Subway in Cardiff

I made a mistake and didn't change my delivery address, but contacted Subway and they changed the address. Delivery was prompt

Everything was amazing there, the staff, food and services. Definitely come back again.

Food was nice but messed up the order with the wrong cookies

Their was missing a bottle of coke and a one of the footlong

Subway is hands down the best place to grab a sandwich! With a few varieties to choose from, you're sure to find something that satisfies your cravings. The place is always tidy, and what's great is that it's less crowded most days, so you can enjoy your meal in peace. They also have a comfortable sitting area where you can relax while enjoying your sandwich. Parking is conveniently available near the parade, making it easy to stop by for a quick bite. The service is consistently good, and I would highly recommend this place to anyone looking for a delicious and satisfying sandwich.

very polite! on time! handed with care

No meat in my roll what a joke

Food was nice and warm still, didn’t take long for delivery either

Really polite and friendly delivery person however app stated no drivers available for almost an hour ! Would not order with just eat again for this reason.

waste of time as everything was damp and soapy. wish we didn't bother

Food was absolutely stone cold when arrived. Disgusting.

Left food on the doorstep without waiting for me to answer the door, left gate wide open.

Food was 30 mins late, when it arrived the food was cold and ice cream had melted.

My 17 year old Daughter had very bad customer service , I complained and received below ....No Voucher sent , sent a reminder just blanked , they really don't care about customer service or who they hire/train. ( see below) Further to your comments. I would like to take this opportunity to thank you for bringing this matter to my attention and apologies on behalf of Spin Restaurants for the service you received during your visit to our Subway store at City Road, Cardiff and assure you that I will address the issues raised with the Restaurant Manager. Spin Restaurants strives to maintain the highest possible standards of customer service at our Subway stores and I am sorry that we have clearly fallen short of those standards on this occasion. Please rest assured that every customer complaint is openly received, as it is only through feedback that we can address any shortfalls in our standards of service. I would like to offer your daughter a voucher to use at you own convenience. Please email your address to me and I will send it in the post. Once again, thank you for bringing this matter to my attention, and please do not hesitate to contact me again should the need arise. Yours sincerely Reggie Al-Haddi Operations Manager No voucher sent and e-mail just ignored , well done Reggie Al-Haddi you standard reply e-mails are the best.

Was not happy with the driver didn’t even get out of his car so there for I had to cross a busy road due to we’re he parked but most on the time it took to get here

Disappointing that our order was wrong

Missing half my foot long disappointed

The vibe is off and not as good as the other surrounding Subways. Literally never had any issues in any other Subways in my life but the staff here make you feel like you’re interrupting them when you walk in and get funny with you for just asking them to cut your footlong in half, which they refused to do because the knife was already washed. At 8:30pm. Weird, awkward experiences every visit. I wish this wasn’t the closest Subway to me but I might just go to Station Terrace one instead from now on cause the staff are nice there and the vibe is right.

My problem with the order was the quality of the food and the substituted items. My footlong was cold, it was not toasted at all. I was not given a chocolate chunk cookie, it was not dark chocolate, it was a milk chocolate cookie. And the salted nachos I ordered were replaced for these cold dry triangle looking thighs. Very disappointed in Subway City Road. The quality was shocking.

Food was crushed in the bag couldn’t eat any of it

Just a shame I didn’t get all my order

Removed chicken teriyaki from the menu, and you can no longer "make your own" you have to choose one of there stingey recipes.

Delivery chap was lovely. He gets a 10 star review. 😈❤️

Stunning and all correct! Yummy 😋

I asked for a tuna sub . It was filled with just lettuce. That’s not what I’ve ordered haha

Rude employee, lost my appetite by his insults. If you are not in a mood to do customer service close the store for that shift.

Didn’t receive my drink, cookie or pots of sauce

I never, EVER, receive my drinks for the meal deals. And it never gets resolved. I'm done wasting money here.

Was in on a rainy Sunday night. Girl serving me was courteous and made a great sub. Was pleased with the portion size as in some Subways they skimp on the fillers. Sisnt hurt she was pretty and smiled.

I would suggest cutting the foot long sandwiches in half for ease of eating.

The food was delicious and it came earlier than the time frame that they said

I got given the wrong drink and they're not cheap!

Placed order and food was here 20 minutes later. Delicious food and really speedy. Would definitely order from here again.

Fantastic food great service thanks

The staff makes Subway sandwiches as if they're being held at gunpoint. Why would I want Subways made by dead souls.

Subway located right when you enter the City Road. Nothing special about this outlet - just felt like any other Subways - except that it wasn’t crowded at all the time we went in to dine. Tried the subs - Chicken Tikka, Chicken Teriyaki and Nachos Chicken, which were decent. It was a clean and well maintained place. ⭐️⭐️⭐️⭐️ ambience ⭐️⭐️⭐️ customer service ⭐️⭐️⭐️⭐️ food ⭐️⭐️⭐️ value for money

Not the whole order was received

Food was great and delivered on time

Dry and stodgy hash browns, turkey bland and dry

ordered at 13:25 was meant to be delivered 13:45-14:00 came at 15:15

really late, wrong items, cold food, rude driver. absolute dud

Wast of money. No options to add salad or sauce, subs are dry and dull

Fresh salad & meat! Absolutely crunchy & lovely

Worst sub I've ever had. No cheese or sauce, bread was dry and salad did not taste fresh.

Food was ok just disappointed with the time it took. Was going to cancel as time kept changing every 5 mins

All food is stone cold! Missing crisps. Wrong cookies. None of the salad items i asked for were added to my sub, around 4 bits of shredded lettuce in the whole thing.

One sandwich not cheese and toasted, one had tomatoes on it which the person eating cannot eat. Delivery driver VERY rude. Not impressed

Ordered 2 foot long meals. Recieved 2 6 inches! Contacted shop no help offered. Emailed just eat sent off photos...no reply!. Not happy

Don’t ever expect to get what you order Ordered cheese - got none Overestimate toasted - it wasn’t How hard is it to make a sandwich following a list?

Please can you refund o e meal the steak and cheese melt this is second time this has happened they gun out of 9 grain bread. But they never pho e to explane so we never had choice to either change meal or cancel my granddaughter was very up set over this now the manager has told me to contact you for refund

Ordered Tango with meal deal and was given Mountain Dew.

No meat balls in the both mega meats which is disappointing

Wrong crisps. I ordered quavers.

Went the wrong way was waiting for about ten minutes after delivery time

Didn't like it tasted dry and stale

Missing items Scammers sent me a packet of domino's in a branded box with no jalapeños or cheese for £2.50

It looks like they could'nt find a driver in time so the bread had gone all soggy. It was a soggy mess! Left half of it.

super fast delivery an defo scranit

The second time you messed up our order. Staff not accountable on phone call. A £40 bill wasted, will not use again !

The wedges wer luke warm and soggy the boxes were wet. Absolutely inedible

Food came with tomatoes which I didn’t request. Crispy onions weren’t provided. The driver was very rude. Last time I order a Subway 👎🏻

Didn’t bother to cut it, drowning in the wrong sauce overall poor

The food was delicious. But, my Cookies were missing yet I was charged for them. The subs were also very badly wrapped.

Ordered double up on filling, but didn't get it. I got extra sweetcorn instead yuck.

City road subway never gets the order right, always something with that store

Order was completely wrong. Called them and asked them to send it again but correctly and they said ‘nothing they can do’ so … I paid for food I didn’t order and just had to accept it. Absolute joke.

Wrong bread on multiple sandwiches. 6inch was given when footlong was requested. Not the first time order has been incorrect.

Food was freezing cold ! I had hardly any lettuce in my salad

Usually pretty poor from here considering how much it costs, but that comes with delivery services anyway and I understand Subway workers are often alone and it can be busy. I don't review normally in any case but the care put in to the food this delivery was amazing, packaging and the food. Nothing incorrect, packaged well, no mess, thanks to whoever is on shift today!

I would like to write a review about a coworker from City Road. I have gone to pick up my order, the customer assistant has asked me a question, I had not understood what he has asked me, since English is my second language and sometimes people have to repeat something to me twice, then the customer assistant had such a rude behaviour about me, like he was angry with me, and he has even made me feel very uncomfortable. I will not go again because of him

Sub was made well, but they forgot to put sauce on it...

Its 2022 and we still putting cold drinks in the same bag as hot food 🤦‍♂️

Wrong bread and no sauce for hash browns

We requested Italian herbs and cheese bread, but received plain hearty Italian. Also, one was toasted and was asked not to be. Also no spinach in either tuna, no cheese or crispy onions in the ham roll, no dip in the hash browns. Very disappointed as usually City Road branch is spot on.

Wedges unseasoned and roll a mess

Got one of sandwiches totally wrong, bread was a little chewy! Speedy delivery.

Missing items, paid for 2 meal deals and received only 1. Always something Missing with Subway and McDonald's

Incorrect bread with the chosen fillings but otherwise good

Well I think a 2 year old would of done a better job.... Completely messed up our order... Caused an allergic reaction because of this and now we are in a n e because of it..... Refund... And avoid.

Food came quickly which is great, but this time and the last time I ordered there was no cheese in my sub, and this particular sub fell apart all over my lap sauce and meatballs everything's the whole loaf had been sliced through, it was like it was made by someone with their feet...again no cheese, literal let down

Numerous items missing, incorrect items on sandwiches, not toasted when requested. Overall poor order fulfillment.

Great subs! You guys know what does it mean putting everything in a sub! Thank you 🙏

Barely anything in the salad and was missing stuff I had put on the order also!!

I ordered a foot long cheesy pepperoni. My sub was wrapped in soaking wet paper from the condensation in the bag. This is meant to include marinara sauce yet mine arrived with no marinara sauce even though I stated in the comments to make sure there was plenty yet none at all. Paid for extra cheese and there was hardly any.

Very clean outlet, good lighting, ample car parking just outside and most importantly staff member Raghav who served us was very friendly, enthusiastic and knowledgeable. Nothing was too much trouble and he went about methodically preparing the items and ended with a fond farewell - service with a smile goes a long way for repeat business !

Delivery time changed by about 15 minutes but that’s only because the restaurant was busy so that’s fine. However the nacho chicken bites were cold when they arrived

Missing items and all three subs were made up completely in correct and were the wrong size etc .

The salad was missing guacamole and didn’t have much cheese, tomato and cucumber. The sandwich was pretty slap dash, didn’t seem toasted and not much filling A bit disappointed to be honest. I order regularly

Brilliant service from the team. Barely had to wait for my online order and was given a free cookie anyways. Really lovely people.

Gave me the wrong meal deal again

Great sandwiches and Freindly staff here...

Our order was completely wrong. Each sandwich had the wrong meat with the salads and sauces choices. We were missing salad items, the food was not toasted and had no cheese. We ordered a tango and got a Pepsi and our chicken bite arrived stone cold and with no sauce. We called the shop to mention our order was wrong and to see how this could be rectified, but sadly had to leave a voicemail and did not hear back. though our food was eatable, we both had to bin lots of it as we both disliked what the other had ordered (my partners meat choice was with my salad and sauce choice and vice verse, so had food that we both didn’t like). Might be a good place to order in person but would not recommend ordering online

Order was wrong, ordered a tango and a choc chip cookie but instead got a smartie one, and a peach and mango robinsons, they added cheese even though I specified not to and seems they put some garlic stuff in too?

Awful, I know it's a quick sandwich but the place this subway is located isn't even busy... They got the items so wrong in the sub and the sauce they did put in there is lacking... Had to add my own! Not being funny but it cost £10... At least pay attention to the request

This was the worst subway I have ever had. Ordered two footlongs one with no salad or sauces my daughter is fussy and won't eat anything with sald or sauces in. We'll it was plastered in sauce and went in bin. I have requested a refund for missing item as this was not what I ordered. My footlong was also plastered in sauce I asked for sauce don't get me wrong but not the bottle. Bread was soggy. All in all waste of neay £20. Never again. City road take a leaf out of Pentwyn subway, they deliver the sub in boxes with sauce in seperated containers, other than that employ someone who can read an order correctly 😡

A lot of the items I ordered for my salad were not included, including guac which I paid extra for. The lettuce wasnt fresh and it was hard and iced cold.

Bread falling apart all cold no cheese

Awful service, do not order from this location

Subs were nice and order was correct only issue was the chicken tasted abit weird had a tangy taste to it

The only thing I can think of is there’s a cheese shortage at subways across cardiff. Every time I order a subway there’s never cheese even after putting a note on the order. Always missing items from the subway which is a shame, if I walked down I’m sure they wouldn’t miss anything out but surely this takes away from being able to order online :(