Burger King in St. Helens

Completely missed all the burgers on our order so we received chips only!

everything cold on arrival disappointing considering this was the second order after my first order was probably scanned by the delivery guy, wont be ordering again on here

did not receive my order over 30 pounds wasted. delivery driver probably ate it, not happy

The delivery was late. The food was cold and tasteless on delivery. I had to reheat it in the microwave. The rider could not find my address and struggled even when ringing me. The whole experience was a nightmare. Never again.

2 hours late freezing cold and wrong

totally wrong order delivered, I had to drive to burger King as they wouldn't answer the phone, I did get the food I originally ordered, no apology or offer of anything extra, so really unhappy, Lee

really enjoyed my food tonight, it was just right to eat an not hit or cold, perfect an on time a quickly delivered. another great service. thanks guys 👍🍔🍟🥤

ordered at 20:07 it was delivered over an hour and a half later. freezing cold food .

My sister is allergic to bacon and put no bacon 6 times on the order and received bacon absolute disgrace

driver polite and quick delivery

delivery driver was well mannered and very pleasant. a great bloke 👏

We ordered the meal at 19:15 we didn’t get the food until 21:10. App stated delivery would be 20 mins. There was zero explanation as to why the food was so late. We tried to call Burger King multiple times to find out what was going on but they did not answer at all. Eventually when we decided to make the trip to the restaurant to collect it ourselves the app finally updated letting us know the food was on its way. The driver apologised and told us he’d been waiting for 40 minutes also. Poor.

The food was not edible when it got here in the end

Tables where not clean and no sign of a cleaner. Also toilets. Disgusting place to sit and eat food. Never again for me

Food cold you can’t put hot food in same paper bag as a frozen drink and then send it on a bike and not expect a complaint the last time I order fro you

courier was there waiting for the order from 4.55 for a 5.20 delivery. courier only left at 6.00. BK staff too busy licking the windows than doing their jobs.

Ordered at 1903 arrived at 2052

Fantastic service and friendly staff

Each time I have been her, my order has some sort of issue. Replace the staff an management. Useless

I called here today and received some of the best customer service from a member of staff called Thomas! Not only that but really delicious food.

The quality of Burger King is absolutely awful these days and the cost is ridiculous considering the quality. I ordered a chicken burger but received a beef burger instead but then they always mess the order up somehow. Won't be ordering again.

Told me it was gonna be delivered at 2 arrived at 10 past 3

Excellent customer service and team friendly. Food quality worth it. Clean and tidy I’d Always recommended

Food was cold. Delivery was later than time frame given.

Yesterday called in received some of the best customer services I’ve experienced in a long time along from a young lad called Tom with great food as a bonus

Food cold service took awhile sitting in the place was a mess tables full of rubbish and dirty, bin overflowing don't think I will come here again

My order arrived at 16.00 which was over 2 hours late

food was cold when it was eventually delivered. tracing the map, the driver went completely the wrong way, not once but twice, hardly surprising the food was stone cold when it got here. won't be ordering from them again.

Very bad experience at this restaurant today. Firstly met with a female member of staff barging her way through the door to deliver to a car, no sorry or excuse me even though I stepped aside for her, we then Ordered a whopper as they were on offer for free today, I decided to pay and add cheese and bacon to it, after almost 30 minutes our number was finally shouted, we got to the car to find the order was completely wrong, we went back in to explain, they gave us another burger, which again was wrong, finally on the 3rd attempt we got our burger served with cold bacon... I understand when places get busy with promotions as I have worked in the retail industry, however a simple burger shouldn't take 30 minutes.

we waited 4 1/2 hours for our food it was freezing cold when it arrived tried contacting the restaurant numerous times they don't answer went the restaurant to collect got refused our food never again

My food was very cold especially the fries

Food really nice but the toilets are an absolute disgrace. Filthy, wet floor throughout and the stench is awful. Looks like they're beyond just a clean and need refurbishment.

Absolute joke over a hour and freezing cold when delivered

Food was freezing cold, no bacon on the bacon fries even though i payed extra for it, took too long to come and drinks were barely half full. Would just recommend ordering from a different burger king

Took forever to turn up and was stone cold when it did and half the order missing!! Wouldn’t order again

Amazing service will return again.

Cheesy bacon fries have literally no cheese sauce, frozen drink is half full and whopper is incorrect. Can’t do simple things

We ordered delivery. The food arrived still hot and fries still crispy, great response time. The burgers were amazing, and all customisations we made were spot on. Great place to eat.

Ever received my order ever , even though it’s saying g it’s delivered

The food was delicious and hot the delivery driver was very polite and and helpfull i would definitely recomend

Fabulous in more ways than I can say

Didn’t receive my order, says delivered and it’s nowhere to be seen!

Amazing service!!! Will return again

Really nice place, good food and wonderful staff

amazing service and hot yummy food, would definitely go again too.

Absolutely brill food better than maccies I'm now a Follower of the king 🤴 after the food and service greeted with smile and politeness and very friendly atmosphere thank you for this experience

Very good service and tasty food. Definitely I will be back!

Happy experience, love the chilli bites

The staff is friendly, and the service is quick, even during busy hours. The restaurant is clean and well-maintained, providing a comfortable atmosphere for a meal. The food is consistently good, with fresh ingredients and piping hot.

I recently visited Burger King, and I had an overall great experience. The service was quick, and the staff were friendly. I ordered the Whopper, and it was delicious! The patty was juicy, and the veggies were fresh. The fries were crispy and perfectly seasoned as always. I also tried their chicken nuggets, and they were surprisingly tender and flavorful.

Been here quite a lot in the past and it has definitely changed this past week The place looks 1000x cleaner, service is a lot quicker and no mistakes with my order. I’ll be coming back much more often now

Ice cream was put in the same bag as hot food, which was cold when it arrived.

Late and missing half a meal AGAIN

arrived freezing cold it's pathetic how it took a hour and half to arrive and it was freezing what a joke this is

The food was all well cooked it was still hot delicious and large portions large variety of diffrent food i will be ordering a lot more now fantastic

Got about ten cold chips in the box, the Vegan Royal was cold and had to send out a search party to find the tomato, lettuce and mayo. Never again will I buy anything from Burger King.

5 stars great staff who where very polite and helpful showing me how to use the app for further orders which ended up saving me money in the long run , my favorite item is the whopper which I ordered 5 of and then 5 more of because it was yummers 😋😋😋

Place was spotless even at such a busy time of the day. The staff were professional and the food was delivered in good time. Will definitely come back and would recommend to anyone who is in the area

Great service! Great burgers, especially the plant based . Much better than competitors.

Really lovely staff and my meal was fresh and hot.

Excellent food, excellent service, nothing was too much trouble for the staff, will be back soon 👍

very clean, quick service, good food, amazing customer service

I just don't understand how every other restaurant can deliver hot food and BK can't. Invest in some insulated containers or something as you are going to lose loads of customers.

Came here for lunch the other day and the staff were very helpful. The staff were polite and asking if there was anything else that I needed and as I was leaving wished me a nice evening. The food was great and I would definitely recommend to family and friends.

Fast & friendly service. Food was spot on, all fresh and hot 10/10

ordered a meal drink was missing and food arrived cold

You never get sent what you order food is missing every time

Nearly 1hr late. Food was frozen cold

my chips haven’t come and i’m livid

didn't send everything we ordered and also gave us wrong meals.

Food was cold! Yet delivery was fast! Obv the food was sat there at the restaurant!

food was a bit cold otherwise it was nice

Bins inside overflowing, tables not cleared or wiped down. Toilets smelt really bad as if the floor needed moping

VERY EXPENSIVE. FOOD COMPLETELY COLD AND MISSING ITEMS.

Cold, missing items, worst just eat order ever

the delivery time kept getting later and later so technically it did arrive on time but was stone cold and inedible

All hot correct and on time. Nice food today

The lad that did the delivery was very friendly. 10/10 for him.

Food was freezing and missing items

The food was obviously made earlier but the delivery time changed 4 times. Stone cold chips burgers. It wasn't cheap £43. I live literally 5 minutes in a car. Very disappointed.

Food was delivered cold, not what you expect when spending over £30

Ordered through just eat at 7pm for delivery.. at 8:30pm I left the house to pick up my food myself.. shocking service… don’t understand how it took so long because when I went into store there where so many staff just standing around… clearly no official manager on site tonight… shocking service for fast food… swerve this place and go to KFC or Maccies instead…

driver went round the block several times did not deliver my food

We ordered food to be delivered at 20 past 3 pm, it still hadn't arrived at 6pm by uber. I had to go to the shop to complain, although the manager on duty was very nice and very professional, he give us a full refund and 2 free meals the next time we eat there. Just a shame it had to happen in the 1st place

The most disgusting fast food restaurant I've been in food on the floor tables in clean toilets reeked the urine.Cold food after waiting a good while seemed like bits of kids working there asked to speak to a manager they sent a young girl with an attitude to match she was very rude!

This is the second time the driver has failed to find our address even with a postcode and screenshots of what route to take. Food was cold on arrival. I am disliking Just Eat more and more each time.

food was hot and fresh 10/10 for this order wish every order on just eat was up to this standard

food did not turn up had to drive to the resturaunt myself after it was over an hour late to be told they had no record of my order on arrival no one aknowleged me as i was stood at the counter for 10 mins befofe having to shout someone from the back to try and sort it awful service paid for delivery and wasnt delivered never order from this restaurant worst experiance ive had

Both whopper burgers where cold and one was missing the extra cheese and bacon I paid for

Tasted Great, Arrived Fast and on time, Everything was there, Very polite delivery driver, Food was Hot

Food not as hot as usual and order notes were not followed

Nobody answering drive through at speaker location..nobody answering phone... clearly no leader getting a grip!!

I understand the weather was poor , but we had drive that way earlier in so know the snow was virtually clear on the road .The food was cold so must have been made not long after i ordered . It took the best part of 2 hrs to arrive .

Took two hours to deliver. Items missing.

food was a hour abd a half late and was freezing cold

Shocking food was freezing orderd food from somwhere else and this turned up and hour late so waited 2 hours.

Slush is the best thing to come to st Helen’s but them chips were cold and bland

Burger wasn't cooked at all! Stone cold, cheese wasn't even melted. Was fresh from the fridge.

Delivery driver was polite and cheerful. Food took twice as long as originally said and was only just warm when it came

didn't enjoy it was very dry so won't be ordering again