McDonald's in St. Helens

The order was wrong again.... they forget 4 portions of chipd

It was okay I was travelling and decided to try the mcrib which was mediocre at best

We take grandchildren (age 11 & 15) every fortnight, but it got that expensive we told them it going to be 4 to 6 weeks before we go agen!! Staff are lovely 😁

The McRib was awful, tasted really bland and cheap. It's going to be a while before I go to McDonald's after that disgusting burger.

Hot chocolate was just hot brown liquid zero chocolate in it breakfast food was ok

As usual superb .staff were brilliant .

You never remember to put the sauces in and it’s really annoying. Chips were a a bit cold too.

Wanted something quick and easy before heading out but the order was pushed back in 5-10 min intervals before ending up being an hour after I ordered

Missing items! Always forget sauces and straws!!

This is not the 1st time my order as come only half and cold I sent 69 pound and only get half of what I ordered and the half I got is cold

there was no straw for the drink and the food is cold

Everything about this was great, ok they forgot the sauces but I can forgive that. will definitely be using them again.

Opened my sons happy meal for half the fries to be missing looked like someone had already started eating them

ordered milkshake sent coke I'm allergic to coca cola not much difference is there

food was OK, but didn't bother to put straws on for the drinks....

Cold and the wrap was chewy chicken and over the top barbecue sauce.

Unlike other orders they actually gave me a straw this time

There’s always something wrong with my orders and I’m unsure why, I ordered just now a mc crispy meal and a McFlurry. And I was passed 3 big Mac’s and a watery malteeser McFlurry

Happy with my order. Friendly, happy delivery guy so overall can't complain about anything. Like to wish you all in (advance) Merry Christmas 2024, be safe, be happy 🙂 blessings 🙏🏽

absolute waste of time ordering from this restaurant. staf consitantly forget to pack the main meals, sides, drinks, condiments and straws indescriminently. honestly, order only if you wish to play the culinary equivalent of Russian roulette. teas ruined, kids are crying and Mrs has left. thanks Ronald.

Missing items yet again, one day my order might actually be right. I wouldn’t mind the items are on the receipt stapled to the bag just not in the bag!

One of the best McDonald's about. Fast and friendly service.

It’s was quick the driver was nice just instead of sprite I received juice

Still waiting for my order. I recieved someone elses order that contained poisoness zero drinks (contain dangerous artificial sweeteners) and cheeseburgers. I submitted a claim thing informing of this and asking for my order to be delivered asap or a

No sauce and no straw with my order

The only complaints are that we had to give the order number and the ice-cream was like milkshake

The breakfast burger was so cold and greasy I couldn’t eat it.

Put of McDonalds for life had a couple of bites then looked and had bits of green in the on the breakfast wrap belly is now in agony with pain worst McDonalds ever

What’s happened to me 3 times now , is McDonald’s fault .. they never put any straws in with the drinks , witch is a bit annoying when you’ve got 3 year old kids trying to drink a milk shake without a straw .

Missing both drinks and sauces, both meals cold and had to be warm up in the microwave wasted money

all the food was stone cold and the milk shake was just milky there was no tomato sauce sent, no straws sent the fries where that cold like chewing leather. I tracked delivery driver went the longest route

Freezing cold food took more an hour and then was missing sauces straws and donuts

The food was cold and stale, especially the chips!

Missing items from my order. Not the first time from this restaurant

Order missing 2 hash browns. everything else came warm and on time.

Brilliant, staff were great, the place was kept nice and clean, fast service, everything like it should be ,

found a black bit in my daughters chicken nugget

My order didn't turn up and said it had

Everything was cold. Fries undercooked. All sauces missing.

Half the order was wrong or missing

Came through for the first time today and the chips were undercooked and mashy went back through and they gave me "cooked" chips but they were not even half full for medium chips and were still white and undercooked. The burgers I ordered were cold the only thing they did right was the coffees. Really shit maccies not worth the money.

drinks were wrong, no sauce despite ordering 4 lots, big macs were more sauce than burger

food was cold, fries looked like they hadn't seen the fryer, burger had 1 piece of lettuce and both drinks were completely flat.

Our order says delivered, but we don’t have it.

urm u didn’t give me any straws what am i spost.

I told him he hasn't brought my milkshake and he said he can't do anything about it, I didn't even receive a receipt. and my food was cold

every item was stone cold on delivery

Dear MC Donald's Management, (unfortunately) fries WASN'T hot temperature 😟 ..

Strange how McDonald’s can vary, we went for lunch and it was the best McDonald’s I’ve had in ages! The fries were nice and hot and perfectly salted, the burgers were well made, hot with warm fluffy buns!

10/10 Delivery staff friendly service great

Fries cold and soggy. Ordered a Philly meal with a chocolate shake… was charged the extra for a shake and then a carton of branded shake was delivered instead of the McDonald’s chocolate shake.

McFlurry was pure liquid but otherwise order was ok

if possible id give zero stars, my order never arrived, disgraceful that I've heard nothing from you and you refuse to refund the full amount given I received neither my food nor a delivery.

Order come 4 meals and 2 kids meal come without the chips and missing kids meal

Cold food,no napkins,no straw,no sauces.

basic things like sauces missed off order, no straws, missing milkshake but alternate drink provided. Burger was missing onion. Really poor service, bad attention to detail, not up to usual standard.

Absolutely disgraceful and disgusted about this order food arrived on time order was wrong I won’t be using again

Not once have we received the correct order?!

Really unhappy food was absolutely freezing cold and no straws or sauce or napkins or feelings on the burger and hardly any mayo on the chicane sandwich it was ice cold

Driver refused to give me my food even tho they was at my front door !

Rats on the carpark!, apparently no CCTV, arrogant lazy and some smell heavily of sweat, red bull and stale cigs, staff to busy flirting with each other or sat on phones for over 30mins. bins don't get emptied till overflowing (explains the rats). Food is always half fries or cold, no ice, no sauce, cold burgers or just not the item you ordered. Online orders are a complete joke aswell. No management and poor service. Not child friendly! AVOID AT ALL COST

Worst McDonald's ever, rats on the carpark, supposedly no CCTV, staff are arrogant and lazy and some smell heavily of sweat, red bull and stale cigs. Bins only get emptied once overflowing ( explains the rats ) No real management or pride of work, they try to rip you off at every turn whether that is half you're fries or half you're drink or a old cold burger or just straight up not the item you order. You want sauce ? Good look with that. It doesn't exist in there eyes if you order online....What happened there ? Who is running this mc donalds into the ground ? What a shame !

Food was cold and didn’t seem the freshest. Burgers were dry and barely any sauce.

the rest of the food was nice but chips came cold and chicken nuggets only had 16 and looks undercooked made me bin all my nuggets

Dear sir/madam MC Donald's management thank you 🙏🏽 so much for not missing anything from my order. Friendly, happy delivery driver asking how I was ☺️ you see we need (more) people like that in today's world.

Driver went to the wrong house. The chips are cold and all 3 sauces missing from the order so no dips for the chicken

Fries was not crispy and food was so cold

Total wrong order arrived. Delivery guy just dropped food and went. Didn’t check delivery code etc. totally wrong order. Rang McDonald’s and they wasn’t interested because it’s a “3rd party “ company who deliver. Can’t remake order ,can’t re deliver etc. so currently we have no food we can eat and £41 out of pocket. And just eat are near impossible to contact. Still awaiting a response from them.

Food cold again and yet again missing barbecue sauce which yet again I’ve paid for, This has happened a number of times and I’ve never complained, guess I’m fed up of paying for cold food and items missing

Thank you for (not) missing anything from my order much appreciated.

Got completely wrong order of food items got less food than paid for tried to call but no reply. Refund request submitted to just eat

they only messed up with one think i think they sent a vanilla milkshake when i asked for strawberry lol

Someone elses order was delivered. A coke, hash brown and breakfast wrap. Not happy at all wont be using again. I ordered numerous items and got none. Done with mcdonalds its a joke!

Milkshake machine never on. No apple pies 😕

Forgot all 4 sauces with the chicken nuggets, and no straws with the drink

No dips that where ordered and paid for no straws for the drinks

2 items missing so I've no tea thanks

delivery staff friendly great service

order came to nearly £40 yet received no chips with the happy meal or the quarter pounder meal an the 3 mediumchips was also missing, not happy absolutely shocking service

Food and service was great. Was disappointed to find out when leaving that they have no cctv in the car park after someone decided to hit my car.

Ordered the new grimace shakes x4 for the kids, but they havent got braincells and sent a nugget box and chip scruffs hate them

mcDonalds didn't send the dips, straw or napkins. AGAIN.

Ordered at 8.20 pm told it would be delivered between 8.30 and 8.45. This time kept changing. It was finally delivered at 9.22pm and was ice cold. I rang Macdonalds and was told I had to complain to just eat as it is their driver, and it is common practice that the drivers wait till they have at least two or three order to deliver before they leave. Due to this the food was cold and uneatable. It also means that the £20 I paid was absolutely for nothing. I am very disappointed in this service.

Ordered food for delivery, only ordered a select share box and a big Mac meal. Got delivered the big Mac meal and two drinks, spoke to Uber and they can't get the selects delivered but can refund it up to 15 days which I don't understand how that's acceptable? They should send the missing items at their own cost as it's not hard to read a receipt of 5 items...

Food was warm and served quickly, staff all seemed happy and provided service with a smile very satisfied with my visit.

absolutely freezing cold the dog ate most

delivery estimate repeatedly pushed back. straws and dips missing as usual but also one of the burgers missing too this time.

I have never received my food. and it says delivered

This place is the worst McDonald's service with horrendous staff, poor organisation and coordination. You go through a drive thru and they make you park for close to half and hour for a meal. What really is the purpose of a drive thru??? I do not recommend anyone comes here. You are better going somewhere else.

Awful once again. Placed an order via the Mcdelivery app and half the order was missing again. It was only for two breakfast muffins. This isn't the first time items have been missing from this branch.

The fries I ordered were less than half full for a large meal, the wrap had one piece of chicken on. This isn't the first time this particular macdonalds messes up an order its pretty much every time. God forbid you ask for condiments. Posted time stamped pictures to rule out the possibility of being able to eat the food within 3 minutes of receipt and drive to a parking spot. This place has gone so downhill it's quite sad. What is the point in complaining though?

One of me burgers wasn’t delivered

mate I asked for strawberry milkshake an youse pounded me off with a viva kids strawberry milkshake come on lad weres the proper milkshake don't be taking me for a pleb

Didn’t bring half of the food. Not got a refund or just eat credit either. Absolutely ridiculous. How can anyone “forget” 3 burgers??

was an over an hour late, the driver then went past my house around the corner presumably ate the order and then cancelled it? 2nd time this has happened.

Not a big fan of fast food. Just coming back, cause Millie's smile. Give this lady promotion. Customer service above any expectations. Well done !!!

Got the 4 items for £4… 2 cheeseburgers, really small fries n order a sweet n sour dip.. the dip never got here as per 🤷‍♀️ about 10 fries 🍟…. Big toe is full but big toe is starving 😂😂😂😂

everytime I order food it's cold or the order is wrong I asked for a quatre pounder meal with a strawberry milkshake but go a tiny carton of strawberry milk it's pathetic

Fries undercooked so inedible, no straws or napkins delivered how are we meant to drink milkshakes? And no sauces arrived with the nuggets when we selected the choices. Not great.

The food was cold and felt as though it had been left and my condiments that I PAYED for weren’t even delivered.