Subway in Flintshire

waited 10 minutes to pay because the woman was just on her phone ignoring everyone, even with people waiting in line. the staff are unfriendly and rude. wouldn’t recommend at all.

This particular branch isn't great at the best of times, on this occasion the service was shocking and the lady was so rude and blunt. I stood in the que with 3 other people behind me for 5 minutes, only for the woman the eventually say if we want to order we have to use the touch screens, do the 3 people behind obviously got to the machines first, so I then basically became last in the que out of the 4 of us. So what should have been a 10 minuted stop I to subway, turned out to be 35 minutes. What a joke. Bad attitude vibes 100% here. Terrible service. Shocks me how they still get service.

Terrible service in Dobs hill. The manager was rude and rushed off her feet. Not allowed to speak- you have to use a machine. Waited 30 mins for a fast food chain as they were more interested in the uber/just eats than the actual human cUstomers. DO NOT GO THERE!!

I absolutely hate self service, I don't work for subway, I do not serve myself. I do enjoy the food tho.

Easy to navigate the menu and place order.

We ordered well in advance for lunchtime. It was late so didn’t have time to eat it

No complaints here, used the order screens (first we’ve seen in a Subway) and food was quick with no errors.

Said delivery would be 25 minutes before ordering then took over an hour to arrive. I had no drink and without the chipotle dip. Not acceptable!!!!

I wouldn’t recommend the garlic bread but everything else is perfect

worst subway ever. got orders mixed up. added things i never asked for onto my sandwiches. then when i rang to ask how to fix it they called me a liar and swore down the phone at me. Gave us the wrong crisps and also told me i only ordered 1 drink when i ordered 2? Terrible place never ordering from here again

I ordered 2 sandwiches and they were completely wrong ordered no sauce and they both had sauce gave me the wrong crisps and treat customers like shit calling me a liar

far too little filling. eating my sub felt like a chore

Bread not toasted. No meat inside only salad and way to much mayo making the bread very soggy.

missing sauce and sub was tiny more bread than filling look like it had just been slapped on, paid for extra cheese can't see the 1st lot never mind a second lot. ordered a Large waffle fries would hate to see the small portion

I was really disappointed with my food. I ordered two meatballs marinara's and was very disappointed to discover that it may aswell have been a sweetcorn sandwich with a side of meatballs. I did order sweetcorn but the amount given was insane. it was on both sandwiches too.

The worst subway ever, young people or new people always serving . stale bread every time , won’t be going back

Got my order wrong absolutely livid

The sandwich was cold and missed items off of it. Also the driver was smoking and all my order smelt of was cigarette smoke which was very off putting

paid for a foot long and only got a six inch

Ridiculous in here just been in I saw 3 staff members one on till the other two just in an out floating about avoiding any customer engagement so if one’s in the till an the other two are avoiding serving customers in a dead quiet shop how is it still here not even a (be with you in a moment ) one guy came out looked at me then went into the back an was munching peanuts I hope he has been trained properly I wouldn’t want to be cross contaminating with those basically a bunch of lazy some one ellse can do it kinda staff with an unfriendly an unprofessional unwelcoming vibe I’m going to tell this experience to as many people as posible

Waited nearly 20 mins for an absolute mess of a sandwich which I ordered from the screen and didn't see any option for toasted. Also hash browns were freezing and the sauce was wrong. Worse subway I've been too

over 1 and half hours for delivery and didn't get all ingredients on either sandwich

I ordered 9 hash browns with bbq sauce. I recieved 5 rubbery cheese bites (I think?) and no lid on the bbq sauce, so there was none left when it got to us. I also ordered cheesy garlic bread but what I recieved was toasted bread

The food was cold and no dips came with it. We ordered 3 cookies and none came. Very disappointing.

Slow service and the workers were grumpy dont recomend

AVOID THIS ESTABLISHMENT! THEY SHOULDN'T BE ALLOWED TO BE SUBWAY FRANCHISEES.I would give zero stars, if I could. The staff are VERY UNFRIENDLY & UNHELPFUL. It's the second time I've been made to feel as though I'm an inconvenience rather than a paying customer. I think it is their aim to repel walk in customers. A young female member of staff completely ignored me & a young male member of staff scowled at me. I don't think they could smile if their lives depended on it. I asked to give an order over the counter as I find the screens difficult to use. I have an essential tremor in both hands. Therefore my hands shake uncontrollably. I had to dictate this message to my phone. Also, the screens are a breeding ground for microbes! He looked at me and said, 'I have 4 sandwiches to make already!' then continued to ignore me. There were no other customers waiting. You are forced into using the screens to order, as they also obscure your view of sandwich fillings with a large Subway sticker. If the establishment only wants app orders and deliveries, then don't subject the public to your miserable staff who clearly have a terrible work ethic. I decided to leave without giving an order. Try Gregg's next door. They have more options (including healthy food) & the staff are friendly & professional.

they forgot all the sauces on a £20 order

Wow. I guess I’m not the only one to receive horrible service. Very unprofessional and rude. They Didn’t even look at me in the eye once…. whoever is the franchise owner. Sort it out.

Rubbish. Asked for a wrap, we all know what a wrap looks like don't we. Apparently not the lady who works at this subway. She made what can only be described as a small square, with about 3 slices of meat. If she were to cut it in half (which she didn't) it would have been two thin strips of food. Oh and she was training a new guy. She also tried to argue with me when I corrected her on the other part of my order. Don't bother!!

the last two times i’ve ordered the fries they’re cold which i’m aware can’t really be controlled, but both times they’ve forgotten the sauce

Always miss an ingredient, bread feels stale

everything well made and received 👌

Poor food, argumentative staff and simply just rude. Staff are more interested in telling me how wrong I was opposed to trying to fix the mistake Do not eat here if you if you don’t have to!!!!!

I think I had the whole pepper on my sub in one big clump. No Jalepenos which was asked for and it was cold, hadn't been toasted as asked for, disappointing, won't be using this subway again.

These robots you employ are becoming slightly more convincing. Unfortunately they do not yet seem to of grasped customer service.

They forgot to give me my drink

Absolutely disgusted when I went yesterday there was a young lady with hair down to the counter. She kept putting her weave ((Hair)) on the counter. The hair was in the previous customers nachos she had all the sauce from the food in her hair. She was making food her hair was going all in the salad and on the chopping surfaces which were not cleaned once. I decided to choose to leave and not eat there. Absolutely disgusted to be honest how unhygienic it was in there. Her attitude towards people was vile. A food hygiene inspector would have a field day in there.

food was cold and didn't taste nice because it was cold only thing ok was the footlong cookie

Very unhygienic behaviour of staff who was on phone all the way, didn't wash hands after taking trash out and keep putting her phone where food lays. Also language extremely unprofessional. Also forgot half the order and made me drive all the way back.

sandwich came untoasted which wasn’t what i asked for but oh well easy mistake to make however the packet of crisps came with burn marks in the packet creating holes making them stale

Spent over 20 pound missing the raspberry cheesecake cookie from one meal and an orange juice from the other will not be ordering again

order was wrong tho!! no pepperoni on that footlong

Ordered double portions of meat- didn't get them. It was clearly one portion split between two salads. Loads of salad items were missing; bacon bits, cheese, gherkins, sweetcorn etc- as was the sauce. One single piece of sweetcorn on one of the salads. No answer on the number provided- so that the issues could be rectified. No provision to list the missing items online and have it rectified that way. Absolutely shocking.

cookies, drinks and doritos missing from order

Ordered vegan sub, but received a meat sub

Missing items from order, but refunded promptly by Just Eat. Food delivered promptly, food good quality.

The sub had way too much sauce. It was covering everything and dripping out.

The sauce I ordered wasn’t there but the rest was good.

the sub and cookies were great. But I was given the wrong ice cream, when I contacted Subway I was informed that it doesn't give the size on the order so they gave me the smallest size. I was then told I could only get a refund through the app

Chips undercooked, no dip with cheese bites or wedges and no cheese on sub

Worst Subway I’ve ever been to. Rude staff shouting that they won’t take anymore orders for 1 hour. Forced to use the machine to order but it doesn’t cater for all dietary needs. Avoid.

Hardly any bbq sauce on the meatball sub/on both on the meatball subs. Very disappointed with the meals overall

Food has just been delivered and it is stone cold! Can you please advise how i can request a refund

missing items from my order chips&cheese bites were cold and one sandwich had mayo on it when not asked for very disappointed

my meatballs were hard and had a weird taste to it , and the other sandwich was toasted but we didn’t ask for it to be toasted

Fabulous food, and service. Really impressed with the quality of customer care as they bent over backwards to accommodate my order, thanks again!

ordered from subway but didn't receive any of the subs just the extra bits of the meal deal, waited much longer than expected, 2 meal deals were ordered

we did not receive half of our order and the bits we did order were made completely wrong

always leave items out of order and bread tastes old.

Missing 4 out of 5 items - the food is stone cold … and the food just looks purely inedible !!

Delicious subs delivered quickly.

Missing ingredients on my order

spent £40 and missing multiple items

i paid extra for the tangy cheese nachos and didn’t receive them. all they did was put a note on the bag saying they had ran out and didn’t bother to substitute it.

once again no footlong pepperoni pizza with my order but you've charged me for it ridiculous

Toasted subs were ice cold had to reheat and the bmt packaging was not sealed

The salad was made nice and food was fresh etc, but I asked for a tuna salad with extra tuna and I didn’t get any tuna whatsoever. I tried calling you multiple times but no one answered my calls. I have unfortunately had to submit a refund request with JustEat, I was hoping we could’ve resolved the problem without having to do this. Usually very good from here.

Delivered late and cold, drinks and one meal missing, called the restaurant and staff were rude, will not order again

Didnt even get meatballs i paid for was told to call justeat also sandwich i didnt want toasted was toasted an no extra cheese which i paid for just basically warm bread

No salad or sauce on our subs, not prepared with anything like a lot of the ingredients or sauce as per requested

ordered 2 subways and drinks only received 1 subway very disappointed got both drinks

missing cookie and bag was unsealed when delivered

Ordered roast chicken salad - paid extra for cheese and nachos. All that arrived was a box of lettace & cucumber- no chicken or cheese. Very disappointed and paid £15

Gave me wrong bread and missed sauces but otherwise ok

I ordered double meat but only received a single portion. I would like a refund of the £3.99 I paid

I've received a note there wasn't any meatballs which I have paid for and will need the amount refunded please

Pizza is all squashed and hash drown dip split all over the box

The food was not edible. The sandwich was burnt and hard to eat.

It was ok ! But it wasn’t what I irdered

Delivery was ok but the order was wrong. Added items I am allergic to. Was told to call just eat!

Late delivery not too much of an issue, but missing the Pepsi Max.

I would give the food zero stars if I could, I ordered a salad that came with zero toppings and no sauce, considering I paid extra to have to have double toppings is unacceptable. Do not order from here and save your money

Cookie has a bite taken out of it

Ordered a meal deal (sandwich, cookie drink and crisps) only the sandwich turned up.

They didn't give me my cookies when I asked for cookies and made my sandwich a small when I asked for a large

I’m not one to complain , but this really bothered me for £36 the food was cold , chicken was stale asif it was 2 week old , and there was literally no sauce on Doritos . Won’t be ordering again . Not happy at all

Was missing the tuna sandwich due to no tuna in the restaurant

Absolute joke food was squashed to a pancake.

On time however order was broken up and cold

Asked for the sandwich to be toasted but wasn’t.

All food was either ice cold or stale

the bread is absolutely rock solid I can't eat this.

Forgot 2 items that had been paid for and wouldn’t answer the phone when I called them 3 times to sort the issue out.

Either understaffed or they’re all doing nothing in the back, waited ages and wasn’t served so I left. Bad service at this subway.

The staff were terrible the lad there chucked my sandwich at me and it was hanging out the paper. When I actually opened it to eat it just fell apart in my hands,

Absolutely shocking! Yet again a full meal missing and no one to contact for a refund or even the food!! Appalling😡

HAVE ORDERED NACHOS TWICE NOW AND BOTH TIMES, NO SALSA AND NO JALAPENOS ????????

Absolutely disgusting, meatballs were rock solid, chips were soggy but hard and soggy at the same time, food went straight in the bin What an absolute disgrace Can not pass that as todays food

Went in for a treat , seen the lovely picture of the vi Brie , ordered it & it was horrific, flat piece of warmed up bread with very little in it. I said that doesn’t look like the picture the staff grunted & walked off !! Pictures below of what I ordered to what I received! This was best part of £10 too with a drink & cookie 🍪 what’s happened to subway ?

Amazing service, thank you so much!