Mcdonald's Restaurants in St. Helens

When I went in to collect my order it was like a youth club. Approximately 10-12 teenagers messing aboutin the corner. Not eating/drinking. 2 came running out as I came in. Nearly knocked myself and my son over.

Food just arrived at 7.28pm after order being picked up at 6.45pm Stone cold and also missing quarter pounder with cheese on order. This is diabolical service. You should be ashamed!!!!!!

Missing items, cold... never ever order McDelivery....

Our experiences with this establishment have been consistently disappointing, with frequent instances of missing or incorrect items in our orders placed through Uber Eats. This particular McDonald's location ranks as the least satisfactory in our area, and we only resort to ordering from them when all other local options are unavailable.

Not often I get to leave a good review for McDonald's. I ordered through the app only for the food to arrive with 4 items missing. I phoned and I got in touch with a guy called Mark who said he was disappointed has he as kids himself so he wouldn't like that to happen to him. He took my address and within 10 minutes the missing items were at my door personally delivered by himself. I can't thank you enough.

Good service. Food hot and treated nice.

This might be the slowest McDonald's in entire UK

Staff look miserable not very clean but food was OK

Very slow sometimes and they talk alot

It's mc'donalds. It's OK for a quick fix of junk food. Receipts were not given with order, consequently no code for toilets. Meh

Super slow more interested in delivery orders

Food was served quickly by friendly staff. Felt very intimidated by groups of teenagers hanging around the restaurant though.

Service is dread fully slow. They foget its fast food

Would not in in any Mc Donald's the food is terrible

Worse McDonald’s in England twice now I have received an order from here both times a mcrispy meal with mozzarella dippers on the side. It turns up with just chips, mozzarella dippers and a coke. Don’t know how they manage this. All kitchen staff need sacking!

Clean and the staff are really friendly

Typical McDonald's , you know what you're going to get

Been 3 times. Messed order up twice. But, that one time they didn't it was alright... 🤦‍♀️

Lovely cup of coffee ☕️..nice and clean Plenty of seating...Nice.niceeeeeeeeeeeeeeeeeeeee

So slow. Uber eats has ruined McDonald's

Super friendly and helpful staff❤️

Service is slow called in on my way to work at 02:30am for a cheap burger it took 30 minutes to be served and it wasn't busy at all only 4 people in store and drive through was closed, the toilets are disgusting hygiene isn't their highest priority neither is service to be honest.

I have not been to McDonald's for 20 years maybe more,and I don't indent going there my preference.

Breakfasts are lovely but the music they play is horrible

OK not great but the kids like it xxx

Staff friendly, kept clean, foods a bit slap dash but it is a fast food place

Nice food and staff, can get busy.

Ohh yes mmm the Big Mac 🍔🍟 and fries mmmm the staff are great to help as always

Food warm. Not a welcoming mcdonalds.

After ordering a few times from this McDonald’s they never ever EVER give you sauce after asking for it to go with nuggets, Just spoils the whole meal! dry nuggets for the kids, embarrassing 🙈 s#it service 👎 last time I’ll order from here! Can’t get anything right 🙄

This macdonalds branch at St helens I visited today have very friendly staff who provide excellent customer service Hot food. Great atmosphere. I give this branch 10 out of 10 as its the best I've been into

Had home delivery so can't really comment on atmosphere unless having a tiny chiuahah glaring at you while you eat is something you want to know about.

We had to wait a few minutes but everything was in the bag, food was hot and staff tried to make sure our order was fine including the sauces. This drivethrough is better than the others in the town.

This review nwill be short and sweet, as I didn't stay long, due to walking out as a result of rude/ignorant attitude from staff. They offer the familiar menu, and haveany of the features found at any other maccies. - app Purchase - order screens - pick up take away etc There are seats downstairs as well as upstairs, which is wear the toilets are situated. I'm unsure where the disabled toilet is, as I never seen one. I went for breakfast 15.06.2023, unusually the app wasn't working so a went to the cashier. For a Thursday 9:00am it was particularly quiet. There where plenty of staff working on the kitchen. I approached the cashier and one instructed the other the "serve that bloke" as they were busy... However, the second cashier ignored me and went to read the order screen. Five minutes later, they returned, and the first cashier repeated "serve that bloke", to which the second cashier turned her back to me and started messing with paper bags. By this point I have enough of the rubbish and rude hospitality, by the cashiers, and I walked out the restaurant still hungry. This is by far the worst service I have received in many years and I won't be going back, to this restaurant again.

0550 only me and 1 other customer in and he was sat down. And yet you still managed to get my bloody order wrong. Kept me waiting so I had to grab the bag and run for the bus. My bacon roll with brown sauce? Bacon cheese egg and sausage, fantastic. Don't eat egg or cheese. So binned. Cheers. BACON BREAD BROWN SAUCE Not exactly complicated.

Just a normal Mcdonalds same as others I've been to

Got a Mcmuffin meal with hash brown and milk, very fast service on the mcdonalds app and was simple to pay. This one I think is my favourite McDonalds of the three in our area

I feel McDonald's burger's are getting smaller in size even though you order a large meal and yet the price of the meal's have increased in price. Come on give us a fair deal for our money please and this relates to all McDonald's.

Noisy alarms going of in the kitchen waited ages for a simple order then the food was not hot.

Full of Kid's Staring at people 1 Meal divided by 8. Sort this out

Full of Kid's Only 1 Purchase Food. Seriously need to stop this. I won't be coming again .

Good for the grand kids,but not for me

Driver delivered to wrong address, not even on the same street or close. Store refusing to pick up the phone. £25 stolen with no intent or care to even acknowledge a mistake.

Nothing you can say. It's McD's

Good range (no pun) of goods, friendly staff.

It's a maccies nothing more to say

Once again the Ice cream & milk shake machine was out of order

Lots of staff standing around, behind counter. Waiting for about 5min for cold food when I picked it up.

Love McDonalds. I visit at least once a week and never disappointed

Quick service in the drive thru

Since it's been revamped there is never anyone on the counter and you wait for ages for your order to be ready. They seem more interested in serving the delivery drivers.

Very busy, could do with more staff. One of the manageress were very bad mannered, being rude to customers because they had to pay for they're order at the tills because they couldn't do it on the touch screen. Definitely recommend going to different mcdonalds.

Ordered on the app and took a seat. Only waited about 5 minutes. The food was nice and as always, the restaurant was clean. No problems ☺️

Clean. Good service. Rather crowded.

Alot better than the visit the week b4

The que was so long it was out the door! Took half an hour to get our food and only half arrived

Just great food and stuff highly recommend, prices are a bit high with inflation and stuff though . . .

I waited half an hour for one plain cheeseburger and a diet coke. My mate got an iced coffee and she only got half a cup. My other mate ordered one cheeseburger and took 45 to get. This is a joke

Very busy but efficient nd clean, happy friendly staff.

Touch terminals not working as receipts where blocked. 20 min wait for table service but with a receipt no way to follow up on order. 3 staff asked but didn't help. Food as you would expect. revisit long wait terminals broken no toy in happy meal. bad service

Theres nothing quite like a McDonald's hmmmm. This place is clean it's friendly yet there is truly one problem and it's not the clown in the advert it's the clown who came up with the menu. The staff really do there best to sell this old franchise and it's wares yet there is nothing really new it is just the same old ideas and when a allegedly new product is launched it has the same ubiquitous stale boring flavour. You're pallet can pick up on so very many unhealthy aspects of each meal. For this amount of sacrifice of my life by consuming these calories I would much rather eat something that has a wholesome feel to it and is worth the extra hole on my belt buckle. Kids may have happy meals now yet for me it is an unhappy meal for this adult with a side order of no flavour. 🙏

I've had better from other macdonalds the fries was over cooked warm ups

Maccies is Maccies (can't fault food) but today I tried to sit outside in the sun but after managing to get a table I left before finishing my food. They are letting their delivery drivers take up 25% of the outside area where they are laughing and joking very loudly, and their habits of spitting on the floor, picking their noses etc was discusting. If they are willing to employ people mainly from countries where morals and respect don't matter at least try and teach them some please for when they are on shift 👍

Won't deliver to my address .. otherwise they are good 👍

This place has gone shockingly bad. If you're a walk in customer, don't expect to be served anytime soon, all the focus is on the online deliveries, which are ALWAYS wrong. With either wrong orders or something missing. Surprised people still bother..

Food was as expected....very busy but staff are fast and efficient

Always hot n tasty and any problems staff are very very polite and helpful one the best mac Donald's I've had and I am a food critic so was very happy

Food was hot but the tables and chairs we had were dirty

Great place to eat staff are friendly

I went about 6:10 in the morning staff were friendly quick at there work and all round great experience

It was quite busy but we didn't have to wait long for the order. The food was fresh and hot...which compared to our last visit, was a nice suprise. My little one is still sad that there are no toys but hopefully they'll come back soon.

didn't even realise I was upstairs despite taking my order upstairs and there being staff upstairs. the guy who was cleaning blocked the stairway despite knowing we were up there. so I was there with my partner for 50 minutes. either way despite the coordination issues they were very polite and happy to redo my order. still feel really sorry for people that have to work at fast food restaurants.

Service diabolical ordered two hot drinks and doughnuts. Had to ask for drinks to be remade as they were left for over 10 mins before being handed over. And then found order short (one instead of two doughnuts) only to find they had sold out of the second one. Had to choose a different option on my return to the store. Seen staff make other errors while chatting about their private lives. 😡

Thought I'd give the delivery I try and never again. Chips, nuggets and drinks was all missing from order, I was just handed a bag of burgers. Four quid for delivery and you only get half your order, what a world we live in.

Really busy , no tickets left in the card ordering machine for after you have Placed your order and paid

Not happy about the new layout waited about 15 mins for table service

Better than Chalon Way for layout and service. Please don't ever change the layout here ...

Undercooked food stone cold once again forget to put sauces in the bag even tho it’s on the screen infront of them

Awful service got all My order wrong refused to change it when I got a delivery some disgusting scouse women on the phone shouting down the phone think it’s Shocking she should be sacked for the way she treats customers disgusting im allergic to bbq and she has robbed me blind never again will I go there

After 10 mins in the queue after putting order in was asked to park up, 15 minutes later had to go and ask for the food still took another 5 mins after that, there is now no counter just s hatch in the wall seems they do deliveroo and just eat as priority

Services was good, enjoyed my meal.

Chorley McDonald's is filthy especially the machines you order from every table hadn't been cleaned rubbish all over the floor and looks like it had been mopped with a dirty mop , service so slow because of all the deliveries they do won't be back no star from me

Ordered via just eat. Wrong order turned up. After ringing the restaurant, I was spoken to by a rude and very abrupt staff member who passed all blame to just eat, wouldn't send out my correct order and just told me to request a refund (these take upto 3 days!) Appalling service!!

Got a good offer on the app for veggie dippers. But had to wait a very long time for the order to be ready

Very slow and delivery drivers constantly pushing in ahead of waiting customers, not good at all

First time I've ever been blanked in a maccies and walked out.

Noticed lately that around 10pm its taking 25/30 minutes to get through the drive through at the Chalon Way Mcdonalds, staff welcoming you on the voice order point then going missing for minutes before they return to actually take your order, then at the pay point there is no one there again. Lastly, at the collection point is aired with confusion and wrong orders being handed over. Careerism Competence None reside here.

Came here with my two year old during Xmas light switch on. I had a big Mac meal and my daughter had a happy meal. I've had many mcdonalds in my time but I have to say this one stands out as theworst I have ever had. Food was stone cold and I have never seen chicken nuggets like these. Full of black bits all over them. My daughter wouldn't entertain them and my dog wouldn't even eat them when I took them home for him. Absolute shocking. McDonald's isn't cheap and I feel like I've been robbed. Will never come to this mcdonalds ever again this branch needs shutting down.

Sometimes staff too slow, or too busy.

A so-so experience. Food and service was average so no particular issues there. The major problem was delivery drivers, which McDonald's really has to get a grip of. Scooters and cars parked outside that prevent access to shops and drivers basically taking over the inside like they own the place. St. Helens McDonald's is particularly bad as its located on the pedestrianised high street and for some inexplicable reason the council still allow cars onto it. Most drivers don't even bother to switch off their engines so fumes go straight into the shops they've inconsideratly parked across. McDonald's (in general) seem to prioritise online orders at the expense of people actually visiting them. I don't have the answer for this, but something has to be done about the disruption these people cause inside and outside.

I haven't received my food at all

Food was cold, when I asked for exchange the girl was rude, obnoxious and barely interested, when my order was exchanged it was brought to my table and just rudely thrown onto it..I will not be eating there again..

Quick and fast but otherwise like all McDonald's

I chose table service which was convenient as I was carrying bags. Staff member was friendly and polite.

A typical maccies! Food was actually warm this time! Friendly staff and service good

It’s always rammed when I go here so that’s the only reason it doesn’t get five stars. The staff are lovely, really friendly and have to put up with a lot of drunk people. I’ve seen the security handle some really difficult situations extremely well too.

Service was shocking left my meals on the side so when I eventually gt them they were cold no bottled drinks asked for a bag with handles gt a funny look safe to say I won't return

Very busy when I entered, little bit of confusion with peoples orders, not much space for people who are taking away to stand especially with delivery drivers inside as well.

Very busy but staff was mint. Bringing are food upstairs to us

Only criticism is that there's a huge number of delivery drivers waiting to pick up orders, that other people can't sit down and wait for theirs to be ready. There needs to be a better set up