Domino's Pizza in Flintshire

Great food at a great price at dinner time

Placed an order for delivery -phoned 3 times chasing up the order. Delivery never turned up.

Did you actually hang up on me????? Last week you told me 11pm was the cut off and any problems call you. I did that at 11.00 and you said that had to do it by 10.59, absolutely useless. Your website isn’t as good as last time. Best of luck.

Mold nothing in it never ate anything

So much oil in my pizza I threw it out

Worst Domino's I have ever had. Wasted £40 wraps tasted burned and bland, pizza was miserable and dough balls where very overpowering with garlic. Wont be ordering from here again.

Amazing customer service and wonderful people, very helpful and kind and the food is amazing.

*** UPDATE *** I was advised I would get a call from an 'Area Manager', however, a week on, obviously still no call, no email and so forth. Did specifically state I wanted an email, and obviously to absolutely no avail. Disgusting! My negative review is in relation to 'Brian' who's APPARENTLY the Store Manager in Mold, Flintshire. I ordered some pizzas last night (obviously not cheap when you're paying almost £25 per pizza!) and my order said it would be delivered in about 14-20 minutes or something similar. Over 45 minutes had passed, and my pizza had apparently (according to the app) been sitting in "quality check" mode, for about 30 minutes. I tried calling the store a few times, and there was no answer. Eventually, after many calls, someone did actually answer the phone. I explained I had placed an order nearly an hour ago, and there was still no sign of my pizzas being out for delivery, nor any sign of a driver. The person I spoke to had the most APPALLING attitude; his attitude was basically "so what, it's not my problem, we're busy" and I was like pardon?! I then requested to speak with the Store Manager, and to my absolute horror, he said he 'was' (apparently!) the Store Manager. No idea why he thinks this level of customer service is acceptable - it's really, really not, and you should be ashamed of yourself. No apologies, no explanations, no reassurance, just a completely blasé attitude, which I can only assume he has with any consumer who calls up to query something. I wasn't rude, I just explained I was enquiring about my order, and the response was horrendous. I've then messaged their customer care on 3 separate occasions; 1) due to not being able to get through to the store, despite the store being very much open and working 2) to report his stinking approach and 3) to then report my pizza being completely stone cold on arrival, a pizza which arrived well over an hour of me placing the order, which is over 3 times the length of time it said it would take to arrive. Had I known, obviously I would have put my business elsewhere; there's SO many businesses in the local area that do good pizza and also provide excellent customer care! Safe to say, there's no way I would ever give Dominos my custom again, and quite why they allow this person to run a franchise is beyond me; he's simply tarnishing the Domino's brand, which is beyond unacceptable. Maybe try having people running franchises who do actually have an element of a 'humane' approach, people who do have prior experience in customer care, and people who're mature enough to apologise for their errors, not speak to consumers like dirt.

*** UPDATE *** I was advised I would get a call from an 'Area Manager', however, a week on, obviously still no call, no email and so forth. Did specifically state I wanted an email, and obviously to absolutely no avail. Disgusting! My negative review is in relation to 'Brian' who's APPARENTLY the Store Manager in Mold, Flintshire. I ordered some pizzas last night (obviously not cheap when you're paying almost £25 per pizza!) and my order said it would be delivered in about 14-20 minutes or something similar. Over 45 minutes had passed, and my pizza had apparently (according to the app) been sitting in "quality check" mode, for about 30 minutes. I tried calling the store a few times, and there was no answer. Eventually, after many calls, someone did actually answer the phone. I explained I had placed an order nearly an hour ago, and there was still no sign of my pizzas being out for delivery, nor any sign of a driver. The person I spoke to had the most APPALLING attitude; his attitude was basically "so what, it's not my problem, we're busy" and I was like pardon?! I then requested to speak with the Store Manager, and to my absolute horror, he said he 'was' (apparently!) the Store Manager. No idea why he thinks this level of customer service is acceptable - it's really, really not, and you should be ashamed of yourself. No apologies, no explanations, no reassurance, just a completely blasé attitude, which I can only assume he has with any consumer who calls up to query something. I wasn't rude, I just explained I was enquiring about my order, and the response was horrendous. I've then messaged their customer care on 3 separate occasions; 1) due to not being able to get through to the store, despite the store being very much open and working 2) to report his stinking approach and 3) to then report my pizza being completely stone cold on arrival, a pizza which arrived well over an hour of me placing the order, which is over 3 times the length of time it said it would take to arrive. Had I known, obviously I would have put my business elsewhere; there's SO many businesses in the local area that do good pizza and also provide excellent customer care! Safe to say, there's no way I would ever give Dominos my custom again, and quite why they allow this person to run a franchise is beyond me; he's simply tarnishing the Domino's brand, which is beyond unacceptable. Maybe try having people running franchises who do actually have an element of a 'humane' approach, people who do have prior experience in customer care, and people who're mature enough to apologise for their errors, not speak to consumers like dirt.

Had a delivery but it was not worth the money (even with a deal) pizza was pretty tasteless, sides were dry, doughballs were overcooked. Will be ordering from an independent pizzeria next time

Ordered hot and spicy last night absolutely disgusting..cold cudnt eat tge crust as they were that hard just tasted of chillies nothing else ..cold pizza cost 23 pou ds what gives you tge right to charge that price and deliver cold tasteless pizza 🍕

ABSOLUTELY DISGUSTED!!!!!!! Husband ordered a meat pizza for himself plus Cheese twisted dough balls for me to share as I’m vegetarian. The order arrived and I ate one only to discover that it was actually pepperoni ones and not the vegetarian cheese. Having been vegetarian for approximately 35 years, I was absolutely shocked and repulsed by this and immediately vomited once I realised. I cannot begin to explain how I feel now, having become vegetarian as a child based on moral principles. The only reason why it has 1 star is because if it didn’t have any star ratings, this review would not post.

Pizza veg raw,uncooked. Staff unhelpful when you complain.very dissapointed,won't be using again,look elsewhere

Amazing customer service and wonderful people, very helpful and kind and the food is amazing.

Took advantage of the Two For Tuesday offer - me and my mum opted for the large Mighty Meaty & Tandoori Chicken pizzas. The pizzas were both delicious and certainly very filling. The only disappointment was Domino's were very stingy with the chicken on the Tandoori Chicken - a majority of the pizza slices didn't have any on them, so we were fighting over the slices that did have some chicken on it. Please make your toppings equal all round, even if it means breaking up some of the pieces of chicken.

A Big thank you to Rita for making our lovely pizzas for me and my grandchildren for our lunch today they were tip top really delicious piping hot and so tasty. A great half term treat and so wonderful to get together with our favourite Dominoes after the pandemic.

Took ages to answer telephone when they eventually did was told can’t order as cash machine not working, asked if I could pay cash was told no.

Why would you close at 11pm on a Friday and Saturday, that's a bad business decision...

Really good pizza and the kids loved it. 👍

Tried to place an order, kept getting hung up on, someone answered the 3rd time said "closed" and hung up. Fair to say 2mins after that call I was on the phone to head office.

Ordered food after an hour no delivery, tried contacting the restaurant kept putting the phone down... terrible service.....

Nothing but Cold overpriced pizza

Reasonably swift for Domino's and clean, Pizza good - what more can you ask for

Have just seen one off your drives go the wrong way down a one way street.😥😥😥😥. The one at the back. Nissan micra.

Pizza were outstanding and had excellent taste and staff were quite at there jobs and busy with it,everything was fresh and new and perfect apart from the prices are bit too high although food is needed with good value! 😄💯.

Shocking, got order wrong, then lied about it

Only for food!!! The call operater was absoulty shocking!!! Customer service with a smile!!! Good job was only telephone order? She was abrupt rude bad mannered!!! Offered drinks options then rude said it coke or coke? Told so me shush coz she couldn't her what offers were on?I work in high class hospitality franchise!!!! .zoe keeper for her!!! Food amazing was amazing but telephone operater need training or the sack.

Shocking service, never deliver on time (2hours), Rita the manager takes no accountability. Shame as we love dominos pizzas!

Was not happy! Waited nearly 40 minuets for 1 pizza! Not impressed at all! People came and ordered multiple pizzas and yet they still left happily with theirs within 15 minutes! Not happy at all especially as there was about 10 staff present!

Friendly staff. Punctual and clean place

Enjoyed family buffet, to celebrate children's really good behaviour. Took 15mins from order to being ready to collect.

Meat AND cheese. These people are einstein level genius

visited last night 18th October pre ordered on line for treat for my 2yr and 3yr grandsons so disappointed l know they very busy 6.45pm however half and half one side just nearly all tomato and chicken feast sparse toppings not like previous orders l will give you another try as my grandsons love pizza for a Friday treat

The cheeseburger pizza is really nice. Some people don't like it, but i do and that's what counts

Had to send first order back - burnt and cold!! Nearly walked out. Will certainly think again about going again. Very disappointed with the service.

Second visit tonight 1st was a waste of time order took too long was all wrong but shop was new so I gave them the benefit. Tonight I ordered online to collect app told me 15 mins I arrived to the shop only to find the order wasn’t even being prepared and would be atleast 45 mins. Other customers had been waiting over an hour and some told 2hours I asked to refund me and won’t be going again

Pizza was lovely But unfortunately the young girl who served me thought it was highly funny to laugh with her friend who was stood chatting When I asked if she could read out the toppings as I'd forgotten my glasses Don't they realise old age comes to us all if we are lucky in life !

Took over an hour to establish that they sent it to the wrong address and another hour for a new one to arrive

Food wS good when it eventually arrived. Service was woeful. 15 minutes before they took our order and another 35 minutes before it arrived, there were less than 20 customers in the place. In the end we left without having a dessert as our film was about to start at the Cinema next door.

Delicious pizza and cooked to the same standard as Dominoes everywhere, but our order is always wrong in some way. Definitely recommend but check your order!

Lovely place!! Interesting to eat in, pizza was really hot and fresh and great lunch time deals too

Not one of them behind the counter had hair or beard nets on, sliding up an down the kitchen like a school disco! Another branch in the future!

Very poor pizza, barley cooked, recommend going elsewhere.

Very Disappointed Hardly any cheese and the vegetable toppings were hard and hadn’t melted with the pizza. Won’t be ordering home delivery again, wasted Money

Pizza was raw! Second time it’s happened. Absolute joke

Absolutely disgraceful! Pizza took two hours to arrive. When it did one pizza was half hanging out the box so sent it back with a driver who couldn't understand NO as he didn't speak English. And the other stone cold! No point using them.

Waited over an hour for delivery came cold

Appalling customer service and useless drivers who can't speak English

Orderd for collection, then when I arived to pick it up they’d managed to lose the pizza. The young lady on the till was rude and said nothing to me about the where abouts of the pizza so I had to stand and wait for a new one. She never even apologised about the inconvenience