McDonald's in Flintshire

Always waiting too long for a take away these days due uber eats or just eat. Half the time the shake Machine is Out of order

It is very frustrating, always an issue with the parking situation. The services is very slow, and regularly, there is one drive-through lane open. The pre-order app doesn't work, so that's a pain. As a whole, this is not a convient place to pick up food. And to add indult to injury, they regularly don't give you parts of your order... no happy meals for the kids etc....

Absolute joke. Sat for 20mins in the car park for them to come out and say that they had turned off the grills and the food wouldn't be ready for another 10mins. Then they didn't even bring out the entire order.

Yet again another item missing from my order

Ordered a meal on the drive thru, got home to find a the bag only had fries in. There are only 2 items to go in the bag and you for get one! It's happened a few occasions now where items are missing, suppose it's my own fault for not checking.

Really enjoyed the food at this macdonalds hot and freshly cooked, first visit to this particular restaurant, will definitely visit again.

McDonald's in mold flintshire was below average very very poor will not be returning...

Once again picked up order and muffin had no sausage just a egg no cheese how can you get it wrong unbelievable this place is getting worse going to Gregg's from now on

got a mcdonald’s delivered to my house very fast when it came it was cold the chips were half full as seen in pictures and didn’t come with sauce when paid for it got a burger cold got a chocolate milkshake melted but still cold, is a nice place but if you get it delivered to your house them would recommend heating it up?!

Never has any Mcflurry's or Milkshakes

Chips are never salted and usually a bit soggy, otherwise food is decent. Service can be a bit slow and drive thru is commonly closed, but staff are friendly and usually trying their best.

We were driving a medium-sized rental van and it was a tight squeeze using the drive through! No tissues, salt or pepper were supplied.

Literally the slowest service in the world.

Friendly staff, nothing too much trouble. Nicki was superstar.

Awful serviced received today 3.9.3024. Wasn't asked if I'd ordered on the app. No manners rude Worst sevice ever

McDonald as it should be. Friendly employee.

No Grimace shake on the day it gets released, not just the Grimace one but non of them were available Fancy it not being available on the day it gets released?? Joke that, and I just checked on the app and yet again today it isn't available..... Its only here for a week sort urselfs out Mold Maccies!!

This Maccies has always been a good one, but the last couple of days we've had items missing from drive-thru orders and then the app (stupidly) does not let you do anything about that. They don't exactly seem to be rushed either - new staff perhaps? Either way, the app is pathetic.

Absolutely dreadful - parking nightmare, really dirty and most toilets out of order. Managers should be ashamed for the state of this restaurant - will never return

Literally anything you order you’ll be getting parked up

Visited this branch today for a birthday treat, and upon using the self service checkout was told I could have takeout only, that was ok but then no receipt was printed after purchasing. Waited for almost 10 minutes for my order to be ready, and then once sat somewhere away from the restaurant to eat, some of my order wasn't even placed in the bag. I needed to catch my bus so couldn't go back to sort this out, but considering the large amount of staff something like this shouldn't have happened. It's definitely a case of too many cooks spoil the broth in my opinion, and I doubt I will use this branch again due to the error.

So slow here. It's meant to be fast food!!

Convenient location. Trouble is now that they prioritise deliveries over on site customers. Winds me up! They should have a Mcdonalds kitchen on industrial estates just to service online orders, this would then free up the restaurants, at the same creates more jobs.

Visited 2240 took 16mins to get food

My chips were lukewarm and stale not nice. Burger was good. No table service so everyone just had ti stand and wait for food and no receipts for your food so don’t forget your number

Went to McDonald's tonight on way home ordered chicken nuggets with my order suprise suprise missing put the dips in but no nuggets what has happened to the managers in this place the young kids are running around and haven't seen one manager no wonder people are not getting the orders I will try and find out how you can complain to McDonald's head office because this franchise is a joke and putting McDonald's name to shame every time you complain no reply awful service.

Ordered to get delivered. My delivery was accepted and cancelled 1.5 hours later.... what a joke.

We've been about 3 times this year, and they've gotten the order wrong every single time: no milk in the coffee, nuggets instead of tenders, wrong sauces, etc. More hassle than it's worth.

One of the worst mcdonalds, the food is always below average (soggy cold chips and burgers) orders are wrong every other time. Will be driving to Broughton in future as the staff are more switched on and food is consistently better and actually edible

Ordered food through the McDonald's app, half the order was missing upon delivery, No one answers the phone to help in store, Uber refused to refund me as it's "against their policy". Travelled to the store itself and was told it's also against their policy to provide me with a refund. Wouldn't even provide me with the items I was missing. That's theft in my books, how can you allow a customer to pay for an item/service then not provide it?

Just had the worst meals and drinks we've ever had and, given this is McDonalds, that's a pretty high bar to have reached. The 'fizzy' drinks were completely flat, without ice and tasted wholly unlike Coca-Cola whilst the fries were cold and tasted like what I imagine eating cardboard must be like. I always expect the worst when I visit this place and they constantly manage to exceed those expectations.

It’s getting WORSE!!! For the love of my sanity please at some point can you get 1 order in my life time right??? NO I do not like it here as it’s a joke BUT if the kids or family want I will go and get for them BUT after the seriously BAD FOOD AND DRINKS I’ve had from here I will NOT put myself threw being Ill AGAIN!! All you have to do is READ what the order says and yet YOU STILL GET IT WRONG 🤦‍♀️🤬🙆‍♀️ a plain burger is, o I don’t know, it’s such a HARD thing to do, so a plain burger??? Let’s see I will guess it’s a BURGER PLAIN?? NOT JUST A BAP WRAPPED UP!!! Also let’s see hmmm a chicken bacon mayo with cheese, another hard one, struggling to get this one as well so ooo I know let’s put a chicken burger on a bap with lettuce and mayo! AND NOTHING ELSE THAT IVE PAID EXTRA FOR!!!!!! Absolute disgrace that they can’t take, read, cook and serve the order correctly! And that I HAVE PAID FOR!!! But there are a couple of nice staff just a shame the other 90% and higher ups let the good ones down!!! Sick of saying it but “ Hay Maccies Mold sort you’re selves out!” O and the ice cream machine that’s been “broken” for the last 5 years as that’s the BS they tell the customers when they try to order!! Absolute joke and yet AGAIN I won’t get my money back! They should give a crime number NOT an order number out!!! Ps please look at what ordered and what we got!!!

Lovely little “Maccies” staff and well trained and efficient in their roles. Maccies is a treat so always goes down a treat. Clean and Tidy. Noticed staff are happy to stand chat with their Customers. Don’t get that in my other places. Branch could be a bit bigger especially when it gets busier

What you would like to expect from a McDonalds. Can get busy at times but that happens everywhere!

Ordered on just eat and three quarters of the food didn’t turn up. How do you mess it up that bad

Poor in general even for a mcdonalds. Extremely long wait for food and have had to go back multiple times due to my order being wrong.

Ordered on the McDonald’s app from here, missing chicken nuggets when we tried to call nobody picked up the phone we called 3 times with no response, fuming want my food and money back, won’t be ordering from here again.

I decided to use the rewards to buy a double sausage and egg McMuffin. The server did not know how to redeem the points and I was left waiting for 30 minutes for this situation. The server was new, so he is not to blame. What the problem is, is that when the server went to his manager for help, she replied by saying 'I'm too busy'. Wow just wow, a manager is too busy to assist a new member of staff with a problem in processing a customers order. Eventually the matter was sorted out by a staff trainer.

Food took ages to be delivered. Terrible quality, cold leathery chips that had been cooked an hour before being delivered. No ice in drinks, no straws, no apple pies as ordered; lettuce on burger even though asked for none. Burgers tepid and slapped together. Every time we order there are things missing and staff won’t take any responsibility

Food was decent. Not too cold nor too warm. However I was slightly appalled by the man in a white shirt who I believe is a manager. I’m quite in shock on how a manager would bother behaving this way. He was immature and not focused on his workspace or his employees. Reported a missing item and he ignored me the first time. Second time he sorted out the issue however didn’t do so in a polite manner. This man had brown hair and glasses and a hand tattoo.Although the food was nice, customer service needs a little bit of work.

Last time i was Parked up for 20 mins for 2 breakfast meals, they also forget the sauce you ask for or order and pay for. You have to go in and get it after being parked up for ages

Bought 2 sausage and egg mc muffin meals. She'll in both of the eggs. Nothing worse than crunching into shell. Put me and my son off. We just had the drinks couldn't be bothered driving back. £15 wasted. Should of gone to the local cafe at least we would of ate.

The staff I felt went above and beyond to make my visit a good 1. They were very helpful and as I rarely come here, made the ordering easy for me to use. My Grandsons loved it too. I will definitely bring them again.

Niki is the best person there always happy to help anybody👌

we ordered the 3 for 3 and only got half the order, food was stale almost cold, literally couldn’t of messed it up anymore.

The staff are not able to follow a basic list, and regularly miss things off of your order. They need to employ a member of staff who can read. £5 for chicken nuggets that weren't in the bag. Utter disgrace.

25 minutes to get your order via the drive through when only 3 cars in the queue. Got home, order was wrong. Awful.

No meet and greet by staff at the collection point, staff looked miserable . Toilets were absolutely filthy and couldn’t use them and restaurant was filthy with food and rubbish everywhere.

Am fed up of ordering from this store and having items missed off. This is literally the 5th time I have ordered for delivery and had to reorder an item again because it was missed off, paying delivery twice. There is noone answering the phone from McDonalds or Uber eats to try and get a refund. Terrible service. Will never order from them again. Awful service.

Fast and friendly service at the drive through today! Food was hot and fresh too

Gave me a vanilla milkshake when I ordered a chocolate one and two Just eat drivers were necking on by the door inside

Usual Double Sausage and Egg McMuffin always hits the spot. Just right before a long motorcycle ride 👍

Double cheeseburger was put together like a brick display but taste was good. Fries were upside down in bag so not ideal.

This Restraunt Had great food But We got Into Check In We got These numbers She Screamed In My Number Strait in My ear

Probably the worst McDonald's I've ever been too. They always forget things, if you ask for pepper they give you 1 single sachet even though I just ordered 6 people food. Ask for sauce they give you 2 expecting me and my family to ration them like we live in 1945

How the hell are you gonna serve biscoff frappe but not the normal frappe are you tapped like

Burbur and shake milk was tastay

Ordered on app. Easy to youse great service. Clean tidy. Food was good well presented

Good staff really fast service. Overall very nice restaurant but people live in rubbish underneath tables and the very small restaurant so getting in that restaurant is very hard when it gets too busy hours over the very nice restaurant. I haven’t been here for ages and it’s very good and clean. The service was really fast and the food was really nice. Went today, hate the bin things now .

I went to McDonald’s at around 5 past 7 and left at about 7:45 inside was super busy only paying attention to the drive through and just eat and people doing deliveroo when my food came out and went up the street home less than 3 minute drive the Big Mac was cold and the chips also , and the milkshake was watery like banana flavoured water and I discovered a ginger hair in my food and I was put off and had to put all my food into the bin and also felt nauseous later on about 30 minutes after . I am the opposite of satisfied and will not be eating there again and luckily a kfc and Greggs have just opened ( they were better before this awful experience ) I recommend not eating at this McDonald’s

Miserable staff, can't get an order right and full of teenagers that aren't eating and swearing Infront of our kids. How McDonald's can get bad customer service and still trade is beyond me. The Chicken Sandwich came without cheese which I paid an additional 40p for, missing paid sauces and missing children's meal. Waited nearly 15 minutes for someone to talk to, to get this fixed and by then my chicken sandwich as even colder!! No offer to replace the food that they messed up on! Stewart Williams, you need to get a grip of your staff!!

It was a McDonald's. For a McDonald's it was a 5 star as I received exactly what I expected. But just because it's a McDonald's it has to be a 3.

Very convenient to have a breakfast

McDonald's should clear their own discarded litter

Food is always pretty good. Sometimes cold chips but it is what it is. But I don't think an order I've placed has been 100% correct. It's either missing items, or a big tasty with bacon, without bacon. Big Mac no pickles? Has pickles on it despite it being on the instructions. Very very frustrating

They food never arrived and nobody can help

Dreadful experience lost £15 due to inedible food that arrived stone cold. Neither McDonald's or Uber Eats will accept responsibility for it. NEVER use Uber eats, stupidly, I keep giving them second chances and they mess it up EVERY time. You think "it will be fine this time" IT NEVER IS!

Convenient drive through. Not somewhere I go too normally so cannot compare or judge.

No customer service here. Sat down and when someone came to give me my food they put it down and said nothing. Machine is always broke so you’ll never get a receipt. Food sometimes cold mainly the chips. Workers couldn’t even crack a smile.

The kitchen looked more cramped than an apple workshop in china

Fast service and wonderful staff

Drive Thru was a mess with the order

Good good as always for McDonald's. Good coffee. Myself went for a little date and it was pleasant. The building was clean and staff checked in on us which was nice but different.

Weren't exactly in a hurry all the staff looked lost

Consistently incapable of getting an order right. Food is often cold and inedible. They don’t know how to use a pen to check off items before handing to customers. A shambles of an outlet that really lets the brand down

They get the order correct every time, and food never cold. Drive thru fast and efficient. Easy to find.

Very nice staff there and very lovely place as for McDonald’s

terrible slow service and they still got a cheese burger and chips wrong,in there 25 mins worst branch around.

Faulty machines, long waits, no salt on already soggy chips, lukewarm burger all over in the box, watered down coke with little to no bubbles, not much more can be worst than this!

Plant burgers are simply delicious

Food was a bit cold. They were very busy but could have been better 😕

We went for breakfast - 2 breakfast muffin meals. One of the muffins was a roll. We like both so it wasn't a problem, but it was entertaining to ask for 2 of something and get 2 different things.

Overpriced over-popular standard food. Keeps you alive but doesn't keep you healthy.

Called for a drink on our way home, had a flat white and hot chocolate which were nice. Was cold in there due to cold air blowing which is not what you want in November!!

"Fast" food done at a snails pace, prepare to wait 15+ minutes if you're using the drive through, you're better off driving further to Caerwys or Broughton

Very busy at lunchtime today, so could not use table service.

There was a delay of more than 10minutes as the strawberry sauce needed replacing for the milkshake, our food had been picked and packed so was going cold,took it out to eat it ,fries were lukewarm and my order was wrong, no cheese that I paid for on my mccrispy.

Quick food stop. Drive through rapid

It’s good I’ll give the foods 4 out of 5 it’s good not saying it’s bad but I’m neutral

I can be a difficult customer sometime (sorry) but I have to say the staff never being rude and always try to do their best...kudos to them and welcome in serving the population

Does exactly what it says on the tin.

* First time I saw paid bags. * Order burger without one of th ingredients and it was full of it, it was replaced but still alergy is alergy(sticker on the box was stationg that it was without it) * clean * friendly staff

Excellent as always, it would be good if I could throw my rubbish into a big skip as I drive out , and it plays "I'm lovin' it" as my waste lands in there

It's a Macdonald's. Workers keeping it clean so nice to eat in.

Visited here for breakfast. I'd put an order in on the app, but service was impeded by a short power cut, this meant the order didn't get made. Having waited a while, I went to the till where the staff resolved everything swiftly and the food came out shortly after.

What you would expect, kids both had healthy options with their happy meals instead of fries. It was busy but good service. We left satisfied!

Don't go with Gary it's just a bit more work

Not the best example ..always waiting ..grill parking and usually only one kiosk active as they seem to have an obsession with using cones..also they must have run out of salt..Chips are as bland as they come

Food was hot and fresh, well presented and service was great.

Food was hot thats about as nice as I can make it it was OK. Service was self serve that was way too close to the door so had customers bumping into you as they was trying to enter . But my main disappointment again was obviously the milkshake machine was not working. I legit do not remember the last time I went to a McDonald's and it actually be working I don't go very often anymore but when I do it's never ever working do they did do milkshakes haha