Domino's Pizza in Flintshire

£22 for two small pizzas delivered isnt too bad, however I would at the very least expect the food to be delivered hot not cold.

If I could give zero stars ⭐️ I would, after asking them to change the cheese for a diary free one due to allergies they refused point blank. My 6 year old son was left devastated as a result as he likes and can eat meat without being poorly but not diary. Worst part of the service was they refused to put a manager on who then we could clearly hear screaming across the store in the background. A manager should be able to manage the store and customers support. While the person was rude on the phone they should be able to pass a request onto a manager at the customers request. They they refused to give names so we can’t name them while making a complaint. If it’s policy then there should be no issues if you will be backed up by head office. Definitely a issue with with the individual store and mentioned staff as it had not been a issue in the past. Avoid at all costs. Neo Pizza on the other hand a quick phone call and all sorted!! they will now get our business in future.

So hit and miss all the time. Have used this dominos for 7+ years. Pay extra for double decadence. Get what appears to be no sauce in the layers. Have come accustomed to calling and asking for extra usually not getting it. Make changes to the pizza and they’re ignored. Toppings missing from the pizza. No call. Crazy difficult to get a refund even when offered by the manager (took 12 weeks and several phone calls). So much potential. Management really need to crack down and improve customer relations.

40 minutes after ordering online, i received a phone call saying they had no drivers and it would be a further 2 hours for delivery minimum. given the option of waiting 2 hours + or refund which will take 3-5 days. Decided to take the refund. surely a driver shortage was known about before 40 mins and orders should have been stopped or informed earlier?

Ordered on the app. Somehow the order went through twice and charged me 2x £19.99 the restaurant called me to tell me the error and said I’d get refunded for the mistake. After over an hour waiting we’ll over an hour and several phone calls later I get told that my order has been delivered (which is had not) I was asked if I would like my order redoing which to the point I said no,could I have a refund which they said do t worry we’ll make sure you are refunded Anyway over two weeks later I’m still down £39.98 I’ve tried emailing them to ask for a refund and still nothing. Blatant theft and I’ll never use them again. Trading standards will be contacted

Ordered a delivery of two pizzas, two sides which arrived on time which is the only plus in this whole saga. Pizzas where not exactly hot even warm just tepid. One of the sides ordered was totally wrong. Having started to eat one of the pizzas, getting 2/3 through,I stumbled upon, and nearly choked to death upon, a rock hard 2cm black item which certainly was not meant to be inside any pizza let alone mine. Having called the shop several times to report this the attitude by everyone I spoke to was simply shocking and somewhat unbelievable with a request being made by one person to see the "whole pizza". Had I have swallowed the suspect item I would have duly complied by throwing the pizza I had eaten right back up and returned it them in a box. However this would have probably been boxed up and sent out with the next delivery. They simply where not interested even putting the phone down on me. Having eaten Dominios around the world this has to be crowned the worst store. At a time food outlets throughout the UK are closing down how this one survives I do not know. Stay well clear

Second time we have ordered a delivery from here. The first one was wrong and never rectified, but we gave them the benefit of the doubt and ordered again about a month later... and it was wrong again. When I asked to speak to a manager I was told they were too busy. Disgusting service. I will be using Pizza Hut from now on.

Absolutely fuming. I ordered a meal which had a Chicken Mix missing, I called the store at 6.34pm to be told it would be 15 minutes so I left it 25 minutes because I know you are busy. I got told the driver had left the store and would be 10 minutes, 20 minutes later I called again. There was no answer for a good while. I got through about 10 minutes ago and spoke to a young lad who said he was still out on delivery, couldn't tell me which driver it was because the Store manager Catherine was busy, she had the passwords to get into the computer. She declined to take my call because she was busy?? You do not pay near on £50 to be treated in this manner. It's now nearly an hour since I ordered my food. I have cold pizza and still no chicken. The young lad on the phone told me Catherine didn't have a surname??? And then when i asked him what his name was he slammed the phone down on me. Absolutely LIVID!!!

Ordered online for a 7pm delivery got other kids food ready phoned at 7.20 asking where food was got someone just saying it will be another hour with no explanation other than we are busy? So why let me order it for 7pm? His attitude was that he couldn’t give a **** really so I asked how long it would be if I went down? Oh it will be ready straight away so went down upon arrival I was ignored by the two lads on the tills then I eventually told them who I was and he said oh we’re just re cooking it now so obviously my order has been prepared then sat there for no one to deliver so they ha to reckon it?? I asked to speak to the manager who happened to be the other guy that had ignored me I tried to explain that this was no way to run a business and no wonder they had bad reviews they could have at least rang me to say it won’t be ready it will be another hour or would you like to collect it sooner? He didn’t really care just said he would refund my knee and still give me stuff, will Wait and see if that happens but no way to run a business then while I was there they ran out of large boxes and were low on cheese blaming the store manager it’s a complete disrespect of what I assume is a good named company will be sticking to Pizza Hut in future the young guys definitely need some customer service skills !

I'm very tolerant of mistakes but when half my delivery is missing, the phones put down on me twice and I'm told that if I want the missing part of my order I have to wait 2 hours that's a joke. You didn't even try to fix my problem.

Had a delivery from Dominos, what an absolute robbery for 2 pizzas, very small and taste average. £23.98. 1 Cheese and Tomato and 1 pepperoni. I will never use Dominos again, I wanted to see what the fuss was all about eating from here.

We often order from this Dominos Our order is always right and delivery time is what you would expect for a Saturday night (1 hour) We use the app most of the time and never have any issues

I wanted a good pizza and the neighbor suggested Dominos. My only regret was that they didn't have thin crust on a Monday evening. They have great deals if you pick up the pizza but pricey if delivered.

Ordered pizza at 20.15. Arrived at 22.09. Really terrible service. I tried telephoning multiple times after waiting an hour, no answer. The girl that delivered was very sweet but I did say to her that I will not be using them again, it has spoilt an evening with family which should have been a nice evening. Instead I spent the evening trying to get through to them on the phone with no answer and my guests went home much later than they had expected. Dreadful, stay away!

Ordered meal( 3x chicken wraps and wedges) at 20.11, phoned up at 21.16 to see the progress to be told it could take up to another hour.Arrived at the store to speak to the idiot in charge "manager" ( CHRIS ) who has no customer service skills, by the looks of it is on work experience dressed very untidy. This Dominos branch must have a really meaningful ethos NOT

Called to say one pizza and side order of nacho's were burnt ! Made to feel like a criminal/con artist ! Offered to send them a picture and declined as I could 'incriminate' it ?? Eventually offered a replacement to be recorded against my phone number did best time I call ..... Yeah right ! You can bet they know nothing of it when I phone ! Not even an offer of a portion of cookies to make up for it ! And not cheap either

He ordenado en línea de Dominos y han descubierto que es tan fácil que a menudo tienen ofertas especiales en línea. También he pedido por teléfono, que también es fácil. Las pizzas son encantadores en particular disfruto el picante. Son siempre muy agradable y el tiempo de entrega suele estar demasiado. Dominos pizzas son mi culpable por placer.