Burger King in St. Helens

Ordered a whopper, got home and it was a kids hamburger with whopper sauce on! Went back and they said they had no whopper burger buns left and the whoppers would overhang the small buns so they have been putting hamburgers on instead! Make it make sense!! Paid nearly £9 for a kids hamburger meal! Manager rude and wouldn’t refund just swapped the burger for a whopper on a small bun! Utter farce! Won’t be back as they always get something wrong here but tonight was a joke!

17 minutes for 3 burgers with about 3 other people I'm the building

Massive improvements made to the store Great customer service & food is fresh, hot and quickly served

Service has gone right down hill for customers. They leave you sat there waiting for 20+ minutes and keep.prioritising new JustEat etc orders. This has happened a few times so I won't be coming back any time soon.

Completely missed all the burgers on our order so we received chips only!

I waited from 13:45 PM to 15:05 PM for the order to arrive, I ordered King box double melt and received 2 small chessbugs, all products cold, I do not recommend

did not receive my order over 30 pounds wasted. delivery driver probably ate it, not happy

everything cold on arrival disappointing considering this was the second order after my first order was probably scanned by the delivery guy, wont be ordering again on here

Quick fast and fresh place looked busy but really clean staff very helpful

The delivery was late. The food was cold and tasteless on delivery. I had to reheat it in the microwave. The rider could not find my address and struggled even when ringing me. The whole experience was a nightmare. Never again.

totally wrong order delivered, I had to drive to burger King as they wouldn't answer the phone, I did get the food I originally ordered, no apology or offer of anything extra, so really unhappy, Lee

2 hours late freezing cold and wrong

really enjoyed my food tonight, it was just right to eat an not hit or cold, perfect an on time a quickly delivered. another great service. thanks guys 👍🍔🍟🥤

My sister is allergic to bacon and put no bacon 6 times on the order and received bacon absolute disgrace

ordered at 20:07 it was delivered over an hour and a half later. freezing cold food .

driver polite and quick delivery

We ordered the meal at 19:15 we didn’t get the food until 21:10. App stated delivery would be 20 mins. There was zero explanation as to why the food was so late. We tried to call Burger King multiple times to find out what was going on but they did not answer at all. Eventually when we decided to make the trip to the restaurant to collect it ourselves the app finally updated letting us know the food was on its way. The driver apologised and told us he’d been waiting for 40 minutes also. Poor.

delivery driver was well mannered and very pleasant. a great bloke 👏

The food was not edible when it got here in the end

Ordered through uber eats , was waiting for over 2 and a half hours for food ( not uber drivers fault as they had to find new driver twice as they was waiting that long for order to be passed over to them)when we finally got our order the food was stone cold and the kid’s burgers were rock solid and the wrapper was stuck to them like they had been warmed up once befour …absolute horrible experience as I had spent over 70 pound worth of food for it to turn up like that! wouldn’t recommend ordering from this Burger King.

Spent at least 20mins in the drive through queue on Saturday. If someones order is gonna take a while tell them to park up and take it out, its not rocket science, don't hold everyone else up. Also when did a burger meal start costing £10+ jesus.

Tables where not clean and no sign of a cleaner. Also toilets. Disgusting place to sit and eat food. Never again for me

Placed the order in the drive through, when I eventually got to the service window they took payment, gave me a bag of food then tried to charge me again, insisting that I hadn't paid even when I showed them the banking app on my phone. All in all I must have been in the queue for about 50 minutes. When I got home I had the wrong order, and the burgers looked like they'd been sat on. Usually get decent service here but I won't be going back based on this experience. Shocking.

Food cold you can’t put hot food in same paper bag as a frozen drink and then send it on a bike and not expect a complaint the last time I order fro you

Ordered at 1903 arrived at 2052

courier was there waiting for the order from 4.55 for a 5.20 delivery. courier only left at 6.00. BK staff too busy licking the windows than doing their jobs.

Fantastic service and friendly staff

Each time I have been her, my order has some sort of issue. Replace the staff an management. Useless

I called here today and received some of the best customer service from a member of staff called Thomas! Not only that but really delicious food.

Excellent customer service and team friendly. Food quality worth it. Clean and tidy I’d Always recommended

Told me it was gonna be delivered at 2 arrived at 10 past 3

Food was cold. Delivery was later than time frame given.

The quality of Burger King is absolutely awful these days and the cost is ridiculous considering the quality. I ordered a chicken burger but received a beef burger instead but then they always mess the order up somehow. Won't be ordering again.

Yesterday called in received some of the best customer services I’ve experienced in a long time along from a young lad called Tom with great food as a bonus

food was cold when it was eventually delivered. tracing the map, the driver went completely the wrong way, not once but twice, hardly surprising the food was stone cold when it got here. won't be ordering from them again.

Very bad experience at this restaurant today. Firstly met with a female member of staff barging her way through the door to deliver to a car, no sorry or excuse me even though I stepped aside for her, we then Ordered a whopper as they were on offer for free today, I decided to pay and add cheese and bacon to it, after almost 30 minutes our number was finally shouted, we got to the car to find the order was completely wrong, we went back in to explain, they gave us another burger, which again was wrong, finally on the 3rd attempt we got our burger served with cold bacon... I understand when places get busy with promotions as I have worked in the retail industry, however a simple burger shouldn't take 30 minutes.

The food and service was outstanding Served by Tom such a lovely young man great customer service skills. Not been I a while will most definitely be returning

This is the worst place you could go the food was dry and they forgot my coke when i ordered it. I also ordered bbq sauce for 30p and i did not receive it.

My order arrived at 16.00 which was over 2 hours late

Food cold service took awhile sitting in the place was a mess tables full of rubbish and dirty, bin overflowing don't think I will come here again

we waited 4 1/2 hours for our food it was freezing cold when it arrived tried contacting the restaurant numerous times they don't answer went the restaurant to collect got refused our food never again

Absolute joke over a hour and freezing cold when delivered

My food was very cold especially the fries

Food really nice but the toilets are an absolute disgrace. Filthy, wet floor throughout and the stench is awful. Looks like they're beyond just a clean and need refurbishment.

Food was freezing cold, no bacon on the bacon fries even though i payed extra for it, took too long to come and drinks were barely half full. Would just recommend ordering from a different burger king

Took forever to turn up and was stone cold when it did and half the order missing!! Wouldn’t order again

Amazing service will return again.

We ordered delivery. The food arrived still hot and fries still crispy, great response time. The burgers were amazing, and all customisations we made were spot on. Great place to eat.

Cheesy bacon fries have literally no cheese sauce, frozen drink is half full and whopper is incorrect. Can’t do simple things

Ever received my order ever , even though it’s saying g it’s delivered

Fabulous in more ways than I can say

The food was delicious and hot the delivery driver was very polite and and helpfull i would definitely recomend

Didn’t receive my order, says delivered and it’s nowhere to be seen!

Amazing service!!! Will return again

Absolutely brill food better than maccies I'm now a Follower of the king 🤴 after the food and service greeted with smile and politeness and very friendly atmosphere thank you for this experience

amazing service and hot yummy food, would definitely go again too.

Really nice place, good food and wonderful staff

I recently visited Burger King, and I had an overall great experience. The service was quick, and the staff were friendly. I ordered the Whopper, and it was delicious! The patty was juicy, and the veggies were fresh. The fries were crispy and perfectly seasoned as always. I also tried their chicken nuggets, and they were surprisingly tender and flavorful.

Been here quite a lot in the past and it has definitely changed this past week The place looks 1000x cleaner, service is a lot quicker and no mistakes with my order. I’ll be coming back much more often now

The staff is friendly, and the service is quick, even during busy hours. The restaurant is clean and well-maintained, providing a comfortable atmosphere for a meal. The food is consistently good, with fresh ingredients and piping hot.

Happy experience, love the chilli bites

Very good service and tasty food. Definitely I will be back!

Ice cream was put in the same bag as hot food, which was cold when it arrived.

arrived freezing cold it's pathetic how it took a hour and half to arrive and it was freezing what a joke this is

Late and missing half a meal AGAIN

The food was all well cooked it was still hot delicious and large portions large variety of diffrent food i will be ordering a lot more now fantastic

5 stars great staff who where very polite and helpful showing me how to use the app for further orders which ended up saving me money in the long run , my favorite item is the whopper which I ordered 5 of and then 5 more of because it was yummers 😋😋😋

Place was spotless even at such a busy time of the day. The staff were professional and the food was delivered in good time. Will definitely come back and would recommend to anyone who is in the area

Great service! Great burgers, especially the plant based . Much better than competitors.

Really lovely staff and my meal was fresh and hot.

Excellent food, excellent service, nothing was too much trouble for the staff, will be back soon 👍

very clean, quick service, good food, amazing customer service

I just don't understand how every other restaurant can deliver hot food and BK can't. Invest in some insulated containers or something as you are going to lose loads of customers.

Got about ten cold chips in the box, the Vegan Royal was cold and had to send out a search party to find the tomato, lettuce and mayo. Never again will I buy anything from Burger King.

Came here for lunch the other day and the staff were very helpful. The staff were polite and asking if there was anything else that I needed and as I was leaving wished me a nice evening. The food was great and I would definitely recommend to family and friends.

ordered a meal drink was missing and food arrived cold

You never get sent what you order food is missing every time

Nearly 1hr late. Food was frozen cold

didn't send everything we ordered and also gave us wrong meals.

my chips haven’t come and i’m livid

Food was cold! Yet delivery was fast! Obv the food was sat there at the restaurant!

food was a bit cold otherwise it was nice

VERY EXPENSIVE. FOOD COMPLETELY COLD AND MISSING ITEMS.

Bins inside overflowing, tables not cleared or wiped down. Toilets smelt really bad as if the floor needed moping

Cold, missing items, worst just eat order ever

the delivery time kept getting later and later so technically it did arrive on time but was stone cold and inedible

All hot correct and on time. Nice food today

The lad that did the delivery was very friendly. 10/10 for him.

Food was freezing and missing items

Food was delivered cold, not what you expect when spending over £30

The food was obviously made earlier but the delivery time changed 4 times. Stone cold chips burgers. It wasn't cheap £43. I live literally 5 minutes in a car. Very disappointed.

Ordered through just eat at 7pm for delivery.. at 8:30pm I left the house to pick up my food myself.. shocking service… don’t understand how it took so long because when I went into store there where so many staff just standing around… clearly no official manager on site tonight… shocking service for fast food… swerve this place and go to KFC or Maccies instead…

driver went round the block several times did not deliver my food

We ordered food to be delivered at 20 past 3 pm, it still hadn't arrived at 6pm by uber. I had to go to the shop to complain, although the manager on duty was very nice and very professional, he give us a full refund and 2 free meals the next time we eat there. Just a shame it had to happen in the 1st place

The most disgusting fast food restaurant I've been in food on the floor tables in clean toilets reeked the urine.Cold food after waiting a good while seemed like bits of kids working there asked to speak to a manager they sent a young girl with an attitude to match she was very rude!

food was hot and fresh 10/10 for this order wish every order on just eat was up to this standard

This is the second time the driver has failed to find our address even with a postcode and screenshots of what route to take. Food was cold on arrival. I am disliking Just Eat more and more each time.

food did not turn up had to drive to the resturaunt myself after it was over an hour late to be told they had no record of my order on arrival no one aknowleged me as i was stood at the counter for 10 mins befofe having to shout someone from the back to try and sort it awful service paid for delivery and wasnt delivered never order from this restaurant worst experiance ive had

Both whopper burgers where cold and one was missing the extra cheese and bacon I paid for

Food not as hot as usual and order notes were not followed