Domino's Pizza in Flintshire

Shambles. Missing cookies which the driver said would be delivered in 30 mins. 45 minutes later nothing so ring the store who said they wont be sending them out as there too busy Jokers

Tried to order by phone - impossible!

It's good there excellent food and service

Waited at the counter to be served at the shop for 25 mins. No one else in there around seven staff working. Was told someone will take the order in five mins twice. No one spoke to me but plenty of staff taking about holidays etc. This was on Friday around 6pm. Got fed up walked out the shop drove to flint and got a pizza for my daughter within 10 mins. Awful place and dirty.

The staff was very talkative. Food was cooked to order. Asked the staff to cut the pizza in more pieces. The staff was more than happy to help. Very clean.

the best takeaway pizza I've ever had

The food arrived cold and the delivery driver was rude and it’s way overpriced for what it is plus there was a hair which put me off eating

Ordered at 8:40pm, we were told to expect food between 60-70mins after placing order, thats not th issue, the issue is my food was at the quality check stage by 8:50, the food was sat at that stage until 9:45pm, turned up stone cold so had to put the oven to heat it up, thought the whole idea of ordering a takeaway was so a person didnt have to cook. Not the 1st time this has happened, and have left feedback on the surveys sent by email but obviously not fed back to the store. Found the later we order the better the food but cannot order at 11pm everytime we want a pizza. SORT IT OUT DOMINOS!!!!!!!

If your going to collect it's spot on. As for delivery I can't comment. The deals they have on lunch to mid afternoon are always very reasonable

Collection lunch to mid afternoon deals are very reasonable. Never a problem always ready on time.

After spending £63 on food it arrived missing an item rang up and the manager started laughing like it was some sort of joke absolute rude will not be ordering again

I know someone evil would have to invent dominoes if it didn't exist but- this- was an affront to pizza. And I'm not even close to some snooty Italian. I have enjoyed student pizza hellholes at times- at least they managed cheese and toppings on top of their grease. This was the dreariest desert of a doughty doughy drought I've come across yet. And that is by dominoes own standards; of deciding sauce and flavour and cheese are just simply in the way of all that lovely dry dough everyone wants to spend 20 quid to get in their face without any other supplementary flavour. It's like the anti- Atkins diet- more carbs than your body could absorb while carb loading on chargrilled carbonara. And nothing else. Lest we might cheat on our regimen with some tomato sauce or a grain of cheesey flavour. I've never heard of a business so obsessed with gp since my local newsagent got diagnosed as a hyperchondriac. But enough of the jokes. Go to macdonalds and buy 20 triple cheeseburgers for the price of a pizza- you'll get more protein, veg and flavour by a doughty mile.

Ridiculous customer service,waited ages for delivery,got the wrong pizza. Called the place and was told they cannot deliver the right pizza as they too busy ,they can just refund for the pizza 🤣

No delivery and said it’s been delivered and nobody answer the phone. Absolute joke.

Over an hour for a delivery that was quoted as 30 mins..... eventually arrive stone cold ! Called to check when we could expect delivery or at least the time it left store apparently this is not possible

After waiting over an hour decided to ring for an update on our order, we were told they were short on drivers with no time frame. Ended up having to go and pick it up ourselves, a quick phone call to us and we could have picked it up a lot sooner had we been made aware! So ended up with cold and disappointing food. Definitely not worth the 62 quid.

Absolutely awful service this evening the pizza turned up cold, rang the store to let them know. Lady that answered was polite enough, passed me through to someone else who could help. The man refused to believe they were cold, telling me I'm wrong and they're hot as he quality checks them himself and they go straight out for delivery once they've been cooked. I explained the tracker was on quality control for over half an hour before it updated to out for delivery so how could that happen if they were cooked then sent out. He talked/ mumbled over me telling me they're not cold, he checks them himself and they don't sit under any heat lights or hang around before being delivered then rudely said bye and hung up on me before I could even get a word in. Don't know if it was the manager but if it was he's probably in the wrong profession to be dealing with customers.

Last time we order from domino's, expensive, cold ,wrong order and noone picking up the phone, what a waste of money, last time we spend our money in their shops 😡😡

Gone downhill. Used to have no issues with this dominos however we have had multiple issues this year. Multiple times toppings have been missing from the pizza(s) which we paid extra for. One delivery was held on it's side instead of flat which resulted in the pizza being a total jumbled mess. And the most recent order took 2 hours after ordering to arrive and arrived cold and with a sauce topping missing. Not the quality or experience we expect from dominos especially when you spend nearly £50 on it.

Absolutely awful. Manager was rude and put the phone down. I’ve contacted head office for a refund!

Mayhem. Waited 40 minutes more than should of. Told 12 minutes when arrived which was 15-20 mins later than should have been. Ok fair enough I thought probably busy. 25 minutes later am told its just gone in be 5 mins another 20 mins till it came. Shambles. People shouting at each other. Very unprofessional. Some charity cancelled there order over phone as they said they could no longer deliver. Obviously annoyed customer hung up. Someone commented argh well not really bothered whether they come or not. Total shambles. No real apology when Pizza actually sorted almost just thrown over counter. Kids running the place zero organisation. Owner prob sipping Cocktails in Barbados. Won't be contributing to his life style anymore. £40 out of pocket due to missed appointment because of lies that was nearly ready.

Always quick and reliable service from Dominos Queensferry both in person and delivery.

Took over an hour and a half to come and when it did it was literally stone cold. Went in the bin as I'm in a hotel and no way to heat it up. Complete waste of money

Toppings not on pizzas, hardly any cheese on the margarita pizzas. The pizzas were crunchy to bite into

I pay for extra cheese every time and it never comes with it. Pizzas are often dry.

£22 for two small pizzas delivered isnt too bad, however I would at the very least expect the food to be delivered hot not cold.

Ordered as a one off at 11pm... food arrived at 2AM!!!!!! CALLED THE RESTAURANT TWICE!!! the food arrived stiff as a board and freezing cold .. Will be raising a BIG complaint in the morning requesting A full refund and a replacement meal as its so expensive for what it is anyway and the food is below par lately.. bot good wnough pizza hut it is in future..

Done a online delivery which said it was coming in 30 mins took the money straight out of my bank then get a phone call about 2 mins of placing my order saying it will be over 1 hour 30 mins so I have asked for a refund, nothing has came back into my bank so had to phone them up about my refund an they sed it will take about 5 days for my money to get back into my bank!! , very bad service quick to take my money out of my bank , JOKE !!!

Lovely young man when we came to the store and requested something for our double decadence pizzas. They were spot on and thank you very much for your help and my little son also said thanks for his pizza and chicken strippers and for the lovely man who cooked them. We be back soon

Just went in to ask if they have gluten-free bases. They do! Which is great. But the lady was rude, so won’t be ordering in a hurry, if at all 😒

It’s joke dominos not Pizza Hut expect cash payments will not be using either restaurants in the future

Quick preparation and good quality food!

Edit: replied today almost 6 months later apologising and asking me to contact them after ignoring the review since December 2021 Been ringing and ringing and ringing won't answer the phone, took my money on the app for an order and order doesn't seem to have placed. Must all be sat around on their arses because they're just letting the phone ring out. Manager needs to sort their head out

Ordered two vegan pizzas. However, one came with a chunk of ham placed in the middle. Clearly not by accident. Wont be coming back. What a joke!

it was so good I would highly suggest you get it from here if you have a higher budget when ordering also the delivery driver was so nice and gave my son 3 bottles of pop after my son tipped him. His name was Jamal. Also I would suggest delivering as the other reviews are staying stuff in the workers in the store issues so make sure to use there website!

If I could give zero stars ⭐️ I would, after asking them to change the cheese for a diary free one due to allergies they refused point blank. My 6 year old son was left devastated as a result as he likes and can eat meat without being poorly but not diary. Worst part of the service was they refused to put a manager on who then we could clearly hear screaming across the store in the background. A manager should be able to manage the store and customers support. While the person was rude on the phone they should be able to pass a request onto a manager at the customers request. They they refused to give names so we can’t name them while making a complaint. If it’s policy then there should be no issues if you will be backed up by head office. Definitely a issue with with the individual store and mentioned staff as it had not been a issue in the past. Avoid at all costs. Neo Pizza on the other hand a quick phone call and all sorted!! they will now get our business in future.

If I could give zero stars ⭐️ I would, after asking them to change the cheese for a diary free one due to allergies they refused point blank. My 6 year old son was left devastated as a result as he likes and can eat meat without being poorly but not diary. Worst part of the service was they refused to put a manager on who then we could clearly hear screaming across the store in the background. A manager should be able to manage the store and customers support. While the person was rude on the phone they should be able to pass a request onto a manager at the customers request. They they refused to give names so we can’t name them while making a complaint. If it’s policy then there should be no issues if you will be backed up by head office. Definitely a issue with with the individual store and mentioned staff as it had not been a issue in the past. Avoid at all costs. Neo Pizza on the other hand a quick phone call and all sorted!! they will now get our business in future.

So hit and miss all the time. Have used this dominos for 7+ years. Pay extra for double decadence. Get what appears to be no sauce in the layers. Have come accustomed to calling and asking for extra usually not getting it. Make changes to the pizza and they’re ignored. Toppings missing from the pizza. No call. Crazy difficult to get a refund even when offered by the manager (took 12 weeks and several phone calls). So much potential. Management really need to crack down and improve customer relations.

Absolutely shocking. Only delivered one of two items ordered, driver assured me he'd fetch the missing item straight back only for nothing to have been delivered an hour later. On phoning them, the guy on the phone tried to blame me for not ringing and telling them about it.

Even the cheapest and frozen pizza is better than Domino's,pizza uncooked,no taste,potatoes slices like bricks and wings(half wing for 1£).Everything overpriced.

Food took nearly 2 hours to arrive, was cold and there was no ice cream that I had paid for. Rang up and was offered store credit. Wouldn't mind but this has happened twice now consecutively. I'd collect if I was you. Less chance of them messing it up. Not the drivers fault, just the main store not checking orders properly before they go out. Funny how it sits in quality check on the tracker for an hour and they still get it wrong...

Ordered via the app, the app said the pizza was in the process of being checked, 50 mins later I phoned to ask where my pizza was....... I was told it would be another 50mins until delivery, pointed out to staff that my pizza probably wouldn't taste very fresh after over an hour quality checking, was told "we can make it again but it will be longer for delivery" ..... 🤦‍♂️

40 minutes after ordering online, i received a phone call saying they had no drivers and it would be a further 2 hours for delivery minimum. given the option of waiting 2 hours + or refund which will take 3-5 days. Decided to take the refund. surely a driver shortage was known about before 40 mins and orders should have been stopped or informed earlier?

Its only good if its not busy, if you plan on ordering midday or very late at night then go ahead otherwise save yourself the headache. They made me wait more than 1 hour last time and the pizza was cold. I didn't complain since these things can happen. Today I ordered again and its been longer than an hour, I called for a refund and the manager told me they can only refund when they aren't too busy.

Ordered a meal for collection but due to work i couldnt collect and when willing get delivery which i was happy to pay for rang 3 times no answer if though it said ready for collection yet no one answered the phone. Not good enough. Want a refund

Ordered on the app. Somehow the order went through twice and charged me 2x £19.99 the restaurant called me to tell me the error and said I’d get refunded for the mistake. After over an hour waiting we’ll over an hour and several phone calls later I get told that my order has been delivered (which is had not) I was asked if I would like my order redoing which to the point I said no,could I have a refund which they said do t worry we’ll make sure you are refunded Anyway over two weeks later I’m still down £39.98 I’ve tried emailing them to ask for a refund and still nothing. Blatant theft and I’ll never use them again. Trading standards will be contacted

Friendly staff, lovely pizzas, though we find the BBQ sauce base too sweet.

Just ordered. Simple to do. Very fast delivery. Food spot on. Can't ask for more 👌

Excellent Pizzas They haven't got this far by being rubbish Nice well mannered staff

Made a collection on the 9th of January 2021. The app told us to collect so we travelled there to pick up our order. Once we arrived the store assistant couldn't find our order at first. After 10 minutes eventually he found the order ticket and apologised. I assumed the pizzas were going to be out pretty sharpish after our wait, but I was wrong. I had a 45 minute wait for my order, if they had explained this I would have just gone somewhere else. Once I finally received my order they said they would issue a full refund, this never happened. Once I got home, I realised my order was incomplete. Absolutely terrible service.

Just had their deals £50 of when you spend £100.Well that's the last time I'll be doing that. The cheese pizza looked like they picked the topping off it. Have they run out of cheese or is it a case of you had your pizza for half price so your only getting half the topping. What a let down this meal was I've given them 2 stars as the chicken wings were ok and I mean ok not as good as the last time I ordered from them.

Ordered via the app for collection, order was ready when the pizza tracker told us it would be and it was a breeze to collect just follow the instructions on the screen and pick up your pizza in seconds. Staff were very pleasant as expected

Ordered a delivery of two pizzas, two sides which arrived on time which is the only plus in this whole saga. Pizzas where not exactly hot even warm just tepid. One of the sides ordered was totally wrong. Having started to eat one of the pizzas, getting 2/3 through,I stumbled upon, and nearly choked to death upon, a rock hard 2cm black item which certainly was not meant to be inside any pizza let alone mine. Having called the shop several times to report this the attitude by everyone I spoke to was simply shocking and somewhat unbelievable with a request being made by one person to see the "whole pizza". Had I have swallowed the suspect item I would have duly complied by throwing the pizza I had eaten right back up and returned it them in a box. However this would have probably been boxed up and sent out with the next delivery. They simply where not interested even putting the phone down on me. Having eaten Dominios around the world this has to be crowned the worst store. At a time food outlets throughout the UK are closing down how this one survives I do not know. Stay well clear

Not welcoming at all. Very abrupt and rude. Made to feel like you are inconveniencing them. They refuse cash, which i thought was legal tender. I was made to wait outside while the Pizza was prepared. The pizza tasted rank and was not worth £5.99

Utterly poor ..... wife ordered a pepperoni pizza this evening only to discover when eating it it had been drenched in BBQ sweet sauce. Totally unacceptable given that when I phoned I was fobbed off by some member of staff who simply couldn't give be bothered. "If you've started eating it then we can't do anything about it". Sheer incompetence. Won't be using dominoes again!!

Good pizza, fast delivery. Always hot, and as ordered.

I can’t stress enough how rude (2 managers) are in the queensferry store. We rang up as our order wasn’t correct and the response we got from the “manager” was “what do you want me to do about it”.The management has to do something before they have no customers left.

Absolutely fuming. I ordered a meal which had a Chicken Mix missing, I called the store at 6.34pm to be told it would be 15 minutes so I left it 25 minutes because I know you are busy. I got told the driver had left the store and would be 10 minutes, 20 minutes later I called again. There was no answer for a good while. I got through about 10 minutes ago and spoke to a young lad who said he was still out on delivery, couldn't tell me which driver it was because the Store manager Catherine was busy, she had the passwords to get into the computer. She declined to take my call because she was busy?? You do not pay near on £50 to be treated in this manner. It's now nearly an hour since I ordered my food. I have cold pizza and still no chicken. The young lad on the phone told me Catherine didn't have a surname??? And then when i asked him what his name was he slammed the phone down on me. Absolutely LIVID!!!

Second time we have ordered a delivery from here. The first one was wrong and never rectified, but we gave them the benefit of the doubt and ordered again about a month later... and it was wrong again. When I asked to speak to a manager I was told they were too busy. Disgusting service. I will be using Pizza Hut from now on.

Thanks so much for the pizzas today at Royal Mail Much appreciated x

2nd order in a row bad attitude service ... order dropped at the front door first time with items missing and this time the same items missing .. was asked rudely over the phone when I complained did I still want them and then waited another hour .. bad attitude from the 2 people who took the call doesn’t take much to apologise!..

Ordered online for a 7pm delivery got other kids food ready phoned at 7.20 asking where food was got someone just saying it will be another hour with no explanation other than we are busy? So why let me order it for 7pm? His attitude was that he couldn’t give a **** really so I asked how long it would be if I went down? Oh it will be ready straight away so went down upon arrival I was ignored by the two lads on the tills then I eventually told them who I was and he said oh we’re just re cooking it now so obviously my order has been prepared then sat there for no one to deliver so they ha to reckon it?? I asked to speak to the manager who happened to be the other guy that had ignored me I tried to explain that this was no way to run a business and no wonder they had bad reviews they could have at least rang me to say it won’t be ready it will be another hour or would you like to collect it sooner? He didn’t really care just said he would refund my knee and still give me stuff, will Wait and see if that happens but no way to run a business then while I was there they ran out of large boxes and were low on cheese blaming the store manager it’s a complete disrespect of what I assume is a good named company will be sticking to Pizza Hut in future the young guys definitely need some customer service skills !

Been here a few times before and been disappointed, however gave benefit of the doubt as rumour speaks of a young legend named Taylor Speechley who works here. Beyond happy to say the rumours are true!! That guy turned this place around and I can honestly say it is better then the Ritz now! Big ups to Speechley give the lad a rise!!! Hell I'd make him a manager you'd be daft not too!!! All hail Speechley!!!

Ive ordered from here a few times, service is usually fine. After this experience I won't be making that mistake again! The food was 20 minutes late, cold & the pizza was medium despite paying for and expecting a large... The lady who answered when i called was fine, and even offered to put £20 on my account! So i apologise for the slight attitude but this is just inexcusable...the credit wont be needed.

Good staff Fast service Delicious pica Thanks for good work!

I'm very tolerant of mistakes but when half my delivery is missing, the phones put down on me twice and I'm told that if I want the missing part of my order I have to wait 2 hours that's a joke. You didn't even try to fix my problem.

Absolute joke, they didn't deliver half of our order mistakes happen that's fine. What isn't fine is when they put the phone down on us twice, they wouldn't deliver it and said if we wanted the missing bits we would have to wait a further 2 hours, said if they reimburse us for the inconvenience of collecting they said they wouldn't do that. Customer service is a complete and utter joke.

Had a delivery from Dominos, what an absolute robbery for 2 pizzas, very small and taste average. £23.98. 1 Cheese and Tomato and 1 pepperoni. I will never use Dominos again, I wanted to see what the fuss was all about eating from here.

Nothing bad with a food but this is the 4th time I have different pizza then I ordered.🤨

Order a delivery online. Wait just over an hour. No pizza, ring up to be told "we're short staffed and no delivery drivers " ask how long it will be. "erm, at least another hour, erm maybe longer" no apology, nothing. Sort it out, over 2 and a half hours for a pizza. Order cancelled. Fast food, total joke, Pizza Hut in future.

Absolutely brill nice pizza friendly service

Great food, but Poor Customer Service.

Where do I even start! If I could give this branch 0 stars I would.. the staff are extremely rude, the last time I went to collect my order, I stood there waiting for someone to even make eye contact with me, there was about 8 staff in there and not one of them came over to serve me. 5 more customers came in after me and still nothing. After nearly 10 minutes waiting I spoke up and someone came over and says ‘can I help’.. tonight we thought we would order some pizza and have a chilled night, I had received a 50% off code so decided we would get a pizza each and some cookies. Couldn’t find where to enter the promotion code online so googled it which said it’s at payment so I proceeded and turns out it wasn’t so I ended up paying nearly £50 for my food! If I would have known I would have done the buy one get one free on collection offer. I rang the store to explain to which I had a reply back saying there is nothing they can do which I was not happy with so the phone operator said to wait a second to which they didn’t put the phone on hold so I heard every word of what was said. The team leader (I assume) said that it was my ‘own fault not theirs’ they then realised the phone wasn’t on hold and put it on hold. They then came back to me with ‘we will refund you the 19.99 pizza’ it may take 3-5 days.. most unhelpful, unprofessional and down right arrogant people. I do not have much faith in the company if they’re employing these people! Will not be ordering from this branch again. I have never had a good experience with them and always find myself coming away from there angry.

Bad quality... poorly prepared... feel not well after a pizza or chicken from here

Customer service, could have been better. Despite my take away meal being ready, I waited for nearly 15 mins to receive my meal. Almost as if staff begrudgingly serve customers instead of being greeted.

Arrived on time, warm and no mistakes. Pleasant delivery driver. Never had any problemd. Thanks!

Used to be one of the best around but the past year it's disgusting, cold and often undercooked wouldn't ever order from here again.

Ordered food 50 minutes in advance for home delivery and then turned up 45 minutes late and cold if it had been cash on delivery I would have sent it back !! Late food and not hot !!! Do not use.. Sorry store used was MOLD but cant get page up to write review

Great service, and fast in making your food. I have had bad experiences in the past, like i order a pizza and they make it while missing 1 or 2 toppings and they do not inform me. I only realize it after taking it home and i did get refund or a free pizza, but it would have been better if they had informed about the stock availability of the pizza toppings. Just need to work on communication, otherwise fast food delivery, always hot and tastes amazing.

Been there 3 times and 3 times they have messed up my order!!! No apology redu d or anything... customer care is rubbish

Shocking quality of food can't upload a picture to prove this

tryed ringing multiple times, every time I rang it was left to ring for ages

Our Pizza is always perfect from here.

This Dominos used to be one of the best Dominos for quality of food. When I was working away, I would sometimes order a Dominoes and think to myself, "the Queensferry one is far better". The food used to be cooked right every time, waiting for delivery was rarely a long wait. Even if it did take longer than usual, it didn't matter, as the food would be enjoyable. The last few times I have ordered, the food has turned up luke warm and undercooked. I order from here about once or twice a month and every time over the last 3 months, I have been disappointed. But tonight, I was sent a cold pizza and that can not be forgiven. My order was on 'quality control" for 45 minutes. This tells me that my food has been sitting under a bloody light bulb for 45 minutes. Why wasn't the pizza just remade? It doesn't cost the business much to just remake the bloody thing if it's been sitting there for too long! I don't care if I have to wait a little longer! I just want to enjoy something I paid £15 for!!! How would Dominos like it if I was to walk into their restaurant and defecate on the food counter? Wouldn't be nice would it!? I would never do that, but that's what I feel you have done to me!

We often order from this Dominos Our order is always right and delivery time is what you would expect for a Saturday night (1 hour) We use the app most of the time and never have any issues

I wanted a good pizza and the neighbor suggested Dominos. My only regret was that they didn't have thin crust on a Monday evening. They have great deals if you pick up the pizza but pricey if delivered.

Unfortunately Domino's is quite let down by their franchise owners. This is the second Domino's that I have experienced where they just can't get an order right. You order the Franks Hot Wings and nearly every time they come as normal wings with no hot sauce. A real shame, as the food in general is fantastic.

Just don't even bother. It's not worth it.

Big pizza (collected) for 5.99, ready in 20 min, good taste

Just another dominos. Staffs can be bit more attentive

Staff are very poorly trained. I've had loads of issues; wrong food order, you sometimes stand in there without anyone recognising you for ages, once was charged too much via the app and when rang up the girl said "well it's not my fault". Only reason they get 1 star is because the pizza is delicious.

Ordered online, went to collect 30 minutes later, after 20 minutes of waiting told they had no record of the order. Seems to have got worse since the refurbishment. Online tracking a joke and not accurate. Place is packed and they've moved the door to in front of the counter quick makes it hard to get in when it's busy

Ordered pizza at 20.15. Arrived at 22.09. Really terrible service. I tried telephoning multiple times after waiting an hour, no answer. The girl that delivered was very sweet but I did say to her that I will not be using them again, it has spoilt an evening with family which should have been a nice evening. Instead I spent the evening trying to get through to them on the phone with no answer and my guests went home much later than they had expected. Dreadful, stay away!

Truly horrendous. Ordered it 2 hours before the requested time of 6. Arrived at 6.45 after chasing them continously food was cold. Kids were crying and had to tip it in the bin. Bloody awful. Never again.

Ordered a simple order as only two pepperoni pizzas and took nearly two hours to be delivered, very disappointed as I had a problem last time I ordered from here as well.

I buy chicken strippers do not get

Food took way to long to be fast food over an hour

Typical Dominos Pizza - you always know what you're getting at a Dominos!

Pizzas bangin ... Gave me the wrong ice cream

Ordered meal( 3x chicken wraps and wedges) at 20.11, phoned up at 21.16 to see the progress to be told it could take up to another hour.Arrived at the store to speak to the idiot in charge "manager" ( CHRIS ) who has no customer service skills, by the looks of it is on work experience dressed very untidy. This Dominos branch must have a really meaningful ethos NOT