to eat the porridge with... 🤣😅

Everything is good and I got everything I Ordered. BUT!!!! I didn’t have any straws.

Chips all over the bag thrown in not stood up

Didn't turn up and they marked it as delivered

out of 3 drinks there' was only a tiny bit in 1 and driver dropped the others..food was squashed

the food was very . we hat to reheat in the oven

I've given a low marking for the atmosphere because what we witness on our last visit was very sad. We had to move tables because of the language coming from a couple of kids no older than 11 swearing and spraying milk everywhere! They wasn't even dining in there! We moved to the other end of the restaurant and then witnessed even vulger behaviour from older girls who again wasn't dining in there. They verbally abused staff and was so rude to them! I was with my 11 year old son at the time and we just wanted to eat in peace as it was later on and we was hungry. The staff handled the situation very well considering. I feel for the staff here getting this amount of abuse on a daily basis as we spoke to them after our meal.

polite delivery guy, muffin had no cheese :((

Ordered a strawberry milkshake but don’t know what it was there was no taste to it at all it was just like ice cream very disappointed

courier was nice and polite well done 👏

Considering i live less than 2 minutes away the food was absolutely stone cold. Wont be coming again

my drinks have spilled and two nuggets missing

Didn’t get my full order and also got the wrong burger

The time just getting pushed back the McDonald's might have just been busy

Worst food ever, stone cold and rock hard bread the warm melted McFlurry was hotter than the food. The whole order was put in the bin

Placed an order through the Macdonalds app , only part of the order arrived and I was charged for the complete order.

Order was spot on and got dips 🎉 everything was tasty delivery driver was polite.

the food was freezing cold and had to be thrown away

Didn’t receive my double bacon and egg McMuffin, got a double sausage and egg McMuffin instead 🙄

abysmal and when it finally came, it was the wrong order

Awful service food was stone cold

Some items were missing and stone cold

the food was bagged up 19 minutes before courier arrived and was cold and soggy by the time it arrived

tire popped and food was freezing and about an hour late person delivering it was snotty with me and never got to eat the maccies it was that cold

Once again bags not being checked and missing items

Unable to order from the table with the App despite several attempts. Had to use kiosks with two hungry grandchildren that was a big issue.

Most of the food is missing from the order.

Order missing almost all food, absolutely abysmal service.

Great staff and service as usual

Food is very nice 5 star tahnsk for the food!

3 meals with no fries…. Not the first time has my order been wrong.

he took the delivery and stayed at the restaurant for a long time.

No problem with the food. Delivery driver came across a bit ignorant, didn't speak just opened his bag and nodded his head for me to lift the food out of the bag. Gave the code and he again didn't speak just walked off

Everything was cold on delivery, the only thing I had was the milkshake, never again will I order a macdonalds on line

The driver was great. Make sure someone tells him!

Came within 20 mins of ordering, everything there n it was hot too

Philly burgers no crispy onions, Bbq chicken burger no bbq sauce, undercooked fries, burnt and cold mozzarella sticks. £30 in the bin.

The food and drink were lovely and hot!!!!

Restaurant can’t get their orders correct, multiple times this happens always missing items or sending wrong items. Why is quality control not a thing for online orders??

Driver turned up with the food not in a heat bag to keep it warm

The waitress was lovely, very hard working

Don't do McDonald's but needed food fast sausage and egg muffin spot on

Missing items yet Agen like last week this is a joke when got kids

freezing cold food and the restaurant is a 5 minute drive.

Got my order wrong and when changed it they forgot my fries

Freezing cold food gave it to the dog

I ordered milkshake and got Coca-Cola the burgers were stone cold the chips were hot crispy tho

the courier was at restaurant for 20 mins before food was prepped. missed out main thing and the burgers and fries are FREEZIBG.

Probably one of the worse McDonald’s I’ve ever been. Staff are slow to serve and had numerous wrong orders which is just a bit frustrating when the fast food chain is more of a slow food chain I find there are regularly youths in there causing problems, throwing things around and being a nuisance… seems staff just let them stay in there which is frustrating when I just want to sit in there with my young children but it’s not pleasant to. The food is usually cold, unsalted and whenever I go through the drive thru at the moment between 2-4am, the tills aren’t working and therefore they’re closed… not technically open 24/7 This store definitely requires improvement

Order was not delivered to me someone took the food so they mustn’t of asked for the code.

Did not deliver any dips requested ☹️

Missing items and food was cold for a 75 pound order it’s a joke to miss so much of order

Order wrong delivered a quarter pounder with cheese it should have been double quarter pounder with cheese

Shocking, come freezing waited over an hour

i requested for a refund, because delivered me wrong order

No sauces and chips and burger cold !!

the delivery driver was so polite and smiley 😁 no probs with anything food was also great, thank you 😀

Food was warm and delivery was 5 star

Food. Does not exist. Ordered 35 minutes ago and still waiting. Atmosphere awful. Kids throwing stuff around in restaurant and service…. Oh my god, feel like I’m in Karen’s restaurant but it’s not as polite here !!!!

Only sent one strawberry shake should have been two you charged me for it

Food was cold and I didn’t get syrup with my pancakes they gave me ketchup instead!

Stay away from this place. Never get an order right either missing items or a different order completely

Our food was freezing cold this is unacceptable as I paid over £13 for it to be delivered and was cold. Very disappointing service

As per usual no straws for the drinks and no sauces that were selected with the order were in the bag

didn't recieve any straws for our 4 drinks or any sauces we ordered 6 of them

Took nearly 2 hours to get here, and when it did, it was stone cold

delivery time kept changing waited well over an hour for my food to be delivered