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4.0

Based on 270 opinions finded in 2 websites

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Nº 895 in 1625 in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score

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Parking easy, coffee that's hot and a good selection of pastries etc. Great place to catch up with a friends and chat in peace. Really enjoyable.

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Penny Pearce . 2024-10-22

MORE AT Google

Staff need a lot of people skill training. Customers are made to feel like an inconvenience no eye contact . staff just didn’t want to be there serving. Very slow and cold coffee . Will never visit store again

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wendy churcher . 2024-10-22

MORE AT Google

I've never had a bad coffee at Costa

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Stuart Baker . 2024-10-16

MORE AT Google

Second time we've been here. Both times the service has been great. Staff made helpful suggestions and were friendly and efficient. Will definitely be back.

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Vandy Massey . 2024-10-01

MORE AT Google

A really good Costa Coffee shop. Quieter this visit room in the carpark plus space in the restaurant area

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Paul Thomas . 2024-09-23

MORE AT Google

Super friendly my favourite coffee Nice variety of food / drinks

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Susannah Underwood . 2024-08-30

MORE AT Google

Been here a few times for drive through and sit in, the staff are always really lovely and put a smile on your face! The charity event in store today to spin the wheel for a chance to a win a drink or cake was also a lovely touch - got my pink lemonade for free!

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Ceri Murison . 2024-08-21

MORE AT Google

Great place to meet world famous friends!

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chris windley . 2024-08-15

MORE AT Google

This was one of the nicest Costas I have been in for a long time. Spacious, clean, quick service and a lovely atmosphere. We'll definitely visit again when we are in the area.

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Claire Walter . 2024-07-17

MORE AT Google

My go to Costa when I'm in Pontprennau. They make the perfect cappuccino

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Spiro Pezaros . 2024-07-10

MORE AT Google

I've never been to COSTA, probably never will. Keep getting asked to do reviews for some reason.

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David Hale . 2024-06-19

MORE AT Google

Staff are always lovely and helpful. My dog also likes to visit to pick up their specially wrapped treats!

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Jack Armstrong . 2024-06-10

MORE AT Google

Often understaffed but most of the team are really good....

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Kevin O'Connor . 2024-05-17

MORE AT Google

Have a cup of coffee in the morning and a delicious breakfast

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Ma Jeffery . 2024-05-13

MORE AT Google

Expensive and the coffee is week.

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miss Ladybug . 2024-05-12

MORE AT Google

It's a lovely place to relax. It's clean and spacious.

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Pauline Jones . 2024-04-29

MORE AT Google

Standard Costa, friendly service with a smile. Although all have headsets on talking to someone else.

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Vicky F . 2024-04-22

MORE AT Google

They just can't seem to get it together in this store. "Click and serve" is non existent, you'll be left waiting for 30 minutes for a cold coffee and even then you have to go up to the counter to complain before you get it. Completely defeats the object of click and serve. Not very friendly staff and particularly dirty seating area. Just pretty poor all around, go to the one up the road, they're worlds apart.

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Tom Hughes . 2024-04-11

MORE AT Google

Nice place, no complaints... one of the better mainstream places.

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Nathan Beech . 2024-04-11

MORE AT Google

Lovely little Costa clean and friendly nice little pit stop

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charlotte williams . 2024-03-22

MORE AT Google

Tables not cleared. Not enough seating. Was busy but also tables hogged by those on laptops not really eating or drinking anymore. Felt very work like which spoilt the coffee shop atmosphere. Toastie wasnt up to much, hot chocolate was nice though. Also very noisey could have done with more soft furnishings for dampening down of the coffee machine noise.

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Victoria C . 2024-03-21

MORE AT Google

The Costa Coffee was good, the service was quick. And as a bonus the toilet was clean! I didn't eat anything, so can't comment on the food.

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Andrew Scott . 2024-03-20

MORE AT Google

high price, low quality, long wait, short staffed. Waited ages for a huffy teenager to serve me an overpriced, mediocre cofee - to sit amongst a forest of dirty cups that nobody made any attempt to collect for the whole 45 mins that I was in there. Never again.

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Ian Knight . 2024-03-06

MORE AT Google

Extremely busy. Staff cope really well with the amount and range of customers. Great tasting food and drink.

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Suzanne Smart . 2024-01-26

MORE AT Google

Travel from Newport regular to this Costa the staff the service 5*

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kerry holland . 2024-01-09

MORE AT Google

Clean costa with friendly staff. Shame they had no sandwiches, wraps or bread as I was hungry. Toilets could be cleaner. 4 stars as it was exceptionally bright inside the cafe yet the outside carpark could be a bit better lit.

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Helen Hare . 2024-01-02

MORE AT Google

The ladies are so helpful and kind they always look fresh and clean,we always enjoy are coff,cakes,thank u lafies for looking after us

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Sandra Davies . 2024-01-01

MORE AT Google

One of the better stores . Always great customer service , drinks well prepared. The atmosphere and layout aren't the best .

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Jay . 2023-12-02

MORE AT Google

Staff took ages to serve but were very friendly. Drinks were great

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Shanice Morrison . 2023-11-22

MORE AT Google

Great place for good tasting coffee. Good place to meet up with friends

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Richard Owen . 2023-11-22

MORE AT Google

Biggest nightmare was getting out of the carpark. Food was fine, as always at Greg's

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Robin Bayman . 2023-11-19

MORE AT Google

Lovely drinks selection and staff are very friendly.

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Pol Flinn . 2023-11-09

MORE AT Google

Best flat white I've ever had. Wasn't expecting much as a chain shop but girl who served me did individual latte art and made a coffee to die for . Didn't grab your name but thank you for the caffeine

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Daniel Giles . 2023-11-03

MORE AT Google

Nice place to go. The staff are very nice and friendly.

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Adam Davies . 2023-10-29

MORE AT Google

Decent enough coffee shop. At the more expensive end of high street coffee shops. Staff pleasant, polite and helpful. Pretty clean and efficient. Drive through is available and it's wheelchair accessible. Good variety of cakes and pastries. Nice seasonal options. Often busy.

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Jonathan Conway . 2023-10-23

MORE AT Google

Nice Costa, can be bust on times but nice service and great cakes

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Rhian Evans . 2023-10-05

MORE AT Google

Good for a quick stop for a break

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Vince luke . 2023-09-24

MORE AT Google

Had an amazing service from George & Mel this morning. Thank you very much!

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Alex Ghimpu . 2023-09-07

MORE AT Google

It was lovely in there. Lovely young staff. So helpful and nice

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Joy Fording . 2023-08-25

MORE AT Google

Fave costa about. Parking can be a nightmare mind.

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Gina Sheehan . 2023-08-12

MORE AT Google

The staff in Costa are always so welcoming and friendly. They serve up excellent drinks with a smile and chat.

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Stephen Richards . 2023-07-30

MORE AT Google

Met with ex-work mates, problem parking at first but all ok after that

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Brian Jenkins . 2023-06-23

MORE AT Google

I enjoyed visiting Costa coffee the new range of drinks are really nice.

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Imran Asif . 2023-05-31

MORE AT Google

Coffee, good times and perfectly pleasant

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Dave Stewart . 2023-05-22

MORE AT Google

Inattentive clerk. No napkin provided. Had to pick up my own food when warmed. Tina sandwich was not good. Taste too strong and bread too dry. Thought needs to be given to the food selection and staff need to be more engaged.

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Greg Sweeting . 2023-05-10

MORE AT Google

Clean tidy friendly staff handy location

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Russell Evans . 2023-04-13

MORE AT Google

Nice place, cool music and lovely staffs

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Egbekunle Michael Tobi . 2023-04-07

MORE AT Google

Lovely atmosphere, food and latte are great, no problem to ask for anything, staff very helpful.

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Jacqueline Morris . 2023-04-06

MORE AT Google

Expensive food Amazing stuff and coffee

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Dimitris Chiotelis . 2023-04-04

MORE AT Google

This site is lovely and very convenient, just off the A48. The staff are friendly and service was quick but parking can be limited sometimes and I’ve not been able to stop 🥲

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Tom Collis . 2023-02-22

MORE AT Google

Lovely hot coffee and the chocolate rolo muffin was delicious

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Caroline Short . 2023-02-18

MORE AT Google

Ordered a coffee asked for black coffee with milk. You would think I asked for what's the meaning of life 🤣 I sent back saying not what I ordered and guess what the manager did the same drink 🤣. Please listen to your customer and a bit of advice. Your staff are useless I won't be returning...

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Darran Page . 2023-02-18

MORE AT Google

Bit of a canteen feel to tbe place but it is fresher and brighter than many! Coffee good.

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Bill Ryan . 2023-02-17

MORE AT Google

Good Costa coffee house. Plenty of seating and quick service. A regular stop for us when shopping in the retail park.

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Dean Harvey . 2023-01-31

MORE AT Google

Nice coffee, staff were lovely too!

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Elizabeth Evans-Lewis . 2023-01-10

MORE AT Google

Staff friendly and helpful. Seating are warm and comfortable

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Jennifer Morgan . 2022-11-18

MORE AT Google

Great location just off the a48 easy to find

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Steve Deakin . 2022-11-17

MORE AT Google

Good please for drinking coffee and breakfasts...very A quiet place.

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Hebtallah Alsherif . 2022-11-15

MORE AT Google

Love to have a coffee and chat with friends over there.

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anna young . 2022-11-06

MORE AT Google

Guter Stop um einen Kaffee zu genießen oder auch ein Sandwich.

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Michael Reichhardt . 2022-11-05

MORE AT Google

Price in food and snacks higher .

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Dimitrios Chiotelis . 2022-10-23

MORE AT Google

Always excellent product with perfect customer service

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Colin Cunningham . 2022-10-23

MORE AT Google

Great place for a coffee and chat. Staff are very polite. Plenty of parking.

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James Galea . 2022-08-21

MORE AT Google

Went in stood there for ages. 3 staff doing something? No one even acknowledged I was standing there. Eventually walked out. Will never go back.

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maria lester . 2022-08-06

MORE AT Google

Beautiful coffee and very nice staff working their. 10 out of 10

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Susan jabbar . 2022-07-31

MORE AT Google

Gotta love a Costa coffee. Staff really helpful and friendly. Coffee outstanding as always.

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David McArdle . 2022-07-23

MORE AT Google

I popped into Costa for coffee and ended up with a slice of cake with my coffee, very nice 👌 it's the new one in pentwn and it's all sited up lovely lot's of room with a 1 way stytem, very nice people who liked to have a chat with you. Good service. X

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Liz Steer . 2022-07-23

MORE AT Google

Not open at 7:30 am on Sunday. Lady staff served drive thro but not walk in customers.

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P SRR . 2022-07-17

MORE AT Google

Nice friendly staff great products shame I couldn't pronounce them frap flip moka ? Don't mean a thing to me . I'm 67 I got the grand daughter to text me the list and I showed it to the server she new in a instant . Don't know what language it was but we had what was wanted so happy kids

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David Parker . 2022-07-09

MORE AT Google

Costa continues to be my fave outlet for my caffeine hit. Frappuccinos/coolers are amazing

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Darren Barnes . 2022-06-30

MORE AT Google

I have always had pleasant and friendly service - I mostly use drive through, but had same service in store when used - great coffee and food good if a little pricey but finding that everywhere nowadays !

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Neet C . 2022-06-17

MORE AT Google

Have been here three times and will not be returning as all three times they have been sold out of oat milk. They maintain supplies of all other types so why is it so hard to have oat milk?

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William Keough . 2022-06-11

MORE AT Google

Popped in a quick coffee .. enjoyed every moithful ...

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Sylvia Thomas . 2022-06-06

MORE AT Google

New location. Well presented. Staff friendly though some patrons had to wait at till for service too long. Costa coffee is good

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Gregory Sweeting . 2022-05-02

MORE AT Google

Not sure whats going on with costa lately the latties are allways luke warm

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Iain O'hara . 2022-04-20

MORE AT Google

Incompetent, non caring, waste of space staff. Multiple staff doing nothing...leaving me standing there like a lemon. Really slow and poor service. Management even worse, toxic and very unprofessional. You're better off going to the nearby Costa at Cardiff Gate Retail Park

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Coco C . 2022-04-05

MORE AT Google

Great franchise. Gets very busy, wish the car park was bigger and more will thought out, as the drive in can end up blocking entrance to the car park and several of the spaces.

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Joseph Rodriguez . 2022-03-24

MORE AT Google

Perfect place to have a coffee with friends.

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Fortunata Foti . 2022-03-17

MORE AT Google

Lovely staff just remember chocolate on cappuccino

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Samantha Cummings . 2022-03-04

MORE AT Google

New costa coffee drive thru just off the A48. A medium sized cafe with ample parking space. Nice seating inside with a lots tables and sofas.

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Tung Chung . 2022-02-26

MORE AT Google

It was the same as always, and I go there alot. So it must good, right.

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Terence Mantack . 2022-02-23

MORE AT Google

Service and food good downside had to clear table

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Ray Meek . 2022-02-22

MORE AT Google

Best drive through I have been too. Fantastic staff.

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julian willacott . 2022-02-20

MORE AT Google

Such long, long queues that took ages!

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Liz Jones . 2022-02-12

MORE AT Google

Very slow service for a Costa drive thru. Won't be visiting this one again

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Mark Campion . 2022-02-05

MORE AT Google

Called in today to find the staff still enforcing ridiculous, out-dated COVID restrictions including socially distanced seating and track and trace. I was told this was Costa's decision to "keep staff safe". No seating available so was told had to drink outside. Decided to leave my order and drove the 60 sec drive to Costa Cardiff Gate- much better experience as no track and trace, and plenty of seating- basically a normal Costa's. The staff at Pontprennau may want to liaise with their Cardiff Gate colleagues! #LeftHandRightHand.

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Kevin Dite . 2022-01-29

MORE AT Google

Make sure you check how full you cup is before driving away ,the staff are not filling the container up I've spoken to the manger about this 3 times now and it's still happening, customers pay for a full cup not 2 thirds,gives us what we pay for.

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Robert Cook . 2022-01-21

MORE AT Google

Lovely coffee. Struggled to get a seat. Service a bit slow but well worth the wait.

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Patricia Hughes . 2022-01-13

MORE AT Google

Absolutely loved the coffee i had from laurie best customer service ever!!! Absolutely in love would recommend to all my friends and family

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Jasmine Wilson . 2021-12-30

MORE AT Google

Great location, the only reason for the 4 was the coffee was a bit tasteless and the customers that have no idea what covid rules are.

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Stephen Spiteri . 2021-12-13

MORE AT Google

Nice surprise. Not sure you'd know it was there unless you had seen it before. Just off A48M junction with old Park and Ride.

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Keith Ryder . 2021-12-13

MORE AT Google

Make sure to check that you got everything you ordered. They forgot the pastry and smoothie. And I was surprised to learn that their smoothies are made from concentrate. Silly me for thinking they were made from fresh fruit.

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Michael ARRIBAS-AYLLON . 2021-12-08

MORE AT Google

Use this place regularly for my morning coffee, always good and staff usually friendly and polite

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Michelle Daniels . 2021-11-23

MORE AT Google

Apon my arrival there was no available hand sanatiser which was quite concerning. We ordered our drinks and had to ask a member of staff to clear a table. It wasn't particularly busy at the time. The floors were messy and the windows streaky. Lots of staff were stood around talking and not cleaning any of the shop. Will be going to Costa Cardiff gate from now on.

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lolol lolol . 2021-11-22

MORE AT Google

After scraping half a cup worth of foam off the top of my.FLAT WHITE, I’m left with half a cup of coffee...

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Willow Mcparland . 2021-11-17

MORE AT Google

Usually well populated. Ideal to meet up as it is conveniently located from M4 and A4232 and A48. Decent parking out front.

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Ernie H . 2021-11-10

MORE AT TripAdvisor

Clean, tidy and lovely coffee!!

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Anna 50 Anstee . 2021-11-01

MORE AT Google

So inconsistent 4 quid for a cup of coffee and it's the worst coffee I've ever had so shocking

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Jeff . 2021-10-29

MORE AT Google

No hand sanitisers on entering store (empty) People (6) in front of us not wearing masks (not challenge) Out of about 10 tables 6 had used trays on them 6 staff behind counter service slow only 1 doing the drinks despite a long queue

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Ray Meek . 2021-10-04

MORE AT Google

Very nice new business. Drive thru very convenient. Staff very polite and good service

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Andy B. Goode . 2021-09-19

MORE AT Google

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