Subway in Cardiff

Indian male employee rudely refused to give me forks for the foot long cookie that’s supposed to be for 5 people ?!

Brilliant food brilliant driver

Cold drinks were put on top of the food resulting in cold and squashed food. The churros were extremely stale, like they’ve been sat out for a week plus no sugar on them and no caramel sauce provided. The turkey and cheese snack wrap wasn’t even warmed the cheese hadn’t been melted and were missing the two sauces for them. Oh and my sub was made on the wrong bread. Basically, order subway from another store.

Amazing customer service and a great guy Rashid Will see him every Saturday:)

Great service from rashid! Loved the experience he offered and amazing food !

Quick and friendly service and the food was top quality. Served by Rashid, very helpful.

Absolutely appalling customer service from all of the workers in store, we’re having a chat and talk whilst i waited 3 minutes before being spoke to. The manager on shift was absolutely rude and blunt when i was asking him about meal deals and what i could have in my sandwich, which i felt very embarrassed and stupid. Bread was stale and toppings were really low quality i will be taking my business elsewhere!!

Incorrect crisps and one sandwich was practically inside out

Sub was very tasty and the Salad was delicious

Two wrong items delivered. Lactose intolerant, but received cheesy bites instead of nacho chicken bites, and also a non-vegan cookie. Couldn't eat half of what I ordered!

The staff is so aggressive one of the guy seems like asian his verbal way and his behaviour is seems rude always in hurry need to change this kind of staff in subway

Developed the most violent food poisoning of my life after eating an Italian BMT here on Saturday the 18th of May that took me the best part of a week to fully recover from - will never be eating here again and would urge others to do the same

the footlong cheesy garlic slice did not have a lot of cheese and I could barely taste the garlic oil, but everything else was good.

Had food delivered with the complete wrong stuff inside came with a bunch of salad and sauce and when i spoke to irresponsible person on the phone he stated it “came with it” despite not having any options to change anything got delivered the wrong drink too and the person on the phone just said “yeah well it comes with it so”

The garlic slice was poor, stale bread, hardly any cheese and no garlic flavour whatsoever. The sub was tasty but very cold.

Subway Food is great in general, however the staff are the worst I’ve come across. Rude, Disrespectful, Unhelpful on numerous occasions. Recommend going to any another Subway, other than this one

forgot my wallet, had to go back to get it and they were all so lovely about it, literally every single person has always been so sweet i don't understand how people are having bad experiences with them

Workers there seemed in a massive hurry, even though there was no one else waiting to be served. Didn't seem to have any training on customer service. Then they were speaking to each other in another language, whilst I didn't understand it, I could definitely tell by the tone and the looks it was about us. Would not visit again.

The employees in the shop don’t know how to count. They charged me for 3 cookies and gave me two. This is on two separate occasions by the way. Also they side eye you as soon as you come and have to stop talking in Hindi to each other. They also tried to charge me more for my meal than what it costs. Won’t be going back to this subway

Cold, dry, clearly been left standing for ages.

this subway stated it closed at 10pm i arrive at 9.25 and was greeted by the guy working saying “we close in 5 minutes” even though it was 35 minutes and i said i wanted a sandwich and he closed the door on my face. terrible service

Great customer service, efficient, clean shop

Very good service from Derek and very nice chicken and bacon melt. Very nice

I recently had a disappointing experience at the Subway in Cathays. I was surprised to find that despite having tables and chairs, the staff informed us that dining in was not allowed. This was confusing as there were clearly seating areas available, including an upstairs section. To make matters worse, there was only one staff member responsible for preparing the food. It was evident that he was in a hurry and seemed overwhelmed. He did not take the time to ask us about our preferred ingredients, and instead added toppings to the sandwich without our input. The portion size was also disappointing, with only small amounts of meat and cheese added. What made this experience even more frustrating was that I have previously visited other Subway locations, such as the ones in Neath and Swansea, where the sandwiches were made perfectly and were delicious. Unfortunately, the sandwiches my partner and I ordered at this particular location were not tasty at all. Additionally, the customer service we received was poor. The staff member seemed disinterested and did not make any effort to ensure our satisfaction. Overall, I was extremely disappointed with my experience at this Subway sandwich shop. The lack of communication about dining in, the rushed service, small portion sizes, and poor taste of the sandwiches, combined with subpar customer service, left a negative impression. I hope that the management takes note of these issues and takes the necessary steps to improve the overall experience for future customers.

we were given the incorrect crisps and received walkers sensations instead

Arrived cold after I asked for it to be toasted and warm not happy they are always messing up the order

Said it would take 30 minutes to deliver. Took well over an hour and food arrived cold.

Waited for over an hour for food. Garlic bread came stale not happy with service at all

I always get a good sandwich with a smile from this branch, the guy who normally runs it is friendly, efficient & I only choose to visit this particular subway because of that. Great team, thank you

Well we couldn’t get connected to a driver for an hour and then I couldn’t cancel!

Rashid is AMAZING - lovely man and very generous.

rashid was lovely great service

Rashid was lovely and generous. Loved the cookies.

Rashid had lovely customer service, served us so quickly and well, thanks rashid!

Loved it, Rasheed was very helpful. Would come again

The service is really bad, the staff seems have a bad day

Good food but no dine in option after 5 is ridiculous, I won't be returning to this branch

Apparently I can't have more than two salad options and before I was even able to say which ones I wanted out of the two I was supposedly allowed, they sprinkled on some peppers so there was one of my two choices gone. Pretty bland, cold even when toasted and not particularly filling. In part due to there being barely any filling in the sandwich. Didn't even touch the sides. I would recommend going to any other Subway.

Hello, I have ordered over an hour ago now my driver hasn’t turned up the restaurant called me stupid for not having a number i am very disappointed in the customer service i have receive as it’s not even giving me a number to contact for help. IT ALSO HAS NOT BEEN DELIVERED AND SAYS IT HAS BEEN!

Ordered on just eat, waited over an hour and a half for the order. Rang the store to then whoever answered the phone said “you stupid thing” because there is no contact number to get a refund. Absolutely disgusting!

My food come freezing cold and the wrong sides. Very disappointed.

The guys here were so friendly and accommodating to my family. Thanks guys.

Told me it was delivery by the time it was collection I couldn’t cancel my order and had to order an Uber to collect my food and deliver to me. By the time is came nachos were soggy and sandwich was cold

Amazing service from Ethan and Rashid, super chatty and friendly!!

Ethan and Rashid were fabulous! We love them!

Awful service, well over an hour late.

Subway!!! you really need to train your staff on how to pack and wrap sub properly. Ingredients stay the same from one store to another it's the staff that can make or "break" a sub.

Got serviced by rashid and Thammi couldn’t have asked for a better service. I didn’t know what I wanted but knew a friend that had a nice sandwich after talking with Rashid he went above and beyond to make sure I was more than happy with my subways. I would give 6 out of 5 stars if I could.

Food was completely cold. And it was expected to originally arrive inbetween inbetween 12:55 and 13:05 not at 13:52

Very good and Rashid was very helpful and happy 😊

Ordered a chicken and bacon salad box with lettuce cucumber and red onion. Received a salad box with just lettuce. I understand there may be shortages but I would not have ordered a salad box just for lettuce I would have got a sub. Really disappointed no substitute were made

Food was amazing and the delivery was very quick

Didn't wash the knife before cutting my sandwich so had a bunch of sauces in my sandwich that I had asked for no sauces with.

Absolutely delicious fresh Bread and crispy fresh vegetables.

I wear came to order today, there was two staff one was new the other one is training him. This senior member of staff ignore me when I want to order , the customer service is very poor here , I don’t think he should be work here if his attitude like that !

Great, everything there. Happy with order

Lovely fresh sub with crispy fresh vegetables. Delicious!

Truly scrumptious 😋 Fresh Bread and the veggies were fresh and crisp. The Cookies really are to die for! “ I’ll be back!”

The restaurant didn’t fulfill any requests made on the Restaurant notes I had left, Furthermore the delivery driver would’ve been here a lot sooner but he went to multiple wrong locations before arriving with my order leaving it freezing cold upon arrival.

Very friendly customer service, rashid was fast and outstanding Waiting for bus before London very nice conversation while waiting too

Love this place staffs was soo lovely I would recommend to go to this subway

Staff is bit rude and told us to leave without dine in and they told us #if you eat here we have to tell you to leave from this shop, which is ridiculous and can’t tolerate this behavior, at all told them wife is pregnant as well but no concern from them, #subway, Cathay’s branch…

Staff is very ridiculous and ill Mannered. Specially the girl and boy both but boy is very cheeky. Quality of food is ok not good. They have missed the drinks and cookies in the deal.

We were waiting 30 minutes for a driver to get assigned them 30 minutes for the driver to get to the restaurant. I wanted to cancel but the system didn’t give me the option or had a number to contact yourselves. I phoned the restaurant to cancel but they would not do anything or let me collect it myself as they would have to give it to the driver to give to me. When the food arrived it was cold so would like a full refund.

Disgusting attitude failure to do the simplest of requests, overcharging pricing considering every subway near by have a lesser price… when explaining to both staff they acted like they didn’t understand the clear English coming out of my mouth. Shocking how you employ these people!

Really friendly driver. Good job. Food hot and well packaged.

Ordered steak and cheese for £4.80! They gave me the smallest amount of steak possible! Went there the following day to see if it was a one off bad day but no exactly the same amount! Put a complaint in to subway last week and not even had a reply! Very disappointed

Awful staff. The person said that I can scan my receipt to get subway points. Turns out you can't... Put me off Subway for some time

The food very nice,rashid is very cool

good subway in cardiff RASHID GOODMAN

Please stop putting cold drinks in a bag together with hot food

Little meat in sandwich, bread was really dry and had an ingredient I selected missed out. My hot side was also in a normal paper bag so got cold and soggy very quick.

The delivery guy was an absolute legend

You got me the wrong fruit juice.

Delivery time was great but otherwise the food was not. Barley any meat in one of the subs that I ordered and they got the salad mixed up between them, also the sauce, there was barley any in there. Very disappointing

Wrong bread. Ignored the extra cheese i payed for. Forgot my drink. Come on!

Wasn’t correct order refund needed

Wrong bread. Wrong crisps. Other than that very quick delivery.

Beautifully served, Outstanding amount of fresh salad but missing 2 drinks sadly, otherwise the best quality Fresh and Generous Subway I've had

Delicious Salad and a good size. Sub was delicious Wedges were nice but shouldn’t be packed with the Salad! Macadamia cookie 🍪 is to die for!

Lovely driver, felt bad about him coming out in the rain!

What is there to say about somewhere that hasn't been sent by everyone already the bread is a little bit too much like cake the meat is decent quality and the salad as plentiful I'm never quite sure what to make of them but I'm very proud of myself but I haven't eaten subway in about half a year now that being said if somebody really would offer me a footlong I would not be able to turn them down

Food was freezing and soggy, no sauce in either sub. Didn't get my sides.

food arrived 20 minutes late and absolutely freezing

Absolutely shocking. Made mistakes on the order and was missing food. Called the restaurant and was told “nothing I can do” abysmal customer service. Put the phone down on me twice will never order again.

Grand, not much standing space to order

Navigating through Cardiff University

They didnt deliver all my items ordered and i cant get hold of them

They forgot my crisps. Driver ignored my call back.

Every other time I've had a delivery from this subway it's been sooo good. I've rated 5 stars in the past. However, several items did not arrive; including drinks and half of a foot long missing. Not much salad in the meatless meatball either. Overall not impressed, which is sad because I've previously loved it

my favourite place for lunch! I work nearby and come here fairly often, always feel welcomed and everyone is very friendly! food is always great, and staff are always kind and helpful even when very busy 😊

Love the place and the staff is too sweet especially Rasheed was very kind to me.

Student here. Subway staff very helpful

Great service. Friendly and upbeat staff. Very close by to some of Cardiff University's subject buildings (The SU, Main Building, Biosciences, Psychology, Law etc.) so convenient to pop to inbetween lectures/ after work

Methaq and Rashid were so friendly and helpful today. I will be coming back!

Really excellent - used a few times and always received brilliant service. These guys go above and beyond to make sure you’re happy with your food Always fresh food - never had a bad meal from this branch

Ordered large sharer nachos. Delivery driver plsced them on their side and salsa leaked out box. On the restaurant's part... only 4 of the 40+ chips have cheese on them. It's just soggy chips drenched in salsa with a sprinkle of cheese. Don't recommend.

Absolutely amazing We use this branch regularly and never had a problem Always fresh food and excellent service - Covid regulations best of any of the fast foods in the university area

The sub was really good but the nachos kinda sucked and tasted wierd

The worst subway I have ever been to. They have no clue about service nor know how to talk properly forget the polite part.