Five Guys in Cardiff

Waited a little while for food when there was a nearly empty restaurant, more than I would expect for a fast food restaurant and definitely much longer than I have experienced in other five guys chain restaurants. The atmosphere at the Newport road branch isn't of the same standard elsewhere, the table and chairs are a little tatty and it is quite a small restaurant. The food however is very tasty, the same standard as other five guys restaurants, although on the pricier side - priced more at a restaurant meal rather than fast food. Recommend the cheeseburger with bacon and the chips are very tasty, cooked in peanut oil.

My god its expensive but it was excellent - £34 with shared regular chips and drink. The cajun fries were banging! Don't bother adding bacon as its rock hard crispy streaky bacon which is unsmoked and tasteless.

ordered a large fries and got hardly any. since when do you scrimp on fries?

Good quality food but at a price way higher than Burger King which also offers good quality. Drinks are expensive but refillable. Chips are way overpriced. For the price you pay you get an order number shouted at and you have to get your food. Be nice to have food delivered on a tray to your table for over £20 food. Music way too loud.

Favourite place to go, the hot dogs are my favourite. Wish they had one closer to where I live! It is on the more expensive side but the taste and quality is worth it. Milkshakes are real thick and perfect, chips taste homemade. Highly recommend.

Can't fault it. Nice burgers, fresh ingredients. Loads of fries. One regular is more than enough for two people.

Food and drink wasnt with my order. Still waiting for refund ....

5 guy fries are usually divine. Today, not the vibe.

Your delivery driver was rude and disrespectful. Left my food on the floor while am standing there giving him the code.

The food was exactly what I ordered. It was warm when it arrived. The food was delicious.

Always a good burger and service is always great

Our go to place on a Friday night. Excellent burgers and milkshakes. Honestly you have to try 5guys

Love Five Guys fries, burgers, and shakes, and this is my favourite one in town for ease of access when we're in the car + quality of food

Visit here every 2 weeks or so. Absolutely fantastic food. The Beefy Boys & Five Guys are the only burger joints I eat at now, no comparison.

Bit pricing but the food is great

Bacon cheeseburger had no burger and had the food was not in there so in the end 1/3 got to eat and was missing the burger

Missing item, rung the restaurant who simply blamed the driver which they have done before. This service is so flawed, five guys customer service was awful and justeat only refund a small portion and never offer any compensation.

Very surprised that five guys dropped the ball. Burnt taste of chips- must have been the oil.

Felt like eating in a doctors waiting room very basic.Over priced .

Fab food to enjoy the taste of original.

Burgers & hotdogs are top notch, that said the fries were really salty. I like the free peanuts while you wait.

I ordered, amongst several items, three hotdogs with different toppings and received three plain hotdogs. I tried to call the restaurant and courier back immediately, neither answered. I complained to just eat who won’t do anything about it. Extremely poor customer service and very disappointed.

Food is very good, especially the french fries

Hardly any fries, totally unlike Five Guys where they usually scoop another load in the bag. Got seven straws for - 2 drinks! And 3 sachets of ketchup I didn’t ask for - but only 2 mayos that I did ask for?!

Our order never turned up at all! We gave the driver our address 4-5 times, he told us he was outside and was not. By this time food was already 2 hours late. I then tried to call him and it went straight to voicemail. I tried to call him a further 3 times and only getting voice mails. In the end we gave up and just decided to wait. Now it the app it says food was delivered and it never was. I have proof of the map “not working”, but actually I think the driver turned his phone off!

I tried FG for the 1st time. Newport Road branch was clean, staff was very friendly and professional. Burgers were really good, but fries overcooked and burned slightly.

Sub par burger. Dry and lacking in taste

There is an order to make it easier to get used to it

Awful food for ridiculous money. I will never come back.

Stopped in after climbing, had a cheese dog and shared a large fries. The portion sizes on the fries are massive so I’d highly recommend sharing them if possible. The drinks are refillable (apart from milkshakes), but the milkshakes are well worth the extra. You can choose as many toppings as you like for food and as many ingredients as you like for the milkshakes. There’s lots of seating and a good-sized car park too. It can be expensive, but don’t fall into the trap of thinking it’s ‘just like McDonald’s’, it’s more like a restaurant than fast food like McDonald’s.

The cleanliness of tables and the floor were not good at all. I wouldn't eat in again. This aside the food was great, the staff were working very hard behind the line and turning out great food and till service.

Delivery Driver shouted at me in the street like a thuggg. Super embarrassing

Wrong food delivered. Second time this has happened from this five guys. Wouldn’t recommend and won’t be ordering from here again. Get refunded my one food that is wrong but no delivery every refund even though the order is completely wrong

Missing the milkshake I ordered

Despite the driver being at the store early, my order was late. The fries were soggy even though they were hot (and the portion wasn't on par with previous orders either). Although the burger was good, I had asked for sauce which wasn't included.

This place is actually a joke! 9 out of 10 times they do not put the sauces in the burgers, milkshakes very often not mixed. I ordered delivery and for the milionth time no sauces in the burgers. Thats extremely irritating. Have went to their contact us page to raise this, because honestly this happens all the time and it is stating for delivery orders they wont even respond 😂 Yeah, its not a problem with the delivery tho, but with your staff!

Visited Five Guys for a cheeseburger and fries, and I was really pleased with my meal. The cheeseburger was great—juicy beef patties, fresh toppings, and melted cheese that tasted fresh and full of flavour. The fries were just as good. They were crispy on the outside and fluffy on the inside, with a nice amount of seasoning. Plus, they give you a really generous portion, which is always a nice bonus!! The staff were super friendly and quick and I'll definitely be back for more!

Not up to usual five guys standard where the food comes in. The burgers were thicker than normal five guys, the chips were over cooked ( to the point of some were burnt ), the drinks were watery. That being said the service was excellent.

Very friendly staff and the food always tastes amazing. We've been here around 6 times now and every time has been great. We have never had an issue with this store. It is always clean, always lovely food and the staff are always incredibly friendly and happy to help

Went during quiet period, same as any other five guys, quick service, tasty food. Nothing to complain about.

Very quick service. Staff friendly. Recommended us different sauces to try with burger and fries.

Wonderful!!! Simple menu, well executed, generous portions, great service, clean, kind staff, all you need. Restaurant quality (and price) in a fast food place. Planning the return already. Thanks guys!!!

My food didn’t arrive it was delivered to a different address!! NOT HAPPY!!!

Good food but no effort to clean the car park and surrounding of the building , there litter everywhere ! Disgusting

Good burgers, fries etc., but very expensive compared to the competition.

We like Five Guys very much. They have by far the best burgers out of the fast food chains. However, my opinion of Five Guys has been tarnished by Just Eat. Three of us in the office fancied a burger. I ordered and paid for three burgers through Just Eat. I specified the toppings on my order, and Just Eat sent an order confirmation. We received an order an hour later, but it must have been someone else's order, as it included only two burgers, and neither of them were what we ordered. Furthermore, as they were 40 minutes late (and 40 minutes after they had been made), they were stone cold, and pretty sad burgers without any of the toppings we ordered. I called Five Guys, who said this was due to Just Eat, so I don't really blame Five Guys. However, Just Eat has refused to help, even if missing items should be pretty simple to refund. Just Eat have acted unfairly and illegally, and the whole experience has damaged the reputation of Five Guys through no fault of their own. Meanwhile, Just Eat is refusing to do anything, which I cannot understand, when Five Guys have admitted that my order is not what was delivered. It is wrong that three of us have all paid for burgers, and one of us received nothing, and Just Eat does not care. This damages the sales of Five Guys too. Completely Unacceptable.

Expensive for what it is but nonetheless it does a good burger and fries

Not only is the food amazing here but the staff are friendly and the food arrives swiftly. Love eating here!

delivery bag was so greasy that all the food fell through it whilst taking delivery! burgers salvageable but chips are a a write off and the mess on the floor is really taking the edge off the convenience of having food delivered!

Forgot a burger & chips, so had to drive to the restaurant to pick them up. So what is the point of just eat?

Great tasting burgers but £50 for 2 burgers a shake and chips is taking the ....

Very disappointing. Hardly any bacon, cheese or onions. No mayo on the burgers, no pickles as requested

Food is spot on! It's not the cheapest but it's worth it!

The restaurant is quite expensive and the food was not well-cooked. However, it boasts spacious hall and parking is readily available. Additionally, they offer free refills.

We got declined the mortgage for the burger we wanted 😁😭😭

Always amazing fresh food from five guys. First time I've been to the Newport road store and didn't disappoint. Great service, food and nice and clean.. love the drinks selection as always.. extra cheese and onions on the burger always goes down well too 👌👌👌👌👌

Food is nice, bit high in price, but worth it. Not a daily preference (due to price)

Ordered a collection for 2 people. When we arrived it wasn’t ready so I got given a cup for a drink while I waited - and that amounted to a free one, given we hadn’t included one on our order. Burgers were great as ever: juicy, a good size, well dressed according to our preferences. We had one large chips to share, and as usually it was more than enough, even after sharing a few with the dog too. I’d like to prefer independent burger places in Cardiff, like Got Beef, but I just don’t. Five Guys is perhaps my favourite chain restaurant.

I have not received part of my order! This has happened multiple times and Im unhappy with the service!!!! I would like my money back!!

Fabulous food, fresh and tasty. The restaurant was clean and tidy. Will definitely be going back.

I always enjoy eating at Five Guys and this branch didn't disappoint. Visited with friends who had never eaten at a Five Guys before. Once they got over the cost (it's not a cheap burger), then the amount of fries (order less than you think) they moved on to how good the food was. My burger was amazing as was the banana milkshake. Just be careful ordering the fries, they give you loads.

Wrong order was delivered. Had to re-order to get the correct items, now I can’t get my money back.

I think this is now the best 5 guys in Cardiff. Burgers are well made and constructed, it’s not overcrowded and clean here.

Food was amazing. Lots of it ....too much for me. But it was great

Good burgers but food was cold!

chips were cold, also no ketchup sachets as requested.

Food was cold and the bottle of coke I ordered wasn’t delivered

Good fresh food awesome banana milkshake the only down side its a bit expensive, but you get what you pay for , this is by far leagues ahead in food quality than macy d's or BK

My family dine in today at evening, delicious food. I ask one staff to refill the ketchup and she(think she is an asian staff) immediately bring to back and refill that. Exvellent service.

Gave me the complete wrong order and food was soggy

Second time I’ve had to order today due to receiving the wrong order the first time, fries were soggy and undercooked and took way over an hour to be delivered. Will not be ordering again

Food would have been a good temperature 5 mins ago, was kinda cold when it turned up.

it wasn't the drivers fault. he was great. the restaurant had him waiting around . it said it would be delivered by 5.20 and only just arrived

Expensive but nice food, best fries ever and good quality hot dog sausages (if that's possible!!!)

I had never been to this place. Wow 😳😳 it was lovely. I loved the food, the peanuts, the drinks!.Everything was perfect. It wasn't busy yet so we had the best of everything. Superb!!

Order was originally due at 1:05 didn’t get till 1:50 food was cold

I didn’t receive my bottle of coke I paid nearly £3 for

Fast service and friendly staff. Food also cooked fresh.

The food came, it was cold, and then they gave me the wrong burgers

Yep, 2 dogs and fries for £40... lesson learned. And not that great really... a rollover dog does the same job

🍔🥓🧀🔥🔥🔥 Five stars 🌟 at Five Guys today with delicious 😋 burgers 🍔 for 3 hungry ladies 💗 Friendly, helpful service that's prompt. Choose up to 15 delicious free toppings. We recommend the bacon cheese burger

I want to leave amazing feedback for Gabriel B - My daughter and I went in for her 13th birthday and he gave her the most amazing service and its was truly appreciated- this man was amazing- thank you so much

Very clean and tidy restaurant. The staff were very polite, and the burgers were amazing. We also bought milkshakes which were heavenly. I didn’t mind spending the money, I will be coming back.

Food was great very dear though.

Lovely food and delivery driver was great

It's ok but don't think it's worth the money.

You know, I absolutely LOVE 5 Guys, but being honest, it’s a bit hit and miss with the ordering tbh. How can you order a cheeseburger with NO CHEESE? Or the Bacon one without BACON?? It’s happened a few times to us. The burgers are beyond amazing, but ONLY when they get the order right! It’s expensive, £30 for 2 burgers and chips. When they get it wrong, it really does make a sting!

Lovely staff and great food. I don't really review fast food places however, I want to express my gratitude to the pleasant staff working the afternoon Fri 24th Nov. The 2 young gentleman on the tills were very friendly and the lady cooking was very happy and helpful. Lovely to see in this day and age. And the food was faultless as usual. Thanks for lovely food and a lovely service.

Left out my drink that I payed for !!

Nice once and a while, good quality food

No joke, probably the best take-away I've had in my life (and I order them regularly). Portion was fantastic, food was piping hot, sauces were amazing, honestly speachless. Given that I complained about their last order, this one was quite frankly, unbeatable.

Great food, loads and loads of fries!

Still hot . And included extra sauce which I asked for

Food didn’t arrive at all. 3 milkshakes

Great burgers both expensive though

Really tasty burgers and fries. But it is overpriced for what it is. Their marketing presents that these are the best burgers you'll ever taste. It falls short of that, but they are very tasty

Order incorrect- wrong toppings on both burgers. Cold fries

Really disappointed tbh. My cheeseburger came without the cheese lol! I had cheese slices in the fridge that I used instead. Considering the price, and the name of the burger, how you can’t add CHEESE really baffles me tbh. I still enjoyed it, but I did have to reheat my burger to get the cheese right. £30 is a lot of money for 2 burgers & chips. The fact I had to add my own cheese is a massive pi$$ take tbh. Be a while before I order again, which is a shame cos the food is gorgeous!

The best experience I’ve ever had in a fast food restaurant. I was served by Gabriel B. who was extremely helpful in my food choices as I had never tried Five Guys before. Food was great and worth the price. 100% will be visiting again.

Ótimos sanduiches!! Free refil para bebidas e amendoim!