Burger King in St. Helens

Time to use one of your competitors, very slow delivery food was freezing and getting to be a habit

Driver hardly spoke a word of English & couldn’t work the code took a while to give me my food, but the food was great

Ordered at 22;45 and arrived at 00:08 took over 80mins and was cold

Worst ordering experience I’ve had ever, food was missing and wrong so me and my kids never ended up eating

Food ordered 2 hours after ordering. All food was cold.

blame the restaurant more than the rider he got here very quick but the food in the restaurant kept getting delayed so was a little cold

Awful cold and hard food chicken was dry burger and chips cold

Great delivery, food was still hot, driver was very pleasant!

Food freezing 1 hour late what a joke

food has sat prepared at the unit whilst drivers wait to collect more orders, this is shocking as food arrives cold

Food a little bit cold, delivery girl was polite, smart and patient

Last chance, another cold meal.

Added bacon but didn’t get bacon and got cheese

No problems with driver. Food could have been better.

late waited ages nearly 1h and when it got here it was ice cold and food got wasted .I only live 10 minutes away I could walk it their and back 6 times In the amount of time it took and it said the food was being prepared for roughly 40 minutes so why wasn't it at least warm

Top notch burgers, fast and absolutely delicious.

Would not order online from here again , the food was cold and the chips where soggy order in shop next time disappointed totally certainly not worth the money that I paid

Polite and professional delivery person.

My order was over 1 hour late, Burger King St Helens did not answer their phone

I made a order on 15:50 and got delivered at 16:50, exactly one hour later.

I ordered 5.15 obviously busy was half hour late then proceeded to stand on doorstep a good 10 minutes checking order with bag open stone cold when got it won’t be back here again

Poor service unhappy staff very below average food Manager didn't have a clue about customer service

Waited over and hour and a half for it paid £7 delivery basically and my food is freezing cold and soggy where it's clearly been left out to sit won't order again

waiting for long everything was cold paid 30 to warm up in microwave shocking last time I use this appl

food was an hour late came absolutely freezing cold wouldn't order again

Ordered a peppercorn angus burger and received a plain burger

Cold and hard chips and onion rings terrible lukewarm burger

Excellent food and service; will definitely be back. The breakfast deal is amazing!

fast delivery, great service. Food was lovely

Missed good off my order that I keep changing delivery time

I don’t know why I keep trying with getting take away from here?! The last 4 times at least over the last couple of years, not once, has an order I’ve placed arrived and been correct/not missing items. You try to phone the restaurant, they never answer. You leave a note with the order, you may as well not bother as they clearly never read it! Unless you want one person meal of maybe, chicken strips and (undercooked)chips and don’t really mind what drink, avoid this ‘restaurant’

half the food didn't turn up, don't answer the phone when trying to call. had to order more food from somewhere else too feed the disappointed kids.

the food was cold not expected that from burger king will not be ordering from baking again as the food did not meet up to stand it not worth the £16 very disappointed with your food

First time here, lovely and clean, staff polite, food really nice, will definitely be back

app stated courier was at the restaurant at 6,50pm, didnt arrive till 7.30 and from another direction, so guessing multiple orders where picked up at once and then only confirmed it was on it way when round the corner. Food was luke warm, no sauce for the nuggets and no straw for the slush drink. basic small burgers. Glad I had a money off voucher as it would have been massively overpriced for what it was. Won't be ordering again. Should have gone to McDonalds

Will not be ordering from here ever again! My “fully” loaded cheese fries had the most pathetic amount of cheese on, my cheeseburger had 2 hairs in and my whopper was soggy and cold! Never again and would definitely not recommend this place

id like a full refund theyve put things on my burger i DID NOT ask for

They always have good offers! Very friendly staff as well!

Great service from BK once again, very handy when you're short on time.

Ordered a whopper, got home and it was a kids hamburger with whopper sauce on! Went back and they said they had no whopper burger buns left and the whoppers would overhang the small buns so they have been putting hamburgers on instead! Make it make sense!! Paid nearly £9 for a kids hamburger meal! Manager rude and wouldn’t refund just swapped the burger for a whopper on a small bun! Utter farce! Won’t be back as they always get something wrong here but tonight was a joke!

17 minutes for 3 burgers with about 3 other people I'm the building

Massive improvements made to the store Great customer service & food is fresh, hot and quickly served

missing chips with a meal and why always put cold drinks in with warm food now my drinks are warm and food is cold just put them separately, happens every time

Part of order missing, restaurant don't pick up phone when you ring them.

Burger king are rubbish, they did not send the

Service has gone right down hill for customers. They leave you sat there waiting for 20+ minutes and keep.prioritising new JustEat etc orders. This has happened a few times so I won't be coming back any time soon.

Completely missed all the burgers on our order so we received chips only!

did not receive my order over 30 pounds wasted. delivery driver probably ate it, not happy

I waited from 13:45 PM to 15:05 PM for the order to arrive, I ordered King box double melt and received 2 small chessbugs, all products cold, I do not recommend

everything cold on arrival disappointing considering this was the second order after my first order was probably scanned by the delivery guy, wont be ordering again on here

Quick fast and fresh place looked busy but really clean staff very helpful

The delivery was late. The food was cold and tasteless on delivery. I had to reheat it in the microwave. The rider could not find my address and struggled even when ringing me. The whole experience was a nightmare. Never again.

2 hours late freezing cold and wrong

totally wrong order delivered, I had to drive to burger King as they wouldn't answer the phone, I did get the food I originally ordered, no apology or offer of anything extra, so really unhappy, Lee

really enjoyed my food tonight, it was just right to eat an not hit or cold, perfect an on time a quickly delivered. another great service. thanks guys 👍🍔🍟🥤

ordered at 20:07 it was delivered over an hour and a half later. freezing cold food .

My sister is allergic to bacon and put no bacon 6 times on the order and received bacon absolute disgrace

driver polite and quick delivery

delivery driver was well mannered and very pleasant. a great bloke 👏

We ordered the meal at 19:15 we didn’t get the food until 21:10. App stated delivery would be 20 mins. There was zero explanation as to why the food was so late. We tried to call Burger King multiple times to find out what was going on but they did not answer at all. Eventually when we decided to make the trip to the restaurant to collect it ourselves the app finally updated letting us know the food was on its way. The driver apologised and told us he’d been waiting for 40 minutes also. Poor.

The food was not edible when it got here in the end

Ordered through uber eats , was waiting for over 2 and a half hours for food ( not uber drivers fault as they had to find new driver twice as they was waiting that long for order to be passed over to them)when we finally got our order the food was stone cold and the kid’s burgers were rock solid and the wrapper was stuck to them like they had been warmed up once befour …absolute horrible experience as I had spent over 70 pound worth of food for it to turn up like that! wouldn’t recommend ordering from this Burger King.

Spent at least 20mins in the drive through queue on Saturday. If someones order is gonna take a while tell them to park up and take it out, its not rocket science, don't hold everyone else up. Also when did a burger meal start costing £10+ jesus.

Placed the order in the drive through, when I eventually got to the service window they took payment, gave me a bag of food then tried to charge me again, insisting that I hadn't paid even when I showed them the banking app on my phone. All in all I must have been in the queue for about 50 minutes. When I got home I had the wrong order, and the burgers looked like they'd been sat on. Usually get decent service here but I won't be going back based on this experience. Shocking.

Tables where not clean and no sign of a cleaner. Also toilets. Disgusting place to sit and eat food. Never again for me

Ordered at 1903 arrived at 2052

Food cold you can’t put hot food in same paper bag as a frozen drink and then send it on a bike and not expect a complaint the last time I order fro you

courier was there waiting for the order from 4.55 for a 5.20 delivery. courier only left at 6.00. BK staff too busy licking the windows than doing their jobs.

Fantastic service and friendly staff

Each time I have been her, my order has some sort of issue. Replace the staff an management. Useless

I called here today and received some of the best customer service from a member of staff called Thomas! Not only that but really delicious food.

Excellent customer service and team friendly. Food quality worth it. Clean and tidy I’d Always recommended

Food was cold. Delivery was later than time frame given.

Told me it was gonna be delivered at 2 arrived at 10 past 3

The quality of Burger King is absolutely awful these days and the cost is ridiculous considering the quality. I ordered a chicken burger but received a beef burger instead but then they always mess the order up somehow. Won't be ordering again.

Food cold service took awhile sitting in the place was a mess tables full of rubbish and dirty, bin overflowing don't think I will come here again

The food and service was outstanding Served by Tom such a lovely young man great customer service skills. Not been I a while will most definitely be returning

This is the worst place you could go the food was dry and they forgot my coke when i ordered it. I also ordered bbq sauce for 30p and i did not receive it.

My order arrived at 16.00 which was over 2 hours late

food was cold when it was eventually delivered. tracing the map, the driver went completely the wrong way, not once but twice, hardly surprising the food was stone cold when it got here. won't be ordering from them again.

Yesterday called in received some of the best customer services I’ve experienced in a long time along from a young lad called Tom with great food as a bonus

Very bad experience at this restaurant today. Firstly met with a female member of staff barging her way through the door to deliver to a car, no sorry or excuse me even though I stepped aside for her, we then Ordered a whopper as they were on offer for free today, I decided to pay and add cheese and bacon to it, after almost 30 minutes our number was finally shouted, we got to the car to find the order was completely wrong, we went back in to explain, they gave us another burger, which again was wrong, finally on the 3rd attempt we got our burger served with cold bacon... I understand when places get busy with promotions as I have worked in the retail industry, however a simple burger shouldn't take 30 minutes.

we waited 4 1/2 hours for our food it was freezing cold when it arrived tried contacting the restaurant numerous times they don't answer went the restaurant to collect got refused our food never again

My food was very cold especially the fries

Food really nice but the toilets are an absolute disgrace. Filthy, wet floor throughout and the stench is awful. Looks like they're beyond just a clean and need refurbishment.

Absolute joke over a hour and freezing cold when delivered

Food was freezing cold, no bacon on the bacon fries even though i payed extra for it, took too long to come and drinks were barely half full. Would just recommend ordering from a different burger king

Took forever to turn up and was stone cold when it did and half the order missing!! Wouldn’t order again

Amazing service will return again.

Cheesy bacon fries have literally no cheese sauce, frozen drink is half full and whopper is incorrect. Can’t do simple things

We ordered delivery. The food arrived still hot and fries still crispy, great response time. The burgers were amazing, and all customisations we made were spot on. Great place to eat.

Ever received my order ever , even though it’s saying g it’s delivered

Fabulous in more ways than I can say

The food was delicious and hot the delivery driver was very polite and and helpfull i would definitely recomend

Amazing service!!! Will return again

Didn’t receive my order, says delivered and it’s nowhere to be seen!

The staff is friendly, and the service is quick, even during busy hours. The restaurant is clean and well-maintained, providing a comfortable atmosphere for a meal. The food is consistently good, with fresh ingredients and piping hot.

Very good service and tasty food. Definitely I will be back!

Happy experience, love the chilli bites

Been here quite a lot in the past and it has definitely changed this past week The place looks 1000x cleaner, service is a lot quicker and no mistakes with my order. I’ll be coming back much more often now