Costa in Cardiff

Had to wait well over 15 minutes for a simple coffee order because the one member of staff was taking a painfully long time to make a pot of tea for someone in front of me. Lady waiting behind me was so frustrated by the wait she wanted a refund as she didn't have time to wait for a coffee and when she was at least acknowledged by member of staff was then ignored again so she left with no coffee or refund. There were 4 members of staff behind the counter maybe one in back and not one of them were even paying a blind bit of attention to any customers. It was an absolutely disgraceful bit of customer service. Too slow making order, busy chatting with each other, not paying attention to customers or at worst actively ignoring customers. Management needs to sort this out ASAP as I see from other reviews this isn't a one off. Really not impressed.

Unfortunately the lemon muffins not fresh took back had a replacement that also was not fresh also carrot cake was also stale,

It's a lovely place to relax. It's clean and spacious.

Staff need a lot of people skill training. Customers are made to feel like an inconvenience no eye contact . staff just didn’t want to be there serving. Very slow and cold coffee . Will never visit store again

Parking easy, coffee that's hot and a good selection of pastries etc. Great place to catch up with a friends and chat in peace. Really enjoyable.

I've never had a bad coffee at Costa

Second time we've been here. Both times the service has been great. Staff made helpful suggestions and were friendly and efficient. Will definitely be back.

A really good Costa Coffee shop. Quieter this visit room in the carpark plus space in the restaurant area

Super friendly my favourite coffee Nice variety of food / drinks

Been here a few times for drive through and sit in, the staff are always really lovely and put a smile on your face! The charity event in store today to spin the wheel for a chance to a win a drink or cake was also a lovely touch - got my pink lemonade for free!

Great place to meet world famous friends!

This was one of the nicest Costas I have been in for a long time. Spacious, clean, quick service and a lovely atmosphere. We'll definitely visit again when we are in the area.

My go to Costa when I'm in Pontprennau. They make the perfect cappuccino

I've never been to COSTA, probably never will. Keep getting asked to do reviews for some reason.

Staff are always lovely and helpful. My dog also likes to visit to pick up their specially wrapped treats!

Often understaffed but most of the team are really good....

Have a cup of coffee in the morning and a delicious breakfast

Expensive and the coffee is week.

Standard Costa, friendly service with a smile. Although all have headsets on talking to someone else.

They just can't seem to get it together in this store. "Click and serve" is non existent, you'll be left waiting for 30 minutes for a cold coffee and even then you have to go up to the counter to complain before you get it. Completely defeats the object of click and serve. Not very friendly staff and particularly dirty seating area. Just pretty poor all around, go to the one up the road, they're worlds apart.

Nice place, no complaints... one of the better mainstream places.

Lovely little Costa clean and friendly nice little pit stop

Tables not cleared. Not enough seating. Was busy but also tables hogged by those on laptops not really eating or drinking anymore. Felt very work like which spoilt the coffee shop atmosphere. Toastie wasnt up to much, hot chocolate was nice though. Also very noisey could have done with more soft furnishings for dampening down of the coffee machine noise.

The Costa Coffee was good, the service was quick. And as a bonus the toilet was clean! I didn't eat anything, so can't comment on the food.

high price, low quality, long wait, short staffed. Waited ages for a huffy teenager to serve me an overpriced, mediocre cofee - to sit amongst a forest of dirty cups that nobody made any attempt to collect for the whole 45 mins that I was in there. Never again.

Extremely busy. Staff cope really well with the amount and range of customers. Great tasting food and drink.

Travel from Newport regular to this Costa the staff the service 5*

Clean costa with friendly staff. Shame they had no sandwiches, wraps or bread as I was hungry. Toilets could be cleaner. 4 stars as it was exceptionally bright inside the cafe yet the outside carpark could be a bit better lit.

The ladies are so helpful and kind they always look fresh and clean,we always enjoy are coff,cakes,thank u lafies for looking after us

One of the better stores . Always great customer service , drinks well prepared. The atmosphere and layout aren't the best .

Staff took ages to serve but were very friendly. Drinks were great

Great place for good tasting coffee. Good place to meet up with friends

Biggest nightmare was getting out of the carpark. Food was fine, as always at Greg's

Lovely drinks selection and staff are very friendly.

Best flat white I've ever had. Wasn't expecting much as a chain shop but girl who served me did individual latte art and made a coffee to die for . Didn't grab your name but thank you for the caffeine

Nice place to go. The staff are very nice and friendly.

Decent enough coffee shop. At the more expensive end of high street coffee shops. Staff pleasant, polite and helpful. Pretty clean and efficient. Drive through is available and it's wheelchair accessible. Good variety of cakes and pastries. Nice seasonal options. Often busy.

Nice Costa, can be bust on times but nice service and great cakes

Good for a quick stop for a break

Had an amazing service from George & Mel this morning. Thank you very much!

It was lovely in there. Lovely young staff. So helpful and nice

Fave costa about. Parking can be a nightmare mind.

The staff in Costa are always so welcoming and friendly. They serve up excellent drinks with a smile and chat.

Met with ex-work mates, problem parking at first but all ok after that

I enjoyed visiting Costa coffee the new range of drinks are really nice.

Coffee, good times and perfectly pleasant

Inattentive clerk. No napkin provided. Had to pick up my own food when warmed. Tina sandwich was not good. Taste too strong and bread too dry. Thought needs to be given to the food selection and staff need to be more engaged.

Clean tidy friendly staff handy location

Nice place, cool music and lovely staffs

Lovely atmosphere, food and latte are great, no problem to ask for anything, staff very helpful.

Expensive food Amazing stuff and coffee

This site is lovely and very convenient, just off the A48. The staff are friendly and service was quick but parking can be limited sometimes and I’ve not been able to stop 🥲

Ordered a coffee asked for black coffee with milk. You would think I asked for what's the meaning of life 🤣 I sent back saying not what I ordered and guess what the manager did the same drink 🤣. Please listen to your customer and a bit of advice. Your staff are useless I won't be returning...

Lovely hot coffee and the chocolate rolo muffin was delicious

Bit of a canteen feel to tbe place but it is fresher and brighter than many! Coffee good.

Good Costa coffee house. Plenty of seating and quick service. A regular stop for us when shopping in the retail park.

Nice coffee, staff were lovely too!

Staff friendly and helpful. Seating are warm and comfortable

Great location just off the a48 easy to find

Good please for drinking coffee and breakfasts...very A quiet place.

Love to have a coffee and chat with friends over there.

Guter Stop um einen Kaffee zu genießen oder auch ein Sandwich.

Price in food and snacks higher .

Always excellent product with perfect customer service

Great place for a coffee and chat. Staff are very polite. Plenty of parking.

Went in stood there for ages. 3 staff doing something? No one even acknowledged I was standing there. Eventually walked out. Will never go back.

Beautiful coffee and very nice staff working their. 10 out of 10

Gotta love a Costa coffee. Staff really helpful and friendly. Coffee outstanding as always.

I popped into Costa for coffee and ended up with a slice of cake with my coffee, very nice 👌 it's the new one in pentwn and it's all sited up lovely lot's of room with a 1 way stytem, very nice people who liked to have a chat with you. Good service. X

Not open at 7:30 am on Sunday. Lady staff served drive thro but not walk in customers.

Nice friendly staff great products shame I couldn't pronounce them frap flip moka ? Don't mean a thing to me . I'm 67 I got the grand daughter to text me the list and I showed it to the server she new in a instant . Don't know what language it was but we had what was wanted so happy kids

Costa continues to be my fave outlet for my caffeine hit. Frappuccinos/coolers are amazing

I have always had pleasant and friendly service - I mostly use drive through, but had same service in store when used - great coffee and food good if a little pricey but finding that everywhere nowadays !

Have been here three times and will not be returning as all three times they have been sold out of oat milk. They maintain supplies of all other types so why is it so hard to have oat milk?

Popped in a quick coffee .. enjoyed every moithful ...

New location. Well presented. Staff friendly though some patrons had to wait at till for service too long. Costa coffee is good

Not sure whats going on with costa lately the latties are allways luke warm

Incompetent, non caring, waste of space staff. Multiple staff doing nothing...leaving me standing there like a lemon. Really slow and poor service. Management even worse, toxic and very unprofessional. You're better off going to the nearby Costa at Cardiff Gate Retail Park

Great franchise. Gets very busy, wish the car park was bigger and more will thought out, as the drive in can end up blocking entrance to the car park and several of the spaces.

Perfect place to have a coffee with friends.

Lovely staff just remember chocolate on cappuccino

New costa coffee drive thru just off the A48. A medium sized cafe with ample parking space. Nice seating inside with a lots tables and sofas.

It was the same as always, and I go there alot. So it must good, right.

Service and food good downside had to clear table

Best drive through I have been too. Fantastic staff.

Such long, long queues that took ages!

Very slow service for a Costa drive thru. Won't be visiting this one again

Called in today to find the staff still enforcing ridiculous, out-dated COVID restrictions including socially distanced seating and track and trace. I was told this was Costa's decision to "keep staff safe". No seating available so was told had to drink outside. Decided to leave my order and drove the 60 sec drive to Costa Cardiff Gate- much better experience as no track and trace, and plenty of seating- basically a normal Costa's. The staff at Pontprennau may want to liaise with their Cardiff Gate colleagues! #LeftHandRightHand.

Make sure you check how full you cup is before driving away ,the staff are not filling the container up I've spoken to the manger about this 3 times now and it's still happening, customers pay for a full cup not 2 thirds,gives us what we pay for.

Lovely coffee. Struggled to get a seat. Service a bit slow but well worth the wait.

Absolutely loved the coffee i had from laurie best customer service ever!!! Absolutely in love would recommend to all my friends and family

Nice surprise. Not sure you'd know it was there unless you had seen it before. Just off A48M junction with old Park and Ride.

Great location, the only reason for the 4 was the coffee was a bit tasteless and the customers that have no idea what covid rules are.

Make sure to check that you got everything you ordered. They forgot the pastry and smoothie. And I was surprised to learn that their smoothies are made from concentrate. Silly me for thinking they were made from fresh fruit.

Use this place regularly for my morning coffee, always good and staff usually friendly and polite

Apon my arrival there was no available hand sanatiser which was quite concerning. We ordered our drinks and had to ask a member of staff to clear a table. It wasn't particularly busy at the time. The floors were messy and the windows streaky. Lots of staff were stood around talking and not cleaning any of the shop. Will be going to Costa Cardiff gate from now on.

After scraping half a cup worth of foam off the top of my.FLAT WHITE, I’m left with half a cup of coffee...

Usually well populated. Ideal to meet up as it is conveniently located from M4 and A4232 and A48. Decent parking out front.

Clean, tidy and lovely coffee!!

So inconsistent 4 quid for a cup of coffee and it's the worst coffee I've ever had so shocking