McDonald's in St. Helens

It was not delivered at all but was listed as delivered on the app. Almost every time we order from this restaurant there is a problem with the order... Items missing, late and cold and now just hasn't arrived. We won't order from here again in future!

Food cold payed for sauce and didn’t get any no straws and missing a burger

It kept changing to 6 8 9 and more and half of the food didnt come food was cold by the time it got here

Im literally 5 mins away from the macdonalds but driver chose to go put of the way to make other deliveries which means my order is enedible

Someone needs 2turn the ovens down! Mccrispy i exactly that...crispy! Rock hard! Overcooked! And now in the bin! Love getting ripped off by mcdonalds! Honest! New staff that can read an order would be awesome 2! Ordered apple pie.... got ras/white c!

food was freezing and sent nuggets instead of a big mac

No dips given with Nuggets as ordered, burger broken in half and sticking out of the bun

Food was vile, fries were burnt in all 3 meals

Delivery was fast and unexpected, food was steaming hot with a 1% drop rate type sh

The hot chocolate was spilled everywhere and not even a quarter of it was left

got given the completely wrong order

lettuce was brown. had missing items. nuggets where stale. food 100% not fresh . reported to the council for a food hygiene inspection

Absolute joke , how hard is it to read a order off a screen and then make it ? I’m allergic to cheese and both burgers where smothered in it after requesting NO CHEESE , bunch of morons

Time kept changing and showing ‘courier at the restaurant’ until clicking help.. ‘where is my order’ it was suddenly 1 minute away.. food not hot.

very late delivery and driver had stops on the way, didn't have a way to contact driver or anything, shocking service

Food was cold, the drinks were incorrect and the burger bun would smash a window it was that hard. The fries were stone cold and rock hard like pensioners toe nails. Basically the normal standard no idea why bothered again

Food was cold and damp was not appealing

It is not here !!! It didn’t arrive !!!

They never get the preparation correct. We asked for no lettuce or tomato and the burger was covered in lettuce and no sauce. The fries were also luke warm

Everything cold and hard. Uneatable

ordered two large meals and small cheeseburger and chips. not one chip in either bag we were delivered

The food was stone plonk!!!! Had to microwave everything!!!!!

The delivery driver was prompt and polite

Food was cold and Big Mac meal missing and a drink missing

no issue with delivery, however, I noticed I had a free cheeseburger if I spent 15 quid, so I made it up to get my free item.... my main order wad fine..my free cheeseburger had no burger in it, just bun and cheese, are they dopey in maccies or what?.

Chips half empty and yet again no straws. This place is useless

Took ages and food missing! Absolute joke

Shocking!!! FOOD LATE!! Fries are freezing! Food literally thrown together! Considering we order regularly I feel like it’s insulting!?

No large fries,second time in a row my order wasn’t right and no refund!!!

Delivery guy was great and really friendly

Painfully slow, cold food, always missing items. Easily one of the worst McDonald's around. Needs to seriously improve

I got the complete wrong order and none of my food was right I’ve got pictures to prove as well

I paid for 3 barbecue sauces and didn’t get any very disappointed!!!!

Delivery was great. Food was very disappointing.

Half the food was missing. So we had someone without a meal, we ended up splitting a burger in half and some of the chicken nuggets so that person could eat. No fries? Who forgets fries?! And the food that did turn up was stone cold. Wrong sauces too. And no straw so couldn’t drink the frozen lemonade properly…very poor

quick delivery, and a friendly delivery person.

This McDonald’s used to be good but this has now gone downhill and everytime I call in there, I always receive the wrong order and the staff don’t seem to care less and it doesn’t seem to be the best McDonald’s anymore

Ordered a quarter pounder with no bun due to being gluten free and come on a bun not impressed

My food was not delivered had to order again i expect a full refund

food was cold and looked like it had been sat on all the way here, hot chocolate was swimming round the bag and literally none left in the cup

Awful service food was late and cold as expected when arriving on a push bike

drink spilled and doubled delivery time by goin opposite way

I was missing 1dubble quarter pounder cheese burger plain

got everything I ordered ,and well presented thanku

Half portions of chips, burgers cold and milkshakes are all over the bag with no straws

Missing food yet again one child going hungry until we reorder

My McDonald’s order was delivered quickly and everything else was correct, but the chocolate brownie i ordered was missing

The chips were cold mine went in the bin. No straws for the drinks and no napkins. Our burgers looked like they’ve been sat on. Very disappointed

wrong burger delivered - sure they poured small fries into a medium box

Nuggets and chips cold and rubbery

Make sure u check ur food before you leave you don't always get what you order

no food delivered. despite giving driver the correct pin, he said wasn't our food. on top of this he actually put down our order as delivered. phoned Macdonalds no answer & couldn't leave a message.

All food freezing cold, mccrispy burger was rock solid couldn’t even bit through it and on delivery the delivery man had spilt my Diet Coke all over the bag

When the food was eventually delivered it was that cold that even my dog wouldn’t eat the fries.

Every time some mistake and some missing item……

really late turning up and food was very cold

Very poor restaurant. Very slow service Food was just warm considering how long we waited.

Top delivery driver, good communication

asked for no cheese and I'm sure they put extra cheese on just for a laugh

food appalling and half missing

To the staff who work at this place. Do me favour would you? When you get a just eat order, please don't just bag it up and leave it to go cold til the driver turns up 20 minutes later. Yeah? You've got hot racks for collection and drive thru customers. Bag up the order when the driver shows up. You guys know how much of pain it is to get refunds from Just Eat. It's shocking. 3.45 money back from a 20 quid order. Terrible. I know Just Eat's questionable refund processes aren't your fault. But my food being freezing cold, frankly is your fault. Sort it out.

Even though delivered in a car food was yet again cold

Disappointing delivery today. Deliver guy was great but food cold, sauces missed off order and malteeser mcflurry missing vita malteesers 😞

It was a disgrace it was all cold and not edable very disappointed with it

Missing items from order. No sauce. No straws.

awful service , ordered food and only half of it came so partner drove down and spoke to a manager who made up the missing food and still managed to miss a main burger 🤦🏼‍♀️

Literally mess up everytime i order, absolute joke!!!

Wrong order and randomly changed tha address

I would like a strawberry milkshake when I order one not just ice cream

Ordered was never delivered driver said it has been.

we were estimated 38 mins for food, we waited over an hour and then the food was all cold

Horrible delivery driver, missing items physically aggressive and rude. Will be seeking legal action if something is not done

Chips came with about 6 chips in not even joking either won’t be ordering from that McDonald’s again

Food was cold, Milkshake & Ice cream melting in bag. Very poor quality food this time round 👎👎👎

Missing items, got a refund for the missing Tropicana orange juice, but no refund available for the missing Minecraft toy.

food was cold. burgers weren't nice as too much sauce and gone cold. only ordered the other day and that was nice so can't understand why.

food was lovely and hot and fast delivery

was missing food and no dips delivered.

Shocking!! Never get an order right ever! Wrong items, no straws, no sauces and always forget something, really is pathetic

Food was stone cold when it arrived, I can guarantee the order was bagged and moved to the area for the courier to collect within 5 minutes of it being received and then left for an hour… consistent issues with this franchise of McDonalds. I have learned my lesson. Poor service… Fast Food…. Really ???

Food was freezing cold and inedible

We ordered two adults meals, plus extra Selects and Nuggets, and two Happy Meals plus drinks and dips. All that arrived were two cold Happy Meals and two fries. No drinks, no burgers, no selects... All this after watching the Estimated time creep higher and higher. Dreadful

Food was cold, items missing, driver was polite and I could see he was having to wait for some time at the restaurant hence cold food. As soon as he left he was straight here so evidently not his fault.

food had to be reheated and was stale

Ordered 3 drinks got 0 of them ordered 2 mcflurries got none of them ordered the new Minecraft meal and didn’t get the toy they are advertising about

Tbh never had 2 flat whites the same, staff are friendly but order is wrong as often as it is right,,, good value so gets 4 stars

had enough of getting every order wrong cannot go ahead can just put rubbish in my order

Happy meal missing and food cold

Ordered meals and all that was delivered is the pop…

always missing food on orders. didn't get me mcflurry

how you manage to get every single order wrong is beyond me you’re literally putting food into a bag how hard is that honestly

Wrong order and have had to order again!

absolutely freezing fillet of fish was basically tartar sauce awful philly stack cold

3 hour wait, didn’t bring all items, and stone cold obviously, what else

we ordered milkshakes and not received them

You did not give me my McFlurry

Food items missing and those that arrived were freezing cold.

Food was freezing cold inedable

Do-nut worry about the donut , the rest of the food was great.

Today, we went to McDonald's for a shake. We checked the app, and it showed that shakes were available. The in-store kiosk also confirmed this. So, we placed our order. However, when we went to pick it up, we were told that shakes were unavailable and that we had to choose something else. When we tried to cancel the order and get a refund, one of the employees was extremely rude. They insinuated that we were being rude or raising our voices, even though that was not the case. Instead of handling the situation professionally, they tried to force a replacement item on us. After some struggle, we finally got our refund. For our second order, we did not want a replacement and requested a cancellation. After waiting around 40 minutes, an employee finally brought us £3 in cash, even though we had paid by card. It seemed like she did this just to get rid of us. Another shocking situation happened in the restaurant: a large group of young people from the street casually walked into the kitchen. I don’t know if this is a common practice at this location, but I believe there should be proper hygiene rules in place. This situation should be reviewed on the security cameras. The incident took place on March 25, 2025, between 10:35 PM and 11:05 PM.